Do not expect the "usual" tale filled with blood running down the walls, demons jumping out of closets, heads pivoting while spewing pea soup or seances with levitating mediums. Instead, the horror that lived in the House in the Country began slowly and quietly. It gradually built in intensity until living there became unbearable.The author's family, normal by any criteria, began to earn an unfair reputation as "devil worshipers" and "kooks". Despite efforts by various psychics and clergymen to ease the pressure, the house eventually won. When emotional and psychic shocks turned to physical threats, it became impossible to stay. The book attempts, in diary form, to trace the trajectory of the "haunting".

    . . as if that's the easiest thing in the world and praying through hard things doesn't feel like a high-risk undertaking. Jarrett Stevens has been helping people find language for prayer over the course of a few decades. He's discovered along the way that prayer is more straightforward than we make it out to be. With helpful starting practices to make prayer a more natural rhythm for your life, Jarrett helps you to find your voice when words of prayer are hard to come by, to settle into the silence when God seems quiet, and to bring all your cares and celebrations to God because He longs to walk with you in and through them.

    They are about guns, campaign buttons, and a cabin in the Vermont woods that stinks of wood smoke and kerosene -- and about their associations of pleasure, menace, and regret.The resulting volume may be compared to the plays that have made Mamet famous: it is finely crafted and deftly timed, and its precise language carries an enormous weight of feeling.

    The author unflinchingly begets a self from the unlikeliest beginnings, and now delivers a sequel illustrating both heaven and hell on her continuing flight for self discovery."An amazing story of a young girl who comes of age with only snippets of guidance from the adults around her. This is a well written book with explicit prose of Marlayna's continued journey looking for love and acceptance. She tells this very personal story vividly. There were moments I had to stop reading to absorb the "life shattering" events Marlayna experienced that would have crushed many and other moments in the book that I laughed out loud." - Eileen Cahill Moalli

    He has just one year to win, by foul means or fair, the sought-after prize of a tenancy in chambers. Competition is fierce, but, armed with a copy of Sun Tzu's 'The Art of War', BabyBarista launches a no-holds barred fight to the death to claim the prize.

    Pills’ Pharmacy Hub comes a book about some of the wildest customers that pharmacists have dealt with in retail pharmacy. Journey into the world of retail pharmacy with 80 hilarious short stories: a world where people are not that bright but always think they are right, and where the word patience doesn’t exist. A world with druggies coming up with some not-so-clever schemes to get their fix. A world where people think throwing ice cream in your face is an acceptable way to get your attention. A world with a new twist at every turn--just when you think you’ve seen everything, someone always finds a way to surprise you.

    a remarkable story—Leeza Gibbons, NBC-TV • Grippingly told ... a wonderful, powerful book—David Berner, Radio CKNW Vancouver • Reads with the pace of a taut thriller—George Henderson, Gloucestershire Citizen • Mesmerizing—Bob Stall, Vancouver Province. Now revised and updated. The amazing, true story of how medical authorities allow a family doctor to continue practising even after he begins living with a 15-year-old patient—and allegedly has sex with another girl in exchange for giving drugs to her father. The notorious doctor still carries on as before and a third patient complains about infamous conduct—until he silences her by putting out a contract for murder.

    We opened for business at 5 p.m. and already there was a queue of hungry customers on the cobbled street of London's East End. In 1950s and 60s Bermondsey, the fish-and-chip shop was at the centre of the community. And at the heart of the chippy itself was 'Hooray' Hilda Kemp, a spirited matriarch who dispensed fish suppers and an abundance of sympathy to a now-vanished world of East Enders. For 'Hooray' Hilda knew all to well what it was like to feel real, aching hunger. Growing up in the slums of 1920s south-east London, the daughter of a violent alcoholic who drank away his wages rather than put food on the table, she could spot when a customer was in need and would sneak them an extra big portion of chips, on the house. As Hilda works in the chippy six days a week - cutting the potatoes and frying the fish, yesterday's rag becoming today's dinner plate - she hears all the gossip from the close-knit community. There are rumours that the gang wars are hotting up: the Richardsons and the Krays are playing out their fights across south-east London. And the industrial strike is carrying on for a painfully long time for the mothers with many mouths to feed. At home, Hilda's children are latchkey kids, letting themselves in from school and helping themselves to whatever is in the larder until she gets in from her long, hard day at work. Despite tragedy striking her family, Hilda never complained of the loss of her daughter at a tragically young age, nor the tough upbringing she narrowly escaped. With a cast of colourful characters - dirty ragamuffins, struggling housewives, rough-diamond gang members - 'Hooray' Hilda's story is one of grit, romance, nostalgia and British endurance. Told to her granddaughter Cathryn, this memoir is the uplifting sequel to 'WE AIN'T GOT NO DRINK, PA' and is a testament to a woman who lived life to the full, who enjoyed laughter and loved fiercely - even though her heart was broken many times over.

    You're often treated like a living blow-up doll and a therapist simultaneously. It's a life that many judge easily ... until you know more. Sita Kaylin, a California-based veteran in the sex industry, has lived the pitfalls of being naked in front of strangers and the absurdities that arise when you fake intimacy for a living. She left home when she was sixteen, worked hard at several jobs and eventually started college after dropping out of high school. There, a roommate turned her on to stripping, revealing a way out of the crushing financial pressures she felt and her struggles as a pre-law student with very little time or energy to study. She had no idea how wild her journey would become and what a large part of her life it would be. Sita's stories take shape through an often altered, occasionally sarcastic, sometimes illegal and frequently funny magnifying glass she holds up to not just the sex industry, but also to human needs and desires, modern relationships, mental health, personal independence. Anything But a Wasted Life is the memoir of an unorthodox life about a woman who has rarely said 'no' to life.

    Starting with the Midlands beat combo Finders Keepers in the 1960s, he formed acclaimed funk-rock band Trapeze in the early 70s before joining Deep Purple at their commercial peak. Flying the world in Starship 1, the band's own Boeing 720 jet, Hughes enthusiastically embraced the rock superstar's lifestyle while playing on three Purple albums, including the classic Burn. When the band split in 1976 Hughes embarked on a breakneck run of solo albums, collaborations and even a brief, chaotic spell fronting Black Sabbath. All of this was accompanied by cocaine psychosis, crack addiction and other excesses, before Hughes survived a clean-up-or-die crisis, and embarked on a reinvigorated solo career enriched by a survivor's wisdom. In his autobiography, Hughes talks us through this whirlwind of a life with unflinching honesty and good humour, taking us right up to date with his triumphant re-emergence in current supergroup Black Country Communion. "I had a constant fascination with the darkside. It is another world, bordering on insanity, and demonic possession, or what I thought was my own Soul Bending personal nirvana. Its good to be back in the middle of the boat, instead of hanging on for dear life in the last life boat." - Glenn Hughes, April 2011

    In 1986, he became the first college-educated hockey player ever selected first overall in the NHL entry draft. He won a Stanley Cup in Edmonton alongside Mark Messier. But since then, his life has taken a tragic turn as a result of mental illness, substance abuse and the untreated head injuries he suffered as a player.Murphy’s life didn’t begin on a track that would take him to poverty, addiction and illness. He was smart, dedicated and put his hockey life on hold to complete his education before joining the NHL. He once scored eighty-two points in a season and was a key player for the Oilers, Red Wings and Blackhawks, among other teams. But one vicious bodycheck during a game started him down a road to ruin. Murphy was clearly shaken by the hit, but he was never treated and he never missed a game. His entire life was about to change.Murphy became a journeyman, moving from team to team, and all along the way, other NHLers said they witnessed a change. Murphy was becoming more different by the day. He took to drugs and alcohol and soon found himself out of the NHL entirely. He and his wife divorced. Murphy eventually became homeless and, in the spring of 2019, he made his way to Kenora, Ontario, where he lived in the bush, spending his days outside a local convenience store, muttering to himself. The player who had once set the NHL aflame slept by the side of the road in the unforgiving North.In the vein of Playing with Fire and Boy on Ice, Finding Murph tells the tragic story of Joe Murphy and examines the role of the NHL in the downward spiral of one of the league’s most promising players.

    . . Sanghavi is a vivid and effortless teller of human tales and quite evidently a special doctor, too." —Atul Gawande, author of ComplicationsIn this compelling book, Dr. Darshak Sanghavi takes the reader on a dramatic tour of a child's eight vital organs, beginning with the lungs and proceeding through the heart, blood, bones, brain, skin, gonads, and gut.Along the way, we meet children and families in extraordinary circumstances—a premature baby named Adam Flax who was born with undeveloped lungs, a teenage boy with a positive pregnancy test, and a young girl who keeps losing weight despite her voracious appetite. In a deeply personal narrative, Sanghavi provides a richly detailed—and humanized—portrait of how the pediatric body functions in both sickness and health.

    Marshall proposes a broader framework for supervision and evaluation that enlists teachers in improving the performance of all students. Emphasizing trust-building and teamwork, Marshall's innovative, four-part framework shifts the focus from periodically evaluating teaching to continuously analyzing learning. This book offers school principals a guide for implementing Marshall's framework and shows how to make frequent, informal classroom visits followed by candid feedback to each teacher; work with teacher teams to plan thoughtful curriculum units rather than focusing on individual lessons; get teachers as teams involved in low-stakes analysis of interim assessment results to fine-tune their teaching and help struggling students; and use compact rubrics for summative teacher evaluation.This vital resource also includes extensive tools and advice for managing time as well as ideas for using supervision and evaluation practices to foster teacher professional development.

    Greg Carlisle, author of the landmark Wallace study Elegant Complexity, provides an introduction that sets the scene and speculates on the future of Wallace studies. Editor David Hering provides a provocative look at the triangular symbols in Infinite Jest. Adam Kelly explores the intriguing question of why Wallace is considered to be at the forefront of a new sincerity in American fiction. Thomas Tracey discusses trauma in Oblivion. Gregory Phipps examines Infinite Jest's John "No Relation" Wayne and the concept of the ideal athlete. Daniel Turnbull compares Wallace's Kenyon College commencement address to the ethics of Iris Murdoch. These 17 essays stem from the first ever academic conference devoted the work of David Foster Wallace. Held in Liverpool, England, in 2009, the conference sparked a worldwide discussion of the place of Wallace's work in academia and popular culture. Essential for all Wallace scholars, fans of Wallace's fiction and nonfiction will also find the collection full of insights that span Wallace's career. Yes, there are footnotes.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.