We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    30,000 first printing."

    Delve deep into the mind of these creatures and learn what makes them tick.

    Pills’ Pharmacy Hub comes a book about some of the wildest customers that pharmacists have dealt with in retail pharmacy. Journey into the world of retail pharmacy with 80 hilarious short stories: a world where people are not that bright but always think they are right, and where the word patience doesn’t exist. A world with druggies coming up with some not-so-clever schemes to get their fix. A world where people think throwing ice cream in your face is an acceptable way to get your attention. A world with a new twist at every turn--just when you think you’ve seen everything, someone always finds a way to surprise you.

    Why else would you be looking at this book? If you have ever wanted to see behind the front lines of retail, this is the book for you. If you want to validate your own experiences in retail, this is the book for you. If you just want to laugh at humorous things from funny people, this is the book for you. Packed full of true short stories from working in one of these super stores, only one conclusion can be reached in the end: Wal-Mart is the craziest place on Earth!

    Whether he's assisting trauma surgeons who are singing “Take me out to the ballgame” while removing a well-placed iconic symbol of America’s greatest past time, learning how fast he can run after being shot at by an angry couple who called for an ambulance, working with a prankster-loving urologist who demonstrates how bladder problems were diagnosed before modern urinalysis, or screaming like a little girl while doing night rounds with a dead flashlight on a psychiatric ward, Cyra’s comedic style of storytelling will make your cheeks sore. Emergency Laughter: Stories of Humor Inside Ambulances and Operating Rooms shows why most health care professionals have such a twisted sense of humor and how critical laughter is to the survival of both patient and care giver.

    The bookstore or library is half full of that kind of crap. What you're holding here is a collection of quips and observations with a refreshingly gloomy, sometimes twisted, always funny take on life. Or lack thereof.With illustrations by renowned artist Brian Andreas, this book is a glimpse inside the humorously askew mind of a writer whose witticisms have been featured on NPR, printed onto t-shirts, performed on stage in Germany, and posted online at the Washington Post, Wall Street Journal, and New York Times. He's been named one of the top funniest people on Twitter by the likes of Maxim, MSNBC and Mashable.

    Both are pretty easy to put off as they're very expensive and tend to wreck your house.' Stand-up comedian Sam Avery (aka the Learner Parent) started his award-winning blog when his twin boys were born. A million nappies, Peppa Pig episodes and a lot less sleep later, he shares all the lows, highs and hilarious in-betweens of his experiences of first-time parenthood in this, his highly anticipated first book. Sam's honest, messy and laugh-out-loud account of trying for a baby (which transpired to be babIES) and figuring out what to do with them once they arrived - right up to the toddler years of talking, walking and tantrum-ing - will have you crying with laughter between your own nappy changes and nursery runs.

    Now I don't want to seem callous, but to me that's not a tragedy - that's natural selection.'In SURVIVAL OF THE DUMBEST, Wil Anderson turns his sharp gaze and wicked wit to the stupid, strange and perplexing quandaries of popular culture. Wil spares no-one, not even himself, as he delivers an almighty forehead slap to the modern world. And let's face it: between TV, politics, oversexed sports stars, advertising and automatic phone-banking systems - there are a lot of foreheads that need one.Wil Anderson caused cornflake snorting incidents as a breakfast announcer on Triple J, hosts ABC TV's ever-popular The Glass House and continues to thrill audiences at just about every comedy festival known to man. Now Wil has set down some of his funniest rants and observations in this book. Let's just hope there are enough people left who can read…

    He seeks conversions, not just votes. This Spotlight Story from TIME explores the Gospel of Bernie Sanders.

    Like the bungling burglar who logged on to his own Facebook page at his victim's house - and forgot to turn the computer off when he left, or the stupid bank robber who made his escape in his own car - complete with personalised number plates, or the idiotic criminal who tried to hand himself into the police... in order to collect the reward. Award-winning writer Andrew Penman has scoured the country for this hilarious collection of those who are not just bad, but also dim very dim. 'Andrew Penman enjoys a laugh at the expense of Britain's most stupid burglars' - The Mirror 'Exploits so dim-witted it's surprising they ever managed to keep themselves breathing long enough to commit any crime' - Wales Online Illustrated with cartoons drawn by Neil Kerber.