1-800-CEO-READ ranks Townsend's bestseller first among eighty books that "every manager must read." This commemorative edition offers a new generation the benefit of Robert Townsend's timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.

    However, as Hilary Wainwright wrote in Z Magazine, Freeman described how "this apparent lack of structure too often disguised an informal, unacknowledged and unaccountable leadership that was all the more pernicious because its very existence was denied."As a solution, Freeman suggests formalizing the existing hierarchies in the group and subjecting them to democratic control."The earliest version of this article was given as a talk at a conference called by the Southern Female Rights Union, held in Beulah, Mississippi in May 1970. It was written up for Notes from the Third Year (1971), but the editors did not use it. It was then submitted to several movement publications, but only one asked permission to publish it; others did so without permission. The first official place of publication was in Vol. 2, No. 1 of The Second Wave (1972). This early version in movement publications was authored by Joreen. Different versions were published in the Berkeley Journal of Sociology, Vol. 17, 1972-73, pp. 151-165, and Ms. magazine, July 1973, pp. 76-78, 86-89, authored by Jo Freeman. This piece spread all over the world. Numerous people have edited, reprinted, cut, and translated "Tyranny" for magazines, books and web sites, usually without the permission or knowledge of the author."Available here: http://www.jofreeman.com/joreen/tyran...

    Whether at work or in schools, at home or with friends, people often don't perform the way we want them to. Analyzing Performance Problems gives you the power to identify why people aren't performing as expected and to come up with realistic solutions that work.

    Since publication of the third edition of Juran's classic in 1974, the entire field of quality control has undergone a series of unprecedented changes-due largely to (1) intensified competition, which has resulted in huge loses in market shares and massive exports of jobs and (2) expanded government regulation, with accompanying growth in the number of lawsuits and the size of the awards. This updated and revised new edition offers, in ready-reference form, the know-how managers need in industry today-and in the years ahead-to keep their quality competitive at minimum cost.

    

    This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s.