It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    100% complete coverage of all objectives for exam RH302 Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Real-world exercises modeled after hands-on exam scenarios Two complete lab-based exams simulate the format, tone, topics, and difficulty of the real exam Bonus content (available for download) includes installation screen review, basic instructions for using VMware and Xen as testbeds, and paper and pencil versions of the lab exams Covers all RH302 exam topics, including: Hardware installation and configuration The boot process Linux filesystem administration Package management and Kickstart User and group administration System administration tools Kernel services and configuration Apache and Squid Network file sharing services (NFS, FTP, and Samba) Domain Name System (DNS) E-mail (servers and clients) Extended Internet Services Daemon (xinetd), the Secure package, and DHCP The X Window System Firewalls, SELinux, and troubleshooting

    And after you read Why Do Dogs Drink out of the Toilet?, it will make perfect sense to you, too. Award-winning pet experts Dr. Marty Becker and Gina Spadafori take you on a trip into the canine mind. And it's not at all a scary place. . . .Dogs live to smell, to feel good, to clarify their relationship with other dogs (and with us), to love, to laugh. When you start looking at the world their way, everything falls into place. Of course they drink out of the toilet--the water is fresher. Sniffing another dog's behind is just like reading their resume, except you know nothing is made up. Barking at the letter carrier makes him go away--every single time! And rolling in stinky stuff just smells like heaven. (Because what smells heavenly is, after all, a matter of taste.)The better you understand dogs, the easier it is to love the pooch on your couch. Find out why hunting dogs don't mind suppressing their basic instinct, how assistance dogs for the blind get their job done, why little dogs like to mix it up with big dogs, and everything you always wanted to know about canine sex but were afraid to ask.You'll also find the answers to questions that tend to tickle your curiosity: How do dogs get into dog shows? Which breeds are made in America? Do some dogs really have dreadlocks? Do all dogs need a backyard? How did Lassie always find her way home?You've got questions? This book's got answers.

    She imagined posh flights and swanky hotels. Then I said the three words every girl longs to hear: Volkswagen camper van.’This frank and funny true story of a 'family gap year' like no other shows how the passing comment of a bored 9-year-old can snowball into an absurd expedition into strange lands, financial peril and some distinctly unsavoury living arrangements. With Strawberry Fields New York in their sights, the Beatnik Beatles inadvertently gatecrash an Italian wedding, suffer brutal torture at the hands of a Turkish masseur, appear in a Bollywood film and trust their entire journey across Australia to the whim of an army of online-blog followers - and all to a Lennon & McCartney soundtrack, played badly on instruments bought on eBay.Got a taste for adventurous travel? Ever felt the peril of performing in public? Tried to entertain children on a very, very long car journey? Great! Do you want to join a band?‘It’s a dirty story of a dirty man.’Paul McCartney‘Please stop calling us.’The Times Literary Supplement‘We do not condone absenteeism on this scale.’Oxfordshire Education Authority(From Amazon.co.uk)

    It gives information on safe and effective methods of riding a bike. This edition reflects changes in advice and in regulations, and includes illustrations to explain the importance of correct positioning and hazard awareness, a chapter on motorway riding, and notes of main learning points and reviews and questions for each chapter.

    You'll learn all the latest about raising a cat of your dreams, introducing a new kitten to the rest of your family, and enjoy the award winning cute kitten pictures. Nationally known pet authority Amy Shojai's award-winning book contains the latest cat behavior information and kitten care research, including updated cat vaccinations guidelines, animal behavior advice, cat language tips and more. This veritable "Kitten 101" is packed with all the must-know facts about cats and kitten facts including: Choosing a kitten Best kittens for adoption Kitten breeds and buying kittens How to train a kitten Understand kitten behavior Fixing and preventing common kitten problems Toilet training cats and litter training kittens How to stop kitten biting and cat hissing Understand cat communication, cat body language and cat purrs Cat breed guide with care considerations and kitty personality types Introducing a kitten to a cat and/or a dog Kittens food considerations Grooming a cat or kitten Kitten vaccinations Kitten parasites and cat worms Kitten spay and neuter Kitten first aid Cat legends, myths, and fun facts Plus a myriad of UPDATED kitten and cat supply resources: the best kitten Websites, cat associations and feline clubs, animal welfare organizations and feline foundations, recommended cat books and kitten magazines, online kitten and cat products sources Amy Shojai is a certified animal behavior consultant, a founder of the international Cat Writers' Association, and appears as an expert on Animal Planet's CATS 101 and DOGS 101. She is the author of 30+ award winning pet care books, and also writes the critically acclaimed SEPTEMBER DAY pet-centric thrillers.

    He takes you inside a typical interview by exploring the various types of case questions, and he shares with you the acclaimed Ivy Case System. It will give you the confidence to answer even the most sophisticated cases. The book includes dozens of strategy cases, with case starts exercises, 21 ways to cut costs -- plus a special section on Federal and nonprofit cases.!

    You (and your bees) will be buzzing with delight.From picking the right hive and bringing your bees home to surviving winter and collecting honey, experienced beekeeper Amber Bradshaw takes you on an easy-to-follow journey through your first year of beekeeping and beyond.Beekeeping for Beginners includes: Just the essentials—Learn everything you need to know to begin your first colony—written with brand new beekeepers in mind. Modern beekeeping—Start your colony off right with guides that feature the newest practices and current, natural approaches. Learn to speak bee—Clearly defined terms and a complete glossary will have you talking like a pro beekeeper in no time. Begin your beekeeping the right way—and avoid getting stung by mistakes—with Beekeeping for Beginners.

    Every year, tens of thousands of people embark towards taking the exam via private study, Cisco Academy courses, or online training. The sad truth is most students quit along the way, and for those few who actually do attempt it, only 50% pass. All that time, effort, and money wasted! If there are so many manuals, CBT courses, lab simulators, exam engines, and study resources out there, then what goes wrong? This is the question Cisco trainer Paul Browning wanted to get to the bottom of. After interviewing thousands of students, he discovered that most people quit because they are simply overwhelmed with the sheer volume of material they need to digest and, of course, the large number of hands-on skills they need to be able to demonstrate in the exam. Add to that the day-to-day stresses of commuting to work, bringing up a family, and the distraction of everyday problems and challenges; it's no wonder people quit. This is where Cisco CCNA in 60 Days can help. Devised by two industry experts and countless Cisco students just like you, the 60-day programme breaks down every exam requirement into a daily study task. All you need to do is open the book at the relevant day (from 1 to 60), read the theory, and complete the lab. Every lesson is reviewed several times in the form of exam questions, review sessions, a handy exam cram guide, and, of course, hands-on labs for you to follow. You can choose to take the CCENT after the first 30 days and the ICND2 after the next 30 days, or you can take the CCNA after 60 days of study. Here is what is included in your study guide: 60 daily study tasks Full explanations of theory Real-world tips and advice Over 47 hands-on labs, plus 15 bonus CCENT and ICND2 labs CCENT and ICND2 cram guides Bonus VLSM guide Motivational goal-setting guide Downloadable videos Author Paul Browning is a former police officer who used his CCNA qualification to help him make a career change to IT. He worked for Cisco in the UK for a while, and then went on to start his own Cisco training company, which he ran for 8 years before moving into online Cisco training. He is the author of several Cisco study guides. He has also created the online Cisco certification training sites, including www.howtonetwork.net and www.in60days.net. Technical author Farai Tafa used to work in a shoe shop but decided he wanted more out of life, so he began to study for his Cisco exams. He is now a dual CCIE and one of the leading Cisco consultants in the US. He currently designs, installs, and troubleshoots networks for large companies.

    Jean's loose, expressive paintings are filled with colour and personality, and embrace a range of subjects that includes flowers, animals, people and places, all influenced by the countries and cities she's lived in and the people she's met during her life. This beautiful book contains easy-to-follow and inspiring introductory sections such as ‘an artist’s treasure chest’ and ‘the colour gym’, offering practical guidance and in-depth exercises in an innovative and accessible way, and the numerous examples of Jean’s work will inspire and encourage novice as well as experienced artists. After this introductory section, the book shows the reader how to put the skills they've learned into practice with gorgeous step-by-step projects packed full of expert tips and advice, encouraging them to move forward and develop their own style of working. Like her painting, Jean's writing is filled with passion and enthusiasm, transporting the reader through a world of watercolour that will not fail to excite and inspire.

    A picture of yourself with your practically perfect dog. You've always preferred big dogs, and your ideal dog is sturdy, strong, and energetic. At the same time, you envision a dog who is gentle and completely in tune to your needs, your whims, and your every move. That perfect dog is likely a Labrador Retriever. After all, the Labrador Retriever is the most popular dog in the United States, according to American Kennel Club registrations. Labs are beautiful, friendly, adaptable, easygoing, brave, loyal, dependable, and intelligent. What could be better? Labrador Retrievers For Dummies is a useful guide to have if you're thinking of getting a Lab or even if you already own one. Perhaps you're just curious about this popular breed. This handy reference is for you if you want toFind out if a Lab suits your lifestyle Know what to look for in Lab pups Determine if a breeder meets high standards Understand health and nutrition needs Handle emergencies with a cool head Train your dog with the lure-and-reward technique Show off your Lab in competitions You can live a fulfilling life with your Lab by making sure she is socialized, healthy, and well trained. What better task for humans and dogs than to be great companions for each other? However, you may need some help in knowing how to get the most out of your relationship with your Lab. This friendly guide offers that help with the following topics and more:Exercising your pup and older Lab Choosing the right veterinarian Exploring spaying/neutering Keeping your Lab beautiful with good grooming Helping your dog deal with divorce, a new baby, moving Managing barking and whining Housetraining your new puppy Traveling to dog-friendly vacation destinations Choosing a pet sitter or boarding kennel Volunteering your lab as a therapy dog Labrador Retrievers are big, energetic, and sometimes boisterous (especially as puppies), and they don't take care of themselves. They need you. Don't let them need you unless you're ready to be needed.

    Clyde Brooks gives us a first hand view of the life and times of a country veterinarian and insight into the miracle of medicine and compassion. the formula for the healing art. Tending Critters in the Ridges carries the reader from muck and manure of the pig pen to the sterility of a surgical room and all the places in between. It is a timeless story that lifts the spirits and let's you know why the people of this rural town consider the veterinarian as their family's other doctor.

    This new model replaces the popular D5000 and creates a nice bridge between the more beginner-level D3100 and the high-end D7000.This book has one goal: to teach D5100 owners how to make great shots using their new Nikon camera. Users learn how to use the D5100 to create the type of photos that inspired them to buy the camera in the first place. Everything in the book is in service of creating a great image.Starting with the top ten things users need to know about the camera, photographer Rob Sylvan carefully guides readers through the operating features. Owners get practical advice from a pro on which settings to use when, great shooting tips, and even end-of-chapter assignments.

     Do you know the best martial art for 'real' street self-defense? Or how board breaking really works - and how you can do it? Uncover the one self-defense myth that will keep you alive! The truth behind martial arts superhumans Which is the original martial art? The truth about your inner badass The surprising reality behind everyone's favorite weapon What meditation can really do for you The secret 'trick' to Bruce Lee's One Inch Punch + Free Bonus Book! And more! From Amazon Best Selling Martial Arts Author Phil Pierce, this guide cracks open the secretive techniques and explores why we are fascinated by the unknown and the mysterious. Whether you train in Karate, Taewkondo, Kung Fu, MMA, Origami or none of these you will find this Kindle Short eye opening and entertaining. Discover the truth behind the legends - Click and Grab your copy now!

    The idea that his foray into meth production was not merely a dalliance with darkness, but was actually a full-blown awakening intrigued us. And most of all, the idea that we came to have no respect for the protagonist of our favorite show utterly fascinated us.We couldn’t look away.Breaking Down Breaking Bad attempts to poke into the dark corners of Walter White’s mind, explore the traits that make this show special, and revels in the joy of what is arguably the best drama ever to appear on television. In doing so, it also peels back the layers of what makes characters like Jesse Pinkman tick, explores why we were so drawn to characters like Gus Fring and Mike Ehrmantraut, and relives some of the greatest moments of this already legendary show.Because the show may be gone, but the conversation about it certainly isn’t.Eric San Juan is the coauthor of A Year of Hitchcock (Scarecrow Press 2009) and Hitchcock’s Villains (Scarecrow Press 2013), as well as Geek Wisdom (Quirk Books 2011) and other books. Before Breaking Bad came along, he thought Deadwood was the greatest thing since sliced bread. He still thinks it’s pretty damn good.