Canticos: Los Pollitos / Canticos: Little Chickies


Susie Jaramillo - 2016
    This English adaptation of the song is as catchy and lyrical as the Spanish version and sure to engage new audiences not familiar with the original song. The song is an homage to the demanding nature of babies and the unconditional love, care, and warmth given to them by their mommies.

Pierce-Arrow


Susan Howe - 1999
    Besides George Meredith and his wife Mary Ellen, Swinburne and his companion Theodore Watts-Dunton are among those who also find a place in the three poem-sequences that comprise the book: "Arisbe," "The Leisure of the Theory Class," and "Rückenfigur." Howe's historical linkings, resonant with the sorrows of love and loss and the tragedies of war, create a compelling canvas of associations. "It's the blanks and gaps," she says, "that to me actually represent what poetry is-the connections between seemingly unconnected things-as if there is a place and might be a map to thought, when we know there is not."

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment


Brad Cleveland - 1997
    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

Body for Life Success Journal


Bill Phillips - 2000
    With over three million copies sold and after more than three years on bestseller lists, Body–for–Life is still going strong. People everywhere are discovering that they too have the power to change their body, their mindset, their life. They are discovering that when they make a change, they make a difference –– they become an inspiration to others, a positive example of living a healthy style of life. And now, with this new Success Journal, becoming a Body–for–Life success story is within reach for everyone.More than just a typical log book, this complete Success Journal guides you, day by day, step by step, through the entire 12–week Program. Bill Phillips designed this book to help you stay focused and inspired. Through its pages, he will be with you every step of the way and so will other people who have successfully completed the Program. Each and every day they will support you, encourage you, and help you complete the Program in championship style. When you finish this Success Journal, it will document your success story. However, the real reward will be your new, transformed body and your clear, empowered mindset.

Savannah From Savannah / Savannah Comes Undone


Denise Hildreth Jones - 2005
    It is a place know to most as Savannah. It is a place know to me as home. I wish I could tell you it was my love for this city that precipitated my return. But I did not return out of a mere longing for home. I returned because I have something to prove to home. I am Savannah...from Savannah. Savannah Comes Undone Seeing my mother as the lead story on the six o'clock news was no great cause for alarm...until the camera revealed her chained to a downtown monument! I thought I knew my mother—but right now I'm not sure I even know myself. I'm currently a journalist for the Savannah Chronicle. And I don't need drama. Really. I can create my own. Who needs extra? But in spite of the mind-boggling events in Savannah this week, the truth is going to be revealed by one of its very own. I am Savannah...from Savannah.

Echoes in Death: Chapter 1


J.D. Robb - 2016
    Robb, is the perfect entry point into the compelling In Death police procedural series featuring Lieutenant Eve Dallas.As NY Lt. Eve Dallas and her billionaire husband Roarke are driving home, a young woman—dazed, naked, and bloody—suddenly stumbles out in front of their car. Roarke slams on the brakes and Eve springs into action.Daphne Strazza is rushed to the ER, but it’s too late for her husband Dr. Anthony Strazza. A brilliant orthopedic surgeon, he now lies dead amid the wreckage of his obsessively organized town house, his three safes opened and emptied. Daphne would be a valuable witness, but in her terror and shock the only description of the perp she can offer is repeatedly calling him “the devil”...While it emerges that Dr. Strazza was cold, controlling, and widely disliked, this is one case where the evidence doesn’t point to the spouse. So Eve and her team must get started on the legwork, interviewing everyone from dinner-party guests to professional colleagues to caterers, in a desperate race to answer some crucial questions: What does the devil look like? And where will he show up next?

Revolver


Robyn Schiff - 2008
    The long, lavish, and utterly unpredictable sentences that Schiff has assembled contort as much to discover what can’t be contained as what can.     This is a book of extremes relentlessly contemporary in scope. And like the eighty-blade sportsman’s knife also described here, Revolver keeps opening and reopening to the daunting possibilities of transformation—“Splayed it is a bouquet of all the ways a point mutates.”from “Silverware by J. A. Henckels”Let me beas streamlined as my knife when I say this.As cold as my three-pronged fork thatcools the meat even as it steadies it.A pettiness in me was honedin this cutlers’ town, later bombed,in which Adolf Eichmann, who was born therealongside my wedding pattern, could hearthe constant sharpening of kniveslike some children hear the corn in their hometownstalking to them through the wind.The horizon is just the score they breathe throughlike a box of chickensbreathing through a slit.

Your Pregnancy Week by Week


Lesley Regan - 2005
    Stunning state-of-the-art imagery and specialist up-to-the-minute research and information describes your baby's remarkable progress in the womb. With clear, authoritative advice that demystifies complex medical jargon, this is an essential guide for every parent-to-be during this extraordinary and wonderful time.