Be Our Guest: Perfecting the Art of Customer Service


The Disney Institute - 2015
    Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

A Splendor of Letters: The Permanence of Books in an Impermanent World


Nicholas A. Basbanes - 2003
    Basbanes continues the lively, richly anecdotal exploration of book people, places, and culture he began in 1995 with A Gentle Madness (a finalist that year for the National Book Critics Circle Award) and expanded in 2001 with Patience & Fortitude, a companion work that prompted the two-time Pulitzer Prize-winning historian and biographer David McCullough to proclaim him "the leading authority of books about books." In this beautifully packaged edition, Basbanes brings to a close his wonderful trilogy on the remarkable world of books and bibliophiles.

Passionate Readers: The Art of Reaching and Engaging Every Child


Pernille Ripp - 2017
    You'll learn how to...Use your own reading identity to create powerful reading experiences for all studentsEmpower your students and their reading experience by focusing on your physical classroom environmentCreate and maintain an enticing, well-organized, easy-to-use classroom library;Build a learning community filled with choice and student ownership; andGuide students to further develop their own reading identity to cement them as life-long, invested readers.Throughout the book, Pernille opens up about her own trials and errors as a teacher and what she's learned along the way. She also shares a wide variety of practical tools that you can use in your own classroom, including a reader profile sheet, conferring sheet, classroom library letter to parents, and much more. These tools are available in the book and as eResources on our website (www.routledge.com/9781138958647)--to help you build your own classroom of passionate readers.

Rethinking Information Work: A Career Guide for Librarians and Other Information Professionals


G. Kim Dority - 2006
    Whether you are a student, taking your first steps in librarianship, a mid-careerist planning your next best professional move, or a seasoned information professional looking for new directions and growth; this practical guide can help you sort through the options. Leading you through a process of planning the information career of your choice, it shows you how to determine what type of work would be most fulfilling to you, explores what types of work are available to those with an LIS-based skill set, and helps you create an action plan for accomplishing your career goals and reaching your full professional potential.The author discusses the entire spectrum of information work, revealing a wealth of possibilities you may have never considered. These range from work within traditional, facilities-based librarianship, working in library-related but not necessarily library-based jobs, and working in non-library related positions that utilize the traditional skill sets of the LIS degree, such as research, information organization, training and development, business development, non-profit work, and so on.Designed as a text, this book can also be used as a self-directed guide. The author takes readers step-by-step through a fascinating process of career exploration and action. Taking into account the inevitable shifting priorities that occur throughout one's career, she emphasizes tools for lifelong career resiliency, rather than a rigid commitment to a single career goal. Thus, this is a book you will turn to again and again throughout your career. With numerous tables, worksheets, lists, and extensive bibliographies of recommended resources for further study, both print and on the web, you have everything you need to begin this exciting journey.

The Book on the Bookshelf


Henry Petroski - 1999
    And as books became more common, the question of where and how to store them became more pertinent. But how did we come from continuous sheets rolled on spools to the ubiquitous portable item you are holding in your hand? And how did books come to be restored and displayed vertically and spine out on shelves? Henry Petroski answers these and virtually every other question we might have about books as he contemplates the history of the book on bookshelf with his inimitable subtle analysis and intriguing detail."After reading this book, you will not look at a book or a bookshelf in the same way." —The Seattle Times

The Lost Art of Reading: Why Books Matter in a Distracted Time


David L. Ulin - 2010
    In The Lost Art of Reading, David L. Ulin asks a number of timely questions - why is literature important? What does it offer, especially now? Blending commentary with memoir, Ulin addresses the importance of the simple act of reading in an increasingly digital culture. Reading a book, flipping through hard pages, or shuffling them on screen - it doesn't matter. The key is the act of reading, and it's seriousness and depth. Ulin emphasizes the importance of reflection and pause allowed by stopping to read a book, and the accompanying focus required to let the mind run free in a world that is not one's own. Are we willing to risk our collective interest in contemplation, nuanced thinking, and empathy? Far from preaching to the choir, The Lost Art of Reading is a call to arms, or rather, to pages.

Bound by Law?: Tales from the Public Domain


Keith Aoki - 2006
    A cell phone rings, playing the "Rocky" theme song. The filmmaker is told she must pay $10,000 to clear the rights to the song. Can this be true? "Eyes on the Prize", the great civil rights documentary, was pulled from circulation because the filmmakers' rights to music and footage had expired. What's going on here? It's the collision of documentary filmmaking and intellectual property law, and it's the inspiration for this comic book. Follow its heroine Akiko as she films her documentary, and navigates the twists and turns of intellectual property. Why do we have copyrights? What's "fair use"? Bound By Law reaches beyond documentary film to provide a commentary on the most pressing issues facing law, art, property and an increasingly digital world of remixed culture.

The Portable MLIS: Insights from the Experts


Ken Haycock - 2008
    This foundation to the profession covers the competencies needed by professional librarians and can serve as both introduction to the new student and an update to the veteran.Typically, interested laypeople and students are introduced to the knowledge, skills, and abilities of professional librarians piecemeal or through introductory or core courses. Unlike other fields (e.g., business administration, management), there is no published broad overview of the profession. Almost peculiarly, the basic foundation course in LIS education is about information in context, or libraries and their mission, but not about the competencies of professional librarians as a foundation for future courses.This book fills that gap, whether as an introduction to the profession or as a response to the question What does a librarian do?Here, experts in several fields of library and information science provide introductions to their areas of expertise, covering the competencies needed by professional librarians. Accessible and comprehensive, The Portable MLIS can serve as both an introduction for the new student and an update for the veteran.

Few Minutes with Andy Rooney


Andy Rooney - 1981
    Rooney, whose wry wit and deft repartee have delighted thinking televiewers for nearly 20 years. Now the pundit of 60 Minutes takes on the world, the flesh, and Howard Cosell in this collection of wickedly amusing, insightful and unforgettable essays in a born-again bestseller by the man who said, "You can't ask more from something than immortality and money next week."

The Meaning of the Library: A Cultural History


Alice Crawford - 2015
    The Meaning of the Library is a generously illustrated examination of this key institution of Western culture. Tracing what the library has meant since its beginning, examining how its significance has shifted, and pondering its importance in the twenty-first century, notable contributors--including the Librarian of Congress and the former executive director of the HathiTrust--present a cultural history of the library. In an informative introduction, Alice Crawford sets out the book's purpose and scope, and an international array of scholars, librarians, writers, and critics offer vivid perspectives about the library through their chosen fields. The Meaning of the Library will appeal to all who are interested in this vital institution's heritage and ongoing legacy.

The Black Belt Librarian: Real-World Safety Security


Warren Graham - 2011
    In straightforward language, the author Shows how to easily set clear expectations for visitors' behavior Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron Offers instruction on keeping persistent troublemakers under control or permanently barred from the library Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation The Black Belt Librarian arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.

A Family of Readers: The Book Lover's Guide to Children's and Young Adult Literature


Roger Sutton - 2010
    It’s divided into four sections:1. Reading to Them:Choosing and sharing board books and picture books with babies and very young children.2. Reading with Them:Launching the new reader with easy readers and chapter books.3. Reading on Their Own:Exploring what children read—and how they read—by genre and gender.4. Leaving Them Alone:Respecting the reading privacy of the young adult.Roger Sutton knows how and why children read. He must, as the editor in chief of THE HORN BOOK, which since 1924 has been America’s best source for reviews of books for young readers. But for many parents, selecting books for their children can make them feel lost. Now, in this essential resource, Roger Sutton and Martha V. Parravano, executive editor at the magazine, offer thoughtful essays that consider how books are read to (and then by) young people. They invite such leading authors and artists as Maurice Sendak, Katherine Paterson, Margaret Mahy, and Jon Scieszka, as well as a selection of top critics, to add their voices about the genres they know best. The result is an indispensable readers’ companion to everything from wordless board books to the most complex and daring young adult novels.

A Place For Everything: The Curious History of Alphabetical Order


Judith Flanders - 2020
    For, while the order of the alphabet itself became fixed very soon after letters were first invented, their ability to sort and store and organize proved far less obvious. To many of our forebears, the idea of of organising things by the random chance of the alphabet rather than by established systems of hierarchy or typology lay somewhere between unthinkable and disrespectful. The author fascinatingly lays out the gradual triumph of alphabetical order, from its possible earliest days as a sorting tool in the Great Library of Alexandria in the third century BCE, to its current decline in prominence in our digital age of Wikipedia and Google.

The Catalogue of Shipwrecked Books


Edward Wilson-Lee - 2018
    This is but a fraction of one man’s life spent collecting every book on every subject – including antique and modern worlds, science and law, as well as playing cards, pornography, and popular music.Who was Hernando Columbus and how did he achieve this?Set to the backdrop of Christopher Columbus’ paradigm-defining explorations of the New World and beyond, and cutting across events of the Renaissance and Reformation, this book follows Hernando Columbus’ bibliomania and curation of the first ever library of its kind.

Game Changer!: Book Access for All Kids


Donalyn Miller - 2018
    Through research and testimonials from voices in the field and their own classroom experiences, Miller and Sharp provide practical and resourceful information on a range of topics and areas, (including successful school and classroom libraries, the power of book ownership, the importance of cultural and social access to books, and meaningful family-community reading engagement) designed to help dramatically increase children's access to and life-changing engagement with books.