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Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book by Brady Orand
technical
business
jaime-s-shelf
itil
Rolling Rocks Downhill: Accelerate Agile using Goldratt's TOC
Clarke Ching - 2012
What if your software-intensive projects delivered on time - or early - without sacrificing quality? 2. What if your IT department's job was to deliver profits, through software, rather than just software? 3. What if your software developers worked in a way they loved - that didn't feel as if they spent their days ROLLING ROCKS UPHILL? ROLLING ROCKS DOWNHILL is a business novel in the tradition of Eli Goldratt's "The Goal". It introduces Throughput-Driven Development - the combination of Lean, Agile and Goldratt's Theory of Constraints (TOC) thinking to corporate software development.
The Procrastinator's Digest
Timothy A. Pychyl - 2010
The focus is on understanding why and how we sabotage our own best intentions with needless delay, and how we can reduce this procrastination in our lives. Based on psychological research, and supplemented with short stories and comics to help make the content memorable, the digest format of the book provides a concise summary of key concepts and strategies for change. You will learn about the psychology of self-regulation failure and how to more successfully achieve your goals.
Who Says Elephants Can't Dance?: Inside IBM's Historic Turnaround
Louis V. Gerstner Jr. - 2002
By 1993, the computer industry had changed so rapidly the company was on its way to losing $16 billion and IBM was on a watch list for extinction -- victimized by its own lumbering size, an insular corporate culture, and the PC era IBM had itself helped invent.Then Lou Gerstner was brought in to run IBM. Almost everyone watching the rapid demise of this American icon presumed Gerstner had joined IBM to preside over its continued dissolution into a confederation of autonomous business units. This strategy, well underway when he arrived, would have effectively eliminated the corporation that had invented many of the industry's most important technologies.Instead, Gerstner took hold of the company and demanded the managers work together to re-establish IBM's mission as a customer-focused provider of computing solutions. Moving ahead of his critics, Gerstner made the hold decision to keep the company together, slash prices on his core product to keep the company competitive, and almost defiantly announced, "The last thing IBM needs right now is a vision."Who Says Elephants Can't Dance? tells the story of IBM's competitive and cultural transformation. In his own words, Gerstner offers a blow-by-blow account of his arrival at the company and his campaign to rebuild the leadership team and give the workforce a renewed sense of purpose. In the process, Gerstner defined a strategy for the computing giant and remade the ossified culture bred by the company's own success.The first-hand story of an extraordinary turnaround, a unique case study in managing a crisis, and a thoughtful reflection on the computer industry and the principles of leadership, Who Says Elephants Can't Dance? sums up Lou Gerstner's historic business achievement. Taking readers deep into the world of IBM's CEO, Gerstner recounts the high-level meetings and explains the pressure-filled, no-turning-back decisions that had to be made. He also offers his hard-won conclusions about the essence of what makes a great company run.In the history of modern business, many companies have gone from being industry leaders to the verge of extinction. Through the heroic efforts of a new management team, some of those companies have even succeeded in resuscitating themselves and living on in the shadow of their former stature. But only one company has been at the pinnacle of an industry, fallen to near collapse, and then, beyond anyone's expectations, returned to set the agenda. That company is IBM.Lou Gerstener, Jr., served as chairman and chief executive officer of IBM from April 1993 to March 2002, when he retired as CEO. He remained chairman of the board through the end of 2002. Before joining IBM, Mr. Gerstner served for four years as chairman and CEO of RJR Nabisco, Inc. This was preceded by an eleven-year career at the American Express Company, where he was president of the parent company and chairman and CEO of its largest subsidiary. Prior to that, Mr. Gerstner was a director of the management consulting firm of McKinsey & Co., Inc. He received a bachelor's degree in engineering from Dartmouth College and an MBA from Harvard Business School.
The Leader's Checklist: 15 Mission-Critical Principles
Michael Useem - 2011
He helps you to personalize your checklist to the unique needs and demands of your organization. To demonstrate the power of the Leader’s Checklist, Useem examines accounts of extraordinary leadership, including the triumphant rescue of 33 miners in Chile.Based on solid research and years of leadership development work with a wide array of companies and organizations in the United States and abroad, The Leader’s Checklist will help you develop your ability to make good and timely decisions in unpredictable and stressful environmentsfor those moments when leadership really matters.