Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    You can't eat artistic integrity. It tastes like sawdust.’ This gonzo guide is a lesson in the practicalities of writing: how to be productive, professional and maybe one day even pay the rent. Topics covered include ‘How to slay writer’s block’, ‘What the hell is workflow?’, ‘How to write 10,000 words in a day’ and ‘The best apps for writers’. How to Be a Writer is a kick-ass writing guide with a tough-love approach, written for the internet generation. John Birmingham is lauded as a prolific writer working across multiple genres. Here he shares his secrets. And some hard-core, real-world practical advice. And a few excellent descriptions of explosions.

    Learn the five types of conflict that keep readers hooked, the two elements EVERY scene must have, know when scenes are going to be good (or bad) BEFORE you write them, discover how to misdirect most of your readers most of the time, and much more. Holly Lisle's How To Write Page-Turning Scenes is a funny, relaxed, and comprehensive start-to-finish course with a step-by-step process that includes worksheets, examples, and how-to advice for writers of every genre, and for every experience level---from absolute beginner needing basics, to the published pro looking to notch up suspense and bring in new readers while thrilling existing ones.

    Here is a big, wise, and diverse book, shot through with simple truths of life as it's really lived. Illustrations.

    Fully illustrated and exhaustively comprehensive, this book covers everything you need to know, including how to understand zombie physiology and behavior, the most effective defense tactics and weaponry, ways to outfit your home for a long siege, and how to survive and adapt in any territory or terrain.Top 10 Lessons for Surviving a Zombie Attack 1. Organize before they rise! 2. They feel no fear, why should you?3. Use your head: cut off theirs.4. Blades don’t need reloading.5. Ideal protection = tight clothes, short hair.6. Get up the staircase, then destroy it. 7. Get out of the car, get onto the bike.8. Keep moving, keep low, keep quiet, keep alert!9. No place is safe, only safer. 10. The zombie may be gone, but the threat lives on. Don’t be carefree and foolish with your most precious asset—life. This book is your key to survival against the hordes of undead who may be stalking you right now without your even knowing it. The Zombie Survival Guide offers complete protection through trusted, proven tips for safeguarding yourself and your loved ones against the living dead. It is a book that can save your life.

    Sample these nuggets of wit and wisdom chipped from the tablets of Stone:On etiquette: "I've never turned blue in someone else's bathroom. I consider that the height of bad manners."On Mick Jagger: "My aim is always to try to introduce a bit of levity into his life."On the police: "There was a knock on our dressing-room door. Our manager shouted, 'Keith! Ron! The Police are here!' Oh, man, we panicked, flushed everything down the john. Then the door opened and it was Stewart Copeland and Sting."On family: "My father. I snorted my father. He was cremated and I couldn't resist grinding him up with a little bit of blow."On dental care: "Miraculously, due to abstinence and prayer, my teeth grew back."

    How do you react to sandwich boards, road signs, laminated instructions, and other written missives that are just not exactly what their creator meant? If you've ever (gently) judged anyone else for their linguistic failures, if you find yourself guffawing about the frequent confusion between "incontinence" and "inconvenience," if you've ever been tempted to whip out your marker to add in or cross out apostrophes, and if you've refused to answer e-mails in which "your" and "you're" are used interchangeably, this book is for you. With pictures culled from the Facebook group by the same name, I Judge You When You Use Poor Grammar is a hilarious and eye-opening tour through restaurants and shops, through parking lots and along winding roads, and around the world.

    But did Dad ever tell you that it wasn't a stork that put that shiny can opener in your kitchen drawer? Or paperclips started out as proud, Nazi-fighting warriors? And did he tell you how cruise control was originally conceived by a blind genius? From mullets to Silly Putty, lie detectors to karaoke, we've got the true stories behind everything you didn't think had stories. Because if you're looking for answers, In the Beginning is the place to start.

    Now you can come out of that closet and proudly sing whatever you think you hear. Don't deny it! You know you've sung totally absurd lyrics in place of the real-and usually less interesting-ones. (It's nothing to ashamed of-most rock stars never took elocution classes.) Breeze through some of the world's most widely misinterpreted lyrics, including:"The ants are my friends/They're blowin' in the wind" ("The answer my friend/Is blowing' in the wind"-Bob Dylan)"Sweet dreams are made of cheese" ("Sweet dreams are made of this"-Eurythmics)"The girl with colitis goes by" ("The girl with kaleidoscope eyes"-The Beatles)Whether it's Eddie Vedder singing about "forty-five versions of a pelican" or Bruce Springsteen proclaiming "everybody's got a hungry horse," 'Scuse Me While I Kiss This Guy is sure to make you want to get your hearing checked.

    A low-ranking TV personality. Rather immature and carefree, my only responsibility to date has been a guinea pig. All that's about to change. I'm pregnant, and now I've become a cheddar cheese junkie, inseparable from my dungarees. Help!' Who can Mel turn to? Pen, her best friend, who is still annoyingly carefree and single, and whose effect on Mel is like an injection of pure caffeine to the system? Jools, the hippy who recommends basil nosegay for labour pains and placenta pate canapes when entertaining? Amanda, the well-heeled, pregnant-friend-from-Hell who, only weeks after her textbook delivery, is planning to have her firstborn taught to ski? Kate, Mel's sister and mother of two, whose offspring are inclined towards dangerous Captain Hook impersonations and sudden mood swings? Mel's mother, who got Mel through babyhood by way of regular coffee mornings and who impresses on her the importance of portable 1950s baby gear that looks about as foldable as a Transit van? Dan, the dad-to-be, who suddenly stops going to the pub to concentrate on Mel's dietary requirements and has adopted the sinister habit of always keeping a tape measure attached to his belt?

    In this exuberantly praised book — a collection of seven pieces on subjects ranging from television to tennis, from the Illinois State Fair to the films of David Lynch, from postmodern literary theory to the supposed fun of traveling aboard a Caribbean luxury cruiseliner — David Foster Wallace brings to nonfiction the same curiosity, hilarity, and exhilarating verbal facility that has delighted readers of his fiction, including the bestselling Infinite Jest.

    The Elvis Is Alive Museum in Wright City, Missouri. The Velvet Museum (“Velveteria”) in Portland, Oregon. A 13-foot Styrofoam scale model of Stonehenge. The Largest Ball of Twine in Cawker City, Kansas . . . or is it in Darwin, Minnesota? Roadside attractions are the staples of the American road trip. Many are slowly disappearing from our highways and byways. Are they culture or kitsch? Are their creators artists or innovators? Listeners are invited along for the ride to decide for themselves.

    Erma Bombeck, whose books have sold more than 15 million copies, takes her show on the road with this devastatingly witty and quintessentially Bombeckian book about family travel--here and abroad.

    Nancy? He's a superstitious Vegas high-roller who wants to gamble at a casino in his lucky shrimp outfit...He's the genius inventor of "Six Day Underwear"...He's a stage actor who only travels while dressed as a stick of butter...He is, in reality, a twisted prankster—a supremely off-kilter alter ego who sends patently ridiculous letters to corporate honchos, entertainment conglomerates, national publications, politicians, celebrities and heads of state. His innocent requests, queries, complaints, demands, and suggestions are so absurd it is amazing they fool anyone—but often the deadpan responses he receives are even more hilarious: "Dear Mr. Nancy, It is not often that we receive such enthusiastic support for the paper bag."  —The Paper Bag Council"On behalf of Greyhound, there should be no problem traveling while in your butter costume." —Greyhound Bus Lines"I look forward to working with you to create a better future for this great nation." —Vice President Al GoreLetters From A Nut is an insanely inspired, truly madcap collection of Nancy correspondence, a wet-yourself-in-a-public place funny aggregation of official—and officially certifiable—requests, complaints, fan mail and questions that could not possibly have been taken seriously...but, amazingly, were.