The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

    Dr. Wayne Label covers it all, in a style that's easy to understand and apply. This guide will help you get your accounting system up and running and your business needs satisfied. Topics covered include: -- Income Statements-- Statements of Cash Flow-- Balance Sheets-- Assets & Liabilities-- Double-Entry Bookkeeping-- Debits & Credits-- Audits & Auditors-- And everything else beginners need to know For entrepreneurs or anyone who needs to brush up on accounting fast, this book is an essential resource for the businessperson's shelf.

    Behind-the-scenes touring and recording stories are featured, as well as humorous and engaging anecdotes about Matt's relationship with Coldplay as they travel the globe and become one of the biggest bands in the world.

    Forced to return to her family in South Florida, a place where she never felt she fit in, Victoria moved into her parents' guest room and reluctantly took a job hostessing at The Bubblegum Kittikat, South Florida's "klassiest" gentlemen's club. This hilarious memoir recounts how working in a strip club helped her recover from her breakup while giving her life and herself a much needed makeover. Amateur Night at the Bubblegum Kittikat demonstrates what miracles can happen when you stop judging yourself and others and step far out of your comfort zone (in five inch Lucite heels).

    Based on a true story where the author incurs many failures in life but believes that failure comes to those who deserve something bigger. He continuously fails in many entrepreneurial ventures but his attitude towards great sayings keeps him going. Despite not having the best of qualifications, he defies the rule and the common notion that only qualified make it large. Common beliefs of the masses have been challenged at every point.The mention of the business ventures he undertakes while in college and the problems solved by his early philosophical knowledge. Despite being discouraged by the non-entrepreneurial environment, he dares to rise against the wind. He has done something worth writing and written something worth reading! "Awesome book. Very well written. I recommend this book to every teenager as it would surely transform their lives and it will help them to create opportunities for themselves. We need young entrepreneurs in India."- Verified Purchase on Amazon.in"Amazing book.. i have no words in praise of this book..everyone should read this.. must read for everyone..i assure you, this will change your life.." Verified Purchase on Amazon.inAbout The AuthorK Sraff is an entrepreneur. He has undertaken various profit, non-profit ventures, most of which have been mentioned in the book. He has highlighted on a philosophy that "When you help others, the universe conspires to help you...!" which also sets the core theme of the book. How an iPhone Made Me the Youngest Billionaairee has sold thousands of copies in India and abroad. Widely appreciated with over 200+ ratings in Goodreads, 100+ reviews on Amazon. The book speaks not just about dreams, change, but urges the readers to implement what they conceive!

    There couldn't be a better person to put together this tome than Hot Water Music's Chuck Ragan and here he's collected tales from members of the Gaslight Anthem, Rise Against, At The Drive-In and more, all of whom share their own unique perspective on travel. The road isn't always glamorous but for some of us it's in our blood. These are those stories.

    These are stories about how some New Zealanders go missing - the wrong person in the wrong place at the wrong time.

    This text discusses and explains the traditional, functional approach to management, through planning, organising, leading and controlling.

    The secret is in the system. Wellpreneurs who find clients online have a system in place that failing wellpreneurs don’t. This system brings more of the right people to your website, and turns them into paying clients. It’s this proven, step-by-step system you’ll learn in this book. Wellpreneur is a guide to nailing your niche and finding more clients online, written just for wellness entrepreneurs. If you’re a health coach, yoga teacher, personal trainer, nutritionist or other wellness professional, you’ll: - Get total clarity on your target market, so you know exactly who you’re serving (and why). - Learn the proven five-step Organic Growth System to attract ideal prospects to your website and turn them into paying clients. - Peek inside the businesses of successful wellpreneurs, to learn how they grew profitable wellness businesses online. - Streamline your online marketing, so you can spend less time marketing, and more time doing work you love! About the Author Amanda Cook is a digital marketer, award winning health coach, and host of The Wellpreneur Podcast, one of the top business podcasts on iTunes, reaching over 10,000 wellness entrepreneurs each month. She has interviewed more than 100 successful wellness entrepreneurs about how they built healthy businesses online, and has spoken at events on five continents. Her work has appeared in The Huffington Post UK, The Sunday Telegraph, Natural Health Magazine, MindBodyGreen, TinyBuddha and Copyblogger. Amanda teaches wellness entrepreneurs around the world to grow their business through digital marketing in her Wellpreneur Marketing Bootcamp, and lives in London and Hong Kong.

    At first I tried to deny my condition (trying to treat a tumor with hot baths and ice packs). Eventually, I decided I would learn as much about my illness as possible while trying to keep my emotions on hold.What followed was an experience that finally forced me to deal with issues about my body that I had tried to ignore for decades. Along the way I dealt with a physician who gave me ridiculous advice and acquaintances who asked unbelievable questions. But I was also fortunate to be surrounded by people who supported me and doctors who helped me through the process.

    For many, home values are still too low and unemployment is still too high. Others have prospered despite the ups and downs. In Clark Howard's Living Large for the Long Haul, the renowned broadcaster examines our new paradigm through the eyes of those whose financial portfolios have beaten the odds, and those whose economic situation has gone off course. Through these fascinating personal accounts, listeners will uncover amazing opportunities and smart decisions, finding advantages in bleak times for lasting payoffs in the long run.

    Featuring programs and resources available throughout the U.S. and Canada"An authoritative and comprehensive overview of the benefits of energy-efficient homes." ---Kirkus ReviewsLive in a Home that Pays You Back lights the way for enjoying a home that is healthier, more comfortable, saves money, and reduces your carbon footprint. Whether you are planning to build, buy, or retrofit a home, award-winning author Anna DeSimone takes you on a virtual tour through the home of the future. A practical reference guide that can be used for years to come, this illuminating book uncovers every part and parcel of the sustainable home, with precise explanations and infographics, plus hundreds of resources for further exploration. You'll have fun exploring the world of renewable energy, such as solar photovoltaics, wind power, geothermal energy, hydro-electric power, and biomass fuels. You'll learn how "positive energy" puts money in your pocket through incentives such as net metering, net billing or renewable energy certificates--a tradeable commodity with cash value.This eye-opening book takes a look at the health benefits of living in an energy-efficient home, and includes guidance about water safety, biological pollutants and environmental toxins. Everything you need to know about energy scores, building certifications, and the home building options for net zero, net zero ready, passive homes, pre-fab, modular, log and timber, and more. Mortgage financing chapter covers down payment assistance, national energy-efficient loan programs, borrower qualification incentives, and how to roll in the cost of an energy retrofit into your mortgage.The path to zero can be taken in small steps. This book prepares you and your household to make informed decisions for implementing energy-efficient technologies according to your needs and budget. And you'll enjoy many kinds of payback, every step of the way.Book includes a directory of rebates and incentives by Canadian province and U.S. state. Available in paperback and e-book.

    Spurred by her personal experience and extensive exploration of brain-based learning, author Marilee Sprenger explains how brain science--what we know about how the brain works--can be applied to social-emotional learning. Specifically, she addresses how to- Build strong, caring relationships with students to give them a sense of belonging. - Teach and model empathy, so students feel understood and can better understand others. - Awaken students' self-awareness, including the ability to name their own emotions, have accurate self-perceptions, and display self-confidence and self-efficacy. - Help students manage their behavior through impulse control, stress management, and other positive skills. - Improve students' social awareness and interaction with others. - Teach students how to handle relationships, including with people whose backgrounds differ from their own. - Guide students in making responsible decisions.Offering clear, easy-to-understand explanations of brain activity and dozens of specific strategies for all grade levels, Social-Emotional Learning and the Brain is an essential guide to creating supportive classroom environments and improving outcomes for all our students.

    Three modern day Tom Sawyers, with no caving expertise but an abundance of bravado, made Hannibal ground zero for a terrifying calamity that would leave its traumatic mark for half a century. Joel Hoag, his brother Billy, and their friend Craig Dowell vanished after exploring a vast and complex maze cave system that had been exposed by highway construction. Fifty years later, their fate remains the ultimate unsolved mystery.

    First implemented by financial advisors at Merrill Lynch--under the leadership of author Rob Knapp--it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.