She is single, living in a rented house in Boulder, Colorado, and fitting dance classes and nature hikes between workdays at a software start-up that soon won t exist. While contemplating a sky still hazy from summer wildfires, she decides to take stock of her nomadic life and to find the real reasons she never settled down. The choices she makes from that moment on lead her to re-trace her steps both in the States and abroad as she attempts to understand her life. But instead of going back, she finds herself moving forward to new love, shocking loss, and finally, in a way that she never expects, to a place that she can almost call home.Readers who love the memoirs and personal essays of such rising contemporary writers as Cheryl Strayed, Joy Castro, and Kim Dana Kupperman, will appreciate Faye's observational eye, her passion for the natural world and the creatures that inhabit it, and her search for the surprising truths behind the events of our daily lives.

    Charged with overseeing sensitive internal inquiries, shooting reviews, and performance audits, he ensured each employee met the Bureau's exacting standards of performance, integrity, and conduct. Now, drawing on his distinguished career, Figliuzzi reveals how the Bureau achieves its extraordinary standard of excellence—from the training of new recruits in "The FBI Way" to the Bureau's rigorous maintenance of its standards up and down the organization. Unafraid to identify FBI execs who erred, he cites them as the exceptions that prove the rule. All good codes of conduct have one common trait: they reflect the core values of an organization. Individuals, companies, schools, teams, or any group seeking to codify their rules to live by must first establish core values. Figliuzzi has condensed the Bureau’s process of preserving and protecting its core values into what he calls “The Seven C’s”. If you can adapt the concepts of Code, Conservancy, Clarity, Consequences, Compassion, Credibility, and Consistency, you can instill and preserve your values against all threats, internal and external. This is how the FBI does it.Figliuzzi’s role in the FBI gave him a unique opportunity to study patterns of conduct among high-achieving, ethical individuals and draw conclusions about why, when and how good people sometimes do bad things. Part pulse-pounding memoir, part practical playbook for excellence, The FBI Way shows readers how to apply the lessons he’s learned to their own lives: in business, management, and personal development.

    Maybe you feel the pull to start a business but deep down you're afraid that you don't have what it takes. Maybe you have a great idea but wonder if you're actually qualified to make it happen. Or maybe you want to expand your business, but you're worried about how it will affect your family. If that's you, it's time to start thinking like a boss.In this practical and encouraging book, Kate Crocco exposes the 12 limiting beliefs that are holding you back from your true potential, such as- I should have it all together and I don't- I'm not ready or qualified to start- I don't have enough time- It's already been done before- and moreWith plenty of inspiring true stories and actionable steps you can take--starting now--Thinking Like a Boss will help you turn your limiting beliefs into limitless opportunity.

    Convincing others—and yourself—that you are capable of taking charge and achieving more requires insight and courage. Lead from the Outside is the handbook for outsiders, written with an eye toward the challenges that hinder women, people of color, members of the LGBTQ community, and millennials ready to make change. Stacey uses her hard-won insights to break down how ambition, fear, money, and failure function in leadership, and she includes practical exercises to help you realize your own ambition and hone your skills. Lead from the Outside discusses candidly what Stacey has learned over the course of her impressive career in politics, business and the nonprofit world: that differences in race, gender, and class provide vital strength, which we can employ to rise to the top and create real and lasting change.

    Even more important, he succeeded in never wavering from coaching his way, from a place of deep values. Jackson was tagged as the “Zen master” half in jest by sportswriters, but the nickname speaks to an important truth: this is a coach who inspired, not goaded; who led by awakening and challenging the better angels of his players’ nature, not their egos, fear, or greed.This is the story of a preacher’s kid from North Dakota who grew up to be one of the most innovative leaders of our time. In his quest to reinvent himself, Jackson explored everything from humanistic psychology and Native American philosophy to Zen meditation. In the process, he developed a new approach to leadership based on freedom, authenticity, and selfless teamwork that turned the hypercompetitive world of professional sports on its head. In Eleven Rings, Jackson candidly describes how he:Learned the secrets of mindfulness and team chemistry while playing for the champion New York Knicks in the 1970sManaged Michael Jordan, the greatest player in the world, and got him to embrace selflessness, even if it meant losing a scoring titleForged successful teams out of players of varying abilities by getting them to trust one another and perform in syncInspired Dennis Rodman and other “uncoachable” personalities to devote themselves to something larger than themselvesTransformed Kobe Bryant from a rebellious teenager into a mature leader of a championship team.Eleven times, Jackson led his teams to the ultimate goal: the NBA championship—six times with the Chicago Bulls and five times with the Los Angeles Lakers. We all know the legendary stars on those teams, or think we do. What Eleven Rings shows us, however, is that when it comes to the most important lessons, we don’t know very much at all. This book is full of revelations: about fascinating personalities and their drive to win; about the wellsprings of motivation and competition at the highest levels; and about what it takes to bring out the best in ourselves and others.

    Abdul Kalam.

    Not every man really lives.” —William Wallace, BraveheartMore than twenty years ago Braveheart captured the hearts of moviegoers around the world. The film was nominated for ten Academy Awards, winning five. Now, for the first time, author and screenwriter Randall Wallace shares the journey that led him to the famous Scottish warrior and how telling the story of William Wallace changed the direction of his life and career—from that surprising first moment in Edinburgh, Scotland, to selling the script to a major Hollywood studio.Part autobiography, part master class, Living the Braveheart Life invites us to explore five major archetypes in Braveheart that resonate not only in Randall’s life but in the modern-day lives of both men and women: the Father, Teacher, Warrior, Sage, and Outlaw. Join blockbuster film director Randall Wallace on the journey of his creative and personal life. Discover why thousands of moviegoers continue to say Braveheart is their all-time favorite film and how its creator and architect came to believe that he must write as if his life depended on it. Living the Braveheart Life is a challenge to all of us to engage in the greatest battle of all—the one inside the human heart.“I don’t think I’ve ever read anything like it . . . a prescription for what ails the contemporary soul.”—Steven Pressfield, screenwriter & author of ­The War of ArtFront FlapDuring his prolific Hollywood career, Randall Wallace has amassed an enviable body of work. Films such as The Man in the Iron Mask, We Were Soldiers, and Secretariat have become box office standards. Yet no film defines his life and career more than Braveheart, written from a well of deep personal passion, steeped in years of reflection.With roots in small-town Tennessee, Randall’s hunger for adventure and unlimited horizons leads him to Duke University. ­There he sits under the tutelage of Thomas A. Langford, whose infectious love and learning and faith light up a classroom and a young man’s vision of life’s possibilities.A decade later, while on a trip to Scotland, Randall is introduced to an unfamiliar statue with an inscription that bears his last name. After hearing the first fragments of the Scottish hero’s tale, Randall recognizes the seeds of a truly great story.His William Wallace and his band of warriors forever changed the way we view love, war, and freedom. Living the Braveheart Life is a personal narrative of how an epic feature film came to life and breathed life into its author. It is the kind of book that will change the way we approach our internal battles, creative or personal.Welcome to a master class in storytelling from the consummate storyteller.

    In her latest book, she sets off on another quirky and riotous ride, choosing to circumnavigate the coastline of the British Isles. And she discovers that her homeland can be as surprising and full of incident as anywhere she has ever been. Beginning in Portsmouth, Josie sets off in a clockwise direction after a Shetland grandmother warns her that she'll end up meeting the devil if she travels anti-clockwise. Through rain, hail, floods, bitter temperatures, minor earthquakes and dusty drought, Josie pedals on, eventually returning to Land's End to complete Stage One of her remarkably lengthy odyssey along 5,000 miles of seaside, estuaries, creeks and islands. But is all as it seems? Who is the mysterious builder who appears at all the wrong moments? Who are the two-wheeled taggers-on lurking in her wake? What did she find at Puckpool Point, Bozomzeal and Woon Gumpus? And how did Josie so badly miscalculate her approach to the seafront at Newhaven that she landed in France?

    In this riveting and timely memoir, the groundbreaking journalist unpacks lessons on race, identity, and success through her own journey, from navigating her way as the unstoppable child of an unlikely interracial marriage in small-town California to finding herself on the frontlines of a modern movement for the next generation of change makers. Welteroth moves beyond the headlines and highlight reels to share the profound lessons and struggles of being a barrier-breaker across so many intersections. As a young boss and often the only Black woman in the room, she’s had enough of the world telling her—and all women—they’re not enough. As she learns to rely on herself by looking both inward and upward, we’re ultimately reminded that we’re more than enough.

    Now we have a chance to read, chapter by chapter, how through four generations this family has established one of the finest retail institutions in the world."-Peter Strom, Former Vice Chairman Polo/Ralph Lauren According to David Glass, President and CEO of Wal-Mart, Nordstrom's customer service standards are "what we all shoot for." In his 60 Minutes profile on Nordstrom, Morley Safer raved that the much-acclaimed "Nordstrom Way" was "not service like it used to be, but service like it never was." What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example? This updated Second Edition reveals the secrets behind the phenomenal success of this American customer-service legend. Written by veteran journalist Robert Spector and top Nordstrom salesman Patrick McCarthy, and based on exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, this captivating book tells you how this much admired-and much feared-powerhouse retains its customer-service supremacy in the competitive world of bricks-and-mortar retail. In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: * Valuing the nobility of good service * Finding and bonding with customers * Serving and keeping those customers * Giving frontline people the freedom to make decisions Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction. Praise for The NORDSTROM Way "For anyone looking to understand customer service at its best, this book bubbles with insights."-Business Week "Nobody does it better than Nordstrom. And this is the first thorough, close-up look at its service secrets. A real winner."-Tom Peters, President, The Tom Peters Group "Outstanding customer service and Nordstrom are synonymous. Their innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."-David D. Glass, President and CEO, Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers."- J. Willard Marriott Jr. Chairman and President, Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world."-Leonard A. Lauder Chairman and CEO, Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer."-Donna Karan, Chairman and Chief Designer, Donna Karan International, Inc. "Nordstrom is legendary for the way they take care of the people who walk through their doors. Spector and McCarthy have made The Nordstrom Way available for everyone to turn their ducks into eagles."-Ken Blanchard, Coauthor, The One Minute Manager

    . . ch . . . changes, which took me from insanity to clarity, from egocentricity to altruism, from alcoholism to activism. These changes have marked an evolution in what I want from this life. I am what I want. What I seek to consume, possess, and achieve is a mirror that reflects my lusts and cravings, values and priorities, and moral boundaries or lack thereof. I am happy to say that what I want today is much less toxic and self-centered than what I used to want. It's taken decades of selfexamination to peel back the layers and figure out what really makes me happy. And while I'm still searching for my ultimate bliss, I know for sure it's not what I once thought it was. It's not alcohol, cigarettes, money, food, sugar, or status symbols: I've consumed all of those in massive quantities, and they've just made me miserable. Now, I want what can't be tasted, smoked, worn, seen, or counted. It's the opposite of material. As sappy as it might sound, what I want is spiritual.'--From the Introduction In iWant, Jane Velez-Mitchell shares her candid and engaging story of the true adventure of her life, a journey of self-discovery that is still in full throttle. As she searches for the ultimate joy and freedom that come from living a compassionate life, she challenges all of us to learn from her examples to end destructive behaviors and embrace a meaningful existence alongside one another.

    Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own.In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy.A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

    When he learned how to see again, he didn't want anyone's pity. People shouldn't feel sorry for him, he decided, and they shouldn't feel sorry for themselves either. Most people's everyday challenges aren't as extreme as surviving combat or working to regain their sight, but that's just Crenshaw's point: If we can meet life's toughest challenges without resenting our luck or complaining, minor daily obstacles aren't worth our outrage. "Microaggressions" and "triggers" from mere words mean little to someone who's had bullets fly by their head. That's Crenshaw's simple lesson in FORTITUDE: Lighten up, toughen up, and get to work on what's important (hint: it's not giving into a culture of outrage, playing the victim, and seeking an apology).FORTITUDE is a no-nonsense advice book for a society desperately in need of tough love. With meditations on perseverance, failure, and finding much-needed heroes, the book is the antidote for a prevailing "safety culture" of trigger warnings and safe spaces. Interspersed with lessons and advice is Crenshaw's own story of how an average American kid from the Houston suburbs has faced all sorts of unexpected situations -- from war zones to the halls of Congress -- and managed to navigate them all with a few simple tricks: a sense of humor and an even greater sense that, no matter what anyone else around us says or does, we are in control of our own destiny.

    When he died in the grandest house in New Orleans sixty-nine years later, he was among the richest, most powerful men in the world. In between, he worked as a fruit peddler, a banana hauler, a dockside hustler, and a plantation owner. He battled and conquered the United Fruit Company, becoming a symbol of the best and worst of the United States: proof that America is the land of opportunity, but also a classic example of the corporate pirate who treats foreign nations as the backdrop for his adventures. In Latin America, when people shouted “Yankee, go home!” it was men like Zemurray they had in mind.            Rich Cohen’s brilliant historical profile The Fish That Ate the Whale unveils Zemurray as a hidden kingmaker and capitalist revolutionary, driven by an indomitable will to succeed. Known as El Amigo, the Gringo, or simply Z, the Banana Man lived one of the great untold stories of the last hundred years. Starting with nothing but a cart of freckled bananas, he built a sprawling empire of banana cowboys, mercenary soldiers, Honduran peasants, CIA agents, and American statesmen. From hustling on the docks of New Orleans to overthrowing Central American governments, from feuding with Huey Long to working with the Dulles brothers, Zemurray emerges as an unforgettable figure, connected to the birth of modern American diplomacy, public relations, business, and war—a monumental life that reads like a parable of the American dream.

    One end of the globe to the other. 800 hitchhiking rides. 18 thousand miles. Four seasons. Three continents. 19 countries.How many rides does it take to hitch from Tasmania to London? Rogue wanderer Jamie Maslin decides to find out, propelling him into a high stakes adventure of a lifetime that sees him tackle searing desert, freezing mountains, tropical jungle and barren steppes on little more than a thumb and a prayer.The Long Hitch Home is a dynamic mix of heart-thumping adventure and well-researched social, cultural, and historical commentary on the score of countries Maslin encountered during his arduous, and at times life threatening, journey home.Whether writing about exotic backstreets of cities few of us will get to see, or unique wonders far off the beaten track, Jamie Maslin gives a thrilling and often hilarious account of what it is like to hit the road and live with intensity and rapture.