Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone


Shep Hyken - 2017
    In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

The Explosive Child: A New Approach for Understanding and Parenting Easily Frustrated, Chronically Inflexible Children


Ross W. Greene - 1998
    An experienced therapist offers groundbreaking and compassionate techniques for helping chronically inflexible children, who suffer from excessively immoderate tempers, showing how brain-based deficits contribute to these problems and offering positive and constructive ways to calm things down.

Under Pressure: Confronting the Epidemic of Stress and Anxiety in Girls


Lisa Damour - 2019
    Research finds that the number of girls who said that they often felt nervous, worried, or fearful jumped 55 percent from 2009 to 2014, while the comparable number for adolescent boys has remained unchanged. As a clinical psychologist who specializes in working with girls, Lisa Damour, Ph.D., has witnessed this rising tide of stress and anxiety in her own research, in private practice, and in the all-girls’ school where she consults. She knew this had to be the topic of her new book. In the engaging, anecdotal style and reassuring tone that won over thousands of readers of her first book, Untangled, Damour starts by addressing the facts about psychological pressure. She explains the surprising and underappreciated value of stress and anxiety: that stress can helpfully stretch us beyond our comfort zones, and anxiety can play a key role in keeping girls safe. When we emphasize the benefits of stress and anxiety, we can help our daughters take them in stride. But no parents want their daughter to suffer from emotional overload, so Damour then turns to the many facets of girls’ lives where tension takes hold: their interactions at home, pressures at school, social anxiety among other girls and among boys, and their lives online. As readers move through the layers of girls’ lives, they’ll learn about the critical steps that adults can take to shield their daughters from the toxic pressures to which our culture—including we, as parents—subjects girls. Readers who know Damour from Untangled or the New York Times, or from her regular appearances on CBS News, will be drawn to this important new contribution to understanding and supporting today’s girls.Praise for Under Pressure “Truly a must-read for parents, teachers, coaches, and mentors wanting to help girls along the path to adulthood.”—Julie Lythcott-Haims, New York Times bestselling author of How to Raise an Adult

Trying Differently Rather Than Harder: Fetal Alcohol Spectrum Disorders


Diane Malbin - 2002
    

Freeing Your Child from Anxiety


Tamar E. Chansky - 2004
    Childhood should be a happy and carefree time, yet more and more children today are exhibiting symptoms of anxiety, from bedwetting and clinginess to frequent stomach aches, nightmares, and even refusing to go to school. Parents everywhere want to know: All children have fears, but how much is normal? How can you know when a stress has crossed over into a full-blown anxiety disorder? Most parents don’t know how to recognize when there is a real problem and how to deal with it when there is. In Freeing Your Child From Anxiety, a childhood anxiety disorder specialist examines all manifestations of childhood fears, including social anxiety, Tourette’s Syndrome, hair-pulling, and Obsessive Compulsive Disorder, and guides you through a proven program to help your child back to emotional safety. No child is immune from the effects of stress in today’s media-saturated society. Fortunately, anxiety disorders are treatable. By following these simple solutions, parents can prevent their children from needlessly suffering today—and tomorrow. www.broadwaybooks.com

How To Talk So Kids Can Learn


Adele Faber - 1995
    This breakthrough book demonstrates how parents and teachers can join forces to inspire kids to be self-directed, self-disciplined, and responsive to the wonders of learning.

Calming Your Anxious Mind: How Mindfulness and Compassion Can Free You from Anxiety, Fear, and Panic


Jeffrey Brantley - 2003
    From the evidence-based tradition of Western medicine, learn the role your thoughts and emotions play in anxiety. And, from the tradition of meditation and the inquiry into meaning and purpose, discover your own potential for presence and stillness, kindness and compassion-and the tremendous power these states give you to heal and transform your life.Use this encouraging, step-by-step program to:•Learn about the mechanism of anxiety and the body's fear system•Develop a healing mindfulness practice-one breath at a time•Start on the path to presence, stillness, compassion, and loving kindness•Practice acceptance during mindfulness meditation•Feel safe while opening up to fearful and anxious feelings

The Emotional Compass: How to Think Better about Your Feelings


Ilse Sand - 2016
    Establishing that emotions are not always as appropriate as they first appear to be, the book encourages you to take a closer look at why you are feeling certain things, and how you can change how you feel. Especially written for highly sensitive people, guidance is included on how to identify the vulnerable feelings that often underlie our more volatile emotional states, and practical activities are suggested to help to embrace or reject sadness, delay impulsive actions, and allow yourself to be happy. Drawing on real-life examples throughout, the book offers you the means to improve your understanding of not only your own emotions and emotional actions, but those of others. The book will be immensely useful not only to people who feel things strongly, but to those who have trouble understanding or interpreting emotions and how to respond to the feelings they provoke.

Ditch That Homework: Practical Strategies to Help Make Homework Obsolete


Matt Miller - 2017
    Parents wonder if it’s worth the tears, frustration, and nightly arguments. eachers debate whether it’s really helpful or just busywork that consumes their precious time. One thing everyone can agree on is that homework is a contentious topic. In Ditch That Homework, Matt Miller and Alice Keeler discuss the pros and cons of homework, why teachers assign it, and what life could look like without it. As they evaluate the research and share parent and teacher insights, the authors explore some of the benefits for ditching homework: * Better education for all students * Reduced stress for families * More intentionality with lesson planning * Increased love of learning * More time for teachers to focus on learning at school and enjoying their after-school hours And that’s just the beginning. Miller and Keeler offer a convincing case for ditching—or at a minimum greatly reducing—homework. They also provide practical guidance on how to eliminate homework from your lessons. You’ll discover strategies for improving learning through differentiation and student agency and by tapping into the way the brain works best. Are you ready? Read this book and you’ll understand why it’s time to Ditch That Homework!

I'm Not Bad, I'm Just Mad: A Workbook to Help Kids Control Their Anger


Anna Greenwald - 2008
    But some children have trouble with impulsivity and self-control. Left unaddressed, these issues can lead to some very serious problems in adolescence and adulthood. Anger control problems are the number one reason that children are referred for therapy, affecting children as young as three years old. Since anger problems in children may indicate other significant concerns, it pays to address anger in kids as soon as possible. If a child in your life has an anger problem, you need the friendly, effective activities in this book.I'm Not Bad, I'm Just Mad contains forty activities for issues such as recognizing anger triggers, better problem solving, and communication tips for defusing conflict before it gets out of hand. The workbook explores common lifestyle issues such as lack of sleep that can make anger problems worse. These fun activities will help kids talk about their feelings and learn to control them.

Social-Emotional Learning and the Brain: Strategies to Help Your Students Thrive


Marilee Sprenger - 2020
    Spurred by her personal experience and extensive exploration of brain-based learning, author Marilee Sprenger explains how brain science--what we know about how the brain works--can be applied to social-emotional learning. Specifically, she addresses how to- Build strong, caring relationships with students to give them a sense of belonging. - Teach and model empathy, so students feel understood and can better understand others. - Awaken students' self-awareness, including the ability to name their own emotions, have accurate self-perceptions, and display self-confidence and self-efficacy. - Help students manage their behavior through impulse control, stress management, and other positive skills. - Improve students' social awareness and interaction with others. - Teach students how to handle relationships, including with people whose backgrounds differ from their own. - Guide students in making responsible decisions.Offering clear, easy-to-understand explanations of brain activity and dozens of specific strategies for all grade levels, Social-Emotional Learning and the Brain is an essential guide to creating supportive classroom environments and improving outcomes for all our students.

Women Who Worry Too Much: How to Stop Worry and Anxiety from Ruining Relationships, Work, and Fun


Holly Hazlett-Stevens - 2005
    This predispostion inclines women to worry more than men about things like social problems, work, finances-even about worry itself, a phenomenon psychologists call meta-worry. The goal of this book is to help readers control excessive worry by learning to perceive threats more accurately and to stop focusing on things that are unlikely to happen.Following an introduction by noted psychologist Michelle Craske that explores the reasons women worry more than men, the book addresses the fundamentals of worry: what it is, how it differs from anxiety, and how it can develop into a chronic state of mind. The book offers strategies for overcoming worry that include monitoring personal worry triggers, breaking worry-provoking habits, and avoiding avoidance-a major aggravating factor for all anxiety disorders. From it, you'll learn to use mindfulness techniques to avoid ruminating on the past or the future and how to use progressive relaxation to cope with worrisome situations.

Reactive Attachment Disorder (RAD): The Essential Guide for Parents


Keri Williams - 2018
    These kids often have violent outbursts, steal, engage in outlandish lying, play with feces, and hoard food. They are broken children who too often break even the most loving of caregivers. Many parents of these children feel utterly isolated as family, friends, and professionals minimize their struggles. Reactive Attachment Disorder (RAD) - The Essential Guide for Parents is written by a parent who is in the trenches with you. Keri has lived the journey of raising a son with RAD and has navigated the mental health system for over a decade. This is the resource you’ve been waiting for – you won’t find platitudes or false hopes. What you will find is essential information, practical suggestions, and resource recommendations to provide a way forward. If you desperately need help navigating the difficult RAD journey with your child, this book is for you.

Play: How It Shapes the Brain, Opens the Imagination, and Invigorates the Soul


Stuart M. Brown Jr. - 2009
    Or the blissful abandon of a golden retriever racing with glee across a lawn. This is the joy of play. By definition, play is purposeless and all-consuming. And, most important, it’s fun. As we become adults, taking time to play feels like a guilty pleasure—a distraction from “real” work and life. But as Dr. Stuart Brown illustrates, play is anything but trivial. It is a biological drive as integral to our health as sleep or nutrition. In fact, our ability to play throughout life is the single most important factor in determining our success and happiness. Dr. Brown has spent his career studying animal behavior and conducting more than six thousand “play histories” of humans from all walks of life—from serial murderers to Nobel Prize winners. Backed by the latest research, Play explains why play is essential to our social skills, adaptability, intelligence, creativity, ability to problem solve, and more. Play is hardwired into our brains—it is the mechanism by which we become resilient, smart, and adaptable people. Beyond play’s role in our personal fulfillment, its benefits have profound implications for child development and the way we parent, education and social policy, business innovation, productivity, and even the future of our society. From new research suggesting the direct role of three-dimensional-object play in shaping our brains to animal studies showing the startling effects of the lack of play, Brown provides a sweeping look at the latest breakthroughs in our understanding of the importance of this behavior. A fascinating blend of cutting-edge neuroscience, biology, psychology, social science, and inspiring human stories of the transformative power of play, this book proves why play just might be the most important work we can ever do.

How to Fix Your Sh*t: A Straightforward Guide to a Better Life


Shaa Wasmund - 2019
    a very, very good book" - Steve Wright (BBC Radio 2) on Do Less, Get More"Inspiring ... sage and sane advice" - Booklist on Do Less, Get MoreHave you ever dreamt of doing something new - setting up a business, getting in shape, or writing a novel - but haven't gotten round to actually doing it? Does 'now' never feel like a good time to start? The time has come.In January 2015, entrepreneur and bestselling author Sháá Wasmund made a decision: to finally get what she wanted. Years after packing in her business (and her salary) to take the plunge, life is everything she hoped it would be. As she discovered, the key to getting what you want is within reach.Building on her many years of professional experience and inspired by her own personal challenges and sh*t-fixing moments, How to Fix Your Sh*t is your pocket life coach. In this simple and systematic guide, Wasmund will empower you to conquer fear, ditch the excuses and start living your best life today.