From canoe camping next to unnamed lakes, to kayaking in Alaska’s pristine waters, she describes her many encounters with the bears, moose and other animals that make this wilderness their home. With her partner David she helped to build a cabin on a remote piece of property, off the grid and accessible only by boat. Illustrated with the photos she took along the way, her story is sometimes comic, and sometimes tragic, but throughout its pages she speaks with the voice of one who loves nature and the wilderness.

    He was drawn to trouble like water to a sponge.After experiencing a troubled childhood during which Alan was in and out of children's homes - after being put into care at the tender age of eighteen months old - Alan was a teenager in 1981 when he was sentenced to life in prison for murder during a robbery that had gone badly wrong. He served thirty-two years in various prisons throughout the United Kingdom. This book tells the truth of what goes on behind prison walls and exposes the level of inhumane treatment and brutality that Alan had to endure throughout his thirty-two year journey, during which he never stopped standing up for human rights.Fighting against the degrading prison system of the late twentieth century, Alan helped change the historical humiliating slop out and weekly shower that hundreds of thousands of prisoners had to adhere to throughout the centuries. The battle came at a cost though as it meant more time behind bars, time spent mainly in the segregation unit.Powerfully detailing the way prisoners are treated on a daily basis, Life in Strangeways is a gripping tale that will change the perception of Alan Lord: convicted murderer and riot leader.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    This unique budgetary survival guide will enhance your instructional, technical, and managerial skills not only as the school′s leader but also as the school′s visionary, planning coordinator, and budgeting manager.

    Marcia and her partner Paul, Nikitta’s father, rushed to the scene but there was nothing they could do. Firefighters had already discovered Nikitta’s body in the wreckage of the home she’d lovingly built with her childhood sweetheart. To add to their agony, Nikitta had been eight months’ pregnant. The fully formed yet unborn baby girl she’d already named Kelsey May was gone, too.But it soon became apparent Nikitta’s death was far from an accident. Within hours, the investigation became a murder inquiry and Ryan’s cousin Carl Whant was the prime suspect. Whant had been openly infatuated with Nikitta and boasted that he thought of her every time he had sex.As her world collapsed around her, Marcia could only watch in horror. Shortly after Whant was charged with murder, child destruction, rape and arson, she began charting her feelings in a searingly honest diary, the contents of which are published for the first time in this book.Marcia painstakingly recalls the agony of holding her granddaughter for the first time in a police mortuary, but being unable to see her dead daughter because of the shocking state in which Whant had left her. She charts the pain of laying them both to rest, knowing she will have to face their killer every day in court when Whant’s case comes to trial. For the first time, she opens up about her turbulent relationship with Ryan and the devastating revelations which almost cause her world to shatter for a second time. But, above all, she speaks of the indescribable hell of learning to live without the most important thing in her life.

    

    

    

    We have news for you: A Disney vacation doesn’t have to take years of saving and budgeting! In this comprehensive, detailed guide, Disney historian, expert and host of WDWRadio.com, Lou Mongello will detail for you 102 ways you can have the most magical Disney vacation without breaking the bank! Lou Mongello is an author, host and producer of an award-winning podcast, and recognized Walt Disney World expert. He has spent a lifetime traveling to, studying, and reporting on Walt Disney World. His first-hand expertise will GUARANTEE you can have the Disney vacation you envision for your family at a rate more affordable than you might have expected! Generously supported with links to relevant websites and enriched with insider anecdotes, trivia, and beautiful images, this guide is a MUST HAVE for any family planning toward a Disney vacation. Whether you have been to Walt Disney World dozens of times, or you are planning your first experience, you are guaranteed to create a more budget-friendly experience, whether you are traveling solo, with a friend, or with a family. Included in this user-friendly e-book are money-saving strategies for: - Saving money for your next Walt Disney World vacation - When to go to Walt Disney World - Staying in Walt Disney World resort hotels - Purchasing Walt Disney World park tickets - Booking Disney World packages - Tips for navigating Disney restaurants and the Disney Dining Plan - Buying Disney souvenirs - Maximizng your time and money for you and your kids - AND SO MUCH MORE In addition to his money-saving tips, Mongello includes information on 40 things you can get and do FOR FREE! Tours, souvenirs, food, and experiences are profiled that will enrich your stay without hurting your budget. A perfect investment for those who dream of giving their family the experience of a Walt Disney World vacation, 102 Ways to Save Money For and At Walt Disney World is the authoritative guide to a budget-friendly vacation.

    No matter how much cash or experience you currently have, this book will take you on a journey through buying your first multifamily investment property and give you a framework for turning that into long-term financial freedom. Millionaires are created every day—isn’t it time you joined the ranks? It won’t happen overnight and it won’t always be easy, but The Multifamily Millionaire series will make sure it happens sooner than you ever thought possible! Inside this book, you’ll discover:• How to create a million-dollar net worth in five years using the stack method • The seven different types of small multifamily real estate and which make the best rental properties• How to quickly and accurately analyze your investment, whether its two units or twenty units • Three creative no and low money down strategies that work in any market• A game-changing algorithm for estimating your ongoing repair and reserve expenses • The powerful Multifamily Millionaire Model that illustrates how a million dollars can be created from one single deal• Six off-market acquisition strategies to help you land incredible deals, even in a competitive market• How the BRRRR strategy can help you supercharge your small multifamily portfolio• Detailed instructions for managing your growing portfolio (hint: find five-star tenants!)• And so much more

    Everything you need to be fully prepared to take the PRINCE2Foundation and Practitioner examAs an internationally recognized certification which focuses onthe Foundation and Practitioner levels along with being recommendedby the Project Management Institute, the PRINCE2 accreditationgives a bolster to any resume.The author, David Hinde, has trained hundreds of individualsfrom many different backgrounds to prepare for the PRINCE2 exams.The book provides explanations of all parts of the PRINCE2approach, lots of practical examples, and a whole range of mockexamination questions to test your knowledge.Explains all the PRINCE2 themes, processes, principles, rolesand management products for the very latest version of PRINCE2(PRINCE2 2009 Edition)Features full coverage of all Foundation and Practitioner levelexam objectivesPresents real-world scenarios, showing how the method isused in business and the public sectorIncludes challenging review questions and electronic flashcardsto sharpen your knowledgeCovers tips and techniques for tackling the PRINCE2accreditation examinations and shows you how and where to take theexamsIncorporates over 300 sample Foundation-level and over 100sample Practitioner-level questions, with answers and fullexplanationsContains a glossary of all PRINCE2 terminology and a quickreference to all the PRINCE2 management productsGives a web link to a set of on-line tools with more bonusexamsPRINCE2 Study Guide covers all the necessary topics youneed to know in order to confidently take the PRINCE2 Foundationand Practitioner exams.

    Your great-grandmother would be amazed to learn that toilet training has become one of Mom's greatest sources of anxiety and frustration during her child's early years. To Great-Grandma, it was no worse than teaching her child to use a spoon. Rosemond does not write from the perspective of a psychologist, but with the common sense and authority derived from 30 years of counseling parents, and from his two children and seven grandchildren, some of whom he helped toilet train. He advises an old-fashioned approach to toilet training that would have earned Grandma's stamp of approval. This book is helpful, revealing, and funny. Best of all, the method works! Thousands of parents have used it to discover how easy toilet training can be. With his trademark parents-take-control style, Rosemond covers everything from the basic how-to and troubleshooting issues to successful testimonies and proper encouragement. His straightforward and no-nonsense advice utilizes simple steps with proven results. No arguing, bribing, or cajoling necessary. It helps parents avoid common toilet-training mistakes, and leads the way to a diaper-free household.

    This guidebook is not meant to replace a Lonely Planet/Frommers/Rough Guide, but rather to compliment them. In NZ Frenzy you'll find info about all the South's must-see spots, plus detailed info about the lesser-known and unheralded off-the-beaten-path wonder spots. This guidebook goes WAY beyond the vague outdoor info in the mainstream travel guidebooks. NZ Frenzy is about giving you the details you'll need to find the "real" NZ, the one without lines of tour buses, the one without brochures of pay-to-see commercialized natural "attractions". NZ Frenzy, unlike any of the other mainstream guidebooks, will deliver you to the New Zealand that you've been planning for and fantasizing about. I guarantee it. Please read the reviews of NZ Frenzy North Island to see what travelers think of my info. Are you going to NZ to be a tourist at touristy crowded places or do you want to find the "Real" New Zealand that you'll tell stories about?? When you have an NZ Frenzy in hand, you'll leave the other guidebooks in the glove box and you'll leave the tourists behind!! The South Island has natural wonders beyond compare, but the mainstream media only promotes the commercialized stuff. Don't waste your precious time while in NZ waiting in line at the tourist visitor centers...get NZ Frenzy and go experience the Real New Zealand, the Fabled New Zealand. You can have the trip of a lifetime, you will have the trip of a lifetime!!

    Hollander suggests how to incorporate succession planning for a vacation home into an estate plan and gives practical advice on such things as which entity is best for succession planning, how to develop a cottage schedule, what to do about an owner who fails to pay his or her assessment, whether to establish an 'endowment,' and how to allocate control between and within generations of owners. Although Hollander uses the term 'cottage,' the principles of his book apply to any property that a family wants to retain. Written for the vacation home owner but with information that also will be useful to attorneys and financial planners, the book engages the reader with stories of cottage 'wars' and planning gone awry. The book makes a complex problem understandable and offers methods to help keep a second home in the family for generations. This edition acknowledged the addition of David S. Fry, Esq. to the book and as the successor to the author's cottage law practice. The updated third edition is now published by Nolo and will be revised to include the latest regarding state and federal laws, including estate tax information.

    When Frederick faced those same genocidaires a few years later, he noted the machete that hung from the right hand closest to him and wondered if his would soon be added to the layers of dried blood that clung to the blade. Either way, young Frederick knew that he wouldn’t be able to carry out the orders just given to him, to raise that blade against the other passengers of the bus, regardless of the race marked on their identity cards.That bold decision would cause Frederick to lose his hands. But what the killers meant for harm, God intended for good. The cords that bound him served as a tourniquet, saving his life when his hands were hacked away. This new disability eventually fueled Frederick’s passion to show the world that disabilities do not have to stop you from living a life of undeniable purpose. From that passion, the Ubumwe Community Center was born, where "people like me" come to discover their own purposes and abilities despite their circumstances.Through miraculous mercy and divine appointment, Frederick forgives those who harmed him and goes on to fully grasp his God-given mission. In this extraordinary true story of forgiveness, faith, and hope, you will be challenged, convicted, and forever converted to a believer of the impossible.