This classic guide—fully updated for Windows Server 2003, Windows XP, and Windows 2000, including 64-bit extensions—describes the architecture and internals of the Windows operating system. You’ll find hands-on experiments you can use to experience Windows internal behavior firsthand, along with advanced troubleshooting information to help you keep your systems running smoothly and efficiently. Whether you’re a developer or a system administrator, you’ll find critical architectural insights that you can quickly apply for better design, debugging, performance, and support.Get in-depth, inside knowledge of the Windows operating system: Understand the key mechanisms that configure and control Windows, including dispatching, startup and shutdown, and the registry Explore the Windows security model, including access, privileges, and auditing Investigate internal system architecture using the kernel debugger and other tools Examine the data structures and algorithms that deal with processes, threads, and jobs Observe how Windows manages virtual and physical memory Understand the operation and format of NTFS, and troubleshoot file system access problems View the Windows networking stack from top to bottom, including mapping, APIs, name resolution, and protocol drivers Troubleshoot boot problems and perform crash analysis

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    A former executive at the WordPerfect Corporation details the company's rise in the computer industry and what compelled him to leave after ten years as a driving force in the company.

    The programs contained in the book are not artificial, but are actual programs ae tools which have proved valuable in the production of other programs.Modern programming techniques such as structured programming and top-down design are emphasized and applied to every program. The programs are presented in a structured language called Ratfor ("Rational Fortran") which can be easily understood by anyone familiar with Fortran or PL/I, Algol, PASCAL, or similar languages. (Ratfor translates readily into Fortran or PL/I. One of the tools presented is a preprocessor to translate Ratfor into Fortran). All of the programs are complete and have been tested directly from the text. The programs are available in machine-readable form from Addison-Wesley.Software Tools is ideal for use in a "software engineering" course, for a second course in programming, or as a supplement in any programming course. All programmers, professional and student, will find the book invaluable as a source of proven, useful programs for reading and study. Numerous exercises are provided to test comprehension and to extend the concepts presented in the text.

    What sets this book apart is its focus on learning. The authors have made the content of OOAD accessible, usable for the practitioner." Ivar Jacobson, Ivar Jacobson Consulting"I just finished reading HF OOA&D and I loved it! The thing I liked most about this book was its focus on why we do OOA&D-to write great software!" Kyle Brown, Distinguished Engineer, IBM"Hidden behind the funny pictures and crazy fonts is a serious, intelligent, extremely well-crafted presentation of OO Analysis and Design. As I read the book, I felt like I was looking over the shoulder of an expert designer who was explaining to me what issues were important at each step, and why." Edward Sciore, Associate Professor, Computer Science Department, Boston College Tired of reading Object Oriented Analysis and Design books that only makes sense after you're an expert? You've heard OOA&D can help you write great software every time-software that makes your boss happy, your customers satisfied and gives you more time to do what makes you happy.But how?Head First Object-Oriented Analysis & Design shows you how to analyze, design, and write serious object-oriented software: software that's easy to reuse, maintain, and extend; software that doesn't hurt your head; software that lets you add new features without breaking the old ones. Inside you will learn how to:Use OO principles like encapsulation and delegation to build applications that are flexible Apply the Open-Closed Principle (OCP) and the Single Responsibility Principle (SRP) to promote reuse of your code Leverage the power of design patterns to solve your problems more efficiently Use UML, use cases, and diagrams to ensure that all stakeholders are communicating clearly to help you deliver the right software that meets everyone's needs.By exploiting how your brain works, Head First Object-Oriented Analysis & Design compresses the time it takes to learn and retain complex information. Expect to have fun, expect to learn, expect to be writing great software consistently by the time you're finished reading this!

    Eight minibooks provide you with expanded coverage of the most important topics to the WordPress community, such as WordPress basics, theme designs, plug-in development, social media integration, SEO, customization, and running multiple sites. Veteran author Lisa Sabin-Wilson leads an authoritative team of authors who offer their unique knowledge and skillset while sharing invaluable advice for maximizing your site's potential and visitor experience.Presents straightforward and easy-to-understand coverage of the basics of WordPress, the most popular blog software in use today Delves into the topics that matter most to the WordPress community, such as theme design, plug-in development, and social media integration Addresses ways to handle a variety of WordPress security issues Examines the WordPress network The word on the street is that WordPress All-in-One For Dummies presents everything you need to know about WordPress in one convenient book!

    But can you also build web sites that are usable by machines? That's where the future lies, and that's what RESTful Web Services shows you how to do. The World Wide Web is the most popular distributed application in history, and Web services and mashups have turned it into a powerful distributed computing platform. But today's web service technologies have lost sight of the simplicity that made the Web successful. They don't work like the Web, and they're missing out on its advantages. This book puts the "Web" back into web services. It shows how you can connect to the programmable web with the technologies you already use every day. The key is REST, the architectural style that drives the Web. This book:Emphasizes the power of basic Web technologies -- the HTTP application protocol, the URI naming standard, and the XML markup language Introduces the Resource-Oriented Architecture (ROA), a common-sense set of rules for designing RESTful web services Shows how a RESTful design is simpler, more versatile, and more scalable than a design based on Remote Procedure Calls (RPC) Includes real-world examples of RESTful web services, like Amazon's Simple Storage Service and the Atom Publishing Protocol Discusses web service clients for popular programming languages Shows how to implement RESTful services in three popular frameworks -- Ruby on Rails, Restlet (for Java), and Django (for Python) Focuses on practical issues: how to design and implement RESTful web services and clients This is the first book that applies the REST design philosophy to real web services. It sets down the best practices you need to make your design a success, and the techniques you need to turn your design into working code. You can harness the power of the Web for programmable applications: you just have to work with the Web instead of against it. This book shows you how.

    As for the latter, are you a programmer and curious about being your own boss? Where do you turn for information? Until now, online and traditional literature havent caught up with the reality of the post-dot com bust.Micro-ISV: From Vision to Reality explains what works and why in today's emerging micro-ISV sector. Currently, thousands of programmers build and deliver great solutions ISV-style, earning success and revenues much larger than you might guess. Written by and for micro-ISVs, with help from some of the leaders of the field, this book takes you beyond just daydreaming to running your own business. It thoroughly explores how it is indeed possible to launch and maintain a small and successful ISV business, and is an ideal read if you're interested in getting started.

    But testing is not a routine process, it's a constant exploration of methods and an evolution of good ideas.Beautiful Testing offers 23 essays from 27 leading testers and developers that illustrate the qualities and techniques that make testing an art. Through personal anecdotes, you'll learn how each of these professionals developed beautiful ways of testing a wide range of products -- valuable knowledge that you can apply to your own projects. Here's a sample of what you'll find inside:Microsoft's Alan Page shares some of his secrets about large-scale test automation.Scott Barber explains why performance testing needs to be a collaborative process, rather than simply an exercise in measuring speed.Karen Johnson describes how her professional experience intersected her personal life while testing medical software.Rex Black reveals how satisfying stakeholders for 25 years is a beautiful thingMathematician John D. Cook applies a classic definition of beauty, based on complexity and unity, to testing random number generatorsAll author royalties will be donated to the Nothing But Nets campaign to save lives by preventing malaria, a disease that kills millions of children in Africa each year.ContentsI. BEAUTIFUL TESTERS 1. Was it good for you? (Linda Wilkinson)2. Beautiful testing satisfies stakeholders (Rex Black)3. Building open source QA communities (Martin Schröder, Clint Talbert)4. Collaboration is the cornerstone of beautiful performance testing (Scott Barber)II. BEAUTIFUL PROCESS5. Just peachy: Making office software more reliable with fuzz testing (Kamran Khan)6. Bug management and test case effectiveness (Emily Chen, Brian Nitz)7. Beautiful XMPP Testing (Remko Troncon)8. Beautiful large-scale test automation (Alan Page)9. Beautiful is better than ugly (Neal Norwitz, Michelle Levesque, Jeffrey Yaskin)10. Testing a random number generator (John D. Cook)11. Change-centric testing (Murali Nandigama)12. Software in use (Karen N. Johnson)13. Software development is a creative process (Chris McMahon)14. Test-driven development: Driving new standards of beauty (Jennitta Andrea)15. Beautiful testing as the cornerstone of business success (Lisa Crispin)16. Peeling the glass onion at Socialtext (Mathew Heusser)17. Beautiful testing is efficient testing (Adam Goucher)III. BEAUTIFUL TOOLS18. Seeding bugs to find bugs: Beautiful mutation testing (Andreas Zeller, David Schuler)19. Reference testing as beautiful testing (Clint Talbert)20. CLAM Anti-virus: testing open source with open tools (Tomasz Kojm)21. Web application testing with Windmill (Adam Christian)22. Testing one million web pages (Tim Riley)23. Testing Network Services in Multimachine Scenarios (Isaac Clerencia)ContributorsIndex

    Author John Myles White shows you how this powerful class of algorithms can help you boost website traffic, convert visitors to customers, and increase many other measures of success.This is the first developer-focused book on bandit algorithms, which were previously described only in research papers. You’ll quickly learn the benefits of several simple algorithms—including the epsilon-Greedy, Softmax, and Upper Confidence Bound (UCB) algorithms—by working through code examples written in Python, which you can easily adapt for deployment on your own website.Learn the basics of A/B testing—and recognize when it’s better to use bandit algorithmsDevelop a unit testing framework for debugging bandit algorithmsGet additional code examples written in Julia, Ruby, and JavaScript with supplemental online materials

    

    Combining tools, core principles, and plenty of humor, The Agile Samurai gives you the tools and the attitude to deliver something of value every week, and make rolling software into production a non-event. You’ll see how agile software delivery really works and how to help your team get agile fast, while having fun along the way.

    This book is for the beginning to intermediate web developer who wants to solve web development problems with smart JavaScript. It does not assume any prior knowledge of JavaScript programming; however even if you already know some JavaScript, there will be plenty for you to learn here.

    Salesforce.com (more than 50%) and Twitter (more than 75% fall into this category. Ebay gets more than 8 billion API calls a month. Facebook and Google, have dozens of APIs that enable both free services and e-commerce, get more than 5 billion API calls each day. Other companies like NetFlix have expanded their service of streaming movies over the the web to dozens of devices using API. At peak times, more than 20 percent of all traffic is accounted for by Netflix through its APIs. Companies like Sears and E-Trade are opening up their catalogs and other services to allow developers and entrepreneurs to create new marketing experiences. Making an API work to create a new channel is not just a matter of technology. An API must be considered in terms of business strategy, marketing, and operations as well as the technical aspects of programming. This book, written by Greg Brail, CTO of Apigee, and Brian Mulloy, VP of Products, captures the knowledge of all these areas gained by Apigee, the leading company in supporting the rollout of high traffic APIs.

    It guides you through the creation and deployment of a simple webapp, showing how Docker can be used at all stages, including development, testing and deployment.Other topics in this book include using Docker to provide a microservices architecture, how to best do service discovery, and how to bundle applications using Docker. You'll also get an overview of the large ecosystem that has sprung up around Docker, including the various PaaS offerings and configuration tools.