A predator-for-hire in the savage urban world of Shadowrun. You've devoted your life to honing your combat and martial skills. The tools of your trade are airfoil grenades, form-fitting body armor, and an Ares Crusader machine-pistol. An expansion for Shadowrun, the Street Samurai Catalog will let you outfit yourself with the latest equipment available on the black market: retractable hand razors, ultrasonic sights, enhanced reflexes, and maybe a rangefinder for your cybereyes. Whatever you need to get the job done, you can find it here, but it won't be cheap. And remember to watch your back before someone decides to make you yesterday's news.

    Requiring only basic algebra and trigonometry, the new edition is notable for its readability, learning features and numerous full-color photos and illustrations. A systems approach is used to cover state-of-the-art communications technologies, to best reflect current industry practice. This edition contains greatly expanded and updated material on the Internet, cell phones, and wireless technologies. Practical skills like testing and troubleshooting are integrated throughout. A brand-new Laboratory & Activities Manual provides both hands-on experiments and a variety of other activities, reflecting the variety of skills now needed by technicians. A new Online Learning Center web site is available, with a wealth of learning resources for students. An Instructor Productivity Center CD-ROM features solutions to all problems, PowerPoint lessons, and ExamView test banks for each chapter.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    It provides the perfect opportunity for understanding the potential power of each chess piece in every chess situation—from opening move to checkmate. But the endgame is often viewed as an inaccessible area of play by most players whose experience is limited to watching championship games. Now, Pandolfini changes all of that. With one endgame example per page and covering every endgame category in order of difficulty, Paldolfini walks you through all the basic concepts including: --square of the pawn --critical squares --corresponding squares --other new approaches not mentioned in classic references Featuring a glossary of concepts and diagrams throughout, this volume is the not-so-secret password to a whole new realm of chess play and entertainment for the average player.

    Based on exclusive interviews with over 150 people, among them Microsoft's Bill Gates and the inner circle of Apple's top executives, this book reveals new information in an ongoing saga. photo insert.

    Not in getting involved with an unscrupulous criminal. Not in going to prison for a crime she didn’t commit. Not in losing contact with her beautiful infant daughter, with no hope of seeing her for fifteen years. Oh, and then in prison, she got diagnosed with leukemia. In life, Lilith Hazelwood was the most powerful witch in Oyster Cove. In death, she is determined to find and punish her murderer. Once enraged by the fact that her body parts had been used for organ transplant, she now sees the beneficiaries as the best means of avenging her own death. If they would only stop being sidetracked by silly diversions like solving human murders and finding love. Zoey’s illness leads to an early release from prison, and the frantic search for her daughter leads her to Oyster Cove. A blood transfusion gives her health and unruly telekinetic abilities. But what she wants more than anything is to be loved by the child who never knew her. And to prove her innocence of Oyster Cove’s latest murder. She can’t help it if she’s a felon!