Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Complemented with more than 40 full-colour personal illustrations of the Captain, Life in the Skies will be a valuable and useful guide for air travellers and budding-pilots alike!Captain Lim Khoy Hing is an ex-airline pilot who is passionate about flying, having worked all his life high above the clouds since leaving college. Prior to his retirement from flag-carrier Malaysia Airlines, he was fortunate enough to fly the latest fly-by-wire planes such as the Boeing 777 and Airbus A320, A330 and A340. He has logged a total of 25,500 flying hours, or about 20 trips to the moon and back. Capt. Lim started his flying career in the Royal Malaysian Air Force, having been trained by the Royal Air Force in the United Kingdom in 1967. He served for about 12 years in the service before joining Malaysia Airlines and finished his career with the carrier AirAsia before retiring in 2011.

    By answering the crucial coaching questions and developing genuine leadership and integrity, you can instill these attributes in those around you. When you put these proven steps and strategies to use, people will follow you willingly – because you’ve shown yourself to be an excellent coach! All business books and coaching books will tell you that the coaching habit is a difficult challenge, and how to coach is no easy task, but when you put these coaching skills to the test, you’ll be coaching teams to winning performances in no time! When you purchase The 7 Laws of Coaching, you’ll get a FREE bonus e-book: Developing Powerful Visions: Learn the Art of Empowering People Around You and Live With Purpose In The 7 Laws of Coaching, Brian Cagneey explains: The 1st Law of Coaching: Developing the Right Mindset The 2nd Law of Coaching: Being Strong Without Being Mean The 3rd Law of Coaching: The Secret to Finding Solutions The 4th Law of Coaching: A Special Ingredient for Motivating People The 5th Law of Coaching: The Forgotten Law of Getting Results The 6th Law of Coaching: The Only Way Someone Can Improve The 7th Law of Coaching: Keeping Everyone on Track Don’t wait another minute – Purchase The 7 Laws of Coaching: Powerful Coaching Skills that will Predict Your Team’s Success! today! Just Scroll Up and Hit the “Buy With One Click” Button – It’s Fast and Easy! This book has a 100% Money Back Guarantee. If these principles don’t work for you, send it back. No questions asked! DON'T WAIT! LEARN THE SECRETS OF COACHING WITH THESE 7 LAWS! PURCHASE your copy NOW Tags: coaching, coaching business, coaching questions, questions for coaches, coaching books, coaching sports, books on coaching, habits of coaching, habits of a coach, the coaching habit, coaching skills, coaching skill, how to be a good coach, how to coach, coaching teams, coaching business teams, life coaching

    Eberhart (Senior Editor of "American Libraries" magazine for the American Library Association) provides a complete understanding of library functions, orders, procedures, and perspectives focused on people, materials, guidelines, technology, operations, funding, staff development, issues, diversity, the internet, and librarians.

    The whole process seems overwhelming. This conversational and action oriented book is for people who want to write a book (or are thinking about it), but for their whole life, have never been good at writing. Writing has always been difficult for you, and you think you could never enjoy it, much less write an entire book. Every time you start to write anything it’s like all of your ideas disappear. You know the drill. You get ready to do some writing. You’re pumped and think this will be the day all of your great ideas flood the page. Then ... You find yourself staring at a blank screen. You have no idea what you want to write about. After some time, you want to bang your head against the keyboard. You want to write a book. In fact, you know you have a book inside you but, you keep telling yourself: “I’m not a writer. I can’t write a book. I don’t have enough time anyway.” There are TONS of myths, misconceptions, and flat-out lies out there about how difficult it is to write your first book. How to Not SUCK at Writing Your First Book busts those myths and challenges everything you’ve been told about writing. This book is filled with proven solutions, options, and problem-solving methods that every first-time author needs to know—no matter what writing challenges you face. How to Not SUCK at Writing Your First Bookgives you the foundation for your first book through: 4 tried and true writing methods that make the writing process simple, easy & fast A writing method that involves 0 actual writing (your book can be done in as little as 7 hours) Simple strategies for preventing & defeating writer’s block Uncovering the #1 way to actually finish and publish your book (hint: is has nothing to do with writing) Shows you how simple and fast writing a book can actually be (by holding your hand every step of the way). Follow the advice given in this book and by the end, after putting what I have to say into action, you will have easily written a high-quality book. Best of all, the rest of your life doesn’t have to be put on hold to do it either! This book shows you how you can continue to spend most of your time doing what you love instead of struggling through something you hate. Before your buy the book, I have one question for you: What’s stopping you from turning your daily conversations and knowledge into a high-quality book faster than you ever thought possible? Scroll to the top and click the “buy now” button and you will write your first book-- and not suck at it.

    Their children are settled; Ella is married and planning a family and Nick is starting his senior year at college. After thirty years of sacrifices and struggles for their family, it is finally time to do all the things they've dreamed to do as a couple.Always unpredictable, life has other plans for the Bennets when Olivia gets shocking news that threatens all that she and Chris have built together.* * *Alternating between the past and present, THE FABRIC OF US beautifully unfolds the layers of a devoted marriage, exposing an interwoven thread of secrets and consequences that threaten to unravel a relationship once believed to be built on love, trust and faith.

    He had torn the Treaty of Versailles to shreds. He had rearmed Germany to the teeth— or as close to the teeth as he was able. He had stolen Austria before the eyes of a horrified and apparently impotent world. All these events were shocking to nations which had defeated Germany on the battlefield only 20 years before, but nothing so terrified the world as the ruthless, methodical, Nazi-directed events which during late summer and early autumn threatened a world war over Czechoslovakia. When without loss of blood he reduced Czechoslovakia to a German puppet state, forced a drastic revision of Europe's defensive alliances, and won a free hand for himself in Eastern Europe by getting a "hands-off" promise from powerful Britain (and later France), Adolf Hitler without doubt became 1938's Man of the Year. This story is part of the TIME Person of the Year Collection from Time Inc. This is a reproduction of a story that appeared in the January 2, 1939 issue of TIME magazine. Time Inc. is one of the world’s most influential media companies – home to 90 iconic brands like People, Sports Illustrated, Time, InStyle, Real Simple, Food & Wine, and Fortune. The Spotlight Stories in this collection aim to provide you with a quick read on a single subject, highlighting our readers’ most popular stories and featuring great reporting from our Time Inc. journalists.

     ""It’s an astonishing performance. Wise goes through every piece of evidence, every report, every word and comes to the conclusion that investigators were deliberately and brilliantly misled by whoever took over the plane to look in the wrong place. Read this stunning piece of investigative journalism and see if he convinces you." -- John Podhoretz, Commentary magazine. Five years after a state-of-the-art Boeing 777 vanished into the night over the South China Sea, renowned science and aviation author Jeff Wise offers a compelling and detailed account of what happened that night and in the months and years that followed. In his follow-up to "The Plane That Wasn't There," named the Best Kindle Single of 2015, Wise walks readers through the many developments that have taken place in the meantime and explains why despite spending hundreds of millions of dollars and searching an area of seabed the size of Great Britain, authorities were unable to locate the plane's wreckage. Officials and independent experts were stunned by their failure, but Wise predicted it four years ago. Here he distills the fruits of exhaustive research and arrives at a conclusion that upends our understanding of what humans are capable of, both technologically and morally. Jeff Wise is a science journalist specializing in aviation and psychology. A licensed pilot of gliders and light airplanes, he has also written for New York, the New York Times, Time, Businessweek, Esquire, Popular Mechanics, and many others. He is also the author of Extreme Fear: The Science of Your Mind in Danger. A native of Massachusetts, he lives outside New York City with his wife and two sons.

    I've then compiled the best questions, expanded my answers, and provided much original material to create this book, "FAQ ME".

    This book has been designed for people who don't know how to pray yet or those who aren't sure whether they learned correctly or not. In this book you will learn the prayers by reading clear and simple descriptions of what to do along with pictures to make sure you understood correctly. One of the unique features of this book is that it doesn't limit itself to teaching the rituals behind the prayer only. Rather, there is an entire chapter dedicated to learning the meanings behind each statement and action in the prayer.

    I hope it helps you too!

    When Syma – a young doctor, an independent woman with a mind of her own, decides to leave home and embark on an adventure in a strange land, she cannot imagine the powerful emotional whirlpool she’ll find herself in.Daily life in Palestine is far from comfortable, replete with obstacles. The conflict between the lure of civilized, bourgeois life in Europe and the option of living the Zionist dream while embarking on a love affair is agonizing.She chooses to leave everything behind, and sails back home, to Poland.When WWII breaks out and the situation of Europe’s Jews goes from bad to worse, Syma’s choice turns out to be unfortunate.November, 1942. In the midst of a harsh winter in Poland, Syma stands waiting at the railway station, on the same platform she was so familiar with in her previous life, a bygone reality.As the train approaches the station, Syma grasps that this voyage will be different. Where is she headed now?

    

    government—an usher in the White House. For more than 200 years, a small office has operated on the State Floor of the White House Executive Residence. Known as the Usher's Office, whose mission is to accommodate the personal needs of the first family, and to make the White House feel like a home. The Usher's Office is the managing office of the Executive Residence and its staff of 90-plus. The staff consists of butlers, carpenters, grounds personnel, electricians, painters, plumbers, florists, maids, housemen, cooks, chefs, storekeepers, curators, calligraphers, doormen, and administrative support. Ushers work closely with the first family, senior staff, Social Office, Press Office, Secret Service Agency, and military leaders to carry out White House functions: luncheons, dinners, teas, receptions, meetings, conferences, and more. Chris Emery was only the 18th White House Usher since 1891, and had the honor and privilege to serve presidential families for three years during the Reagan administration, four years for President H. W. Bush, and 14 months under President Clinton. His vignettes recreate intimate White House happenings from an insider’s viewpoint. Chris Emery was the only White House Usher to be terminated in the 20th century. Turn the pages to find out which first lady fired him... “With his book, White House Usher: Stories from the Inside, former usher Chris Emery gives his readers a peek inside what happens upstairs at the White House. Chris’ anecdotes tell a rich story of how America’s house really is the First Families’ home. I loved my trip down memory lane.” - Former First Lady Barbara Bush (October 2017)

    However, the Crown Prosecution Service refused to charge him, citing a lack of evidence.High-profile searches were conducted, yet Suzy’s body was never found; the trail that might lead investigators to her, long since lost.Haunted by another missing person case, investigator and former Scotland Yard detective, David Videcette, has spent five years painstakingly reinvestigating Suzy’s cold case disappearance.Through a series of incredible new witness interviews and fresh groundbreaking analysis, he uncovers piece by piece what happened to Suzy and why the case was never solved.People don't just disappear...