Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Shep Hyken - 2017
In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:
Showing up ready to amazing
Being proactive
Craving feedback
Taking responsibility
Embracing authenticity
Focusing on excellence
Turning misery into magic
Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Set Boundaries, Find Peace: A Guide to Reclaiming Yourself
Nedra Glover Tawwab - 2021
We all know we should have them--in order to achieve work/life balance, cope with toxic people, and enjoy rewarding relationships with partners, friends, and family. But what do healthy boundaries really mean--and how can we successfully express our needs, say no, and be assertive without offending others?Licensed counselor, sought-after relationship expert, and one of the most influential therapists on Instagram Nedra Glover Tawwab demystifies this complex topic for today's world. In a relatable and inclusive tone, Set Boundaries, Find Peace presents simple-yet-powerful ways to establish healthy boundaries in all aspects of life. Rooted in the latest research and best practices used in cognitive behavioral therapy (CBT), these techniques help us identify and express our needs clearly and without apology--and unravel a root problem behind codependency, power struggles, anxiety, depression, burnout, and more.
The Courage to Heal: A Guide for Women Survivors of Child Sexual Abuse
Ellen Bass - 1988
Although the effects of child sexual abuse are long-term and severe, healing is possible.Weaving together personal experience with professional knowledge, the authors provide clear explanations, practical suggestions, and support throughout the healing process. Readers will feel recognized and encouraged by hundreds of moving first-person stories drawn from interviews and the authors' extensive work with survivors, both nationally and internationally.This completely revised and updated 20th anniversary edition continues to provide the compassionate wisdom the book has been famous for, as well as many new features:Contemporary research on trauma and the brainAn overview of powerful new healing tools such as imagery, meditation, and body-centered practicesAdditional stories that reflect an even greater diversity of survivor experiencesThe reassuring accounts of survivors who have been healing for more than twenty yearsThe most comprehensive, up-to-date resource guide in the fieldInsights from the authors' decades of experienceCherished by survivors, and recommended by therapists and institutions everywhere, The Courage to Heal has often been called the bible of healing from child sexual abuse. This new edition will continue to serve as the healing beacon it has always been.
Trauma and Memory: Brain and Body in a Search for the Living Past
Peter A. Levine - 2015
Peter Levine (creator of the Somatic Experiencing approach) tackles one of the most difficult and controversial questions of PTSD/trauma therapy: Can we trust our memories? While some argue that traumatic memories are unreliable and not useful, others insist that we absolutely must rely on memory to make sense of past experience. Building on his 45 years of successful treatment of trauma and utilizing case studies from his own practice, Dr. Levine suggests that there are elements of truth in both camps. While acknowledging that memory can be trusted, he argues that the only truly useful memories are those that might initially seem to be the least reliable: memories stored in the body and not necessarily accessible by our conscious mind.While much work has been done in the field of trauma studies to address "explicit" traumatic memories in the brain (such as intrusive thoughts or flashbacks), much less attention has been paid to how the body itself stores "implicit" memory, and how much of what we think of as "memory" actually comes to us through our (often unconsciously accessed) felt sense. By learning how to better understand this complex interplay of past and present, brain and body, we can adjust our relationship to past trauma and move into a more balanced, relaxed state of being. Written for trauma sufferers as well as mental health care practitioners, Trauma and Memory is a groundbreaking look at how memory is constructed and how influential memories are on our present state of being.
Indigo, Crystal, and Rainbow Children
Doreen Virtue - 2005
In this informative and entertaining live lecture captured on a two-CD program, Doreen Virtue discusses natural and spiritual methods to help the Indigo, Crystal, and Rainbow Children live happier lives. Since the 1970s, parents and schoolteachers have noticed that children are becoming increasingly more sensitive, aware, and psychic. The first generation of the new children were the Indigos, followed in the 1990s by the Crystal Children. Now, the new Rainbow Children are starting to emerge. Doreen discusses the characteristics of the Indigos, Crystals, and Rainbows, and describes their souls' purpose and the beautiful messages they have for all of us.
Anxiety Rebalance: All the Answers You Need to Overcome Anxiety and Depression
Carl Vernon - 2015
Don't waste another minute.' In this refreshingly honest and open book, Carl shares his personal experience and the principles he used to go from being housebound to helping others across the world overcome anxiety and depression. This step-by-step guide teaches you all the answers you need to know including: - The truth about anxiety and depression by exposing them for what they really are. - How to instantly reduce your stress and anxiety and feel immediate relief. - How by overcoming just one thing, you will overcome all anxiety related symptoms and disorders including panic attacks, social anxiety, OCD, and agoraphobia. - Why BALANCE is the only real solution for overcoming anxiety and depression, and the ten actions you need to take to achieve lifetime change.
Unoffendable: How Just One Change Can Make All of Life Better
Brant Hansen - 2015
The idea of our own “righteous anger” is a myth. It is the number one problem in our societies today and, as Dallas Willard says, Christians have not been taught out of it. But what if Christians were the most unoffendable people on the planet?In Unoffendable you will find concrete, practical ways to live life with less stress, including: Adjusting your expectations to fit human natureReplacing perpetual anger with refreshing humility and gratitudeEmbracing forgiveness and beginning to love others in unexpected waysIn a humorous and conversational style, Unoffendable seeks to lift religious burdens from our backs and allow us to experience the joy of gratitude, perhaps for the first time, every single day of our lives—flourishing the way God intended.
The Happiness Industry: How the Government and Big Business Sold Us Well-Being
William Davies - 2015
In anecdotes that include the Buddhist monk who lectured the business leaders of the world at Davos, why the Nike Fuel band makes us more worried about our fitness, how parts of our city are being rebuilt in response to scientific studies of oxytocin levels in our brain, and what a survey from Radisson hotels—that proves that 62% of us believe that well-being is a luxury worth more than work or a good relationship—really tells us about the way we measure ourselves, and continually find ourselves wanting. The pursuit of happiness only makes us sad—and the rise in depression and anxiety proves it.
The Inside Track: An Inspirational Guide To Conquering Adversity
Peter Sage - 2018
What unfolded next has become a masterclass in how to turn adversity to your advantage.The Inside Track is the collection of 11 private letters that Peter sent to his elite coaching groups throughout his 6-month sentence. Written in a conversational style, each one breaks down the actual tools, techniques and insights he uses and shows you how to face any problem in your life from a place of power, not force. How to stay calm and positive when life hits you with a bat and turn your biggest challenges into your greatest achievements.As you follow this unique and incredible story, you'll discover not only how Peter was able to thrive in a place where angels fear to tread, but also leave a lasting mark that is now helping thousands of lives.
The Noonday Demon: An Atlas of Depression
Andrew Solomon - 2000
His contribution to our understanding not only of mental illness but also of the human condition is truly stunning.The Noonday Demon examines depression in personal, cultural, and scientific terms. Drawing on his own struggles with the illness and interviews with fellow sufferers, doctors and scientists, policymakers and politicians, drug designers and philosophers, Solomon reveals the subtle complexities and sheer agony of the disease. He confronts the challenge of defining the illness and describes the vast range of available medications, the efficacy of alternative treatments, and the impact the malady has had on various demographic populations around the world and throughout history. He also explores the thorny patch of moral and ethical questions posed by emerging biological explanations for mental illness.The depth of human experience Solomon chronicles, the range of his intelligence, and his boundless curiosity and compassion will change the reader's view of the world.
Yeah Dave's Guide to Livin' the Moment: Getting to Ecstasy Through Wine, Chocolate and Your iPod Playlist
David Romanelli - 2009
What's not to love?David “Yeah Dave” Romanelli is kinda hip, kinda goofy, and occasionally really outrageous, an unlikely guru who is reinventing the quest for enlightenment. For Yeah Dave, the path to ecstasy doesn't require any previous experience with yoga, meditation, or wellness. He shows us how to find transcendence through everyday pleasures, like admiring the sunset or rocking out to your favorite band. “There is a place where the chocolate tastes sweeter, the music sounds better, the inspiration feels richer, and the visions look clearer,” writes Dave. “That place is the Moment.”Yeah Dave’s Guide to Livin’ the Moment offers an alternative to the crazy, over-stimulating, distracted world we live in today, a world in which we watch the news while eating, eye our email while conversing, and forget to notice the full moon while texting. On our mission for speed, movement, and stimulation, we risk missing our life. Yeah Dave’s book gives us our life back, one beautiful, delicious, and funny moment at a time.Yeah Dave’s Guide will make you laugh out loud while taking you someplace totally unexpected. Through hilarious vignettes about his dorky moves on the dance floor, his Crackberry addiction, and his tryst with Hot Horny Married Woman, he shares fresh and unforgettable wisdom. Without dogma or anything too “out there,” Dave makes you want to slow down the blur of modern life and find the full flavor, power, and passion that can only be found in the Moment.
The Book of Alpha: 30 Rules I Followed to Radically Enhance My Confidence, Charisma, Productivity, Success, and Life
David De Las Morenas - 2014
You can keep your head down and live a life marked by stagnation, fear, indecision, loneliness, and self-doubt. Or you can break free from the crowd and live a life marked by growth, abundance, courage, success, and happiness. This book is about how author David De Las Morenas traded the former kind of life for the latter. Inside you'll find the thirty rules he followed to quit a boring 9-5, get his dream job, attract more women, publish two books, build a superior body, and love himself. Inside this book you'll learn: - How to overcome the fear of failure - A simple trick to revolutionize your productivity - An easy way to become the leader of any group - One common mistake that kills your ability to attract women - How to always be in control of your thoughts ...and much, much more. Pick up your copy right now by clicking the BUY NOW button at the top of this page!
Attitude is Everything change your attitude change your life!
Jeff Keller - 2015
very Good Books
Why Marriages Succeed or Fail: And How You Can Make Yours Last
John M. Gottman - 1994
Now you can use his tested methods to evaluate, strengthen, and maintain your own long-term relationship.This breakthrough book guides you through a series of self-tests designed to help you determine what kind of marriage you have, where your strengths and weaknesses are, and what specific actions you can take to help your marriage. You'll also learn that more sex doesn't necessarily improve a marriage, frequent arguing will not lead to divorce, financial problems do not always spell trouble in a relationship, wives who make sour facial expressions when their husbands talk are likely to be separated within four years and there is a reason husbands withdraw from arguments—and there's a way around it. Dr. Gottman teaches you how to recognize attitudes that doom a marriage—contempt, criticism, defensiveness, and stonewalling—and provides practical exercises, quizzes, tips, and techniques that will help you understand and make the most of your relationship. You can avoid patterns that lead to divorce, and—Why Marriages Succeed or Fail will show you how.
15 Minute Read : The Power of Your Subconscious Mind
Joseph Murphy - 2020
I have taught these simple processes to men and women all over the world, and recently over a thousand men and women of all religious affiliations attended a special class in Los Angeles where I presented the highlights of what is offered in the pages of this book. Many came from distances of two hundred miles for each class lesson. The special features of this book will appeal to you because they show you why oftentimes you get the opposite of what you prayed for and reveal to you the reasons why. People have asked me in all parts of the world and thousands of times, ?Why is it I have prayed and prayed and got no answer?? In this book you will find the reasons for this common complaint. The many ways of impressing the subconscious mind and getting the right answers make this an extraordinarily valuable book and an ever present help in time of trouble.