a thwarted wife's deadly revenge and transvestites in distress - manning an ambulance in the seventies kept you on your toes.Having survived the rites of passage as a probationer, Les Pringle now has to face up to the reality of life as an ambulance man in 1970s Britain. He does this with humour and fortitude - two qualities which are essential if he is to cope with cases ranging from the absurd to the heart-rending.From attending murder scenes to delivering babies ... it's quite a life for Les, and one that he and his shift mates tread with warmth and humour in equal measure.

    Possessed of great warmth, wit and, above all a humanity which informs every word in this extraordinary account of Jersey life during the German Occupation, he served the island community with unfailing resourcefulness and not a little courage for five long and stressful years. However, despite the awfulness of the time, Dr Lewis infuses his account of it with an irrepressible joie de vivre which is utterly delightful. It is an uplifting story of winning against the odds, by turns hysterically funny and then unbearably sad. Above all it has an immediacy which takes the reader right into the heart of the Occupation, you can smell the fear, feel the pain, suffer the loss, sense the victory as do the characters in this history and they are many and varied. You will meet the good Jersey folk like the brave and tragic Mrs Gould from St Ouens and the not so good Jersey folk in the shape of the collaborators and informers or the “Jerry bags” like the exotic Ginger Lou. Here too you will meet some of the most wretched victims of the war, the Russian Todt workers who were hidden and helped by the locals and of course the many sorts of Germans who made up the occupying force. It is a story of compelling interest.I had the good fortune to meet John Lewis and his wife in 1991 at his lovely Jersey home. He talked for hours that seemed like minutes of his life during the war years. He was just as I’d hoped he would be - endlessly kind, witty and understanding. I came away from that meeting feeling happy, elated and much wiser, as you will surely do after reading of the Doctor’s Occupation. John Nettles

    A devout Catholic, and a ruthless on-field sledger. A brutal enforcer, and a soft-hearted family man. The Australian record-holder for highest score in Tests and One Day Internationals, who was plagued by insecurities. In STANDING MY GROUND Hayden confronts these contradictions head-on. He talks frankly about the forces that shaped his journey from fringe international to a giant of the game. He dissects Australia's tactic of verbal warfare and his own role as a key aggressor, taking us on a privileged tour inside the sporting machine that dominated all comers in a golden age of Australian cricket. This isn't a predictable ball-by-ball account of a stellar career. Instead, Hayden delivers a characteristically direct assessment of the matches and the people that mattered most. He pays homage to great role models like Allan Border and explains his deep connection to controversial Andrew Symonds, but also reveals colourful clashes along the way. He opens up on umpires, the media, superstitions, teammates and opponents with disarming honesty and humour. The country boy from Kingaroy rose to greatness in the cricket world. Here is the superstar batsman, the surfer, fisherman and chef in a book as bold and powerful as the man himself.

    Carry this guide with you to the grocery store, restaurants, even on vacation to avoid putting on those extra pounds, or getting sick from eating the wrong thing. You'll never have to be without Dr. D'Adamo's reassuring guidance again. Inside you will find complete listings of what's right for Type B in the following categories: * meats, poultry, and seafood * oils and fats * dairy and eggs * nuts, seeds, beans, and legumes * breads, grains, and pastas * fruits, vegetables, and juices * spices and condiments * herbal teas and other beverages * special supplements * drug interactions * resources and support Refer to this book while shopping, dining, or cooking-and soon, you will be on your way to developing a prescription plan that's right for your type.

    She really became a household name when she took on the role of Rovers Return landlady Natalie Barnes in Coronation Street. Today she stars in the award-winning drama, Waterloo Road and is a regular on the hugely popular Loose Women, where her warmth and honesty have won the nation's hearts.But even as her career was taking off, Denise was hiding a secret—that she was suffering from a crippling post natal depression so severe that she was at times suicidal. As she concealed her heartbreak on the set of Coronation Street, she turned to alcohol and drugs to cope. She even had an affair that threatened her marriage.Now she reveals for the first time the full details of her battle with depression and alcoholism, how she fought back and, helped by the love of her husband Tim Healy, turned her life around. Powerful and moving, Pulling Myself Together is ultimately an uplifting book that will appeal to her many fans old and new.

    This is what football is really about. One man’s story of a career in the lower leagues.Chris Hargreaves has been a professional footballer for twenty years. Having started out as a youth team player at Everton he made his debut for Grimsby Town in 1989 and was earmarked as their first million pound sale.It never happened.Instead he went on to play for Scarborough, Hull City, West Brom, Hereford United, Plymouth Argyle, Northampton Town, Brentford, Oxford United and Torquay United.Where's Your Caravan? is the sort of football memoir we don't see enough of these days - an account of life in the lower leagues. It takes us from his wild youth - lots of sex and drugs and drink - through to domesticated family man - school runs and flatpack furniture with plenty of football in between.

    In an overcrowded, underfunded medical system, she explores how more of us can be healthier, and how listening carefully to a patient’s experience can be as important as prescribing a pill. These dazzling essays show Hitchcock to be one of the most fearless and illuminating medical thinkers of our time – reasonable, insightful and deeply humane.

    In this book you will see how commonly performed operations can be found to be useless or even harmful when properly evaluated. That these claims come from an experienced, practicing orthopedic surgeon who performs many of these operations himself, makes the unsettling argument particularly compelling. Of course no surgeon is recommending invasive surgery in bad faith, but Ian Harris argues that the evidence for the success for many common operations, including knee arthroscopies, back fusion or cardiac stenting, become current accepted practice without full examination of the evidence.

    His books sell in their hundreds of thousands across the world, are often made into films, and have turned him into arguably the most successful writer of the horror genre. Yet despite his worldwide fan base, surprisingly little is known about the man himself. In this work, Craig Cabell has written an in-depth biography of the man with his full cooperation. Herbert has granted the author a number of rare interviews, and the result is a frank and revealing portrait of one of the giants of contemporary popular fiction. In addition to this, Herbert has granted the author full access to his photographic archives and provided unreleased material to publish in this book.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    One of the most popular wrestlers of the late 1990s, Kanyon kept his personal life private from his fans until finally revealing his biggest secret in 2004: he was gay. Going through the various roles that Kanyon played, both in the ring and out of it, as well as his battle with manic depression, this book explores the factors that led to his suicide in 2010. In his voice and the way he wanted it told, these are Kanyon’s last words about his experience rising through the ranks to the top of the professional wrestling world while keeping his sexuality hidden.

    A high school dropout and serial entrepreneur, he had built a real estate empire of over 4,000 apartments across the USA. Taking risks and working tirelessly were the ingredients to his rise. But, he took one risk too many. An ice storm on Christmas Eve 2004 triggered his collapse. He was maligned, publicly shamed, and financially gutted – even arrested. He lost everything and ended up $26 million in debt. As he struggled to regain his footing, he spent what he could to get others to lift him up. But no one did. He discovered that there was only one person who could build him back up. To move forward, he crafted a new life’s purpose: to help others crushed by unaffordable debts rebuild themselves Burn Zones is a story of playing life’s bad hands and overcoming adversity against the greatest of challenges. It’s an inspirational story of a man who was pushed to his mental and physical limits, and came out the other side even stronger. And, most of all, it’s a lesson that you can do the same.

    Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs. Find out:> How lean techniques of value-stream-mapping and rapid improvement events cut the average “door-to-balloon” time for heart attack patients at two hospitals from 90 minutes to 37.> What ThedaCare leaders did to replace medicine’s “shame and blame” culture with a lean culture based on continuous improvement and respect for people.> How the lean principle of “building in quality at the source” broke down divisions among medical specialties allowing teams to develop patient care plans faster.> Why traditional modern management is the single biggest impediment to lean healthcare.> How the plan-do-study-act cycle coupled with rapid improvement events cut the wait time at a robotic radiosurgery unit from 26 days to six.> How the lean concept of “one piece flow” saved time in treating ischemic stroke patients, increasing the number of patients receiving a CT scan within 25 minutes from 51% to 89%.> How senior leaders at other healthcare organizations can begin their own lean transformations using a nine-step action plan based on what ThedaCare did — and what it would do differently.Toussaint and Gerard prove that lean healthcare does not mean less care. On the Mend shows that when care is truly re-designed around patients, waste and errors are eliminated, quality improves, costs come down, and healthcare professionals have more time to spend with patients, who get even better care.

    But she was a born performer, destined to be on the stage. Unlike fake starlets who become famous overnight, Gaga earned her success the hard way, working night after night at sleazy bars and clubs, performing at every club in New York, getting booed offstage, and in the process, finding herself—as a singer, a dancer, a performer, and an artist. She has shocked the public with her crazy outfits, individual sense of style, and headstrong manner. She has sold millions of records, performed to millions of people, and through it all, she has won hearts with her brashness and honesty.

    But what seemed a perfect life was shattered when she went into labor four months early, delivering her one-pound, eleven-ounce daughter, Andie.The first time Kasey was wheeled into the Neonatal Intensive Care Unit (NICU), nothing prepared her for what she saw: a tiny, fragile baby in a tangle of tubes and wires. All at once, Kasey was confronted with a new and terrifying reality that would test the limits of love, family, and motherhood.In this riveting, honest, and often humorous memoir, Preemie chronicles the journey of one tiny baby’s tenacious struggle to hold on to life and the mother who ultimately grew with her. From hospital waiting rooms to the offices of alternative practitioners, from ski slopes to Symphony Hall, Kasey tries to make meaning of her daughter’s birth and eventually comes to learn that gifts come in all sizes and all forms, and sometimes... right on time.