government—an usher in the White House. For more than 200 years, a small office has operated on the State Floor of the White House Executive Residence. Known as the Usher's Office, whose mission is to accommodate the personal needs of the first family, and to make the White House feel like a home. The Usher's Office is the managing office of the Executive Residence and its staff of 90-plus. The staff consists of butlers, carpenters, grounds personnel, electricians, painters, plumbers, florists, maids, housemen, cooks, chefs, storekeepers, curators, calligraphers, doormen, and administrative support. Ushers work closely with the first family, senior staff, Social Office, Press Office, Secret Service Agency, and military leaders to carry out White House functions: luncheons, dinners, teas, receptions, meetings, conferences, and more. Chris Emery was only the 18th White House Usher since 1891, and had the honor and privilege to serve presidential families for three years during the Reagan administration, four years for President H. W. Bush, and 14 months under President Clinton. His vignettes recreate intimate White House happenings from an insider’s viewpoint. Chris Emery was the only White House Usher to be terminated in the 20th century. Turn the pages to find out which first lady fired him... “With his book, White House Usher: Stories from the Inside, former usher Chris Emery gives his readers a peek inside what happens upstairs at the White House. Chris’ anecdotes tell a rich story of how America’s house really is the First Families’ home. I loved my trip down memory lane.” - Former First Lady Barbara Bush (October 2017)

    An unfortunately common situation...quickly develops into a wonderfully uncommon and heartfelt adventure." - An Erma Bombeck "Hot Tamale" http://humorwriters.org/2016/02/19/ho... - “Spot-on, highly entertaining, and absolutely hilarious” - Lynne Willard, Editor & U.S. expat - - "Jaw droppingly hilarious" Carol Penn-Romaine, award-winning writer - - A wealth of cultural information tucked between the chuckles - - Includes discussion questions for book clubs & classrooms - - As the zany protagonist comes to understand Mexico & appreciate Hispanic culture, readers do the same - - 20% of profits go to the ACLU - - "Holy Cow! This book is hilarious!" - Cynthia Norman, Cosmic Philosopher - “Learning about a new culture can be hilarious – as seen through this book!” – Diane Gilliard, Counselor - An Amazon Top-10 Bestseller in Travel/Mexico (7/17-9/17); Biography/Memoir, Crimes & Criminals, Solo Travel, Single Parenting, Teen & Young Adult Biographies (various dates) - SYNOPSIS A suburban housewife liberates herself from her peanut-butter-and-jelly life and flees to Mexico. While battling the cultural quirks that send less adventurous souls hightailing it back to the U.S., she struggles to learn Spanish, cope with foreign customs, raise her kids, and run a school. To supplement her meager income she smuggles, using her gift for gab and wily wit to outfox the government officials. But not all of her smuggling tricks and tactics go as planned. EMBEDDED MULTICULTURAL ISSUES - The women’s movement - The 1960s cultural revolution - Culture shock - Immigrant adjustment & adaptation - Immigrant parenting issues - Identity development in children of immigrants - Intergenerational value clashes in immigrant families - Diverse customs & mores - Racism - Sexism - Prejudice - Classism - Ageism - Cultural evolution - Expatriate re-integration - Individualist/Independent (e.g., North American) vs. Interdependent/Collectivist (e.g., Hispanic) orientation to: ° Time (past/present/future) ° Activity (being/becoming/doing) ° Social relations (hierarchical/collateral/egalitarian) ° Self-efficacy (fate/destiny vs. personal control)

    

    Fully updated with the 2009 practice guidelines, this book will take you through every step of a project - from planning and establishing roles to closing and reviewing - offering practical and easy-to-understand advice on using PRINCE2. It also shows how to use the method when approaching the key concerns of project management, including setting up effective controls, managing project risk, managing quality and controlling change. PRINCE2 allows you to divide your project into manageable chunks, so you can make realistic plans and know when resources will be needed. PRINCE2 For Dummies, 2009 Edition provides you with a comprehensive guide to its systems, procedures and language so you can run efficient and successful projects.PRINCE2 For Dummies, 2009 Edition includes: Part I: How PRINCE Can Help You - Chapter 1: So What's a Project Method and Why Do I Need to Use One? - Chapter 2: Outlining the Structure of PRINCE2 - Chapter 3: Getting Real Power from PRINCE2Part II: Working Through Your Project - Chapter 4: Checking the Idea Before You Start - Chapter 5: Planning the Whole Project: Initiation - Chapter 6: Preparing for a Stage in the Project - Chapter 7: Controlling a Stage - Chapter 8: Building the Deliverables - the Work of the Teams - Chapter 9: Finishing the Project - Chapter 10: Running Effective Project BoardsPart III: Help with PRINCE Project Management - Chapter 11: Producing and Updating the Business Case - Chapter 12: Deciding Roles and Responsibilities - Chapter 13: Managing Project Quality - Chapter 14: Planning the Project, Stages, and Work Packages - Chapter 15: Managing Project Risk - Chapter 16: Controlling Change and Controlling Versions - Chapter 17: Monitoring Progress and Setting Up Effective ControlsPart IV: The Part of Tens - Chapter 18: Ten Ways to Make PRINCE Work Well - Chapter 19: Ten Tips for a Good Business Case - Chapter 20: Ten Things for Successful Project Assurance Part V: Appendices - Appendix A: Looking into PRINCE Qualifications - Appendix B: Glossary of the Main PRINCE2 Terms

    People flock to locations who wish to have experiences of their own and delve into the exciting, quizzical and frightening world of those who have passed on. When speaking about haunted places there are more than a few that are surely recognizable to most people. However, for the avid ghost teller or hunter these long told tales have almost lost their ebullience and the romance is long gone. Discovering new haunts are like diamonds in the rough. Unchartered ghost stories and research are the crème de la crème for anyone who devours such tales. In this book, author and ghost hunter Sarah Ashley will take you on a new adventure of mysterious happenings, strange sights, horrific details of torture and torment and share with you some truly startling evidence from some of the most haunted, yet less glamorized locations across the United States.

    This is not your ordinary e-book! Find recipes and tips all about baking in your skillet! You'll see unique recipes for cornbread, coffeecakes, cobblers, and more!

    . . IN 300 WORDS OR LESSIt’s a daunting task. Even the most seasoned professionals find business school application essays to be among the hardest pieces they ever write. With a diverse pool of talented people applying to the nation’s top schools from the most successful companies and prestigious undergraduate programs in the world, a simple biography detailing accomplishments and goals isn’t enough. Applicants need clear and compelling arguments that grab admissions officers and absolutely refuse to let go.To help them write the essays that get them accepted into Harvard or any of the country’s other top programs, the staff of The Harbus---HBS’s student newspaper---have updated and revised their collection of sixty-five actual application essays as well as their detailed analysis of them so that applicants will be able to:* Avoid common pitfalls* Play to their strengths* Get their message acrossWherever they are applying, the advice and tested strategies in 65 Successful Harvard Business School Application Essays give business professionals and undergraduates the insider’s knowledge to market themselves most effectively and truly own the process.

     Promotes simple shifts in thinking that can be easily implemented into real-life situations. Offers a way out of suffering and demonstrates how to keep a peaceful mind, so that even the bad times are good! Explains the cause of all human problems and how to overcome them. Explains how to strip away the layers of unhelpful beliefs that we’ve accumulated over the years, so that we can experience mental freedom and self-expression. Gives straight-forward techniques on how to enhance communication skills and achieve goals, whilst keeping a peaceful mind. Enables the reader to create harmonious relationships – which is something that everyone wants. In BOOK ONE - LIFE IS WHAT YOU MAKE IT - You'll learn: How your mind creates your experience of the world. How to overcome your problems by gaining mastery of your mind. How to focus on only thoughts that serve you. How to harness your own inner dialogue instead of being a slave to it. People who practice the teachings in the series often report: An understanding that their mind is the cause of all their suffering, and how to keep it peaceful. An insight into the workings of the mind, which empowers the individual to control their life experiences, rather than being at the mercy of what life throws at them. A permanent increase in satisfaction, peace of mind, and confidence. An improvement in the quality of relationships and communication skills. An understanding of where their concept of self comes from, and how to cultivate the helpful personality traits, whilst abandoning the unhelpful ones.

    Names of Kings and major political/military persons have been updated and major typographical errors found with the previous Kindle edition have been corrected. Combined with copious illustrations, maps and images, the newly revised Dark Ages is essential reading for anyone seeking to understand a critical period in Western history that saw the transition from Roman Imperial rule to conquest-driven tribal rule and, ultimately, a flowering into the High Middle Ages. Oman provides one of the best historical examinations and explanations about the period widely known as the Dark Ages, when the end of total and complex Roman Imperial rule over Europe and the Mediterranean collapsed, taking the institutions that provided so much cultural sophistication and stability with it. The Dark Ages has been split into three books, mainly for ease of reading; the original book published in 1893 was a massive tome that covered the period from 476 CE to 918 CE. This second book in the new edition covers the period from 561 CE to 743 CE:THE SUCCESSORS OF JUSTINIAN 565-610DECLINE AND DECAY OF THE MEROVINGIANS 561-656THE LOMBARDS IN ITALY, AND THE RISE OF THE PAPACY 568-653HERACLIUS AND MOHAMMED 610-641THE DECLINE AND FALL OF THE VISIGOTHS A.D. 603-711THE CONTEST OF THE EASTERN EMPIRE AND THE CALIPHATE 641-717THE HISTORY OF THE GREAT MAYORS OF THE PALACE 656-720THE LOMBARDS AND THE PAPACY 653-743CHARLES MARTEL AND HIS WARS 720-741

    Sundar Pichai’s appointment was hardly an unexpected one. Pichai is a man known as much for his veritable Midas touch with every product he has developed or led for Google – Chrome, Chrome OS and Android, to name just a few – as for his superlative people skills and open-minded approach to innovation. Yet, the company’s decision to restructure its product lines and appoint Pichai as the head of a leaner, more focused Google, has raised inevitable questions: • What does Pichai’s role augur for the future of the tech giant? • Will Google consolidate its position for existing products or will they focus on creating new ones? • And will Pichai transform the organization that Schmidt, Page and Brin created and led, or confirm the belief of a minority of naysayers that he is not yet ready for this daunting role? Pichai: The Future of Google provides answers to these questions while throwing light on Sundar Pichai’s childhood and education; his entry into the tech world and quick rise up the ranks in Google; and his key contributions as a leader and tech-guru to Google’s most successful properties. Timely and insightful, this book offers a rare glimpse into the fascinating ecosystem of a path-breaking company and shows us what it takes to be a dynamic leader in the 21st century.

    You've laughed along with millions of others. And you've learned new euphemisms for poop, which can come in handy if you're ever apparated back to junior high. But who creates all these ads? Glad you asked. It's Harmon Brothers. Author Chris Jones pulls back the curtain and reveals the behind-the-scenesmagic including their innovative business model, one of the biggest secrets behind their success. With awards from AdAge, Unruly, ADWEEK, and a WEBBY for Best Writing, Harmon Brothers, and their revolutionary model, transform poop into gold, and can do the same for you and your company.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    From the "a-ha" moment in junior high school that inspired his very first guitar, Taylor has been living the American dream, crafting quality products with his own hands and building a successful, sustainable business. In Guitar Lessons, he shares the values that he lives by and that have provided the foundation for the company's success. Be inspired by a story of guts and gumption, an unwavering commitment to quality, and the hard lessons that made Taylor Guitars the company it is today.

    

    He's been part of five premierships: three as a player at Essendon, where he was coached by the best, and two at Geelong, where he coached that club's greatest team of all. He exited the game amid the Essendon supplements scandal with unfinished business. After 34 years 'at a thousand kilometres an hour', Thompson has taken the opportunity to reflect on the game that shaped him and to reveal the personal cost of his involvement at the top level. We ride the bumps of the coaches' box, the boardroom and the press conferences as Mark Thompson handles things his own way. He talks about his mentors, his proteges and contemporaries with insight and candour. And he reveals the development of what became his trademark as a successful coach: building a team from the ground up to play defence-first accountable footy, with kamikaze ball movement, under a teacher-mentor relationship. This is as good a book about football as you'll get, from a purist who is not interested in the politics of the AFL. His legacy is some of the greatest footy to be played in the modern era. 'I hate group-think, it's just not my style. I have never been part of any boy's club in footy. I have been an independent going right back to my youth ...I make no apologies for saying what I think. It is my story, after all.'