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It's a Jungle Out There!: Dealing with Difficult Behavior in the Workplace by Charles Mallory
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Critical Thinking Skills For Dummies
Martin Cohen - 2015
Inside, you'll get hands-on, lively, and fun exercises that you can put to work today to improve your arguments and pin down key issues. With this accessible and friendly guide, you'll get plain-English instruction on how to identify other people's assumptions, methodology, and conclusions, evaluate evidence, and interpret texts effectively. You'll also find tips and guidance on reading between the lines, assessing validity – and even advice on when not to apply logic too rigidly! Critical Thinking Skills for Dummies: Provides tools and strategies from a range of disciplines great for developing your reflective thinking skills Offers expert guidance on sound reasoning and textual analysis Shows precisely how to use concept mapping and brainstorming to generate insights Demonstrates how critical thinking skills is a proven path to success as a student Whether you're undertaking reviews, planning research projects or just keen to give your brain a workout, Critical Thinking Skills For Dummies equips you with everything you need to succeed.
The Magic of Conflict: Turning a Life of Work into a Work of Art
Thomas F. Crum - 1987
From overcoming apathy to understanding how conflict doesn't have to mean contest, Aiki turns mind-body integration principles into powerful tools.
Information Anxiety
Richard Saul Wurman - 1989
With simple, creative guidance, this book teaches readers how to learn what they want to learn from the media and other communication sources.
NLP: The New Technology of Achievement
Steve Andreas - 1994
Now the NLP Comprehensive Training Team has written a book that reveals how to use this breakthrough technology to achieve whatever you want.Short for neuro-linguistic programming, NLP is a revolutionary approach to human communication and development. In NLP: The New Technology of Achievement, you'll be guided step-by-step through specific programs for learning the characeristics of top achievers and creating a blueprint for unlimited sucess. Plus, an all-new twenty-one-day program created especially for this book provides you with the essential skills you'll need to achieve peak performance in business and life.
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Frederick F. Reichheld - 1996
Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.Author Biography: Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!. BACK COVER: "Deserves to become a business classic." -Financial Times "The Loyalty Effect put loyalty economics on the map." -The New York Times "The Loyalty Effect is . . . as close to a religious experience as one can get in the business realm." -Sun-Sentinel "[Reichheld's] message is simply this: The best, most profitable employers are those that inspire loyalty among three constituencies: customers, investors, and employees." -Fortune
Meals from Mars: A Parable of Prejudice and Providence
Ben Sciacca - 2017
Stuck with each other for the night, they deal with their core prejudices, the walls that keep them from each other, and the discovery of their God-given humanity in one another.When talking about race, it helps to have something specific to talk about―a story we can all wrap our heads around. In Meals from Mars, Ben Sciacca provides that story: two men from different worlds forced by circumstance to see and hear and consider one another. It is a novel that demonstrates the social challenges and relational potential for racial reconciliation.
The Logical Thinking Process: A Systems Approach to Complex Problem Solving
H. William Dettmer - 2007
System Optima Cause and Effect Undesirable Effects and Critical Root Causes Solution Deterioration Physical vs. Policy Constraints Ideas Are NOT Solutions The Five Focusing Steps of TOC 1. Identify the System Constraint 2. Decide How to Exploit the Constraint 3. Subordinate Everything Else 4. Elevate the Constraint 5. Go Back to Step 1, but Beware of ???Inertia??? Throughput, Inventory, and Operating Expense Throughput (T) Inventory/Investment (I) Operating Expense (OE) Which Is Most Important: T, I, or OE? T,I and OE: An Example T, I, and OE in Not-for-Profit Organizations Universal Measures of Value Passive Inventory Active Inventory (Investment) Managing T Through Undesirable Effects The TOC Paradigm Applications and Tools Drum-Buffer-Rope Critical Chain Project Management Replenishment and Distribution Throughput Accountin
Communication Power
Manuel Castells - 2009
The media have become the space where power strategies are played out. In the current technological context mass communication goes beyond traditional media andincludes the Internet and mobile communication.In this wide-ranging and powerful book, Manuel Castells analyses the transformation of the global media industry by this revolution in communication technologies. He argues that a new communication system, mass self-communication, has emerged, and power relationships have been profoundly modified bythe emergence of this new communication environment. Created in the commons of the Internet this communication can be locally based, but globally connected. It is built through messaging, social networks sites, and blogging, and is now being used by the millions around the world who have access tothe Internet.Drawing on a wide range of social and psychological theories, Castells presents original research on political processes and social movements. He applies this analysis to numerous recent events--the misinformation of the American public on the Iraq War, the global environmental movement to preventclimate change, the control of information in China and Russia, Barak Obama's internet-based presidential campaigns, and (in this new edition) responses to recent political and economic crises such as the Arab Spring and the Occupy movement. On the basis of these case studies he proposes a newtheory of power in the information age based on the management of communication networksJustly celebrated for his analysis of the network society, Castells here builds on that work, offering a well grounded and immensely challenging picture of communication and power in the 21st century. This is a book for anyone who wants to understand the dynamics and character of the modern world.
Nonsense: Red Herrings, Straw Men and Sacred Cows: How We Abuse Logic in Our Everyday Language
Robert J. Gula - 2002
A handbook of the myriad ways we go about being illogical - how we deceive others and ourselves, how we think and argue in ways that are disorderly, disorganized, or irrelevant.
The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships
Gleb Tsipursky - 2020
And yet, time and time again, we all seem to make the same thinking errors that threaten or sabotage these relationships. These errors are called cognitive bias, and they happen when our brain attempts to simplify information by making assumptions.Grounded in evidence-based cognitive behavioral therapy (CBT), The Blindspots Between Us reveals the most common “hidden” cognitive biases that blind us to the truth, and which lead to the misunderstandings that damage our relationships. With this guide, you’ll learn key skills to help you debias—to stop, pause, and objectively observe situations before jumping to conclusions about others’ motives. You’ll also learn to consider other people’s points of view and past experiences before rushing to judgment and potentially undermining your relationships.Being a human is hard. None of us are perfect, and we all have our blindspots that can get in the way of building the relationships we really and truly want, deep down. This much-needed book will help you identify your own blindspots, and move beyond them for better relationships—and a better world.
No-Fail Communication
Michael Hyatt - 2020
What if communication was your superpower? What if every member of your team had perfect clarity about your intentions and expectations? And what if you had perfect insight into theirs? What if you and your team said yes only to things that moved your business forward and were skilled at saying no to everything else? What if every meeting, every email, and every project plan left no doubt about about the intended outcome? What if you and your team could communicate as effectively when working remotely as you do in person?How would that change the culture of your business? What would it do for the morale of your team?That's a picture of clarity that will transform your workplace, and No-Fail Communication can make that a reality for you and your team.
27 Powers of Persuasion
Chris St. Hilaire - 2010
True persuasion is not about arm-twisting or out-maneuvering your adversary. True persuasion is the creation of consensus from conflict or indifference.
Dianetics 55! The Complete Manual Of Human Communication
L. Ron Hubbard - 1968
In Dianetics 55!,L. Ron Hubbard takes this technology a step further, giving you basic knowledge you can use to increase understanding and ability in your life. Blocks to communication can destroy a marriage, a business relationship or a family. A person is as alive as he can communicate. Dianetics 55! includes L. Ron Hubbard's incredible basic principles of communication. Discover how you can use the data in this book to: Ensure your communication is easily understood by others so you can get your ideas across. Master the secrets and skills of effective communication. Build and improve lasting personal relationships. Increase your ability and competence for a happier and more successful life Dianetics provides the tools you need to break down the barriers to communication and understanding in your life and realize your true potential and ability.
The Undefended Self: Living the Pathwork of Spiritual Wholeness
Susan Thesenga - 1994
In a schema not unlike the id, ego, and superego, Pathworkn incluidas.
Body Language: 7 Easy Lessons To Master The Silent Language
James Borg - 2008
Your body language is on display almost all of the time so isn't it important you know what signal you're sending? Discover how to use your body language to your advantage and at the same time learn how to decipher other people's signals. Research shows that up to 90% of communication is transmitted non-verbally and that the most successful people - in all walks of life - are intuitive in deciphering these signals. We may think we know how to use this silent' language but how many of us can actually use it well? Body Language will help you: gain a deeper understanding of other people so you can read' their minds know what non-verbal signals you may be giving out to others and how to use this to communicate and gain the response you want notice if what someone says is completely at odds with what they are thinking or feeling learn how your extremities' can give you away (despite what's coming out of your mouth). make a better impression in your social and work life by being aware of your bodytalk' (and that of others). ..and more.