Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States


Albert O. Hirschman - 1970
    Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, "having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little."

Guilt


Matt Nable - 2015
    Without their parents to tell them yes or no. It was freedom. Tommy is in love with Lani. Lani is going out with Paul. Paul is having an affair with Julia, and Julia has a crush on Chris. Life is intoxicating when you're about to turn eighteen and finish school. But something goes terribly wrong for this group of friends. One day they have the world at their feet. The next, they are all divided, destined to carry their own versions of guilt into adulthood. What unfolds is an agonising, incisive novel about loyalty and jealousy, about the possibilities of youth and the weariness of middle age. Guilt is a heartbreaking examination of friendship, luck and the elusive nature of redemption.

Social Engineering: The Art of Human Hacking


Christopher Hadnagy - 2010
    Mitnick claims that this socialengineering tactic was the single-most effective method in hisarsenal. This indispensable book examines a variety of maneuversthat are aimed at deceiving unsuspecting victims, while it alsoaddresses ways to prevent social engineering threats.Examines social engineering, the science of influencing atarget to perform a desired task or divulge informationArms you with invaluable information about the many methods oftrickery that hackers use in order to gather information with theintent of executing identity theft, fraud, or gaining computersystem accessReveals vital steps for preventing social engineeringthreatsSocial Engineering: The Art of Human Hacking does itspart to prepare you against nefarious hackers--now you can doyour part by putting to good use the critical information withinits pages.

Free Lunch: How the Wealthiest Americans Enrich Themselves at Government Expense (and Stick You with the Bill)


David Cay Johnston - 2007
    From how George W. Bush got rich off a tax increase to a $100 million taxpayer gift to Warren Buffett, Johnston puts a face on all of the dirty little tricks that business and government pull. A lot of people appear to be getting free lunches—but of course there’s no such thing as a free lunch, and someone (you, the taxpayer) is picking up the bill.Johnston’s many revelations include:• How we ended up with the most expensive yet inefficient health-care system in the world.• How homeowners? title insurance became a costly, deceitful, yet almost invisible oligopoly.• How our government gives hidden subsidies for posh golf courses.• How Paris Hilton’s grandfather schemed to retake the family fortune from a charity for poor children.• How the Yankees and Mets owners will collect more than $1.3 billion in public funds.In these instances and many more, Free Lunch shows how the lobbyists and lawyers representing the most powerful 0.1 percent of Americans manipulated our government at the expense of the other 99.9 percent.With his extraordinary reporting, vivid stories, and sharp analysis, Johnston reveals the forces that shape our everyday economic lives—and shows us how we can finally make things better.

The Defining Decade: Why Your Twenties Matter—And How to Make the Most of Them Now


Meg Jay - 2012
    Some say they are an extended adolescence. Others call them an emerging adulthood. But thirty is not the new twenty. In this enlightening book, Dr. Meg Jay reveals how many twentysomethings have been caught in a swirl of hype and misinformation that has trivialized what are actually the most defining years of adulthood. Drawing from more than ten years of work with hundreds of twentysomething clients and students, Dr. Jay weaves the science of the twentysomething years with compelling, behind-closed-doors stories from twentysomethings themselves. She shares what psychologists, sociologists, neurologists, reproductive specialists, human resources executives, and economists know about the unique power of our twenties and how they change our lives. The result is a provocative and sometimes poignant read that shows us why our twenties do matter. Our twenties are a time when the things we do--and the things we don't do--will have an enormous effect across years and even generations to come.

Twitter and Tear Gas: The Power and Fragility of Networked Protest


Zeynep Tufekci - 2017
    An incisive observer, writer, and participant in today’s social movements, Zeynep Tufekci explains in this accessible and compelling book the nuanced trajectories of modern protests—how they form, how they operate differently from past protests, and why they have difficulty persisting in their long-term quests for change.   Tufekci speaks from direct experience, combining on-the-ground interviews with insightful analysis. She describes how the internet helped the Zapatista uprisings in Mexico, the necessity of remote Twitter users to organize medical supplies during Arab Spring, the refusal to use bullhorns in the Occupy Movement that started in New York, and the empowering effect of tear gas in Istanbul’s Gezi Park. These details from life inside social movements complete a moving investigation of authority, technology, and culture—and offer essential insights into the future of governance.From New York Times opinion columnist Zeynep Tufekci, an firsthand account and incisive analysis of the role of social media in modern protest“[Tufekci’s] personal experience in the squares and streets, melded with her scholarly insights on technology and communication platforms, makes [this] such an unusual and illuminating work.”—Carlos Lozada, Washington Post “Twitter and Tear Gas is packed with evidence on how social media has changed social movements, based on rigorous research and placed in historical context.”—Hannah Kuchler, Financial Times

Stones Into Schools: Promoting Peace With Books, Not Bombs, in Afghanistan and Pakistan


Greg Mortenson - 2009
    In this dramatic first-person narrative, Greg Mortenson picks up where Three Cups of Tea left off in 2003, recounting his relentless, ongoing efforts to establish schools for girls in Afghanistan; his extensive work in Azad Kashmir and Pakistan after a massive earthquake hit the region in 2005; and the unique ways he has built relationships with Islamic clerics, militia commanders, and tribal leaders. He shares for the first time his broader vision to promote peace through education and literacy, as well as touching on military matters, Islam, and women-all woven together with the many rich personal stories of the people who have been involved in this remarkable two-decade humanitarian effort. Since the 2006 publication of Three Cups of Tea, Mortenson has traveled across the U.S. and the world to share his vision with hundreds of thousands of people. He has met with heads of state, top military officials, and leading politicians who all seek his advice and insight. The continued phenomenal success of Three Cups of Tea proves that there is an eager and committed audience for Mortenson's work and message.

The Revolution of Everyday Life


Raoul Vaneigem - 1967
    Published in early 1968, it both kindled and colored the May 1968 upheavals in France, which captured the attention of the world. Naming and defining the alienating features of everyday life in consumer society: survival rather than living in full, the call to sacrifice, the cultivation of false needs, the dictatorship of the commodity, subjection to social roles, and the replacement of God by the economy, the book argues that the countervailing impulses that exist within deep alienation - creativity, spontaneity, poetry present an authentic alternative to nilhilistic consumerism. This carefully edited new translation marks the first North American publication of this important work and includes a new preface by the author.