Book picks similar to
At America's Service: How Your Company Can Join the Customer Service Revolution by Karl Albrecht
business
changed-mind-stoppedreading
customer-service
customer-service-project
Mimic You (Cape High Series Book 24)
R.J. Ross - 2019
Nico goes silent, and the group at the table looks at him. “I am,” he says, “but I was planning on sending her into a school that has hidden supers, not on a drug bust. She has a very specific goal in mind, you know.” “Yes, I am aware,” Mastermental says. “And if you really wish to ignore this—” “I didn’t say that,” Nico says, as Morgan jerks in silent protest. “But it’s not what she’s planning on going into.” “Yes, but she is the perfect person to infiltrate a track and field group, as well as see who else is affected. There is a possibility that it goes much higher than that, Lauren has fractured memories of even teachers acting strangely, as well,” Mastermental says. “But as much as I dislike stereotyping—” “I look like a normal, high school jock, right?” Morgan offers.
Beneath a Stormy Sky
AnneMarie Brear - 2019
Louisa Reynolds loses her brother when their ship goes down in a storm off the west coast of Australia. Stranded and alone on a deserted beach she is rescued by a young aboriginal girl, who keeps her alive, and teaches her the ways of the native people. When eventually Louisa stumbles into the nearest town of Albany, she must gather her strength to start again. Befriended by two men, old gentleman George and the dashing Connor, she finds that life is worth living. The unexpected friendship with both Connor and George gives her new joy. She’s invited to stay at George’s sheep station. However, as a single woman in the company of men, she is soon the talk of gossips. Her feelings for Connor intensify, but when she learns more about him, she is shattered by a revelation and it is gentle George who she suddenly marries. Only, settling into station life comes with its own problems when Louisa realises that George has money problems and is close to losing everything. Confronted by a devastating fire and a gang of bushrangers, Louisa feels as though her world is spinning out of control. Can she save the sheep station, and how long can she deny the love she feels for Connor?
The African Trilogy
Peter Rimmer
Once you have been there, you will never be the same. Read 3 of the most important historical novels that will take you back to some of AFRICA’S most notable and captivating periods. The super addictive trilogy starts here. Ready for the ride? Book 1: Cry of the Fish Eagle Rupert’s family is happy and at peace. But a vulnerable future is ahead. Chaos is coming. The Rhodesian War is looming… Rupert escapes to Rhodesia from the bloody conflict that is terrorising Europe. His mission is not just duty-driven but a promise to look for an orphaned, young girl. It’s a futile search and with time running out he has no choice but to re-join the theatre of war. When peace returns Rupert travels back to Rhodesia to begin anew, to find the orphaned girl and to start a new life. But nothing can prepare him for what is next as we helplessly watch Rupert wade against a chaotic tide of nationalism. Book 2: Vultures in the Wind Luke was close to death. He had been beaten mercilessly and was unrecognisable. They wanted the names of his ANC accomplices. Matthew Gray and Luke Mbeki were born on the same day, spending a brief childhood on an African beach, blissfully ignorant of the outside world. But their youth is severed. Released into the real world, the two now face their future in a country deep in the throes of violent change. Can the rules and discipline of discrimination pull the men apart? Is there any mercy? And what happens when these two eventually cross paths? Book 3: Just the Memory of Love Will he ever find his love again or will she always just be a memory? The war is finally over and for the young and naïve Will Langton, his future is full of exciting adventure and happy dreams. Captivated by a brief, but innocent love affair on the rocks of Dancing Ledge, the romance is shattered in one single moment and she is lost to him. For Will, it's an unbearable pain that he cannot hope to escape from and the only means to assuage his sorrow is to run away… to Africa. “It was as if I was reading my own life, knowing all the areas. I loved it.” “Deeply moving and entertaining read.” “Peter Rimmer writes a very interesting story with good detail on what happened in Southern Africa prior to independence.” “A gripping story that will stay with you long after the end of the book....”
Grab your copy today
Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Noah Fleming - 2015
So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base--the path to stable growth, season after season. The book's entertaining stories and action steps reveal how anyone can:
* Cultivate the 3Cs of evergreen companies: character, community, and content
* Build loyalty programs that turn satisfied customers into enthusiastic advocates
* Nurture profitable customers while pruning those who sap time and money
* Inject authenticity into social media communications
* Invert the expectations gap that can drive customers away
From Internet startups and mom-and-pop businesses to multinational giants, strong companies are rooted in customer retention. Evergreen helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Stephen C. Lundin - 2002
Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy.Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.
The Banker's Code
George Antone - 2012
It's a story that chronicles the most powerful wealth-building strategies known to man, lessons that are the basis of banking. You'll be introduced to a whole new way of building wealth that some of the wealthiest families in the world have used, and are still using. Be the banker! Praise: "George Antone is the one financial author that has the unique ability to sift through massive technical information and present the reader with lapidary nuggets of wealth-building wisdom." Mark Peters Stone Water Wealth Management "The Banker's Code provides unparalleled insights in regards to money and finances which creates an amazing formula for building wealth." Willie Hooks Million Dollar Coaching "Great Book! Easily read and understood. In this book you’ll discover the world’s most powerful time tested investment model neatly wrapped inside a touching story. I’ve used these proven strategies to create great returns for more than 20 years." Mike Sanderson Private Lender "Wow! What a great book! Mr. Antone has explained the very complex financial concepts in use every day in the banking world in a way that we can all put to use in our own quest for wealth." Henry Dvorken An expert and one of the giants of the real estate note business
Make Money Online - 97 Real Companies That Pay You To Work In Your Pajamas
Connie Brentford - 2013
The work-from-home workforce is global and can accommodate your lifestyle and family life far better than any 9-5 job. Make Money Online - 97 Real Companies That Pay You To Work In Your Pajamas is a treasure trove of resources for anyone at any age who is looking for ways to start making more income without giving up an existing job or college study. These companies will hire you as an employee or independent contractor to work full-time or part-time from the comfort of your home and even in your pajamas, if you wish. If you are unemployed or underemployed this concise guide will show you more than 97 ways to start making money online immediately with your computer and an internet connection. Companies You Know These are trustworthy companies you've heard of, like American Express, U-haul and Amazon. Connie Brentford also gives tips on how to avoid the plethora of scams that exist in the work-at-home marketplace. Each of the job categories in the book is explained so you know the basics of what the job requires before you apply with any of the companies. Some of the companies have extensive benefit packages and hire you on as a part-time or full-time employee. Others contract with you as a private contractor for a specific type of work over a specific length of time. Either way, you’re working from home and taking control of your own schedule and your own life. Table of Contents - The Benefits of Working From Home - Your Work At Home Strategy - Call Center Work - Google Rater Jobs - Online Transcription Work - Online Tutors - Writing For Pay - Bookkeeping/Accounting/Tax Preparation - Administrative Assistant - Medical Insurance/Coding - Short-Term Work or Micro-work Jobs - Job Searching Beyond This Book - Money Matters, Taxes and the Independent Contractor - Avoiding Scams - Companies That Pay International Workers - 5 Fun Bonus Jobs That Still Earn You Money - Skills You Need For Launching Your Own Work From Home Business This ebook with 102 work-from-home job opportunities was written and priced for anyone who needs access to real companies that pay you to work from the comfort of your home. The economy is changing at an incredible rate and while many jobs are disappearing or being downsized, a world of new opportunities is exploding. Make Money Online - 97 Real Companies That Pay You To Work In Your Pajamas shows you exactly, in step by step detail, how to start making good money from home with proven companies providing proven jobs, many of which offer paid vacation and extensive benefit packages for their employees.
Business Studies: As And A Level (Cambridge International Examinations)
Peter Stimpson - 2002
Very few businesses today operate in a narrow national marketplace and students are therefore encouraged to look at business organisations and business decisions from an international viewpoint. Essential material for understanding Business Studies principles and techniques. Activities and case studies based on actual businesses. Includes examination-style questions."
The Midas Touch - 99 Pages To Acquire The Art Alchemy & Forge Champions
Sheetal Nair - 2020
This book talks about how one can acquire the expertise to forge leaders, I have delved deep into my interactions with inspiring leaders/mentors who have carved a niche for themselves & benchmarked their best practices for you to imbibe.There is a lot of Vedic & Greco-Roman cultural influence which you shall find in this book, as it draws a parallel between ancient knowledge & its modern interpretation.Each of the 22 Chapters should be perceived as a tool & this book aspires to serve as a instrument to learn techniques to develop leaders & forge them into champions.
Bassie: My Journey of Hope
Basetsana Kumalo - 2019
As the first black presenter of the glamorous lifestyle TV show Top Billing, she travelled the world and interviewed legends like Oprah Winfrey, Michael Jackson and Luther Vandross. After a successful career in front of the camera, Bassie’s drive and ambition took her into the world of business and entrepreneurship. The street savvy that her entrepreneurial mother bestowed on her as a child stood her in good stead as she built a media empire. In Bassie – My Journey of Hope, Bassie recounts her life journey, including her relationships with mentors like Nelson Mandela. She also shares the secrets of her success and all the lessons she’s learnt along the way. She opens up about the pressures of her high-profile marriage to Romeo Kumalo and their heartbreaking struggle to have a family. She talks honestly about motherhood and maintaining a healthy work/life balance, and unpacks how she pays it forward through mentoring young people she has met along the way.Bassie also describes the legal battles she has had to wage in order to protect her name and her brand over the years. She gives a chilling account of the stalker who has harassed her for decades, and the spurious ‘sex-tape’ allegation that rocked her family and almost destroyed her career. Bassie’s enthusiasm, humour and hope infuses every page of her memoir, making it an intimate, inspiring and entertaining account of a remarkable life.
Emotional Intelligence for Sales Success: Connect with Customers and Get Results
Colleen Stanley - 2012
It's easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit.Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.
Thieves of Bay Street: How Banks, Brokerages and the Wealthy Steal Billions from Canadians
Bruce Livesey - 2012
Though no large financial institution has recently gone bust in this country, white-collar criminals, scam artists, Ponzi schemers and organized crime, from the Hells Angels to the Russian mafia, know that Canada is the place in the Western world to rip off investors. And the fraudsters do so with little fear of being caught and punished. Thieves of Bay Street investigates Canada's biggest financial scandals of recent years. Readers will learn what banks do with investors' money and what happens when they lose it. They will meet the bogus investment gurus, the brokers who lose money with both reckless abandon and impunity, the bankers who squander money in toxic investments, the lawyers who protect them and the regulators who do nothing to keep them from doing it again. And most importantly, they'll meet the victims who are demanding that our vaunted banking sector finally come clean on its dirtiest secret.
The Magic of Metaphor: 77 Stories for Teachers, Trainers and Thinkers
Nick Owen - 2001
Some of the stories motivate, some are spiritual, and some provide strategies for excellence. All promote positive feelings, encouraging confidence, direction and vision. The stories contained in The Magic of Metaphor focus on values, responsibility, and leadership in all its forms. Specially selected to promote change in people's ideas, attitudes, beliefs, visions and behaviours they act as reframes, challenging and disturbing our existing frames of reference, recharting our accustomed maps of the world, and shifting us away from our limited thinking towards new learning and discovery through the use of effective metaphor. Containing sixteen suggestions (or tips) for effective story telling, advice on organisation, style and story telling skills, and a selection of stories that can be adapted and developed, The Magic of Metaphor is an inspirational sourcebook for counsellors, health workers, psychologists, professional speakers, managers, leaders and NLP practitioners, as well as for teachers, trainers, therapists. Providing tools that assist people in making beneficial changes in their lives, the stories contained in this book will bring pleasure and power to all those that listen to or read them.
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Lee Cockerell - 2013
Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don’t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.