In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer - the patient. This book shows you how you use this system to transform your own organization.

    Each book in the series has been designed with today's young reader in mind. As the words come to life, students will develop a lasting appreciation for great literature.The humor of Mark Twain...the suspense of Edgar Allan Poe...the danger of Jack London...the sensitivity of Katherine Mansfield. Creative Short Stories has it all and will prove to be a welcome addition to any library.

    Detailing, in powerful and lyrical prose, a childhood in Newfoundland indoctrinated in strict Catholic faith, the creation of the wildly successful Great Big Sea, his courtship and early marriage with Aragon, and the battle with alcoholism that nearly cost him everything, McCann offers readers a love story, a memoir of addiction and recovery, of young love and a strained marriage, of reaching international fame and rock bottom. But most of all, an honest, raw, and inspiring tribute to embracing that we are all worth saving. At the heart of this insightful coming-of-recovery is McCann's exploration of the root cause of his alcoholism, a secret he kept until 2014 when he came out as a survivor of childhood sexual abuse. Aragon's parallel narrative offers a rare and intimate spousal perspective, making the memoir a nuanced and complex portrait of the effects of addiction on family. Featuring lyrics from McCann's celebrated solo career and photographs of his life and career, as well as original line drawings from singer-songwriter and visual artist Meaghan Smith, One Good Reason is a rallying cry for holding on to the ones you love, helping yourself, and turning music into medicine.

    The first abnormal psychology book to present a thoroughly integrated multicultural perspective--based on the authors' view that cross-cultural comparisons can greatly enhance the understanding of disorders--the text provides extensive coverage and integration of multicultural models, explanations, and concepts. The book also helps you gain an understanding of abnormal behavior as scientific and clinical endeavors, while providing insight into the tools that mental health professionals use to study and treat disorders.

    Originally conceived for the Vienna Poetry Festival (1998) and performed to great success and a capacity audience at The Royal Festival Hall, London earlier in 1999, this is a special studio recording. It includes five new and unique recordings of his songs 'West Country Girl', 'People Ain't no Good', 'Sad Waters', 'Love Letter', and 'Far From Me'. The Word Made Flesh is a wholly spoken-word piece, re-recorded, originally conceived and executed for the BBC Religious Services Department in 1996.

    Using that experience, Shaughnessy circles back to his own boyhood and calls on the many sports greats he's known over the years -- Ted Williams, Roger Clemens, Larry Bird -- to capture that uniquely American rite of passage that is sports.Growing up, Dan Shaughnessy was so baseball-obsessed that he played games by himself and didn?ft even let himself win. His son, Sam Shaughnessy, came by his own love of sports naturally and was a natural hitter who quickly ascended the ranks of youth sports. Now nicknamed the 3-2 Kid for his astonishing ability to hover between success and failure in everything he does, Sam is finally a senior, and it's all on the line: what college to attend; how to keep his grades up and his head down until graduation; and whether his final high school baseball season, which features foul weather, a hitting slump, and a surprising clash with a longtime coach, will end in disappointment or triumph.All along the way, Dad is there, chronicling that universal experience of putting your child out on the field -- and in the world -- and hoping for the best. With gleaming insight, wicked humor, and, at times, the searching soul of an unsure father, Shaughnessy illuminates how sports connect generations and how they help us grow up -- and let go.

    Only it didn't. Vic's wife, Jeri, and older daughter, Rachael, were still very much alive, as were his two demanding careers. What did end was his worldview: one based on long-held assumptions and beliefs about life, death, disease, health, risk, and ultimate purpose-subjects on which he had been writing and speaking for years-but the validity of which he now questioned.Vic's experience of being "broken open" (to take bestselling author Elizabeth Lesser's phrase) set him on a life transforming journey through ancient and modern philosophy, literature, psychology, neuroscience, and Egyptology. Along the way, Vic was introduced to an unlikely role model: a six-legged superhero whose unique relationship with a ball of excrement forever altered Vic's outlook. A self-help guide, college lecture, confessional, and time-travel adventure all rolled into one, On Purpose uses a beautiful, fantasy-fueled, graphic novel format to tell a story of self-discovery and personal growth you'll never forget.From the Foreword: "Writing this book has given Vic Strecher a powerful sense of meaning. Reading it may do the same for you. It did for me. The light drives out the darkness and we can experience our world anew, filled with pleasure, joy, and meaning." - Dean Ornish, M.D.

     It brings to life the dramatic experiences of a woman caught between a ruthless government and the will to survive with her children during the last six months of World War 2 in Nazi Germany as she flees the incoming Russian front in the East and right into the carpet bombing in the West. This book brings this war down to a human level in a way that will leave the reader with a stunning new perspective never told in America and represents the missing link in the historical annals of this time. A sequel called WEST WIND is being written at this time and deals with the chaotic aftermath of the collapse of the Third Reich and the survival of Elisabeth, her four children and Helga, the maid. It also describes her husband's experiences in an American prison camp in the south of France. Quote by Elisabeth Wendell, Professor of American Literature, University of Duesseldorf, Germany: “Barbara Martin is a very talented story teller and has captured a dark period of German history during the holocaust with sincere honesty and deep understanding for the people caught up in it. The book makes for great reading enjoyment!”

    The Rape of Nanking, or Nanking Massacre, in which at least 369,366 people were slaughtered and 80,000 women were raped by Japanese invasion troops, has become little more than a historical footnote in the West. The horror began on the morning of December 13, 1937, when the Japanese Imperial Army captured Nanking (Nanjing), which was then China's capital. Soldiers went through the streets indiscriminately killing Chinese men, women, and children without apparent provocation or excuse until in places the streets and alleys were littered with the bodies of their victims. Thousands of women were raped by Japanese soldiers; death was frequently the penalty for the slightest resistance by a victim or members of her family. Even large numbers of young girls and old women were raped throughout the city, and many cases of abnormal and sadistic behavior in connection with these rapes were reported. Many women were killed after the act and their bodies mutilated. For the next six weeks, while horrific rape continued, wholesale murder of male civilians was conducted with the apparent sanction of the Japanese high command. Hundreds of thousands of civilians and disarmed ex-soldiers were arrayed in formation, their hands bound behind their backs, and marched outside the city wall where, in groups, they were beheaded, or buried alive, or bayoneted, or raked with machine-gun fire, or doused with gasoline and burned. This book, using more than 400 historical photographs, many of which were taken by Japanese soldiers themselves, is published to commemorate the sixtieth anniversary of the Rape of Nanking, to remind the world of the forgotten holocaust of WWII, and to honor history and answer any attempt to deny or change it.

    Since fieldwork is situated, Raybeck's treatment also includes rich descriptions of Kelantanese society and culture, addressing such topics as kinship, linguistics, gender relations, economics, and political structures. Through the lively pages of this narrative, readers gain insight into the human dimension of the fieldwork undertaking, a sense of how the anthropologist builds rapport in a research setting, and how reliable information is obtained.

    The tragedy brought national attention to the unsafe working conditions, long hours, and low pay that had prompted a national garment workers’ strike a year before. Jo Ann Argersinger’s volume examines the context, trajectory, and impact of this Progressive Era event. An introduction explores the demands industrialization placed upon urban working women, their fight to unionize, and the Triangle fire’s significance in the greater scope of labor reform. Documents from newspaper reports to the personal stories of labor agitators and fire survivors continue the story, giving voice to the "girl strikers," their enemies and upper-class allies in the effort to reform the garment industry, and the public outrage that followed the fire. Document headnotes, a chronology, questions for consideration, a selected bibliography, and an index enrich students’ understanding of this historical moment.

    Most of the time, Harvard-educated psychiatrist Richard Novic is Rick, a man at the office or a husband and father at home. But one night a week, he is Alice, a woman about town, shopping, dining, dancing, and dating a man for nearly a decade.In contrast to the life he leads today, Rick Novic suffered since his sporty, nerdy boyhood with a secret, a desire he was in no way equipped to handle, but one that eventually burst through his denial, a few months before his wedding day. Just once, he felt, while he still could, he had to know how it felt to be a woman.Like Alice in Wonderland, his curiosity led him to fall headlong down a rabbit hole, through desperate straits, mind-opening surprises, heart-rending changes, gritty sex, and boundless love. By the time he was back on his feet, he was a different person, living a lifestyle he hadnt known existed. Anyone who has struggled to figure out who they are and how they want to live will surely appreciate this informative and engaging life story.Praise for Alice in Genderland Few know the transgender scene like GIRL TALK magazines Alice Novic. This exciting new memoir by her male alter ego takes us along with him and the people he loves, as he encounters and explores each twist and turn around him and within him. As much Lewis and Clark as it is Lewis Carroll, Alice in Genderland blazes a new trail in the world of crossdressing.Linda Jensen, contributing writer, Transgender Forum Alice bravely explores the limits of gender, sexuality, and relationshipsa sexy, poignant, and often hilarious memoir of transgenderism.Vernon A. Rosario, M.D., author of The Erotic Imagination , clinical faculty, UCLA Neuropsychiatric InstituteMore provocative than soothing, Alice in Genderland is fascinating and well worth reading.Vern L. Bullough, Ph.D., author of Crossdressing, Sex, and Gender, past president of the Society of the Scientific Study of Sex

    The CD enables one to listen to Nouwen's distinctive voice as he speaks about such things as transforming our loneliness, escaping the tyranny of busyness, and choosing to live in ways that, moment by moment, remind us of who we are -- the beloved of God.The book shows this conversation to be studded with gems of spiritual wisdom that merit slow, contemplative reading. Including questions for reflection or discussion, Beloved is perfect for individual or group retreats or for personal listening and reading. Here is a depth of wisdom to turn to again and again.

    

    The book presents a balanced picture that connects the newer histories of society and culture with the more traditional stories of politics, diplomacy, and great public events and individuals.