She's never short of advice, a kind word and a cup of tea (making sure to scald the teapot first, of course).Bring the coat anyway. If it's too hot you can take it off.Comedian Colm O'Regan explores the phenomenon of the Irish Mammy and what she might say about everything from the 'new mass' to the cardinal sin of not owning a cough bottle and the importance of airing clothes properly. The global influence of the Irish Mammy, through history, science, politics and literature, is undeniable. Did you know, for instance, that Hamlet had an Irish Mammy?So if you're an Irish Mammy, have one, know one or suspect you might be turning into one, this book will act as your guide. But be aware that though this book might think it knows it all, it doesn't, only Mammy knows it all.

    She's got problems though when bits of her ex-husband turn up in different places and the slimy DI Savage seems to be bending the evidence to link her to the death. Add the fact that she's being pressured into taking a ‘job’ by hard-nosed Vera Devlin from the estate and having to work in a topless bar to make ends meet and you can see she's up against it. Desperate to extricate herself from the mess she breaks into her old marital home to find the diary of her dead husband, except that his mother has taken up residence and arrives back early from bingo… Set against a backdrop of Northern council estate life, this fast paced, humorous novel exemplifies the problems caused by poverty, piles and unruly children, think Jeremy Kyle meets the Thorn Birds and you won't be far wrong!

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    The unbeatable national team have reached the final of the Qatar World Cup. But one journalist is convinced there is a scandalous secret behind England’s incredible form. His lifetime’s dream is to see the Three Lions win the World Cup. But if he pursues and exposes the shocking truth, his beloved England could be sent home in disgrace.Suddenly this is much more than England vs Germany; it’s Love vs Duty, it’s Truth vs Happiness. The pressure of the penalty shoot-out is nothing compared to this.There’s Only Two David Beckhams is John O’Farrell’s love-letter to football; part-detective story, part-sports memoir, part-satire on the whole corrupt FIFA circus; it just made the final for the funniest football fiction ever written...

    

    The Agnes Browne Trilogy includes: * The Mammy * The Chisellers * The Granny

    Stuck at a boring family party, on an awkward date, in a below-par job interview, or any number of other situations in which conversation has become more of a trickle than a flow. Well, fear the excruciation no more, as Richard Herring's Emergency Questions is about to change your life. Containing 1,000 conversation starters from one of our most cherished comedians, along with plenty of answers from the many household names who've appeared on his hundreds of podcasts, this book is virtually guaranteed to remove any social anxiety from your life, and will raise your repartee-game to new heights.

    this book is a magical journey through life from the beginnings of time to the birth of a child and the adventure that we take on our way to the grave and beyond to the starsit is a celebration of being human and all of the beautiful things that is in between.if you like books that are about:why we are herehow we are madebabies shedding their baby legs and growing their child legsthe innocence of childhoodthe warmth of papas backteen lifebody harethe first kissfalling in lovebeing alonethe gift of a feathertales of witchessaturday nightsmonday morningsthe mystery of old peoples earlobesdeathghostsand the meaning of lifethen this book is for youbecause inside of this book there is all of those things and after reading about 5 pages of it you will be the main expert of human life and there will be nothing in this world that you will not know love from your friend chris (simpsons artist) xox

    The little seed in the Styrofoam cup offers a reminder about our own mortality and the delicate nature of life . . . a spider who catches (and loses) a full-grown woman in its web one fine morning teaches us about surviving catastrophe . . . the love story of Jean-Francois Pilatre and his hot-air balloon reminds us to be brave and unafraid to “fly” . . . life lessons hidden in the laundry pile . . . magical qualities found in a box of crayons . . . hide-and-seek vs. sardines—and how these games relate to the nature of God. All I Really Need to Know I Learned in Kindergarten is brimming with the very stuff of life and the significance found in the smallest details.

    But her "problems" have landed her in shopping rehab--that's what happens when you spend $246,893.50 in one afternoon at Barneys. Now she's decided to write her memoir, revealing the gut-wrenching hurdles she's had to overcome in order to be perfect in every way, every day. Hurdles such as: - I hate my horse. - Every job I've ever had is the worst job I've ever had. - He's not a doctor, a lawyer, or a prince. - I'll eat anything, as long as it's gluten-free, dairy-free, low-carb, low-fat, low-calorie, sugar-free, and organic. In an Adderall-induced flash of inspiration, Babe Walker has managed to create one of the most enjoyable, unforgettable memoirs in years.

    But are they? He is probably the only man who has ever requested the recipe for an airline’s lasagna or wanted to enjoy his flight with an inflatable rubber woman sat on his knee. Prepare to meet the man who must have his diet of stir-fried mulberry leaves accommodated and the man who left his false teeth on a flight and is sure he recognized them on a later flight—in a flight attendant's mouth. Ravenscroft's correspondence tackles travel annoyances like excess baggage charges alongside more surreal letters, such as the one starting out asking an Australian airline if they offer an authentic Australian experience (for instance, Australian cuisine or in-flight movies) which then moves on to the question of at what age a baby is safe from being swallowed by a dingo.

    He has been a busy man. Yet, for the last two years, he has also managed to squeeze in a weekly column for The Times. Without fail, he sat down every week and wracked his brain to think of something to write 900 words about. Dispatches From the Sofa is the brilliant result. Alighting on such random topics as the potential demise of Margaret Thatcher, the love-hate relationship with your football club, Mike Read's musical of Oscar Wilde, fat pop stars, Serbian breakfast banter, the pleasures of air-guitar, the banking crisis and the evil phenomenon of Jedward, this is a thought-provoking, wide-reaching, hilarious and self-deprecating collection - which also includes the first two chapters from his unpublished novel - from one of our funniest, quickest and most beloved comedians.

    Then, on the day she gives birth to their first baby, James informs her that he's leaving her. Claire is left with a newborn daughter, a broken heart, and a postpartum body that she can hardly bear to look at.She decides to go home to Dublin. And there, sheltered by the love of a quirky family, she gets better. So much so, in fact, that when James slithers back into her life, he's in for a bit of a surprise.

    Craig has toured with the likes of Robbie Savage, Kara Tointon, Matt Baker and last year's winner, Louis Smith. Including his four unforgettable stints as the Wicked Queen in panto, the multi-talented dancer, director, and choreographer reveals the challenges of competing in Maestro at the Opera, beating contestants Trevor Nelson and Josie Lawrence. He also discusses his award-winning theater productions, which include the 'gob-smackingly good' (The Times) Spend, Spend, Spend.

    The book chronicles the city's colorful citizens and hopping nightlife, and also explores some of the most hilarious events from its crazy history—like the time the whole town was on fire, its ongoing raccoon infestation, and the cult that took over in the 1970s. Packed with laugh-out-loud-funny photographs, illustrations, and commentary by the other inhabitants of Pawnee, it's a must-read that will make you enjoy every moment of your stay in the Greatest Town in America. Praise for Pawnee: "Carrying this book around is a good way of picking up girls with glasses." —Tom Haverford "I have read over four books, and this is by far the one that has me in it the most." —Andy Dwyer "Literally the greatest endeavor of human creativity in the history of mankind." —Chris Traeger