Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    

    Intimately penned by pioneering Analrapist Dr. Tobias Fünke, Inside Me takes the reader on an incredible journey of self discovery. Through a series of divulgent anecdotes, Fünke plumbs the dark depths of his psyche, recounting his family's struggle with addiction while touring in a pharmaceutically-themed folk music act, and exploring to his own ongoing battle with never-nudity.

    Pills’ Pharmacy Hub comes a book about some of the wildest customers that pharmacists have dealt with in retail pharmacy. Journey into the world of retail pharmacy with 80 hilarious short stories: a world where people are not that bright but always think they are right, and where the word patience doesn’t exist. A world with druggies coming up with some not-so-clever schemes to get their fix. A world where people think throwing ice cream in your face is an acceptable way to get your attention. A world with a new twist at every turn--just when you think you’ve seen everything, someone always finds a way to surprise you.

    It's teeming with savages, thugs, angry toddlers, and disgruntled clowns. And every one of them is secretly mulling a scenario that ends with them kicking you square in the junk. What do you do if you want to take on The Batman and live to brag about it to your kids? What do you do if a rabid alligator picks a fight with your little sister? What do you do if the beloved star of "Forrest Gump" tells you to "shut the hell up" in front of a huge crowd?You read this book. It offers simple, effective instructions for beating up zombies, robots, co-workers—anything. The only limits are your imagination... and your habit of not following through on things, and possibly your uncoordinated, at times comically frail body.

    

    The bloke can write. He rhapsodizes about heroin better than anyone since Jim Carroll. With the flick of his enviable pen, he can summarize childhood thus: ‘My very first utterance in life was not a single word, but a sentence. It was, ‘Don’t do that.’... Russell Brand has a compelling story." — New York Times Book ReviewThe gleeful and candid New York Times bestselling autobiography of addiction, recovery, and rise to fame from Russell Brand, star of Forgetting Sarah Marshall and one of the biggest personalities in comedy today.Picking up where he left off in My Booky Wook, movie star and comedian Russell Brand details his rapid climb to fame and fortune in a shockingly candid, resolutely funny, and unbelievably electrifying tell-all: Booky Wook 2. Brand’s performances in Arthur, Get Him to the Greek, and Forgetting Sarah Marshall have earned him a place in fans’ hearts; now, with a drop of Chelsea Handler’s Chelsea Chelsea Bang Bang, a dash of Tommy Lee’s Dirt, and a spoonful of Nikki Sixx’s The Heroin Diaries, Brand goes all the way—exposing the mad genius behind the audacious comic we all know (or think we know) and love (or at least, lust).

    

    Along the way, readers join the author in discovering: • The scary side of fishing; • Why it’s wrong when board games become blood sports; • The unexpected connection between cooking classes and true romance; • How the author's cat convinced him to take up yoga (and why that was a terrible idea); • Golfing for the ball challenged; • The thrill of jumping out of an airplane without risking your life; • The eternal appeal of Elly May Clampett; and, • How to do nothing without feeling guilty about it.

    In this mock autobiographical collection his mischievous drawings capture life's anxieties and ambitions from the mundane to the surreal. Here, at last, is The Truth about beer, doctors, shadow puppets, lunch, dolphins, boredom, and supernatural forces. Seductively strange and addictively amusing, this edgy little book welcomes the uninitiated and rewards the faithful.

    Enjoy these hilarious stories about stupid criminals, their hilarious attempts at crime, and bizarre mistakes they made that prevented them from getting away with their crimes.

    The 100 Best Yo Mama Jokes.

    From Aaron Karo, stand-up comic and acclaimed author of Ruminations on College Life and Ruminations on Twentysomething Life, comes I’m Having More Fun Than You, an irreverent exploration of why guys embrace bachelorhood and love flying solo in their twenties and thirties.

    Personally, I think the eye-catching cover shot of me in my pajamas is reason enough. (By the way, those are my real kids on the cover, and yes, those are my actual ankles. No, I'm not retaining water.)What you're holding in your hands is a very funny and sometimes remarkably poignant look at fathers, not from the mother's point of view or the child's, but from the dad's side. Which is why it's called Tales from the Dad Side.It's filled with stories of what it's like to be a dad and a son, from a child's first day of kindergarten to the awkward sex talk and right up to the day the always-practical dad tries to pay for college with bonus miles. I was there for every landmark in my children's lives, except the day I was on the riding lawn mower and missed my son's first words, which my wife insists were “trust fund.”As children get older, the lessons of the father get harder, like teaching my son how to shave just as my father taught me, with a rusty double-edged safety razor. At the end of my dad's lesson, I emerged from the bathroom nicked and gouged, looking like an extra from a Quentin Tarantino film. My more civilized son is a Norelco man. With my high-school-age daughters, I promised them a day on which I'd take them anywhere and do anything with them they wanted, expecting them to ask for dinner and a movie; I was horrified when they told me they wanted all of us to get manicures and pedicures together. That was not the answer I was expecting; it was like discovering Lou Dobbs was an illegal alien.Over the course of raising three children, I have learned with my wife that fathers are different from mothers. That could be the greatest understatement since Noah turned on the Weather Channel and found out that the next forty days called for a 20 percent chance of light rain.The truth is, fatherhood is like Wikipedia: some parts based in fact, others just made up along the way. And while bookstores are filled with tales of mothers, their children and families, there are few from the dad's side. Now, as a public service, I'm doing my part to right this wrong.I sincerely hope this answers your questions. If perhaps it's not exactly your cup of tea, I bet you've got a father or mother in your life who'd like the stone-cold truth about dads. Besides, for the same money, you can either put three gallons of gas in your car or take home this book, which has a highway rating of 29 smiles an hour.Steve Doocy

    After being fired from his job as the clandestine stooge on hit TV show Ghostbusters UK, Elliott returns home to find his girlfriend missing. To make matters worse, Hapkido Valentine, the legendary 1980s wrestler, has returned from the dead and taken up residency in Elliott’s flat. Despite a voracious appetite for sausage sandwiches, Hapkido is convinced he has finally become the mystical Japanese warrior he once portrayed in the ring.Together they must undertake a dangerous journey to find out why the Universe created this most unlikely of partnerships. All that stands in their way is a medallion wearing TV psychic, a train-spotting assassin and the murderous intentions of the local over 75’s women’s group. If Elliott thought the day started badly, things are about to get a whole lot worse.