There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    

    The book has the hallmark features for which Lippincott's Illustrated Reviews volumes are so popular: an outline format, over 600 full-color illustrations, end-of-chapter summaries, review questions, plus an entire section of clinical case studies with full-color illustrations. This edition's medical/clinical focus has been sharpened to provide a high-yield review. Five additional case studies have been included, bringing the total to nineteen. Review questions have been reformatted to comply with USMLE Step 1 style, with clinical vignettes.

    It can be slipped into a drink, smeared onto the tip of an arrow or the handle of a door, even filtered through the air we breathe. But how exactly do these poisons work to break our bodies down, and what can we learn from the damage they inflict?In a blend of popular science, medical history, and true crime, Dr. Neil Bradbury explores the morbidly captivating method of murder from a cellular level. Alongside real-life accounts of murderers and their crimes—some notorious, some forgotten, some still unsolved—are the stories of the poisons involved: eleven molecules of death that work their way through the human body and, paradoxically, illuminate the way in which our bodies function.Drawn from historical records and current news headlines, A Taste for Poison weaves together the tales of spurned lovers, shady scientists, medical professionals and political assassins to show how the precise systems of the body can be impaired to lethal effect through the use of poison. From the deadly origins of the gin & tonic cocktail to the arsenic-laced wallpaper in Napoleon’s bedroom.

    Whether you’re interested in the science of thinking and beliefs, how your own mind works, how others control your thoughts, why things just don’t work out in your life, how you can create the life you’ve always wanted, or on a grander scale, how you can help make the world a better place, Choices and Illusions provides insights for all. Simply reading this book will open your eyes to new worlds of possibilities. Once exposed to the illusions most live under and by, you will change, and putting into practice any of these very simple teachings will open the door for you to achieve your highest potential.Choices and Illusions tells the story of one man’s journey into the workings of the human mind and our reason for being. The adventure is every bit as exciting as the best of scientific discoveries. Eldon Taylor’s approach is scientific and pragmatic, and his conclusions are inspirational and soul enhancing. Along the journey you’ll hear fantastic stories of divine intervention, learn why you think and do what you do not wish to do, and understand the very clear message that it’s never too late to be happy and succeed, regardless of your past actions.

     Former practicing psychiatrist Mark Rubinstein opens the door and takes the reader deep into the world of mental illness. From the chaos of a psychiatric emergency room to the bowels of a maximum security prison, the stories range from bizarre to poignant and the people from noble to callously uncaring. Bedlam's Door depicts the challenges mental illness poses for patients, their families, health-care professionals, and society. More importantly, it demystifies the subject while offering real hope.

     Unlike other hormone books on the market, Female Brain Gone Insane is less focused on physiological changes such as bone loss and weight gain and instead tackles the legitimate panic and distress women feel as they experience symptoms associated with emotional and intellectual turmoil, including mood swings, loss of concentration and/or memory, and mental acuteness, to name a few. Women who have asked 'Why do I feel like I am losing it? 'How can I cope with the emotional changes I am experiencing?' and 'Will I ever feel like myself again?' will find real and compassionate help in this emergency guidebook. What's even more unique, is the author's contention that changes in the brain that affect a woman's mood, memory, concentration, and acuteness may not always be a hormone imbalance caused by menopause or other female-specific issues, as doctors often misdiagnose, but imbalances induced by the stress and anxiety levels associated with our fast-paced lifestyles that affect us at a deeper level. Bottom line, the key to a woman's well being is balanced brain chemistry, and Female Brain Gone Insane offers customizable solutions for every woman. Without lumping all women into one category, Female Brain Gone Insane helps each woman identify the symptoms of her particular emotional and psychological problems---be they depression, panic attacks, memory loss, or even acting out of character, and then offers support, information, and treatment so that she can rebalance herself.  The core of the plan is to use bio-identical hormones (using the right hormone at the right time) and supplements carefully chosen to manipulate brain chemistry so that the body is happy again! Women will be liberated from their emotional turmoil with step-by-step, tailor-made rescue prescriptions based on the author's thriving practice of more than 3,000 satisfied patients. No more misdiagnoses or 'Band-aid' treatments such as antidepressants, birth-control pills, or even unnecessary surgeriesUnique philosophy, accompanied with a combination of bio-identical hormones, nutritional supplements, good food, including targeted amino acid therapy, and lifestyle changes allows women to truly manipulate and support their brain chemistry  Readers learn the basic science behind the intricate dance between their hormones and brain chemistry and are then encouraged to respect and identify their own emotional and physical symptomsIdentifies the underlying causes of emotional symptoms and addresses women's unique bio-chemical composition with a new and unconventional approach to integrating bio-identical hormones, targeted amino acid therapy, and other nutritional supplements.

    New features of the third edition include: * 100 new student exercises, worked examples and problem exercises * An expanded chapter on nuclear magnetic resonance * Details of the latest developments in Fourier transform instrumentation.

    The text covers the neuroanatomy that medical and other healthcare students need, with expanded coverage of neurophysiology and inclusion of clinical content providing real-life application of neuroanatomy and neurophysiologic concepts to clinical neurologic disorders. Its readability and enhanced full-color illustrations make it a favorite among both students and faculty.Provides a single-author approach for a more consistent, readable text.Contains summary statement headings to help you find what you're looking for within the text.Provides an outline introducing each chapter to help students organize and stay focused as they learn.Includes appealing four-color, computerized three-dimensional images of the brain and brain structures fully integrated with the text.Complements an Electronic Image Bank that is also available separately.Includes more coverage of neurobiology and neurophysiology.Gives more clinical content, including many images depicting neurologic disorders.Features an expanded section on higher cortical function.Features an expanded section on learning and memory.Contains a new chapter on the development, maintenance, and repair of neural connections-an explosive area of research in neuroscience.Supplies a glossary of key terms.Replaces many of the older figures with new, computer-generated illustrations.

    In fact, your body is actually endowed with many self-defense measures to hold on to fat. For example, fat can use stem cells to regenerate; increase our appetite if it feels threatened; and use bacteria, genetics, and viruses to expand itself. The secret to losing twenty pounds? You have to work with your fat, not against it. Tara explains how your fat influences your appetite and willpower, how it defends itself when attacked, and why it grows back so quickly. The Secret Life of Fat brings cutting-edge research together with historical perspectives to reveal fat’s true identity: an endocrine organ that, in the right amount, is critical to our health. Fat triggers puberty, enables our reproductive and immune systems, and even affects brain size.Although we spend $60 billion annually fighting fat, our efforts are often misinformed and misdirected. Tara expertly illustrates the complex role that genetics, hormones, diet, exercise, and history play in our weight, and The Secret Life of Fat sets you on the path to beat the bulge once and for all.

    The secret? Harnessing the incredible power of sleep.Over six episodes, a world expert on sleep will act as a guru to an insomniac comedian, transforming their nocturnal habits and showing how you can do the same. In our hectic modern lives, sleep can often feel like a luxury - studies have found that 52% of Britons struggle to sleep, while around 70 million Americans suffer from a chronic sleep disorder. However, our sleep guru and their celebrity apprentice will reveal that everything we thought we knew about sleep was wrong, and teach us how to capitalize on one of the most often neglected resources for transforming our lives.Over the course of a journey to improve the star’s sleep quality, they will demystify the science behind how and why we sleep so that we can use it to make concrete improvements to our health, wellbeing, and productivity.A TBI Media production for Audible Originals.This is an Audible Original Podcast. Free for members. You can download all 6 episodes to your Library now.©2020 Audible, Ltd. (P)2020 Audible, Ltd.

     He ordered a superhuman effort to make Britain a nuclear power. Although Britain had been a junior partner in the Manhattan Project which had produced the American bombs, no British scientist had more than partial knowledge of the complex physics involved. The war over, the Americans cut off all help. At a time of daunting economic difficulty and amid the growing tension of the Cold War, the project hurriedly took shape behind a cloak of almost paranoid secrecy and in an atmosphere of constant stringency and shortage. Brian Cathcart’s book ranges over politics, diplomacy, espionage and science, but above all it tells the story of the brilliant young scientist William Penney, his team and their struggle. The men who worked behind the security fences at Aldermaston have been allowed to speak. The tales include fearsome risks, vast resourcefulness, bureaucratic obstruction, naval intransigence and a measure of black humour. The veil is also lifted on the extraordinary contribution of Klaus Fuchs, the Soviet spy. Finally the high drama of the test itself, conducted off the coast of Australia after a naval operation which came close to total fiasco, is recounted in gripping detail. Test of Greatness draws on what at the time the book was published were newly declassified documents. Cathcart also speaks uses primary sources, such as the words of the participants, illustrating and illuminating in vivid, human terms a secret but crucial chapter of post-war British history. Praise for Brian Cathcart: ‘The story of the British bomb mixes science, politics, espionage, Essex and morality. A nation is changed for ever when it decides to become a nuclear power. Brian Cathcart takes this complicated array of factors and makes them rise out of the page and walk to a very wide audience.’ – Sir Peter Hennessy, military historian Brian Cathcart was Assistant Editor of the Independent on Sunday when he wrote Test of Greatness. Since then he has taken up a position at Kingston University London and founded Hacked Off in the aftermath of the tabloid phone-hacking scandal. He has just published his eighth book, The News from Waterloo. His previous works include accounts of the murders of Jill Dando and Stephen Lawrence.

    But what will this future look like? In 2062, world-leading researcher Toby Walsh considers the impact AI will have on work, war, economics, politics, everyday life and even death. Will automation take away most jobs? Will robots become conscious and take over? Will we become immortal machines ourselves, uploading our brains to the cloud? How will politics adjust to the post-truth, post-privacy digitised world? When we have succeeded in building intelligent machines, how will life on this planet unfold?Based on a deep understanding of technology, 2062 describes the choices we need to make today to ensure that the future remains bright.‘Clarity and sanity in a world full of fog and uncertainty – a timely book about the race to remain human.’—RICHARD WATSON, author of Digital Vs. Human and futurist-in-residence at Imperial College, London‘One of the deepest questions facing humanity, pondered by a mind well and truly up to the task.’—ADAM SPENCER, broadcaster

    Illnesses such as influenza, diabetes, multiple sclerosis, and coronary heart disease have also been connected to a lack of this vitamin. Until not too long ago, not getting enough Vitamin D (the sunshine vitamin) was only associated with rickets, the childhood bone disease. Now, Soram Khalsa, M.D., sheds new light on the power of this long-forgotten vitamin. He reveals how to recognize signs of Vitamin D deficiency, which has reached epidemic proportions in North America, and then shares insights from his Beverly Hills medical practice, where he normalizes his own patients’ Vitamin D levels for their optimal health.

    Do you require fire, police or ambulance?' asked the female switchboard operator with brisk professionalism. I thought fast. 'I actually need all three,' I answered .It's not every day that a home visit turns out to be an eco-protestor with appendicitis stuck up a tree. But as Dr Rosemary shares in this book, it's all part of a day's work for a south London GP. From an octogenarian nymphomaniac to a teenager in labour with a baby she didn't know about, when Dr Rosemary opens her surgery door she doesn't know who's going to walk in...