The accompanying CD includes a practice exam with 200 original questions created by PMPINABOX.

    Maxwell has devoted his life to helping people become more successful. His books and seminars teach that anyone can be a REAL success if they master skills in four areas: Relationships, Equipping, Attitude, and Leadership. This book is designed to give you the essentials of attitude.People's lives are so hectic. Their time is valuable, and yet, they are also on information overload. More new information has been produced in the last thirty years than in the previous five thousand. A weekday edition of the New York Times contains more information than average people in seventeenth-century England were likely to come across in their lifetime. The amount of information available in the world has doubled in the last five years, and it will keep doubling.So this book, a companion to Leadership 101, Relationships 101 (available January 2004), and Equipping 101 (available January 2004), is the short course on attitude. Dr. Maxwell recognizes that as an individual, your attitude has a profound impact on your life. As a leader, you cannot ignore the attitudes of the people you lead and expect to achieve success--whether you're leading a business, a family, a sports team, or a group of volunteers. A person's attitude impacts their relationships, colors their view of failure, and defines their approach to success. Attitude can make or break you.

    Find all of the following, explained in plain-English with no legal jargon:Business Taxation 101: A brief primer on tax topics in general, especially as they apply to businesses.Home Office Deduction: How to ensure you qualify for it and how to calculate it.Estimated Tax payments: When and how to pay them, as well as an easy way to calculate each payment.Self-Employment Tax: What it is, why it exists, and how to calculate it.Business Retirement Plans: What the different types are, and which one is best for you.Numerous Business Deductions: Several deductions explained in detail, including how to make sure you can qualify to take them and how to maximize them.Audit Protection: Learn what records you need to keep (and how long to keep them) in order to protect yourself in case of an audit.

    Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    Just when you think you do know everything there is to know about Walt Disney World, here comes Jim Korkis with a new book full of stuff you won't easily find anywhere else. From the theme parks and resorts to "beyond the berm", this is the Disney that Disney forgot.Coming on the heels of the bestselling original Secret Stories, Korkis has declared no secret off limits in this new volume. Delving into his treasure trove of lore compiled over the decades from sources both inside and outside the Disney company, and from official Disney documentation long since lost or destroyed, Korkis mainlines the most potent blend of mouse tales this side of Main Street, USA, including: Haunted mahjongg, mermaid statues, handprints, and rock stars: a VIP tour through the back roads of Hollywood Studios The hidden narrative of Liberty Square, and why Ye Olde Christmas Shoppe is much more than meets the eye The Native American mythology behind the totem poles at Disney's Fort Wilderness Lodge Where to find vestiges of Roger Rabbit Toontown at Hollywood Studios, and why Roger himself isn't there Plus, Florida theme parks that never were, Disney's aborted airport, Snow White's secret house, the Mickey Mouse tax, and dozens more NO DECODER RING REQUIRED!

    Author of the popular momsieblog.com, she leads and presents workshops on both writing and addiction, with a special emphasis on being a woman in recovery while parenting young children.

    Through a series of easy-to-follow steps and powerful strategies, Blanchard and Bowles show how anyone can create lasting wealth. By focusing on concepts like commitment, intensity, purpose, and even fun, the authors have crafted a totally new--and irresistible--paradigm for unlimited success.Written in the parable style of their previous books, Raving Fans and Gung Ho!., which were Business Week, New York Times, and Wall Street Journal business bestsellers, Big Bucks! introduces Len, who doesn't just want more money--he wants to be a millionaire. Under the direction and guidance of a group of mentors, Len must overcome three challenges on his way to attaining more wealth than he ever dreamed possible. Len learns that these three tests can be undertaken by any individual or organization in the pusuit of big bucks. And he also sees that while making big money, he can accomplish even more valuable achievements by being generous with his time, talents, and prosperity.Packed with practical advice, Big Bucks! is a must-read for any individual or business professional seeking wealth. It's destined to become one of the major money books in the twenty-first century.

    Witty and unexpected, this collection of customer reviews is sure to show you a new, hilarious, and completely candid side of Amazon products and reviews you never knew existed.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    This small book will help you to do just that, it begins with a few quotes on Neville’s core teaching and then beyond that to extracts from Neville’s lecture - Order your Conversations Alright, describing the creative power of Inner Talking and concludes with techniques for practical application of Neville’s teaching. I have also added at the end of the book as a bonus, Neville Goddard’s 1955 Lecture, Mental Diets in its entirety. If you learn these techniques of Neville’s then your life will change as you will be changing your inner state. In order for them to work you must apply them, knowing them will do nothing; the power is in the persistent application and practice of these principles. If you apply them you will master your inner game and achieve your every desire. Throughout the book you will find my insights and further explanations on Neville’s teachings and suggestions on actively putting it to use, in the hope that it gives you a deeper understanding of the methods and principles. “A man’s mental conversations attracts his life. As long as there is no change in his inner talking, the personal history of the man remains the same” To attempt to change the World before we change our inner talking, is to struggle against the very nature of things. Man can go round and round in the same circle of disappointments and misfortunes, not seeing them as caused by his own negative inner talking but as caused by others. This may seem far-fetched but it is a matter which lends itself to research and development.” – Neville Goddard

    In over 50 interviews with industry leaders from a wide variety of fields, bestselling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.

    How many times do you come away from a situation and think you could have handled it better? The realization that you should have used different words or said things in a different tone which might have produced a more positive result or avoided friction. How often have you felt frustrated at your inability to state your case and to explain your thoughts well enough for the other person to grasp your point?Make no mistake - talk is our most precious commodity. Human interaction and face to face communication came long before social media websites, e-mail and texting. Yet more and more people have lost the art of conversing effectively and successfully as the 'screen' replaces conversation. Talkability provides tried and tested suggestions to help you get your points across and make things happen.

    City infrastructure was crumbling, strong financial policies and systems were nonexistent, many executive positions were vacant, public satisfaction was low, ethical standards were weak, and public safety union salaries and benefits were outpacing revenues, crowding out other essential city services. Simply put: San Antonio was on the verge of collapse.Greedy Bastards tells the story of Sheryl and her new team's uphill battle to turn around San Antonio city government. She takes you behind closed doors to share the hard changes she made and the strategies she used to create mutually beneficial solutions to the city's biggest problems.Many of the issues Sheryl found in San Antonio are present in cities across the US. Packed with wins and losses, lessons learned, and pitfalls encountered, Greedy Bastards is a guidebook for any city official tasked with turning around a struggling city.

    Liquids Till Lunch encapsulates her philosophy, and is a roadmap anyone can follow to substantially improve their health, happiness, and psychological well-being. From the importance of portion control to positivity, from fasting to stressing less, each chapter is packed with life-changing anecdotes from her clients, and scientifically backed research. Like B. J. Fogg’s Tiny Habits, this book is about the micro changes you can make to transform your life in a major way. Using these methods, her clients have overcome health and emotional obstacles they once thought were impossible. They did it by tackling the greatest challenge of all: being kind to themselves. Liquids Till Lunch now shows everyone how.

    It contains advice on time management, goal setting and how to get the best grades with the least effort. Advice that transfers just as well for professionals and the self employed to get ahead of the competition.----------HOW TO IMPROVE YOUR MEMORY: FREE EXCERPT BELOW----------Reviews from other eBook websites:"Effortless reading, and I now feel much more confident studying for tests. This was exactly what I've been looking for."-Graham Panci"Thank you for showing me how I can use my mind much more effectively. It all makes sense now that I've read it here. Eye opening!"-Clay Winters"Brilliantly simple, I've heard of some of these things before, but never had it explained so completely and so clearly. Many thanks John."-Julie YotoFREE EXCERPT:Mnemonic Tip 2- Convert Digits into WordsRemembering phrases is easier than remembering a series of digits. Similarly whole words are easier to remember than just single letters. So try to convert single digits and letters into words and then out them into memorable sentences.The reason these are more memorable than digits or letters alone is that there is no meaning, no reference point to a single number or a letter, and so they don’t make much of an impression on our minds. Actors can remember whole scripts, some then remember these for the rest of their lives. They can do this because the words, the phrases, have such a clear meaning to them; they are characters and stories. If they tried to remember the same amount of information in the form of just numbers or letters they would have no chance.This is an important aspect to all of these mnemonic devices, moving information of little meaning, to something of greater meaning.For example we can turn the digits 0 1 8 2 4 into the phrase “Only One Crate of beer tonight for me”. Here I have converted the numbers into words in the following way:Only= 0 or ZeroOne= 1Crate=8 (here I am using only a phonetically similar word, but still this is more than enough to make it memorable and link us back to the number 8.)Tonight= TwoFor= FourThis was quite straight forward for just five digits. But for longer series of digits, such as a whole phone number, the same process applies. Take your time to practice this on your own phone number now, or maybe create a random series of digits, and then code it into a sentence. It will seem difficult at first, but with a small amount of practice you can quickly become adept at this method.The exact same process can be applied to letters. Perhaps the letters H P become the words “Harry Potter”. And so, if you wanted to remember the code 01824HP you could encode it into the phrase:‘“Only one crate of beer tonight for me” said Harry Potter.’Read it a few times aloud to yourself then turn into an image in your mind, visualize it clearly; picture Harry Potter sat drinking beer at a bar, then saying this as he burps loudly. Creating a visual image will cause the phrase to route more deeply into your mind as you are creating a clear memory, and building a still deeper and stronger collection of new pathways in your mind.I promise you this image and phrase will be easier to remember than the 5 digits and 2 letters would by themselves.