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At America's Service: How Your Company Can Join the Customer Service Revolution by Karl Albrecht
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The Winning Way 2.0Learnings from Sport for Managers
Anita Bhogle - 2017
In doing so, they considerably enhance this book which continues at its core to be about the subject that Anita and Harsha are best-equipped to write on: Winning!As has been proven many times over, ability is not a major distinguishing factor in success, especially as the level of competition increases. But if you combine your ability with the right attitude and the passion to excel, you too can become the best that you can be; which is indeed what winning is all about and is the universal formula for winning that The Winning Way 2.0 explores.
Hot Cripple: An Incurable Smart-ass Takes on the Health Care System and Lives to Tell the Tal e
Hogan Gorman - 2012
And she got one-coming at her at forty miles per hour. Hit by a car and suffering debilitating injuries, and with no health insurance, the fashionista attempts to bounce back into her (thrift store-purchased) Jimmy Choos even as she deals with short-term memory loss, stalker ambulance drivers, trying to stay vegan on food stamps, crazy judges, hot doctors, and unsympathetic government workers.Inspired by her acclaimed one-woman show, this is a bitingly funny and keenly observed account of the cracks in our medical and social welfare system and how one woman's resilience combined with a generous dollop of humor helped her fight her way to recovery.
Voices In My Ear: The Autobiography Of A Medium
Doris Stokes - 1980
From families wishing to contact departed loved ones to police forces trying to solve murder cases, the uncanny accuracy of her psychic powers were universally acclaimed, while her readings and performances in Australia, America, and at home in Britain were received with adulation. This unique collection includes the two best–selling books in which Doris Stokes shared her remarkable experiences with readers throughout the world. In Voices in My Ear, she reflects on discovering her extraordinary gift. Officially informed that her husband had been killed during the Second World War, she was visited at the height of her grief by her long–dead father. He told Doris that her husband was, in fact, alive and would return, but joy turned to grief when her father re–appeared to warn of the impending death of her baby son. Both predictions came true.
The Green Marketing Manifesto
John Grant - 2007
At the very heart of responsibility is industry and commerce, with everyone now racing to create their 'environmental' business strategy. In line with this awareness, there is much discussion about the 'green marketing opportunity' as a means of jumping on this bandwagon.We need to find a sustainable marketing that actually delivers on green objectives, not green theming. Marketers need to give up the many strategies and approaches that made sense in pure commercial terms but which are unsustainable. True green marketing must go beyond the ad models where everything is another excuse to make a brand "look" good; we need a green marketing that "does" good."The Green Marketing Manifesto" provides a roadmap on how to organize green marketing effectively and sustainably. It offers a fresh start for green marketing, one that provides a practical and ingenious approach. The book offers many examples from companies and brands who are making headway in this difficult arena, such as Marks & Spencer, Sky, Virgin, Toyota, Tesco, O2 to give an indication of the potential of this route. John Grant creates a 'Green Matrix' as a tool for examining current practice and the practice that the future needs to embrace. This book is intended to assist marketers, by means of clear and practical guidance, through a complex transition towards meaningful green marketing. Includes a foreword by Jonathon Porritt.
Entertainment Weekly The Ultimate Guide to Outlander
Entertainment Weekly - 2018
Entertainment Weekly Magazine presents Outlander.
My Perfect Summer in Greece
Ian Wilfred - 2019
Cheryl is excited her sister Julie has asked for her help in organising her wedding but things aren't turning out the way Cheryl had hoped. There's going to be no little village church and no bridesmaids dress; the wedding is taking place on the Greek island of Holkamos. Vangelis has the perfect beach location for a wedding but his little beach cafe has never catered for weddings before. Will he be able to cope with all of Julie's demands? Andréas has moved back to Holkamos to help run the family gift shop after the death of his father. The business has to move with the times but will his mum allow things to change? Johnny is Cheryl's best friend. He doesn't like the way Julie treats her and has a plan to put things right but is it the right thing for Cheryl and what happens when they both arrive on the Greek island. Could it become more than just a weekend wedding for Cheryl and Johnny?
The Lazy Girl's Guide To Magic : The Complete Series
Helen Harper - 2021
Put your feet up and enjoy the laziest witch in Britain and her snarky, talkative cat!Ivy Wilde is not a hero. She doesn't want to be a hero. She wants to live a quiet, stress-free life that involves as little work as possible. If her innate magic can help her achieve that, then it's all to the good. Alas, you don't always get what you wish for.Slouch WitchWhen a bureaucratic disaster ends up with Ivy as the victim of a case of mistaken identity, she's yanked very unwillingly into Arcane Branch, the investigative department of the Hallowed Order of Magical Enlightenment. Her problems are quadrupled when a valuable object is stolen right from under the Order's noses.It doesn't exactly help that she's been magically bound to Adeptus Exemptus Raphael Winter. He might have piercing sapphire eyes and a body which a cover model would be proud of but, as far as Ivy's concerned, he's a walking advertisement for the joyless perils of too much witch-work.And if he makes her go to the gym again, she's definitely going to turn him into a frog.Star WitchWhen sapphire eyed Rafael Winter comes knocking at Ivy's door because he needs her to spy on the latest reality television series of Enchantment, she jumps at the chance. Hanging around a film set can't be hard ... or dangerous ... right?Spirit WitchIvy is flung once more into a world of intrigue, adventure and potential death and disaster. It's not her fault - it just so turns out that she's now the only person in the entire world who can communicate with the dead. And they're a chatty bunch with a list of demands.Sparkle Witch Christmas novellaYou would think December would be Ivy's ideal time of year. After all, festivities abound and witches everywhere are encouraged to put their feet up and relax. That's not quite the case when she has various Order members attempting to finagle her into Christmas activities - and a special artefact from the top of the Christmas tree goes missing.
Autumn Blues (Show Circuit Series - Book 4)
Kim Ablon Whitney - 2017
It’s now fall—nearly a year later. Hannah is at college, making new friends and riding on the IHSA team. Chris is recently back from Europe and competing in the east coast fall shows in hopes of qualifying for the World Cup Finals. Both are trying to forget about each other. At first, they succeed in doing so as Hannah becomes involved with Theo, a basketball player, and also finds herself attracted to Nolan, the lone guy on the IHSA team. Meanwhile, what was supposed to be a European fling with the Princess of Denmark turns more serious when the Princess follows Chris back to U.S. soil. As the colors change and the colder weather sets in, forgetting about each other becomes harder and harder for Chris and Hannah. Will they be able to stick to their plans to live their own lives—or will they come back together?
Hinch Yourself Happy, How To Clean Your House 2 Books Collection Set
Sophie Hinchliffe
Description:- Hinch Yourself Happy: All The Best Cleaning Tips To Shine Your Sink And Soothe Your Soul Cleaning - aka hinching - doesn't have to be that job you dread, not when Mrs Hinch is here to show you her sparkly ways. At over 2 million followers and counting, she has taken the nation by storm with her infectiously addictive charm, clever tidying tips and passionate belief in cleaning. Mrs Hinch invites you into her home and while inside you'll discover how a spot of cleaning is the perfect way to cleanse the soul. She'll even share the story of Mr and Mrs Hinch and their 'dorgeous' boy, Henry.With the help of her cloth family, Mrs Hinch will help you turn your house into a home. Whether you're a daily duster or looking for a monthly makeover, Hinch Yourself Happy shows you how to create not only a cleaner house, but a calmer you. How To Clean Your House: Easy tips and tricks to keep your home clean and tidy up your life Lynsey Queen of Clean, Instagrammer, businesswoman and busy mum of three, has done all of the work so you don't have to. Featuring her make-at-home cleaning products, easy step-by-step guides and all her recommendations for toxic-free and eco-friendly products, this book is the ultimate guide to keeping on top of your house, and having fun while you do it. Lynsey shares her daily and seasonal routines, motivating and encouraging you along the way with so that you are left with the will, and the skill, to take on even the most seemingly insurmountable tasks and end up with a clean, calm and happy home.
Turned Out by a Thug
Shameka Jones - 2015
Getting ready to graduate valedictorian, she took pride in her smarts and still holding on to her virginity. She is the oldest of seven children and she was determined not to end up like her mother, whom she hated. When her best friend's brother comes to town for the graduation, she starts rethinking her decision to remain a virgin until she is married. One major factor is their nine year age difference. With only a summer in front of her she tries to get close to him. Will she be able to make him look past her age and let her in? Or will he string her along all summer?
The Activist and The Capitalist: An Unlikely Love Story
Vibha Batra - 2015
When they meet again however, they discover that Jai is the crass capitalist developing Rasa Vihar, the heritage building that Anusha and her NGO are fighting to protect. Inevitably they clash, with neither willing to concede to the other. The problem is that although publicly they are enemies, in private, they are wildly attracted to each other. – but when secrets and betrayals enter the equation – things really begin to get out of control. Will the Activist and the Capitalist ever be able to find common ground?An exciting love story, set in Chennai from the best-selling author of Sweet Sixteen.
Book of Thrones: A Family History, Vol. II (Book of Thrones #2)
Unknown - 2015
See how they each conquered and held the rich, fertile kingdoms of the Stormlands, Dorne, and the Reach, and just why it is that the families of Game of Thrones are eager to avenge themselves on one another. Here is the story of how Orys Baratheon founded House Baratheon through fury and the fire of dragons and how that house eventually produced the Kings Robert and Stannis of the beloved series. Why is it that House Martell hates the Lannisters and all of the other Houses fear dealing with them? How did House Tyrell come to command the richest and greatest armies of all Westeros from their lowly origins as stewards? Game of Thrones: A Family History Volume II has all of these answers and more!
The Last Patient
David Johnson - 2018
But what the two of them discover is a secret that has been hidden from them their whole lives, a secret that once discovered changes both of them forever.The Last Patient is a story about regret, truth, and redemption.David Johnson, author of the best-selling Tucker series and The Woodcutter’s Wife brings us another of his trademark “books with heart.” The Last Patient is a book that will leave you thinking long after you’ve finished reading it.
Nobody Can Love You Like Them Roughnecks Do 2
Shvonne Latrice - 2018
In the second installment, Belly learns that Blaise is a far cry from the sit-by-the-phone women he's used to. His suave demeanor, charming ways, and calculated words fall on blind eyes and deaf ears when it comes to the heartbroken and now callous Blaise. However the ever so determined Belly is always up for a challenge. Meanwhile women of all kinds are still fawning over the young, handsome, and aggressive boxer, driving an even further wedge between the two lovers. Will Blaise cut her losses, leaving the trauma that is a relationship with Belly behind? Or will the unrelenting, and slightly off-kilter Belly be able to wear her down, making Blaise realize that once you go Belly, you can never go back. In part two, more lies are told, more backstabbing is done, more secrets are revealed, and the train on a path of jealousy and spite, has some new passengers. Additionally, in the world outside of Blaise and Belly, others will realize that the people you think you love, you may not really know them at all. And the one you believe isn't the one for you, may be exactly what you've been searching for.