There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    They identify the purpose behind why they do what they do, and let their "why" drive what they do every day. Nicholas Pearce argues that we all should do the same: discover our "why" and commit to the journey of aligning our daily work with our life's work. The Purpose Path is for people in any field who long to have more than just a job or a career, but a true vocation that allows them to connect their soul with their role. The Purpose Path is organized around five key questions: What is success? Who am I? Why am I here? Am I running the right race? Am I running the race well? Nicholas Pearce sits at the unconventional intersection of academia, business, and faith. With examples and advice, he shows how he and other people in a variety of fields and at different life stages have asked and answered these five questions in order to start, shape, or even radically change their careers. Inspiring, thought-provoking, and practical, The Purpose Path is an essential book for anyone who seeks the clarity and courage to advance their authentic life's work every day.

    Create reality!       E-Squared could best be described as a lab manual with simple experiments to prove once and for all that reality is malleable, that consciousness trumps matter, and that you shape your life with your mind. Rather than take it on faith, you are invited to conduct nine 48-hour experiments to prove there really is a positive, loving, totally hip force in the universe. Yes, you read that right. It says prove.       The experiments, each of which can be conducted with absolutely no money and very little time expenditure, demonstrate that spiritual principles are as dependable as gravity, as consistent as Newton’s laws of motion. For years, you’ve been hoping and praying that spiritual principles are true. Now, you can know.       E-Squared proves the following: 1.       There is an invisible energy force or field of infinite possibilities. 2.       You impact the field and draw from it according to your beliefs and expectations. 3.       You, too, are a field of energy. 4.       Whatever you focus on expands.   5.       Your connection to the field provides accurate and unlimited guidance.6.       Your thoughts and consciousness impact matter. 7.       Your thoughts and consciousness provide the scaffolding for your physical body.8.       You are connected to everything and everyone else in the universe. 9.       The universe is limitless, abundant, and strangely accommodating.

    But you can outrank them on Amazon search every time! Why? Because 99% of Kindle authors don't know how to increase their search engine rankings in Amazon and Google. But I do - and I'm going to show you how in this book (it won't cost you a dime to implement these strategies by the way).Most authors (even the ones with publishers and big marketing budgets) have no idea how to do keyword research, tag their book, add the right search keywords when they publish their book or insert keywords in their book description without it sounding like it was written by a robot.For New Authors: Step-By-Step Instructions With Picture TutorialsIf you're a first-time Kindle publisher or technologically challenged then this book is for you! I even had my Grandma Ann Knowles follow the instructions step by step and she gave it a big thumbs up for easy to use instructions. The playing field has been leveled with ebook publishing - and if my Grandma can do it, I guarantee you can too!For Existing Authors: How To Sell More Books In 5 Days Than You Did Last MonthI'm going to share with you my KDP Select Free Promotion Marketing Formula for getting tens of thousands of readers to download your book in just 5 days. All you have to do is read the Marketing Formula instructions and follow them (it takes about 3 hours of work to get thousands of new readers).How To Sell On Kindle Using Your Book DescriptionIf you think your book is going to sell itself, think again! If you're a fiction author or novelist, you have to show your readers the story and engage them in it or they won't buy a book from an unknown author. And if you're a non-fiction author, you have to tell potential readers how your book is going to help them solve their problem fast or they'll click away, never having even downloaded your book. I'm going to show you the Show And Tell system for selling more books on Kindle by giving you readers what they want and overcoming objections in your book description!Kindle marketing isn't about having a big marketing budget or publisher behind you - but you still need exposure and a great offer. This book will help you with get more exposure with Amazon search and other great marketing tips.You also have to make buying your book an irresistible offer so that when browsers get done reading your book description they say, "I have to buy this book!" You can't do that without a strategic plan and a well-written book description.Bonus! Video interviews with best-selling Kindle authors as they share their coveted book marketing strategies.

    It is hard to think of a more valuable skill." --Peter Kaufman, CEO, Glenair Inc. Former MGM Director of Creative Affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, directors and producers to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings. Because, as Palmer as found, the strategies used to sell yourself and your ideas in Hollywood Hollywood not only work in other businesses, they often work "better." After taking over three thousand pitch meetings, Stephanie Palmer has seen what works, what doesn't, and has developed a system for helping people with good ideas get the attention and financing they deserve. This is important because of how technology and globalization have created exponential growth in the marketplace for ideas. If you can communicate your ideas concisely and effectively, you will have the edge no matter what industry you are in. Whether you intend to ask for a raise, sign a potential client, promote a new business, secure financing for a creative project, get sponsors for your charity walk or even ask someone on a date, GOOD IN A ROOM shows you how to: -Master the five stages of the face-to-face meeting-Avoid the secret dealbreakers of the first ninety seconds-Be confident in high-pressure situations-Present yourself better and more effectively than you ever have before GOOD IN A ROOM is a step-by-step guide to improving your performance in high-stakes meetings as well as in other areas of your professional life. You'll learn insider secrets, cutting-edge techniques, and how to construct winning presentations that persuade decision-makers. That's what being good in a room is all about.

    He has created a fulfilling life, which he shares with his beautiful fiancé and a world-wide circle of friends. But his inspiring life of today grew out of a dark and dangerous past.In this gripping tale, van Stratum brings a once-in-a-lifetime read of his experience growing up with one arm in a small town where he developed a savage temper and a criminal mindset. After a violent robbery by rival drug dealers he had a flash of insight that his life must change, or it would quickly end.After moving to a new country without telling a soul, Mark penetrates the secret world of pick-up artists and learns an incredible skill set that enables him to get the most desired women on the planet. In Drug of Choice, Mark offers insightful lessons about the power of choices to change your business, relationships, and life.This story teaches that your choices are both the cause of your problems and the key to your success. It will make you believe again that it’s never too late to change.

    In my case, a perfectly imperfect, fulfilling life as a mama, a working woman, and a grateful wife. This is the story of how I chose to make "it"—a greater purpose than mine—happen, and how you can too.Make It Happen is forwomen who find themselves worried, anxious, and completely overwhelmed by the constant chase for perfectionthose seeking the courage to jump into a new ventureworking women who are struggling to "do it all"weary wives and moms looking for relief from burning the candle at both endsanyone who dreams of a life lived not by accident, but on purposeYour time has come to take a leap of faith. Join me as we surrender our fears, end the chase for perfection, and say yes to cultivating the meaningful lives God desires for us.You know all those things you've always wanted to do?You should go do them.

    In The Power of Attitude, entrepreneur Mac Anderson presents some strong suggestions that can guide readers toward success. A complement to his first book The Nature of Success, this book features the same powerful imagery but emphasizes the internal workings of the mind and heart that drive a person in productive paths. As founder of Successories, the leading manufacturer of inspirational and motivational wall decor, Anderson practices what he preaches with notable results. In his introduction, he writes of his hope to "energize and inspire you to live the life of your dreams, and then also to make a positive difference in the lives of others."

    Each habit is explored in detail. You'll learn about the triggers that prompt them and the ways in which they hurt your productivity. Most importantly, you'll receive actionable tips you can use immediately to curb the bad habits that are holding you back and create healthier, more productive habits in their place.A Blueprint For Better Time Management!The 30-Day Productivity Plan gives you the tools to make the most of your time. It gives you the steps along with a simple system for putting those steps into action.Here's a sample of what you'll learn in this fast-paced action guide:-A simple formula for creating to-do lists that actually work-How to slash the amount of time it takes you to complete any task-How to stop being a people-pleaser and catapult your productivity-5 tips for designing your workday so you can avoid working overtimeImagine how the extra time you'll have after putting these tips into practice will improve your life:-You'll experience less stress-You'll enjoy more time with your family-You'll be able to pursue personal hobbies-You'll have the freedom to be more spontaneousAnd that's just scratching the surface.The 30-Day Productivity Plan will show you how to create a rewarding lifestyle while still getting things done. You'll learn:-How to create a diet that improves, rather than hinders, your productivity-A 6-step system for breaking your procrastination habit-6 easy tips for curbing your social media addiction-The productivity-killing effect of television and how to deal with it-How to control your inner critic and regain confidence in yourselfAre you ready to reap the benefits of high productivity? Would you like to get things done more quickly so you'll have the time you need to pursue other passions? You need The 30-Day Productivity Plan. In this action guide, you'll discover:-6 ways to leverage your body's natural rhythms to get more work done-The one addiction nearly everyone suffers from (and how to crush it!)-4 actionable tips for taking advantage of the Pareto principle-5 steps to creating reachable goals that motivate you to be more productive-An 8-step formula for avoiding - or recovering from - burnoutBonus Material Included In The 30-Day Productivity PlanI've included an entire chapter devoted to helping you curb the behaviors that are destroying your time management efforts. You'll learn a simple, 10-part system for breaking these bad habits and replacing them with behavioral patterns that boost your productivity.Take Action Today!The choice is yours. You can keep doing what you're currently doing and experience the same frustrating results. Or take action to improve how you manage your time.Download your copy of The 30-Day Productivity Plan today and create a more rewarding lifestyle!

      When he set out to visit all of the planet’s countries by age thirty-five, compulsive goal seeker Chris Guillebeau never imagined that his journey’s biggest revelation would be how many people like himself exist – each pursuing a challenging quest.  And, interestingly, these quests aren’t just travel-oriented.  On the contrary, they’re as diverse as humanity itself.  Some involve exploration; others the pursuit of athletic or artistic excellence; still others a battle against injustice or poverty or threats to the environment.   Everywhere that Chris visited he found ordinary people working toward extraordinary goals, making daily down payments on their dream.  These “questers” included a suburban mom pursuing a wildly ambitious culinary project, a DJ producing the world’s largest symphony, a young widower completing the tasks his wife would never accomplish, and a teenager crossing an entire ocean alone - as well as a do-it-yourselfer tackling M.I.T.’s computer-science course, a nerd turning himself into real-life James Bond, and scores of others writing themselves into the record books.   The more Chris spoke with these strivers, the more he began to appreciate the direct link between questing and long-term happiness -- how going after something in a methodical way enriches our lives -- and he was compelled to complete a comprehensive study of the phenomenon and extract the best advice.  In The Happiness of Pursuit he draws on interviews with hundreds of questers, revealing their secret motivations, their selection criteria, the role played by friends and family, their tricks for solving logistics, and the importance of documentation.   Equally fascinating is Chris’ examination of questing’s other side, including questers’ acute awareness of mortality, their struggle against monotony, and their wistful feelings once a quest has succeeded. What happens after the summit is climbed, the painting hung, the endurance record broken, the “at risk” community saved?    A book that challenges each of us to take control – to make our lives be about something while at the same time remaining clear-eyed about the commitment -- The Happiness of Pursuit will inspire readers of every age and aspiration.  It’s a playbook for making your life count.

    Drawing on the science of brain function and her experience as a professional organizer, Lanna Nakone offers tailored and specific advice that will actually work to help you tame your desk, unclutter your closet, manage your time, and save your sanity.Take the Brain Style quiz to determine which of the four parts of the brain you rely on the most to process information, and which organizing style complements your brain function. If you rely on the*Posterior left section of your brain, you're a Maintaining Style. You develop and follow routines well and adhere to traditional organizing methods.*Frontal right section of your brain, you're an Innovating Style. Artistically creative, you have a unique stacking system that no one else understands.*Posterior right section of your brain, you're a Harmonizing Style. Valuing interconnectedness with your family or coworkers, you need to be organized enough to keep your environment peaceful.*Frontal left section of your brain, you're a Prioritizing Style. Adept at analyzing data, you prefer to delegate organizing.Chapters specific to each type offer practical tips and strategies for implementing an organizing system, maintaining your system, and coexisting with different brain styles.Insightful and understanding, Organizing for Your Brain Type turns the task of managing your life into an enjoyable experience.

    Mohr’s work helping women play bigger has earned acclaim from the likes of Maria Shriver and Jillian Michaels, and has been featured on the Today show, CNN, and a host of other media outlets.   Sheryl Sandberg’s Lean In gave many women new awareness about what kinds of changes they need to make to become more successful; yet most women need help implementing them. In the tradition of Brené Brown’s Daring Greatly, Playing Big provides real, practical tools to help women quiet self-doubt, identify their callings, “unhook” from praise and criticism, unlearn counterproductive good girl habits, and begin taking bold action.   While not all women aspire to end up in the corner office, every woman aspires to something. Playing Big fills a major gap among women’s career books; it isn’t just for corporate women. The book offers tools to help every woman play bigger—whether she’s an executive, community volunteer, artist, or stay-at-home mom.   Thousands of women across the country have been transformed by Mohr’s program, and now this book makes the ideas and practices available to everyone who is ready to play big.

    One of Donald Trump's advisers shares her wisdom and business advice for professional women, explaining how to get ahead in business, how to deal with a difficult boss, and how to maintain a healthy professional and personal balance.

    Talent, intelligence, and skill are only a part of the equation. Positive thinking, affirmations, and vision boards are only a part of the equation. If you want to turn your dreams into reality, you need self-discipline.Self-discipline is what will keep you focused when all hell is breaking loose and it looks like you are one step away from failure. It will give you the mental toughness required to dismantle the limitations you have placed on yourself and break through all obstacles standing in the way of your goals.How would you feel if I told you that your inability to achieve your goals does not arise because you are lazy or lack drive, but rather it’s a problem because you have never been taught how to practice self-discipline?People are not born with self-discipline. Like driving or playing tennis, it’s a skill that you learn. In The Power of Discipline you will gain access to easy-to-read, scientific explanations about self-discipline including:How to master self-discipline by targeting certain areas of the brainThe Navy SEALs’ secrets to self-disciplineThe Zen Buddhists’ secrets to self-disciplineHow to make hard-work excitingHow to ditch your bad habits and adopt the habits of successful peopleStrategies to keep going when your motivation runs outAnd much, much moreBy applying the principles in this book, you will develop your self-discipline, bulldoze through toward your goals, become an unstoppable force of nature, and start living the life you know you deserve!It’s impossible to buy back the time you have lost, but you can take control of your future. Click the link below to view the book on Amazon! https://amzn.to/3bdYlR3

    In his first two books, Dr. Dale Bredesen outlined the revolutionary treatments that are changing what had previously seemed like the inevitable outcome of cognitive decline and dementia. And in these moving narratives, you can hear directly from the first survivors of Alzheimer's themselves--their own amazing stories of hope told in their own words. These first person accounts honestly detail the fear, struggle, and ultimate victory of each patient's journey. They vividly describe what it is like to have Alzheimer's. They also drill down on how each of these patients made the program work for them--the challenges, the workarounds, the encouraging results that are so motivating. Dr. Bredesen includes commentary following each story to help point readers to the tips and tricks that might help them as well.Dr. Bredesen's patients have not just survived; they have thrived to rediscover fulfilling lives, rewarding relationships, and meaningful work. This book will give unprecedented hope to patients and their families.