In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this group.In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials. Filled with to-the-point guidance that will help front line public library staff and managers understand and serve this population better, this resource:• includes facts about homelessness every librarian should know;• debunks widespread myths about these individuals, explaining how they see themselves, what issues they struggle with, and how libraries can shift towards supporting them;• shares de-escalation techniques like showing respect, ways to avoid making things personal, and using proper body language;• walks readers through dealing with common issues like a sleeping patron, questionable hygiene, offensive behavior, and asking a patron to leave; and• advises on how to provide backup to a colleague and when to call the police.Filled with real life stories that illustrate the effectiveness of Dowd's approach, this one-of-a-kind guide will empower library staff to treat homeless individuals with dignity.

    It has been expanded and improved with: - Easy ways to create "read alike" lists, identifying what else is "like" a favorite book- Practical guidelines for conducting the advisory interview so it's a comfortable exchange- Confidence-boosting tactics for drawing on reviews to make recommendations- Methods for incorporating nonfiction into the discussion- More resources and online tools

    Written by Peter Morville, author of the groundbreaking Information Architecture for the World Wide Web, the book defines our current age as a state of unlimited findability. In other words, anyone can find anything at any time. Complete navigability.Morville discusses the Internet, GIS, and other network technologies that are coming together to make unlimited findability possible. He explores how the melding of these innovations impacts society, since Web access is now a standard requirement for successful people and businesses. But before he does that, Morville looks back at the history of wayfinding and human evolution, suggesting that our fear of being lost has driven us to create maps, charts, and now, the mobile Internet.The book's central thesis is that information literacy, information architecture, and usability are all critical components of this new world order. Hand in hand with that is the contention that only by planning and designing the best possible software, devices, and Internet, will we be able to maintain this connectivity in the future. Morville's book is highlighted with full color illustrations and rich examples that bring his prose to life.Ambient Findability doesn't preach or pretend to know all the answers. Instead, it presents research, stories, and examples in support of its novel ideas. Are we truly at a critical point in our evolution where the quality of our digital networks will dictate how we behave as a species? Is findability indeed the primary key to a successful global marketplace in the 21st century and beyond. Peter Morville takes you on a thought-provoking tour of these memes and more -- ideas that will not only fascinate but will stir your creativity in practical ways that you can apply to your work immediately.

    The text also teaches students how to analyze the data they collect, and how to write an ethnography. The appendices include research questions and writing tasks.

    Nothing like it has been made before and—to its millions of fans—nothing as good will ever be made again. It is a show that prompts endless debate, and the debates continue here. Is Omar Little the coolest criminal since Robin Hood? Which series has the best theme tune? Will Bubbles survive Baltimore? Avon or Stringer? How does McNulty have so much success with women? With the show now over, these and hundreds of other questions are discussed in this brilliant collection of features and comments from the Guardian's Wire Re-up blog. Together with interviews with the show's creators and stars, running totals per episode (murders, Bunk drunk, Herc screw-ups, and much more), and a quiz created by the stars themselves, this book will guarantee fans that one last fix they've been craving.

    Barzun and Graff thoroughly cover every aspect of research, from the selection of a topic through the gathering, analysis, writing, revision, and publication of findings presenting the process not as a set of rules but through actual cases that put the subtleties of research in a useful context. Part One covers the principles and methods of research; Part Two covers writing, speaking, and getting one's work published.

    "Never let pets eat your library books. Don't let Mom or Dad munch on them either," is just one example. Packed with hilarious guidelines and characters.

    As new teachers build their classroom library, the brevity of this affordable new edition ensures readers have the resources to purchase and time to read actual children’s literature. The goal of this text, then, is to provide a practical overview of children's books, offering a framework and background information while keeping the spotlight on the books themselves.

    We take advantage of this revolutionary opportunity when we make our work "open access" digital, online, free of charge, and free of most copyright and licensing restrictions. Open access is made possible by the Internet and copyright-holder consent, and many authors, musicians, filmmakers, and other creators who depend on royalties are understandably unwilling to give their consent. But for 350 years, scholars have written peer-reviewed journal articles for impact, not for money, and are free to consent to open access without losing revenue.In this concise introduction, Peter Suber tells us what open access is and isn't, how it benefits authors and readers of research, how we pay for it, how it avoids copyright problems, how it has moved from the periphery to the mainstream, and what its future may hold. Distilling a decade of Suber's influential writing and thinking about open access, this is the indispensable book on the subject for researchers, librarians, administrators, funders, publishers, and policy makers.ContentsSeries Foreword viiPreface ix1 What Is Open Access? 12 Motivation 293 Varieties 494 Policies 775 Scope 976 Copyright 1257 Economics 1338 Casualties 1499 Future 16310 Self-Help 169Glossary 175Notes 177Additional Resources 219Index 223

    The modern world has, he argues, directly inherited the products of this labor: the basic principle of referring to texts, the dream of a universal library, real or imaginary, containing all the works ever written, and the emergence of a new definition of the book leading to some of the innovations that transformed the relationship of the reader to the text.The Order of Books will be welcomed by students and researchers of cultural history, and the history of reading in particular.

    His housekeeper guarded his secrets with her life. Now Enid Gilchrist must draw on her experience as a genealogist to replicate that search and protect those secrets while she unravels the clues that have crossed the years to spawn a new criminal and threaten those she loves. She also must draw on her strength of will to prevent her feelings for Chief of Police Patrick Mulhaney from hindering their mutual efforts to solve the mystery, bring peace to the dead, and protect the living.

    John Seely Brown and Paul Duguid argue that the gap between digerati hype and end-user gloom is largely due to the "tunnel vision" that information-driven technologies breed. We've become so focused on where we think we ought to be--a place where technology empowers individuals and obliterates social organizations--that we often fail to see where we're really going.The Social Life of Information shows us how to look beyond our obsession with information and individuals to include the critical social networks of which these are always a part.

    Dust: The Archive and Cultural History considers our stubborn set of beliefs about an objective material world inherited from the nineteenth century with which modern history writing and its lack of such a belief, attempts to grapple. Drawing on her own published and unpublished writing, Carolyn Steedman has produced a sustained argument about the way in which history writing belongs to the currents of thought shaping the modern world.Steedman begins by asserting that in recent years much attention has been paid to the archive by those working in the humanities and social sciences; she calls this practice "archivization." By definition, the archive is the repository of "that which will not go away," and the book goes on to suggest that, just like dust, the "matter of history" can never go away or be erased.This unique work will be welcomed by all historians who want to think about what it is they do.

    It's 4:30 in the morning, and the "book woman" and her horse are already on their way. Hers is an important job, for the folks along her treacherous route are eager for the tattered books and magazines she carries in her saddlebags. During the Great Depression, thousands lived on the brink of starvation. Many perished. In 1935 President Franklin D. Roosevelt created the Works Progress Administration under his 1933 New Deal initiative. The WPA was designed to get people back on their feet. One of its most innovative programs was the Pack Horse Library Project of Eastern Kentucky. Thoroughly researched and illustrated with period photographs, this is the story of one of the WPA's greatest successes. People all over the country supported the project's goals. But it was the librarians themselves—young, determined, and earning just $28 a month—who brought the hope of a wider world to people in the crooks and hollows of Kentucky's Cumberland Mountains.