Book picks similar to
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by DiJulius III, John R.
sales-and-customer-service
self-help-and-business
aa
aaa
Reading Without Nonsense
Frank Smith - 1978
In his extensively revised fourth edition, Frank Smith brings teachers and teacher educators up to date on how reading should not be taught. It is a necessary reminder that reading and learning to read are natural activities.There is a massive assault on the independence of teachers of reading, mandated under the No Child Left Behind legislation, which regards reading as an unnatural act requiring contrived systematic instruction. Now more important than ever, Reading Without Nonsense, Fourth Edition provides the evidence and arguments that teachers need to resist this mechanistic view. As Frank Smith emphasizes, the act of reading has never changed despite all the changes in materials, procedures, and methodology proposed by people with an interest in how reading is taught.Reading Without Nonsense remains one of the most authoritative, influential, informative, and accessible texts on reading and learning to read. This bestseller is popular with classroom teachers and university professors as well as administrators, parents, and everyone concerned with literacy and education.
Know Yourself, Know Your Money: Discover WHY you handle money the way you do, and WHAT to do about it!
Rachel Cruze - 2021
And for 30 years, Ramsey Solutions has walked millions of families through the proven plan for HOW to manage their money and change their behaviors. Now, #1 New York Times bestselling author and Ramsey Personality Rachel Cruze, has written the book that will help you unlock the ‘why’ behind your money habits so you can reach your goals faster.Know Yourself, Know Your Money will help you:Understand how your unique childhood experience shaped your money habits earlyDiscover the money fears that have helped (or held you back) when making decisionsLearn about your tendencies when it comes to spending and saving moneyReceive actionable steps to build lasting money habits and faster progressThis book breaks down the four “money classrooms” (aka – childhood households) you grew up in into quadrants, and then walks you through where you land on a scale of six money tendencies, so you can have clarity on what got you to where you are today.It hasn’t been an easy year to talk about money. Replace your fears with facts when you read this book. Understanding your money habits better will help you communicate better as a spouse, as a friend, and as a parent. Discover why you and the people you love handle money the way you do, and it will help you reach your financial goals faster.
Be Who You Want: Unlocking the Science of Personality Change
Christian Jarrett - 2021
Christian Jarrett, a fascinating book exploring the science of personality and how we can change ourselves for the better.What if you could exploit the plasticity of personality to change yourself in specific ways?Would you choose to become less neurotic? More self-disciplined? Less shy?Until now, we’ve been told that we’re stuck with the personality we were born with: The introvert will never break out of their shell, the narcissist will be forever trapped gazing into the mirror.In Be Who You Want, Dr. Christian Jarrett takes us on a thrilling journey, as he not only explores the ways that life changes us, but shows how we can deliberately shape our personalities to influence the course of our lives.Dr. Jarrett draws on the latest research to provide evidence-based ways to change each of the main five personality traits, including how to become more emotionally stable, extraverted, and open-minded. Dr. Jarrett features compelling stories of people who have achieved profound personality change such as a gang-leader turned youth role model, a drug addict turned ultra-runner, and a cripplingly shy teenager turned Hollywood mega-star. He also delves into the upsides of the so-called Dark Triad of personality traits—narcissism, Machiavellianism, and psychopathy—and how we might exploit their advantages without ourselves going over to the dark side.Filled with quizzes and interactive exercises to help us better understand the various aspects of our personalities, life stories, and passions, Be Who You Want will appeal to anyone who has ever felt constrained by how they've been characterized and wants to pursue lasting change.
Fiber-Optic Communication Systems, Solutions Manual
Govind P. Agrawal - 1998
In the last five years alone, the bit rate of commercial point-to-point links has grown from 2.5 Gb/s to 40 Gb/s-and that figure is expected to more than double over the next two years! Such astonishing progress can be both inspiring and frustrating for professionals who need to stay abreast of important new developments in the field. Now Fiber-Optic Communication Systems, Second Edition makes that job a little easier. Based on its author's exhaustive review of the past five years of published research in the field, this Second Edition, like its popular predecessor, provides an in-depth look at the state of the art in fiber-optic communication systems. While engineering aspects are discussed, the emphasis is on a physical understanding of this complex technology, from its basic concepts to the latest innovations. Thoroughly updated and expanded, Fiber-Optic Communication Systems, Second Edition: * Includes 30% more information, including four new chapters focusing on the latest lightwave systems R&D * Covers fundamental aspects of lightwave systems as well as a wide range of practical applications * Functions as both a graduate-level text and a professional reference * Features extensive references and chapter-end problem sets.
Pulp Fiction: The Complete Story of Quentin Tarantino's Masterpiece
Jason Bailey - 2013
The New York Times called it a "triumphant, cleverly disorienting journey," and thirty-one-year-old Quentin Tarantino, with just three feature films to his name, became a sensation: the next great American director. Nearly twenty years later, those who proclaimed Pulp Fiction an instant classic have been proven irrefutably right. In Pulp Fiction: The Complete Story of Quentin Tarantino's Masterpiece, film expert Jason Bailey explores why Pulp Fiction is such a brilliant and influential film. He discusses how the movie was revolutionary in its use of dialogue ("You can get a steak here, daddy-o," "Correct-amundo"), time structure, and cinematography--and how it completely transformed the industry and artistry of independent cinema. He examines Tarantino's influences, illuminates the film's pop culture references, and describes its phenomenal legacy. Unforgettable characters like Jules Winnfield (Samuel L. Jackson), Vincent Vega (John Travolta), Butch Coolidge (Bruce Willis), and Mia Wallace (Uma Thurman) are scrutinized from all-new angles, and memorable scenes--Christopher Walken's gold watch monologue, Vince's explanation of French cuisine--are analyzed and celebrated. Much like the contents of Marcellus Wallace's briefcase, Pulp Fiction is mysterious and spectacular. Illustrated throughout with original art inspired by the film, with sidebars and special features on everything from casting close calls to deleted scenes, this is the most comprehensive, in-depth book on Pulp Fiction ever published.
The Art of War: Sun Tsu - The Key Book of the Way of the Warrior
Alfredo Tucci - 2001
Patients Come Second: Leading Change by Changing the Way You Lead
Paul Spiegelman - 2013
Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.
Think Happy: Instant Peptalks to Boost Positivity
Karen Salmansohn - 2016
Research has shown that positive language has the power to change the way our brains think--and thereby influence positive behavior. Following on the heels of the wildly popularInstant Happy, this colorful little gift book presents happiness expert Karen Salmansohn's next infusion of mood-boosting sayings. Filled with fascinating nuggets from popular science, this peptalk-in-a-book provides lists of "things to think" to build mental resilience, positivity, gratitude, and happiness.
The Bliss List: Discover What Truly Makes You Happy--Then Land Your Dream Job
J.P. Hansen - 2013
Open Business Models: How To Thrive In The New Innovation Landscape
Henry Chesbrough - 2006
Using this model, companies look outside their boundaries for ideas and intellectual property (IP) they can bring in, as well as license their unutilized home-grown IP to other organizations.In Open Business Models, Chesbrough takes readers to the next step—explaining how to make money in an open innovation landscape. He provides a diagnostic instrument enabling you to assess your company’s current business model, and explains how to overcome common barriers to creating a more open model. He also offers compelling examples of companies that have developed such models—including Procter & Gamble, IBM, and Air Products.In addition, Chesbrough introduces a new set of players—“innovation intermediaries”—who facilitate companies’ access to external technologies. He explores the impact of stronger IP protection on intermediate markets for innovation, and profiles firms (such as Intellectual Ventures and Qualcomm) that center their business model on innovation and IP.This vital resource provides a much-needed road map to connect innovation with IP management, so companies can create and capture value from ideas and technologies—wherever in the world they are found.
The 30-Day Productivity Boost (Vol. 1): 30 Bad Habits That Are Sabotaging Your Time Management (And How To Fix Them!)
Damon Zahariades - 2016
1 was written with you in mind. This action guide takes you, step by step, through 30 bad habits that are crippling your time management efforts. Each habit is explored in detail. You'll learn about the triggers that prompt it and the ways in which it hurts your productivity. Most importantly, you'll receive a series of actionable tips you can use immediately to curb the bad habit and create a healthier, more productive habit in its place. A Blueprint For Better Time Management!Getting control of your time and improving your productivity is doable. You just need a blueprint describing the steps and a system for putting those steps into action. The 30-Day Productivity Boost Vol. 1 fills those gaps. Here's a sample of what you'll learn in this new action guide: - A simple formula for creating to-do lists that actually work (Day 3)- How to slash the amount of time it takes you to complete any task (Day 4)- How to stop being a people-pleaser and catapult your productivity (Day 6)- 5 tips for designing your workday so you can avoid working overtime (Day 7)- How to create a diet that improves, rather than hinders, your productivity (Day 9)- A 6-step system for breaking your procrastination habit (Day 10)- 6 easy tips for curbing your social media addiction (Day 12)- The productivity-killing effect of television and how to deal with it (Day 14)- How to control your inner critic and regain confidence in yourself (Day 18)- 6 ways to leverage your body's natural rhythms to get more work done (Day 21)- The one addiction nearly everyone has (and how to crush it!) (Day 24)- 4 actionable tips for taking advantage of the Pareto principle (Day 25)- 5 steps to creating reachable goals that motivate you to be more productive (Day 27)- An 8-step formula for avoiding - or recovering from - burnout (Day 29)- And much, much more!Bonus Material Included In The 30-Day Productivity Boost Vol. 1I've included an entire chapter devoted to helping you curb the behaviors that are destroying your time management efforts. You'll learn a 10-part system for breaking these bad habits and replacing them with patterns that boost your productivity. Take Action Today!Download your copy of The 30-Day Productivity Boost Vol. 1 today! Take action to improve your time management, and free up more time to spend with your loved ones and pursue your passions. Click the orange "Buy Now" button at the top of the Amazon sales page to grab your copy and start designing a more rewarding lifestyle!
True to Form: How to Use Foundation Training for Sustained Pain Relief and Everyday Fitness
Eric Goodman - 2016
Eric Goodman’s visionary approach to mindful movement corrects the complacent adaptations that lead to back and joint pain, and teaches us to harness the body’s natural movement patterns into daily activities to make us fit, healthy, and pain free.Our sedentary lifestyle has led to an epidemic of chronic pain. By adapting to posture and movement that have us out of balance—including sitting all day at a keyboard, tilting our heads forward to look at our phones—we consistently compromise our joints, give our organs less room to function, and weaken our muscles. How we hold and live in our bodies is fundamental to our overall health, and the good news is that we all hold the key to a healthier body.Dr. Goodman has spent years studying human physiology and movement. He has trained world-class athletes for better performance, and has healed people of all ages and occupations of lifelong debilitating pain. His theory of self-healing is now available to everyone. His practical program trains the posterior muscle chain—shoulders, back, butt, and legs—shifting the burden of support away from joints and putting it back where it belongs: into large muscle groups.Filled with helpful diagrams and sixty color photographs, True to Form shows readers how to successfully integrate these powerful movements into everyday life—from playing with the kids to washing dishes to long hours in the office—transforming ordinary physical actions into active and mindful movements that help to eliminate pain, up your game, or simply feel more energetic. True to Form shows you how to move better, breathe better, and get back to using your body the way nature intended.
The Tao of Montessori
Catherine McTamaney - 2005
Award-winning Montessori teacher Catherine McTamaney revisits the eighty-one verses of Lao-tzu's Tao Te Ching and relates them to the life and work of teachers, parents, and children. Originally meant to remind rather than direct and to show the way toward natural harmony in the world around and within us, Lao-tzu's verses find a new meaning through McTamaney's skillful mixture of spirituality and education. Take a moment to read a single stanza, then put it aside and muse upon its meaning. By revisiting one verse each day, you can relate its images to your life as a teacher, parent, or child. Whether you are familiar with the writings of Lao-tzu or are simply ready to explore a refreshingly contemplative perspective on children and teachers, The Tao of Montessori is a profound work of intellectual stimulation.
The Leader's Compass: A Personal Leadership Philosophy Is Your Key to Success
Ed Ruggero - 2003
Most leaders recognize that developing these clearly articulated statements is time well spent; they help keep the organization on track and pointed toward clear goals. A written leadership philosophy, which we call "The Leader's Compass", achieves the same thing on a personal level; it lets people know what you expect, what you value, how you'll act, and how you'll measure performance, with the additional benefits of making the workplace less stressful and more productive. And, like a compass, it helps to keep you, the leader, on course".
Beyond the Grave revised edition: The Right Way and the Wrong Way of Leaving Money To Your Children (and Others)
Gerald M. Condon - 1995
This expert, one-of-a-kind handbook shows you how to:Ensure that your inheritance instructions will he carried out -- the way you want them to beProtect your child's inheritance from creditors, ex-spouses, addictions, tax troubles, mismanagement, squandering, and other risks of lossPrevent family conflict that can arise when parents die and children divide the "family money"Leave more money to your children and grandchildren, and less to the IRS -- and understand the hidden cost of a "death tax" repeal