It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communitites their loyal fans - a place where: Employees say, "I love to work here." Managers say, "I love the people I work with." Caregivers say, "I love our patients." Patients and families say, "We love this hospital." Loyalty is an organization's best source of long-term strategic advantage. But unlike traditional service organizations, Disney does not provide a service. Neither does your hospital. They both provide an "experience". Disney is the premier example of this newly evolved economic category, and hospitals would do well to emulate the most vital things that earn Disney the love of their guests and employees. Like his popular seminars, in these pages Fred Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts, and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership. This captivating book, filled with stories and examples, will leave its readers inspired with fresh insights and energized with hope. It needs to be in every hospital manager's library and required reading in every health care leadership curriculum. If you have wondered why so much of what is done in the name of service excellence in health care has not lived up to its promise, this book is for you.

    The new, extensively updated Neonatal Resuscitation Program materials represent a shift in approach to the education process, eliminating the slide and lecture format and emphasizing a hands-on, interactive, simulation-based learning environment.Changes in the NRP™ Algorithm Elimination of Evaluation of Amniotic Fluid in Initial Rapid Assessment Use of Supplemental Oxygen During Neonatal Resuscitation Use of Pulse Oximetry

    Where do you look for information when transferring a patient from one drug to another? Where do you find a clear overview when dealing with a complex patient (e.g, with co-morbid epilepsy or liver disease or HIV infection)? Where can you seek advice on prescribing psychotropics during pregnancy? "The Maudsley Prescribing Guidelines in Psychiatry"! The leading clinical reference for handling prescribing problems as encountered in daily practice and for formulating prescribing policy.Evidence-based and written by expertsThis book is the essential guide for anyone responsible for prescribing, dispensing or administering drugs for patients with mental health disorders. All the evidence has been reviewed and summarized succinctly by an expert team of psychiatrists and pharmacists.New content and improved formatThis new edition makes greater use of tables and boxes to facilitate quick reference and includes new sections on cytochrome-mediated interactions and psychiatric side effects of non-psychotropic drugs.Clinically relevantChapters address plasma monitoring, schizophrenia, bipolar disorder, depression and anxiety, children and adolescents, substance abuse and special patient groups. Each section has a full reference list. The book covers prescribing drugs outside their licensed indications and their interaction with substances such as alcohol, nicotine and caffeine.Useful for all levels of experienceTrainees will gain important information regarding the rational, safe and effective use of medications for patients with mental illness. Experienced clinicians will find excellent guidance regarding more complex issues that they may not encounter regularly.Why the Maudsley Prescribing Guidelines in Psychiatry?Long recognized as an international trailblazer in mental health care, the Maudsley Hospital earned its reputation for excellence in both in-patient and community care. It is highly regarded for its research, and pioneered the use of clinical neuroscience. You can trust "The Maudsley Prescribing Guidelines in Psychiatry" to be scientifically sound and clinically effective.

    This is the story of a surgeon in training and his adventures during the years of his residency.

    They worked tirelessly in the field – their lives constantly at risk, but throughout they showed courage, spirit and even humour. Among tales of fear and heartbreak, there are also many moments of compassion and hope.The inspiring nursing sisters worked in the most dangerous places of action during World War Two - including Dunkirk, Malta, Hong Kong and El Alamein. They encountered death and disease on an unprecedented scale, suffered harsh imprisonment by the Japanese, and were bombed while on board hospital ships and trains. But wherever they found themselves, the sisters continued to carry out their duties with professionalism and a plucky determination.First published to great success and acclaim in 1959 as Grey Touched with Scarlet, this book has been written based on the first-hand accounts of the army nursing sisters.Jean Bowden also writes as Tessa Barclay. Her popular family saga trilogy, The Wine Widow, is now also available from Amazon.

    With poverty never far from the door, the battle to stay respectable is finally lost when the family breaks up in tragic circumstances, and Mabel is thrown upon the dubious mercy of her grandmother, the sinister Mimi Court, who has her own dark secrets. But faithful Harry Drover of the Salvation Army, in love with Mabel, gets an opportunity to prove his devotion when Mimi falls foul of the law and Mabel has to fight for her own survival...

    Dr. Mark Brown asked over 15,000 fellow ER staffers to share their most unforgettable moments. Now, in their own voices, these real ER personnel bring us their most poignant, heartbreaking, laugh-out-loud hilarious, or shocking moments from the war zone of medicine. Discover the manic antics and incredible skills of ER doctors when a girlfriend's smooch nearly becomes a kiss of death...a farmer's severed foot hitches a ride to the hospital...a premature baby fights valiantly for life...and all of the unforgettable cases that come through the swinging doors of the emergency room.

    Marieb and Katja Hoehn have produced the most accessible, comprehensive, up-to-date, and visually stunning anatomy & physiology textbook on the market. Marieb draws on her career as an A&P professor and her experience as a part-time nursing student, while Hoehn relies on her medical education and classroom experience to explain concepts and processes in a meaningful and memorable way. The most significant revision to date, the Eighth Edition makes it easier for you to learn key concepts in A&P. The new edition features a whole new art program that is not only more visually dynamic and vibrant than in previous editions but is also much more pedagogically effective for today's students, including new Focus figures, which guide you through the toughest concepts in A&P. The text has been edited to make it easier than ever to study from and navigate, with integrated objectives, new concept check questions, and a new design program.

    It is written in an easy-to-remember way which links the theory back to your practical driving experience to help you really understand.

    

    Using test-taking strategies meticulously developed by the author, the Review provides unique question dissection techniques, targeted key content review, 600 in-depth practice questions, and detailed, current exam information in a fast facts style. This second edition includes new chapters on pediatrics and adolescence and an extensive new section on geriatrics that encompasses body/metabolic changes, common disorders, and hospice/ethical considerations. The book also presents an expanded, intensive pharmacology review, 100 new exam questions, and is the only review to offer a new research chapter providing elements of research needed for E-B practice.The book reviews the complete lifespan from pediatrics to geriatrics and including pregnancy, and covers non-clinical content including ethics, medico-legal issues, advanced practice law, and reimbursement guidelines. The review of primary care disorders is organized by body system. The content is applicable for certification exams for both the ANCC and the AANP. This book is also a great companion to the FNP Certification Review app, coming soon for your iPhone or iPad!New to this edition: Reorganized for greater ease of useProvides extensive new section on geriatricsContains expanded coverage of pediatrics and adolescenceOffers expanded intensive-style pharmacology reviewPresents elements of research needed for E-B practiceIncludes 100 new questions for a title of 600 high-yield questionsWhy use this review?Delineates strategic question dissection techniques for study success developed by the author, a leading provider of exam preparation education for over 20 yearsProvides precisely targeted content reviewOffers 600 in-depth practice questions and detailed exam informationIncludes Exam Tips and Clinical Tips to help prioritize test content.It is the only book to present elements of research needed for E-B practiceOutlines normal findings and benign variants in physical assessment of each body systemIncludes succinct review of diseases commonly seen in primary careIt's a great companion to the forthcoming FNP Certification Review app!

    Welcome to the ER. This book is not about life and death struggles. This book is the polar opposite. It is about the absolute, over the top insanity that I have witnessed during my time in the ER. This book is the untold, unseen, and unshared rants and raves of an ER nurse, who has been slowly being driven mad by his patients. I want you, the reader to step into my scrubs, see this bizarre world through my eyes, and understand that once you stop laughing in the ER, it's time to quit. This book is the stupid stories that I still don’t believe. It’s the codes gone crazy. It’s the “I can’t believe you said that.” It’s a testament to everything an ER nurse puts up with on a day in and day out basis that most people don’t know exists. It makes Scrubs, E.R., House, and all the other medical shows look like fairy tales. As an ER nurse, I want to let the world know that when we pull that curtain and leave the room, we are laughing because let’s face it, it’s funny. Please from this moment forward stop and close this book if you think you are about to read about nursing at it’s finest. This is not Florence Nightingale’s kind of nursing; this is the grit, spit, vomit and s#!t that comes with the job I love/hate so much.

    It is #25 in their Mysterious Profiles" series. In this book, Jacqueline Winspear tells about the "origins" of Maisie Dobbs, the heroine of her popular mystery series. This booklet is NOT to be confused with her full-length mystery with the same title.

     An Inconvenient Ward - Lord Michael Dunham is bored of Society, bored of fickle women, but above all that, he is afraid. Miss Elizabeth Rufford is a young lady who is more comfortable managing an estate as far away from Society as she can possibly be. She would rather being planting crops, than dancing a Quadrille. A line in a will force the two together. Lord Dunham is Elizabeth’s guardian whether she likes it or not, and she really does not like it! Bounding into his life in the most outrageous way possible, Elizabeth makes an impact she never intended to. Michael is drawn to the feisty woman and suddenly finds that it is hard to fight one’s demons when Elizabeth Rufford is a part of your life. An Inconvenient Wife - Charlotte Webster thought she was eloping with the love of her life. She did not expect it to be a ploy to force her into a marriage with a stranger, who wanted a young, innocent bride. Held in a house of ill repute, there is little time to act to try and escape and few options to consider. Lord Halkyn is a peer much in demand, but an expert at avoiding marriage. He has begun to wonder if there was something in the nonsense that was love after all. When visiting his favourite house of ill repute, run by a Baron, he is accosted by a woman and begged for help in escaping from the house. Whether it was the fear in her voice, or whether it was the devil in him, he helped her. Suddenly his life was to become far more complicated. Protecting an innocent, employing the services of Bow Street and racing across country, all situations that he could never have anticipated when he was first sought out by Miss Charlotte Webster. His life was never going to be the same again. An Inconvenient Companion - Martha Farfield's life would be complete if it was not for the interference of Charles Anderton. At every opportunity he undermines her and causes annoyance. Martha cannot control her anger when in his company. Charles Anderton is smitten by Martha Fairfield. Every time he tries to help, he just creates problems for them both. He needs to ease the tension, but has no idea how. Laura Atkinson is on the run. She seeks out the only man that she has ever trusted, the only man she thinks can keep her safe. Alfred Peters is a Bow Street Officer. He is alone in the world, there was once one woman……..but wishing just means less concentration, which is foolish in the extreme. The four are destined to be thrown together in a way that will turn all of their lives upside down. None will come away unscathed from the encounter.

    You meet one when life doesn't go as planned. Survival requires immediate dependence and trust in a stranger in a white coat. As soon as the imminent danger has passed— they are off to the next case. Many patients don't realize that their stories stay with those that served them. Patients have the most to teach about humility and humanity."Compassion Amidst the Chaos" is brimming with the tension, anguish, exhaustion, relief, gratitude, and compassion that are all part of a typical day at work in the ER. Travel with Dr. Chris Davis through the cases he remembers most from his 35-year career as an emergency medicine doctor.