Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

     Make Your Dream Body A Reality From the world’s leading online fitness site Bodybuilding.com comes a revolutionary 12-week diet and exercise program—supported by two million members and thousands of real-life success stories. The Bodybuilding.com Guide to Your Best Body presents a plan that promotes health from the inside out, starting first with the mental blocks that are holding you back, progressing to the muscles on your body, and finally to the food on your plate. Rather than subtracting things from your life (cutting calories, losing weight, banishing your belly), here’s how to add more of the RIGHT things: more muscle, more support, and more success. On this plan, you will: • GET AND STAY MOTIVATED. Identify your “Transformation Trigger” and create a system of radical accountability in your life—whether your goal is to lose 30 pounds of fat or gain 30 pounds of muscle. • EXERCISE FOR OPTIMUM RESULTS with a fully illustrated, 3-stage exercise routine. By changing your routine often, you will “shock” your body into doing more than you ever thought you could. • EAT CLEAN TO GET LEAN with simple, inexpensive, and delicious recipes. Supercharge your metabolism and keep hunger under control. With this book, you’ll learn the optimal balance of weight training, cardiovascular exercise, and nutrition that have helped people achieve dramatic, lasting results. Join the “Transformation Nation” and create your own story that will inspire others—with The Bodybuilding.com Guide to Your Best Body.

    

    Sometimes the best answers are the simple ones. Written in an easy-to-understand format, 101 Mistakes All Golfers Make will serve as your guide to golf for years to come. Players of all levels will learn how to improve their mental game, course strategy, practice methods, technique, and much more. By seeing the most common mistakes made by all golfers, you will get something that is often lacking in the golf world, which is coaching. Many times golfers just need to be pointed in the right direction in order to enjoy the game more, and fulfill their potential. Whether or not you are a complete beginner, or a more experienced golfer, this book will give you tons of ideas on how to approach the game in a new way! "The information that Jon shares here is passionately researched and will no doubt prove to be a valuable resource as you plot your course towards a better golf game.” Andrew Rice "101 Mistakes is an awesome and easily digestible read. Pick it up, put it down, repeat, and get better at golf with this book that's chock-full of great little tips." Adam Young - Golf Coach, Author of The Practice Manual "As a PGA Golf Instructor and developer of golf training products, I know first hand the complication that golf can create in our minds. Jon provides brief solutions to these problems, which lead to realistic goals accomplished through practical steps." Jim Hackenberg, PGA - Owner & Developer of Orange Whip Products

     He spies something hiding in the tall grass. His temper sizzles at the sight of a horse, dead from exertion, and is ready to string up the cowboy that has done this. What Jesse finds is no cowboy at all, but a woman who has been shot and an infant, both, he fears will not make it to his home alive. Jesse didn’t ask for this, but he knew he couldn’t turn his back on them. What he didn’t know was somebody wanted that woman dead and didn’t care who else had to die to get that job done.

    Each short section in this tome features a simple, and easy-to-implement, physician- approved practice that that will improve your fitness and general health in an instant, and, when continued, will elevate your well-being permanently. In this helpful and healthful book, the reader will find sections on: • Improving muscular fitness • Maintaining skeletal strength • Increasing mental acuity • Monitoring intestinal regularity • And keeping up your cardiovascular fitness! Simple to comprehend, easy to use, and virtually effortless to implement in every-day life, 100 Things You Can Do to Stay Fit and Healthy is a must-have on the shelf in every home.

    Although not everyone gets the opportunity to open their Third Eye because the awareness of its power remains unknown to most people, learning to take the right steps towards honing the powers of your Third Eye can open the door to a new world of spiritual possibilities. In this comprehensive guide you will be able to discover: The fundamental truths of the Third Eye chakra Key characteristics of the Third Eye chakra The advantages of an awakened Third Eye How to know if your Third Eye is blocked Methods for chakra healing Steps to heal your Third Eye chakra Tools and resources for healing the Third Eye And much, more! With practice, dedication, and a desire to improve your spiritual wellness, it is possible to reap the benefits of an active Third Eye. So, if you're wondering what lies beyond your cognition, if you want to improve your intuition and tap into reason greater than logic, and if you want to see the world through new perspectives, then come along as I guide you on this journey through the wonderful, peculiar, and dazzling world beyond the gateway of consciousness. Buy this book NOW and change your life with the power of your Third Eye.

    DESTINY CAN BE CHANGED.Jutland, Denmark: a billionaire industrialist seizes control of a top-secret project that the European Defence Agency calls Destiny, manipulating it for his own ends.Edinburgh, Scotland: physicist Neil Aldridge’s life is saved by an elite EU special forces team, codenamed KESTREL, drawing him into a race against time to prevent a disaster that will claim millions of lives.As the chase leads to London, Amsterdam and beyond, Aldridge and his allies must battle a ruthless adversary: a trained killer with an unnatural ability, who seeks to hasten the cataclysm.With time running out, Aldridge discovers that he and his enemy share an astonishing secret, which may be the key to salvation — or cause death on an unprecedented scale…

    Its essence is sharing. Therefore, Bill W. and Dr. Bob are always referred to within the Fellowship as the co-founders. So far, among the majority of A.A. members, the Ohio surgeon has been less well known than his partner. He died in 1950, when A.A. was only 15 years old. But his influence on the whole A.A. program is permanent and profound. This book gives a portrait of Dr. Bob as full-sale and balanced as possible—for the most part, in the words of those who knew him personally. The young man who grew up in Vermont became a hard-drinking college boy, then a medical student fighting the onset of his own alcoholism, a respected physician, a loving but increasingly unreliable family man, and at last a desperately ill drunk. He was without hope until he met a stockbroker from New York—Bill W., who urgently needed a fellow alcoholic to help him maintain his own sobriety. His story then becomes inextricably entwined with that of Alcoholics Anonymous: from a fledgling Fellowship to a powerful spiritual movement with a worldwide reach. Dr. Bob’s story remains instructional and inspiring to those who read it today.

    Four delightfully diabolical tales have been summoned from beyond the grave, and are certain to make your skin crawl. This collection includes: Boylan House - A small New England town is horrified when it discovers an old house has developed an appetite for the blood of children. Blood Contract - The residents of the town of Thorne suffer a terrible price, when they break a supernatural contract with their ancient protectors. Hungry Ghosts - A troubled psychiatric patient discovers that a secluded cemetery holds the key to stopping a murderous legion of the dead. Sherman’s Collection - The sudden death of a wealthy and mysterious occultist leaves a library of haunted books in the care of his surprised heir. Haunted houses, vengeful spirits, ancient curses—everything you crave in a classic ghost story lurks within this ghastly collection. And as you devour one terrifying story after another, pay no attention to the chill in the air. It just may be the icy presence of the dead, standing over your shoulder…

    And then he runs into an old acquaintance when he's on the job and things get a lot worse. Ellen Shaw is trouble with a capital T but why is she talking to Danny Street, one of the most notorious gangsters in the East End? Suddenly, Harry feels as though he's about to get involved in a different kind of trap altogether . . . Full of strong characters and authentic East End gangland action, The Honeytrap is an enthralling read from the author of No Mercy and Streetwise.

    military conducted on President’s Kennedy’s body on the night of November 22, 1963. Hornberger’s new book, The Kennedy Autopsy 2, expands on his earlier work. In this new book, you will learn: The important role that Lyndon Johnson played in the U.S. military’s fraudulent autopsy on the president’s body. The significance of various meetings at the National Archives prior to the 1968 presidential race, where autopsy pathologists signed false affidavits relating to the inventory of autopsy photographs. An alternative explanation as to why Johnson suddenly decided to drop out of the 1968 presidential race. How and why Lee Harvey Oswald escaped the U.S. government’s Cold War anticommunist crusade. And much more.

    Your child will look forward to going to bed with these entertaining stories. Each story is about includes a moral lesson and includes cute and colorful illustrations for early and beginning readers. These stories are great for early & beginning readers, reading aloud at home, and bedtime stories. 2,500+ words Cute bedtime stories for kids Perfect for early and beginner readers Includes 'just for fun' activities for your child to do Bright and colorful images for early and younger readers These stories are great for quick bedtime stories and cute tales to be read aloud with friends and family! Fun for the entire family! Kids and children can practice their reading skills or have a parent read the stories aloud to them. These special bedtime stories are great for sleepy-heads that can't fall asleep!Story & Activity List: David’s Pillow Problem Just for Fun Activity Jackie Frost’s Adventure Sammy the Sandman and a Good Night’s Rest Isabelle’s First Camp-Out Where Is Pancake? Just for Fun Activity Best-Selling Children's Book Author, Arnie Lightning Arnie Lightning is a best-selling children's book author with a straightforward goal. He wants his work to create a positive impact in the lives of others through children's books. Learning morals, lessons, and good character can start at a young age. Arnie's books reflect this. By providing a comfortable and entertaining environment, learning can be a fun activity! Scroll up and click 'buy' to spend some quality time with your child! SWEET DREAMS!100% Money Back Guaranteetags: kids books, books for kids, books for children, bedtime stories, bedtime stories for kids, bedtime stories for children, kids books, childrens bedtime books, ages 4-8, ages 6-8, preteen, early reader, beginner reader, beginning readers, cute stories, preschool, kindergarten, elementary, young adult, childrens books, kids books, books for kids, books for children, kids books, childrens books, kindle unlimited, kindle unlimited books for kids, free childrens books, kindle unlimited books for children, activities for kids, illustrated picture books, bedtime tales, cute books, kids books, children books, bedtime stories for kids, bedtime storybook collection, bedtime storybook, kids stories, bedtime stories for children, bedtime reading

    Keeping in mind the age of the young readers, larger fonts have been used which only makes reading easier and enjoyable.

    But her blissful state has more to do with meeting the love of her life, Lance Knightly. Now her greatest wish is for her stepsister, Merrion, her stepbrother, Ralph, and Lance’s younger sister, Gwen to find similar joy. And what better way is there to hurry love along than dancing beneath a starlit sky? Harri’s convinced that with some careful planning she can get her wish. But Love it seems, may already have plans of its own…