Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Now, by popular demand, here is the best of Betty in a book in what may be the world's first podcast-turned-book, or pook. It's a wonderful way to be entertained in the airport, on a plane, at home, and anywhere you want a good laugh.

    His humor and short fiction appear in various publications throughout the Southeast.

    The book also includes some of her best fiction pieces.

    With the unpredictable wit and engaging warmth that has won her a loyal following, and the undeniable star quality that has made her television series an instant hit, Ellen DeGeneres brings her unique comic perspective to the page in a book of simple yet brilliant observations, outrageous dreams, and hilarious life stories.

    It was the start, for better or for worse, of a long relationship with this unassuming and much maligned little country. He decided to put worldwide opinion to the test: is Belgium really as boring as people say it is? Immersing himself in Belgian culture – and sampling the local beer and ‘cat poo’ coffee along the way – he discovers a country of contradictions; of Michelin stars and processed food, where Trappist monks make the best beer in the world and grown men partake in vertical archery and watch roosters sing (not necessarily at the same time). This colourful and eccentric jaunt is proof that Belgium isn’t just a load of waffle.

    CNN has described him as "having the world's most interesting job." Read about Lansky's experiences: fending off hippos with a canoe paddle on the Zambezi Rivertest driving Ferraris in Italysurviving the world's largest tomato fight in Spainswimming with dolphins off the coast of New Zealandblowgun hunting with the Jaguar Indians in the Amazonriding an ostrich in South Africalassoing reindeer above the Arctic Circlewrestling an alligator in Floridaplaying ice golf in Finland

    When child actor Ken Osmond stepped onto the set of Leave it to Beaver in 1957, he not only entered our living rooms, he homesteaded a permanent place in the American pop culture. The poster child for sneaky, rotten kids everywhere, he was the reference point for cautious mothers to warn their children about. And everyone in America knew an Eddie Haskell at some point in his or her lives. The amazing phenomenon of Ken Osmond’s character is still going strong, over half a century after the show’s cancellation. Even today, the name Eddie Haskell remains firmly entrenched in the American lexicon. Political foes from both sides of the ideological spectrum love to accuse their opponents of, “acting like Eddie Haskell,” and when Kobi Bryant argues a referee’s call, tweets go out labeling him as an “Eddie Haskell.” Psychology Today Magazine has published articles about recognizing and treating “Eddie Haskell Syndrome” and Matt Groening created Bart Simpson as his own version of “the son of Eddie Haskell.” Now it’s time to meet Ken Osmond, the man behind America’s preeminent bad boy. A man who, as co-star Jerry Mathers said, “Was the best actor on the program, because he was so diametrically opposed to the character he played.” A devoted husband, father and patriot, he’s a man who’s been forever shadowed by Eddie Haskell, but whose own life, was even more amazing than the character he portrayed.

    Whether you're carving evil messages into your coworker's banana peel or telling your kids that, yes, raisins are actually dehydrated people, there's a certain, sinister-yet-fun draw to really messing with people. In Perhaps I’ve Said Too Much (the much anticipated follow-up to the heralded, award-winning Things Go Wrong For Me), Rodney Lacroix gives the reader some insight on what it's like to live the prankster life. No one is safe, including Rodney himself as not all of his antics go entirely as planned. Join him as he spins some yarns, gives you some new ideas and lets you relive the catastrophic consequences of jokes gone terribly wrong. Complete with original hand-drawn artwork and graphics, one-two punch Brain Nuggets, and the ever-popular Draw Something Files, Perhaps will not disappoint.* (Assumes you are an immature child who enjoys potty humor and making fart noises with your armpits.)

    Bumper to Bumper is newer, longer, and better, touting mostly original stories that include the time Doug crashed his brand-new Porsche company car into a tree, the real story behind the time Doug crushed a Chrysler PT Cruiser, the time Doug bribed a government official in South Africa, the time Doug got detained at the Canadian border on an automotive press trip, and the story of Doug’s relationship with automakers. Also, Doug wrote this description himself in the third person.

    You'll soon be relating to the sense of humour that moves an ambulance driver to respond to his friend and fellow paramedic's predicament on a hot summer's day, as a powerful smell engulfs the saloon of the vehicle. What would you do? Open the cab windows and the hatch through to the saloon to provide some extra ventilation? Of course not! You switch the heating on, causing the already intolerable pong to become even more unbearable, making for a bangin' mess room tale on your later return! Wonderfully illustrated with cartoons depicting each scene, it's an eye-watering insight into the Lighter Side of working on the Dark Side, straight from the mess rooms of ambulance stations up and down the UK. There's also a heartening reminder of the power of a flamin’ good belly laugh and its analgesic effect even in situations of severe pain. This is a book that laughs in the face of extreme emotion and stress. Outrageous? Perhaps. Distasteful? Probably. Humorous? Absolutely!

    In this book, Grizzard turns his attention to his mother, and to all mothers, casting a loving, comic eye toward the most important and defining relationship of all.

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    Of course, the 75-year-old actress and comedian has been turning out unforgettable roles for the better part of five decades, from Ernestine, the condescending telephone operator on “Laugh-In,” to Violet Newstead, the secretary in “9 to 5.” In this wide-ranging, intimate and often hilarious Kindle Singles Interview, Tomlin covers all aspects of her extraordinary life and career, turning a drab Manhattan hotel room into a one-woman show with tales of her childhood in Detroit, her early years in New York, and the origins of her classic characters.Tom Roston is a veteran journalist and author of two previous Kindle Singles Interviews, with Ted Allen and Ken Burns. Roston began his career at The Nation and Vanity Fair, before working at Premiere magazine as a senior editor. He is a frequent contributor to The New York Times and his book, I Lost It At The Video Store, a filmmakers' oral history, will be published by The Critical Press in September. He lives with his wife and their two daughters in New York City.Cover design by Adil Dara.

    Her new autobiography holds nothing back.     In it she will talk about:   • Her controversial marriage to stripper Kieran;    • Their very public split after he slept with one of her oldest friends;    • Her difficult pregnancy and the fear she felt giving birth to her fifth child prematurely;    • The continued joy and challenges of looking after her severely disabled son, Harvey;    • Her public battle with Peter Andre, and the truth behind his allegations;    • Why she forgave her third husband Kieran Hayler, and the truth behind his affair with Jane Pountney; And much, much more.