Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, "having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little."

    1-800-CEO-READ ranks Townsend's bestseller first among eighty books that "every manager must read." This commemorative edition offers a new generation the benefit of Robert Townsend's timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.

    Figuring with supersonic speed and an uncanny flair for making money, the flamboyant impresario bought and sold property, remodeled whole sections of New York, Denver, Washington, Montreal and Dallas, and moved the UN, the capital of the world, to New York. At the peak of his power, William Zeckendorf was a man with the Midas touch in an age of computers. From his windowless teakwood igloo office set in a white marble lobby, William Zeckendorf played a real-life game of Monopoly and won the largest real estate empire in the world - so large, in fact, that Wall Street tottered when he went bankrupt. And bankrupt he was, but never in spirit. An autobiography bursting with vitality, enthusiasm and financial know-how, Mr. Zeckendorf reveals himself as a visionary whose creativeness and sense of adventure are matched only by his unalloyed joy at being able to successfully juggle a dozen incredibly complicated transactions at once. The spectacular Mr. Zeckendorf, who has fished for piranhas in South America and sold ships to the Greeks at profit, comes to life in this autobiography. You will not want to miss meeting him.

    Whether at work or in schools, at home or with friends, people often don't perform the way we want them to. Analyzing Performance Problems gives you the power to identify why people aren't performing as expected and to come up with realistic solutions that work.

    Since publication of the third edition of Juran's classic in 1974, the entire field of quality control has undergone a series of unprecedented changes-due largely to (1) intensified competition, which has resulted in huge loses in market shares and massive exports of jobs and (2) expanded government regulation, with accompanying growth in the number of lawsuits and the size of the awards. This updated and revised new edition offers, in ready-reference form, the know-how managers need in industry today-and in the years ahead-to keep their quality competitive at minimum cost.

    

    A meaningful addition to the social and economic history of Chicago from1830 to 1933.

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