Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M's out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

    Instead, she found a city full of people who knew where they were going and what they were doing and didn't have time for a girl still trying to figure it all out. Lonely and depressed, she noticed a woman who looked like she felt the same way on the subway. Hannah did something strange--she wrote the woman a letter. She folded it, scribbled If you find this letter, it's for you on the front and left it behind. When she realized that it made her feel better, she started writing and leaving love notes all over the city--in doctor's offices, in coat pockets, in library books, in bathroom stalls. Feeling crushed within a culture that only felt like connecting on a screen, she poured her heart out to complete strangers. She found solace in the idea that her words might brighten someone's day.Hannah's project took on a life of its own when she made an offer on her blog: She would handwrite a note and mail it to anyone who wanted one. Overnight, her inbox exploded with requests from people all over the world. Nearly 400 handwritten letters later, she started the website, The World Needs More Love Letters, which quickly grew. There is something about receiving a handwritten note that is so powerful in today's digital era. If You Find This Letter chronicles Hannah's attempts to bring more love into the world,and shows how she rediscovered her faith through the movement she started.

    You can’t rewind the past.The only way to learn the secret . . . is to press play.Clay Jensen returns home from school to find a strange package with his name on it lying on his porch. Inside he discovers several cassette tapes recorded by Hannah Baker–his classmate and crush–who committed suicide two weeks earlier. Hannah’s voice tells him that there are thirteen reasons why she decided to end her life. Clay is one of them. If he listens, he’ll find out why. Clay spends the night crisscrossing his town with Hannah as his guide. He becomes a firsthand witness to Hannah’s pain, and as he follows Hannah’s recorded words throughout his town, what he discovers changes his life forever.

    At once a self-styled social scientist, a spy in the baffling adult world surrounding him, and a budding, hormone-driven emotional explorer, Oliver is stealthily (and perhaps a bit more nervously than he’d ever admit) nosing his way forward through the murky and uniquely perilous waters of adolescence. His objectives? Uncovering the secrets behind his parents’ teetering marriage, unraveling the mystery that is his alluring and equally quirky classmate Jordana Bevan, and understanding where he fits in among the pansexuals, Zoroastrians, and other mystifying, fascinating beings in his orbit.“It’s in my interests to know about my parents’ mental problems,” he reasons. Thus, when he discovers that his affable dad is quietly struggling with depression, Oliver marshals all the daytime-TV pop-psychology wisdom at his command–not to mention his formidable, uninhibited powers of imagination–in order to put things right again. But a covert expedition into the mysterious territory of middle-aged malaise is bound to be tricky business for a teenager with more to learn about the agonies and ecstasies of life than a pocket thesaurus and his “worldly” school chum Chips can teach him. Ready or not, however, Oliver is about to get a crash course. His awkwardly torrid and tender relationship with Jordana is hurtling at the speed of teenage passion toward the inevitable magic moment . . . and whatever lies beyond. And his boy-detective exploits have set him on a collision course with the New Age old flame who’s resurfaced in his mother’s life to lead her into temptation with lessons in surfing, self-defense . . . and maybe seduction. Struggling to buoy his parents’ wedded bliss, deep-six his own virginity, and sound the depths of heartache, happiness, and the business of being human, what’s a lad to do? Poised precariously on the cusp of innocence and experience, yesterday’s daydreams and tomorrow’s decisions, Oliver Tate aims to damn the torpedoes and take the plunge.

    But the writer possessed another side, one which is delightfully exposed in this hilariously charming memoir of her family's life in rural Vermont. Fans of Please Don't Eat the Daisies, Cheaper by the Dozen, and anything Erma Bombeck ever wrote will find much to recognize in Shirley Jackson's home and neighborhood: children who won't behave, cars that won't start, furnaces that break down, a pugnacious corner bully, household help that never stays, and a patient, capable husband who remains lovingly oblivious to the many thousands of things mothers and wives accomplish every single day."Our house," writes Jackson, "is old, noisy, and full. When we moved into it we had two children and about five thousand books; I expect that when we finally overflow and move out again we will have perhaps twenty children and easily half a million books." Jackson's literary talents are in evidence everywhere, as is her trenchant, unsentimental wit. Yet there is no mistaking the happiness and love in these pages, which are crowded with the raucous voices of an extraordinary family living a wonderfully ordinary life.

    From his years as a prankster at boarding school to his envious position as a chocolate tester for Cadbury's, Roald Dahl's boyhood was as full of excitement and the unexpected as are his world-famous, best-selling books. Packed with anecdotes—some funny, some painful, all interesting—this is a book that's sure to please.

    Early one autumn afternoon in pursuit of an elusive book on her shelves, Susan Hill encountered dozens of others that she had never read, or forgotten she owned, or wanted to read for a second time. The discovery inspired her to embark on a year-long voyage through her books, forsaking new purchases in order to get to know her own collection again. A book which is left on a shelf for a decade is a dead thing, but it is also a chrysalis, packed with the potential to burst into new life. Wandering through her house that day, Hill's eyes were opened to how much of that life was stored in her home, neglected for years. 'Howards End is on the Landing' charts the journey of one of the nation's most accomplished authors as she revisits the conversations, libraries and bookshelves of the past that have informed a lifetime of reading and writing.

    In 2010, at seventeen, Lucy Sutcliffe began an online friendship with Kaelyn, a young veterinary student from Michigan. Within months, they began a long distance relationship, finally meeting in the summer of 2011. Lucy's video montage of their first week spent together in Saint Kitts, which she posted to the couple's YouTube channel, was the first in a series of films documenting their long-distance relationship. Funny, tender and candid, the films attracted them a vast online following. Now, for the first time, Lucy's writing about the incredible personal journey she's been on; from never quite wanting the fairy-tale of Prince Charming to realising she was gay at the age of 14, through three years of self-denial to finally coming out to friends and family, to meeting her American girlfriend Kaelyn.

    isn't it?'A John Cleese Twitter question ['What is your pet peeve?'], first sparked the 'Weird Things Customers Say in Bookshops' blog, which grew over three years into one bookseller's collection of ridiculous conversations on the shop floor. From 'Did Beatrix Potter ever write a book about dinosaurs?' to the hunt for a paperback which could forecast the next year's weather; and from 'I've forgotten my glasses, please read me the first chapter' to 'Excuse me... is this book edible?: here is a book for heroic booksellers and booklovers everywhere.This full-length collection illustrated by the Brothers McLeod also includes top 'Weird Things' from bookshops around the world.

    Trust Me, I'm a (Junior) Doctor In the vein of the best 'blog books' - the real life story of a hapless junior doctor, based on his columns written anonymously for the Telegraph Full description

    Known for her hilariously acerbic observations on her blog, People I Want to Punch in the Throat, Mann now brings her sharp wit to bear on suburban life, marriage, and motherhood in this laugh-out-loud collection of essays. From the politics of joining a play group, to the thrill of mothers’ night out at the gun range, to the rewards of your most meaningful relationship (the one you have with your cleaning lady), nothing is sacred or off-limits. So the next time you find yourself wearing fuzzy bunny pajamas in the school carpool line or accidentally stuck at a co-worker’s swingers party, just think, What would Jen Mann do? Or better yet, buy her book.

    By night he spent it as fast as he could, on drugs, sex, and international globe-trotting. From the binge that sank a 170-foot motor yacht and ran up a $700,000 hotel tab, to the wife and kids waiting at home, and the fast-talking, hard-partying young stockbrokers who called him king and did his bidding, here, in his own inimitable words, is the story of the ill-fated genius they called . . .THE WOLF OF WALL STREETIn the 1990s Jordan Belfort, former kingpin of the notorious investment firm Stratton Oakmont, became one of the most infamous names in American finance: a brilliant, conniving stock-chopper who led his merry mob on a wild ride out of the canyons of Wall Street and into a massive office on Long Island. Now, in this astounding and hilarious tell-all autobiography, Belfort narrates a story of greed, power, and excess that no one could invent.Reputedly the prototype for the film Boiler Room, Stratton Oakmont turned microcap investing into a wickedly lucrative game as Belfort’s hyped-up, coked-out brokers browbeat clients into stock buys that were guaranteed to earn obscene profits—for the house. But an insatiable appetite for debauchery, questionable tactics, and a fateful partnership with a breakout shoe designer named Steve Madden would land Belfort on both sides of the law and into a harrowing darkness all his own.From the stormy relationship Belfort shared with his model-wife as they ran a madcap household that included two young children, a full-time staff of twenty-two, a pair of bodyguards, and hidden cameras everywhere—even as the SEC and FBI zeroed in on them—to the unbridled hedonism of his office life, here is the extraordinary story of an ordinary guy who went from hustling Italian ices at sixteen to making hundreds of millions. Until it all came crashing down . . .

    It's about a bus trip really, because it's my view from the Number 12 bus (mostly top deck, the seat at the front on the right), a double-decker that plies its way from Dulwich, in South East London, where I was living, to where I sometimes work - at the BBC, in the heart of the capital. It's not a sensible way to write a memoir at all, probably, but it's the way things pop into your head as you travel, so it's my way'.From London facts including where to find the blue plaque for Una Marson, 'The first black woman programme maker at the BBC', to discovering the best Spanish coffee under Southwark's railway arches; from a brief history of lady gangsters at Elephant and Castle to memories of climbing Mount Sinai and, at the request of a fellow traveller, reading aloud the Ten Commandments; from the story behind Pissarro's painting of Dulwich Station to performing in Footlights with Emma Thompson; from painful memoires of being sent to Coventry while at a British boarding school to thinking about how Wombells Travelling Circus of 1864 haunts Peckham Rye;from anecdotes about meeting Prince Charles, Monica Lewinsky and Grayson Perry to Bake-Off antics; from stories of a real and lasting friendship with John McCarthy to the importance of family and the daunting navigation of the Zambezi River in her father's canoe, this Sandi Toksvig-style memoir is, as one would expect and hope, packed full of surprises. A funny and moving trip through memories, musings and the many delights on the Number 12 route, Between the Stops is also an inspiration to us all to get off our phones, look up and to talk to each other because as Sandi says: 'some of the greatest trips lie on our own doorstep'.

    . . the work of a stunningly talented writer who both graces and surpasses her material" (Guardian), this is the frank, harrowing, and true story of one young woman's descent into heroin addiction and prostitution and the long, arduous struggle to redeem her life that made her stronger. A shy, bookish college graduate from a solid middle-class home, Kate Holden was uncertain of her way in life. When she decided to try her first hit of heroin as a one-time adventure with friends, she did not anticipate that the drug would take over. She lost her job and apartment and stole from her family. Desperation drove her first to offer her body on the streets and then in high-class brothels, where she discovered hidden strengths as well as parts of herself that frightened her. With the acceptance and unyielding love of a family that never abandoned her, Kate Holden ultimately defeated the drug and left her netherworld behind.

    With a mother who can barely look at her without wincing, classmates who whisper behind her back, and a father whose violent crime rocked her small town, Aysel is ready to turn her potential energy into nothingness.There’s only one problem: she’s not sure she has the courage to do it alone. But once she discovers a website with a section called Suicide Partners, Aysel’s convinced she’s found her solution: a teen boy with the username FrozenRobot (aka Roman) who’s haunted by a family tragedy is looking for a partner. Even though Aysel and Roman have nothing in common, they slowly start to fill in each other’s broken lives. But as their suicide pact becomes more concrete, Aysel begins to question whether she really wants to go through with it. Ultimately, she must choose between wanting to die or trying to convince Roman to live so they can discover the potential of their energy together. Except that Roman may not be so easy to convince.