Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    In this hilarious book of tongue-in-cheek poetry, the author of the internationally syndicated comic strip Sally Forth helps cats unlock their creative potential and explain their odd behaviour to ignorant humans. With titles like Who Is That on Your Lap?, This Is My Chair, Kneel Before Me, Nudge, and Some of My Best Friends Are Dogs, the poems collected in I Could Pee on This perfectly capture the inner workings of the cat psyche. With photos of the cat authors throughout, this whimsical volume reveals kitties at their wackiest, and most exasperating (but always lovable).

    As a child, he rooted for conventionally good characters like wide-eyed Luke Skywalker in Star Wars. But as Klosterman aged, his alliances shifted—first to Han Solo and then to Darth Vader. Vader was a hero who consciously embraced evil; Vader wanted to be bad. But what, exactly, was that supposed to mean? When we classify someone as a bad person, what are we really saying (and why are we so obsessed with saying it)? In I Wear the Black Hat, Klosterman questions the very nature of how modern people understand the culture of villainy. What was so Machiavellian about Machiavelli? Why don’t we see Batman the same way we see Bernhard Goetz? Who’s more worthy of our vitriol—Bill Clinton or Don Henley? What was O.J. Simpson’s second-worst decision? And why is Klosterman still obsessed with some kid he knew for one week in 1985?Masterfully blending cultural analysis with self-interrogation and limitless imagination, I Wear the Black Hat delivers perceptive observations on the complexity of the anti-hero (seemingly the only kind of hero America still creates). I Wear the Black Hat is the rare example of serious criticism that’s instantly accessible and really, really funny. Klosterman is the only writer doing whatever it is he’s doing.

    Famous Writers School is composed of three aspiring authors' letters and stories sent to a correspondence course by that grandiose name, and the self-serving lessons that Wendell Newton, their endearingly obtuse instructor, doles out in response.Wendell's oddball collection of students includes Rio, an alluring blues singer on whom he quickly develops a crush; Linda Trane, an unhinged housewife who may be stalking him; and Dan, a truly talented author of hard-boiled detective fiction. As Dan's gritty mystery arrives piece by piece, Wendell gets hooked on the story--and decides to dress it up in his own style in order to pass it off as his creation.

    But now it's under threat, and we need to save it.In this timely and provocative book, Stuart Maconie tells Britain’s Welfare State story through his own history of growing up as a northern working class boy. What was so bad about properly funded hospitals, decent working conditions and affordable houses? And what was so wrong about student grants, free eye tests and council houses? And where did it all go so wrong? Stuart looks toward Britain’s future, making an emotional case for believing in more than profit and loss; and championing a just, fairer society.

    His graphically unforgettable descriptions of social injustice, slum housing, mining conditions, squalor, hunger and growing unemployment are written with unblinking honesty, fury and great humanity.

    Diarising his ramble in the form of a 'journey journal', Alan details the people and places he encounters, ruminates on matters large and small and, on a final leg fraught with danger, becomes - not a man (because he was one to start off with) - but a better, more inspiring example of a man. This deeply personal book is divided into chapters and has a colour photograph on the front cover. It is deeply personal. Through witty vignettes, heavy essays and nod-inducing pieces of wisdom, Alan shines a light on the nooks of the nation and the crannies of himself, making this a biography that biographs the biographer while also biographing bits of Britain.

    Having blasted onto the small screens with his now legendary sitcom Spaced, his rise to nation's favourite son status has been mercurial, meteoric, megatronnic, but mostly just plain great.From his childhood (and subsequently adult) obsession with Star Wars, his often passionate friendship with Nick Frost, and his forays into stand-up which began with his regular Monday morning slot in front of his 12-year-old classmates, this is a joyous tale of a homegrown superstar and a local boy made good.

    But believe me: in this book, I’ll let you know exactly how to become a master spy just like me. Obviously, you won’t be as good at it as I am, but that’s because you’re you, and I’m Sterling Archer. I know, I know, it sucks not being me. But don’t beat yourself up about it, because I’m going to show you all the good stuff—what to wear; what to drink; how to seduce women (and, when necessary, men); how to beat up men (and, when necessary, women); how to tell the difference between call girls and hookers (hint: when they’re dead, they’re just hookers) and everything about weapons, secret devices, lying ex-girlfriends, and turtlenecks. In a word? How to Archer.

    and I am wide awake because the man of the house has decided that he needs to perform a series of complex manoeuvres that involve him balancing on his left elbow. When I fell asleep last night, there was a baby lying next to me. Her smelly diaper is still wedged on my head but aside from this rather damp clue, I can't seem to find her anywhere. I could ask my mother-in-law if she has seen the baby, but she may just tell me that I need to fast on alternate Mondays, and God will deliver the baby back to me . . . Full of wit and delicious observations, Mrs Funnybones captures the life of the modern Indian woman—a woman who organizes dinner each evening, even as she goes to work all day, who runs her own life but has to listen to her Mummyji, who worries about her weight and the state of the country. Based on Twinkle Khanna’s super-hit column, Mrs Funnybones marks the debut of one of our funniest, most original voices.

    Some names have been changed so I don't get yelled at." Ned Vizzini writes about the weird, funny, and sometimes mortifying moments that made up his teen years. With wit, irony, and honesty, "Teen Angst? Naaah . . ." invites you into his world of school, parents, street people, rock bands, friends, fame, camp, sex (sort of), Cancun (almost), prom, beer, Nintendo, the cool (and almost cool), and more. A Holden Caulfield for Generation Y, Ned Vizzini is an original voice to be reckoned with, read, and enjoyed.

     All the best,Kerry and Kurtanp.s. Kurtan wants to make it clear that although this newsletter is in book format it does not make him any of the following:Book WormBook bummerBoffinNerd alertThe lion, the witch and the book wormp.p.s If you don't buy this newsletter that's fine, but we are getting a percent of the profits to donate to the Kerry Mucklowe eating fund, so if you don't buy it I'll basically starve. Which is fine if your conscience can deal with that utter headf***.

    With a 24/7 news cycle reporting that the polar ice caps are melting, hurricanes are swirling in the seas, wars are heating up around the world, and the job market is in a deep freeze, it's tempting to feel that the world is falling apart. But awesome things are all around us-sometimes we just need someone to point them out.The Book of Awesome reminds us that the best things in life are free (yes, your grandma was right). With laugh-out-loud observations from award- winning comedy writer Neil Pasricha, The Book of Awesome is filled with smile-inducing moments on every page that make you feel like a kid looking at the world for the first time. Read it and you'll remember all the things there are to feel good about. The Book of Awesome reminds us of all the little things that we often overlook but that make us smile. With touching, warm, and funny observations, each entry ends with the big booming feeling you'll get when you read through them: AWESOME!

    These are her collected pieces: regular bulletins from the woman writing under the covers.Marian loves shoes and her LTFs (Long-Term Friends), hates realtors and lost luggage, and she once had a Christmas office party that involved roasting two sheep on a spit, Moroccan-style. She's just like you and me ...Featuring a wide compilation of Marian's journalism from magazines and newspapers, plus some exclusive, previously unpublished material, Under the Duvet is bursting with funny stories: observations on life, in-laws, weight loss, parties and driving lessons that will keep you utterly gripped -- either wincing with recognition or roaring with laughter.