Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Join the creator of Gilligan's Island for a three-hour tour!Just sit right back and you'll hear a tale,A tale of a fateful show,That started as just one man's dream,A long, long time ago.That man was a mightily wily guy,With smarts enough for eight.If the brass upstairs let him be,The program would be great.The program would be great.The meddlesome executivesBlew up a mighty storm,If not for the courage of the fearless man,The program would be lost.The program would be lost.The show's preserved in the leaves of thisTerrific kooky book.With anecdotes, synopses too,Rare photographs and drawings.The whole storyAnd lots, lots moreAre here Inside Gilligan's Island!Find out: Where the Howells got all those clothes!Learn: Did Gilligan and the Skipper ever get hurt when the coconuts hit them on the head?Discover: What was "Lovey's" real name?Imagine: What kind of a pet the studio almost gave Gilligan!Sing: The original lyrics to the theme song!

    It’s probably socially irresponsible even to attempt to cheer up.But if you’re determined to give it a go, you might enjoy this eclectic collection (or eclection) of David Mitchell’s attempts to make light of all that darkness. Scampi, politics, the Olympics, terrorism, exercise, rude street names, inheritance tax, salad cream, proportional representation and farts are all touched upon by Mitchell’s unremitting laser of chit-chat, as he negotiates a path between the commercialisation of Christmas and the true spirit of Halloween. Read this book and slightly change your life!

    The eccentric group who satirised trad jazz, pop and rock, reached Number five with ‘I’m The Urban Spaceman’ in 1968. A punishing schedule of tours and television followed, including work with the future Monty Python team. The following year, broke and burned out, the Bonzos split up, leaving behind a loyal cult following.Vivian launched into myriad solo projects in music, film and theatre, giving himself several nervous breakdowns in the process. His comic masterpiece, ‘Sir Henry at Rawlinson End’, was heard in radio, on an album, and then hit the big screen. Vivian wrote the musical ‘Stinkfoot’, was narrator on ‘Tubular Bells’ and provided lyrics for Steve Winwood. In person, he was just as multi-faceted, by turns the erudite artist and the truculent Teddy Boy, breathtakingly rude. A powerful figure, tall, red-haired and never less than extravagant in his fashion, Vivian Stanshall was a hell-raiser of legendary reputation – ably assisted through much of the 1970s by Who drummer Keith Moon. Vivian drove the many who loved him to the limit, struggling with terrible tranquilliser and alcohol dependency. He died at home in a house fire in 1995. The story of his turbulent life is utterly compelling.

    In between mail-outs and making cups of coffee she meets the formidable producer Thelma Holt. Within a fortnight Thelma has stolen her, cancelled her audition for RADA, sent her to evening classes to learn to type, organised a miniscule salary and renamed her. From that moment she becomes Sweetpea. Her days are spent in an eccentric office where Alan Rickman or Vanessa Redgrave might pop in at any moment. Evenings are filled with the adrenaline of an opening-night performance or the chatter of a smart restaurant where casting for the next production is discussed. Existing somewhere between glamour and penury, Sweetpea finds herself surrounded by dynamic personalities and struggling to trust her own creative instincts. Over the years her apprenticeship takes in unusual demands, misbehaving actors, divinely inspired directors and a hot-air balloon ride with British theatre's finest. GET ME THE URGENT BISCUITS is a keenly observed memoir about the vanishing world of London's West End in the 1980s and 1990s, in which a young woman is swept into the orbit of a theatrical impresario. Shrewd, poignant and irresistibly funny, above all it is a coming-of-age story about the search for independence and an ode to the beguiling nature of theatre.

    Ringed by a jail, a sewerage works, a rifle range and a housing commission estate, it was where the streets of Sydney met the beach. It was a place where the local boys surfed hard and partied harder. It was also a place where trouble easily found you. Adopted by Maroubra Beach at a young age, the four Abberton brothers, all born to different fathers and a mother in the clutches of heroin addiction, grew up at a time when the area was shadowed by drugs and gang violence. Raised largely by their grandmother, Sunny, Jai, Koby and Dakota found solace in the surf, and solidarity with their mates, the Bra Boys.The official biography of the Abberton brothers follows their story from a turbulent upbringing on the sands of Maroubra to international surf stardom, and the fateful events of 5 August 2003, when Jai shot dead Maroubra underworld figure and childhood friend Tony Hines, only to be acquitted on the grounds of self-defence. The Official Bra Boys Story: My Brothers Keeper is raw, gritty, from the heart ... and everything you won′t read about in the newspapers.

    . . Now in his eighth decade, Whitehall is a fine raconteur, gloriously unreconstructed and still deeply suspicious of modernity' Daily Mail Standing in front of a full-length mirror in my dressing room at ITV studios, waiting to go on to the set of Backchat, I had a brief conversation with my reflection.'Michael, what the f*** do you think you're doing?'Theatrical agent Michael Whitehall spent a career pushing others into the spotlight. He had been involved behind the scenes with the careers of many prominent actors, including Colin Firth, Richard Griffiths, Daniel Day-Lewis, Tom Courtenay, Ian Ogilvy, Judi Dench, Edward Fox, Michael Fassbender, Angela Thorne and Nigel Havers.But then, much to his surprise, his son Jack becomes a successful comedian and actor and decides that his new comedy partner should be his father. Whitehall Snr. finds himself reluctantly appearing on stage and then television, cast as the archetypal grumpy old man and thrust, in his early seventies, into a whole new career in front of the camera. Minor fame comes at a sedate pace: one of the highlights being a record £300,000 win for charity with Jack on Channel 4's The Million Pound Drop.In this enchanting memoir Whitehall looks back on his life, from growing up in suburban London in the 1940s and '50s with his saintly father and social climbing-mother, who coined the phrase 'à la carte' to describe people who were posher than she was and whose company she craved, to falling into a career as a successful theatrical agent and producer. As he says, 'Actors can be egotistical, greedy and vain, but they're not half as bad as agents and producers.'Charming, gossipy and above all very funny, Backing Into The Spotlight is no ordinary show business memoir.

    There is no mention of my time as a lumberjack, and my career as a double-agent remains a closed book. Anyway, this is the much more exciting story of how I, Ronald Balfour Corbett, the son of a baker in Edinburgh, became convinced that I had to become an actor. It is the story of how I pursued that goal and eventually achieved it, along the way finding fame as one of the Two Ronnies, and encountering an extraordinary cast of characters." - Ronnie Corbett

    UK webcomic star Sarah Graley and her partner Stef chronicle all of their American adventures in Los Angeles, San Diego, and New York City in the latest installment in the Our Super Adventure series!Traveling with your partner brings out the best (and maybe sometimes the worst) in your relationship! Whether it's using them as an airplane pillow, melting together in the sun at Disneyland, or bonding over beers cooled in the hotel sink, some of the best adventures are made while abroad! In this Our Super Adventure Travelogue book, Sarah and Stef leave England to find the sweaty magic of L.A, the secret celebrities of San Diego Comic-Con, and the soaring heights of NYC! Plus, bonus photos from their trip!

    Now I have your attention it would be rude if I didn't tell you a little about my literary feast. So, here is the thing: is it just me or does anyone else find that adulthood offers no refuge from the unexpected horrors, peculiar lack of physical coordination and sometimes unexplained nudity, that accompanied childhood and adolescence? Does everybody struggle with the hazards that accompany, say, sitting elegantly on a bar stool; using chopsticks; pretending to understand the bank crisis; pedicures - surely it's plain wrong for a stranger to fondle your feet? Or is it just me? I am proud to say I have a wealth of awkward experiences - from school days to life as an office temp - and here I offer my 18-year-old self (and I hope you too dear reader) some much needed caution and guidance on how to navigate life's rocky path. Because frankly where is the manual? The much needed manual to life. Well, fret not, for this is my attempt at one and let's call it, because it's fun, a Miran-ual. I thank you.

    Nick."Dr. Nichopoulos spent a decade with Elvis on the road and at Graceland, trying to maintain the precarious health of one of the world’s greatest entertainers. But on August 16, 1977, he found himself in the ambulance with Elvis on that fateful last trip to the ER. He signed the death certificate.From that day forward, Dr. Nick became the focus of a media witch hunt that threatened his life and all but destroyed his professional reputation. Now, for the first time, Dr. Nick reveals the true story behind Elvis’s drug use and final days—not the version formed by years of tabloid journalism and gross speculation. Put aside what you’ve learned about Elvis’s final days and get ready to understand for the first time the inner workings of “the king of rock n’ roll.”

    The book also includes some of her best fiction pieces.

    

    Kennedy has been more carefully scrutinized. Michael O’Brien, who knows as much about Kennedy as any historian now writing, here takes a comprehensive look at the feature of Camelot that remained largely under the radar during the White House years: Kennedy’s womanizing. Indeed, O’Brien writes, Kennedy’s approach to women and sex was near pathological, beyond the farthest reaches of the media’s imagination at the time. The record makes for an astonishing piece of presidential history.---Michael O’Brien was born in Green Bay, Wisconsin, and studied at the University of Notre Dame and the University of Wisconsin at Madison, where he received a Ph.D. in history. He is the author of the widely praised John F. Kennedy: A Biography, a full-scale study based on eleven years’ research into letters, diaries, financial papers, medical records, manuscripts, and oral histories; and a concise analytical life of the president, Rethinking Kennedy. He is now emeritus professor of history at the University of Wisconsin, Fox Valley, and lives in Door County, Wisconsin.

    Thirty years later, this six-time platinum album is considered to be the high-water mark of Metallica’s incredible career, with songs like “Battery,” “Welcome Home (Sanitarium),” and the title track, “Master of Puppets,” still a staple of their sell-out live shows. Sadly, this hugely successful period for Metallica was marred by a tragedy that shook the band to its foundation: the death of bassist Cliff Burton in a tour bus accident on September 27, 1986.  For the first time, Metallica: Back to the Front tells the fully authorized story of the creation of the Master of Puppets album and the subsequent tour. Featuring new and exclusive interviews with band members James Hetfield, Lars Ulrich, and Kirk Hammett, this is the definitive account of the most venerated period of Metallica’s history, from the incredible highs of touring in support of Ozzy Osbourne to the lows of losing a key member of the band and crucial part of the Metallica sound. Metallica: Back to the Front will also feature interviews with other important figures in the band’s history, including managers Cliff Burnstein and Peter Mensch, Faith No More guitarist Jim Martin, Anthrax band members Scott Ian and Charlie Benante, and many, many more. Filled with hundreds of never-before-seen images from the band’s personal archives, this deluxe volume will combine an in-depth narrative with stunning visuals, taking fans further into this defining period of the band’s career than ever before. Released to coincide with the thirtieth anniversary of the Master of Puppets album and tour, Metallica: Back to the Front is created with the full cooperation and support of the band. The result is a treasure trove of stories, anecdotes, and never-before-seen photographs that legions of Metallica fans will cherish for generations to come.