--The Baroque side --What becomes of the signifier --Outcomes of the text --Reading Brillat-Savarin --An idea of research --Longtemps, je me suis couche de bonne heure ... --Preface to Renaud Camus's Tricks --One always fails in speaking of what one loves --Writers, intellectuals, teachers --To the seminar --The indictment periodically lodged ... --Learning the movie theater --The image --Deliberation

    It is this rare and marvelous sense of truth—of laughter, joy, and compassion and situations—that makes Keillor such a brilliant and beloved storyteller.The collection includes: Your Book Saved My Life, Mister, End of the Trail, Meeting Famous People, Family Honeymoon Al Denny, Basketball, After A Fall, The Babe, We Are Still Married, Drowning, Attitude, Letter From Ruth Luger to Joanne Leinenkranz, Nu Er Der Youl Igen, The Chuck Show of Television.

    Liberating and emboldening the beginning writer are the goals of Ted Kooser and Steve Cox in this spirited book of practical wisdom that brings to bear decades of invaluable experience in writing, teaching, editing, and publishing. Unlike “how to write” books that dwell on the angst and the agony of the trade, Writing Brave and Free is upbeat and accessible. The focus here is the work itself: how to get started and how to keep going, and never is heard a discouraging word such as “no,” “not,” or “never.” Because of the wealth of their experience, the authors can offer the sort of practical publishing advice that novices need and yet rarely find. Organized in brief, user-friendly chapters—on everything from sensory details to a work environment, from creating suspense to revising and taking criticism—the book allows aspiring (and practicing) writers to dip in anywhere and find something of value.

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    published by Houghton Mifflin, Boston.

    Memorable stories about stories, practical, hard-won insights about how people change and why. Short and powerful." SETH GODIN What makes some bad ideas successful, and why do many good ideas fail? It turns out that there’s no such thing as a bad idea or a good idea. There is only the wrong story or the right story. The right story is one that is trusted. It is believed because it is told by the right person, for the right reasons, in the right way, at the right time, to the right people. The success or failure of our ideas depends on us telling the right story. We can only do that by being clear about the change we want to create, and why—and then bringing enough of the right people with us on the journey. It’s up to us, the changemakers of today and tomorrow, to galvanise those people we hope to bring on the journey with us. That’s what this book is about. It’s not just about helping you to change someone’s mind. It’s about how you can get better at articulating the change you want to create and understanding the people you want to influence, inspire or impact—so you can build upon what they already believe and ultimately shape the future you and they want to see.

    Here is a big, wise, and diverse book, shot through with simple truths of life as it's really lived. Illustrations.

    With inspiring wit and wisdom he will not only teach you how to be a better writer, but a more observant person and a better student in any field. You'll find yourself uncontrollably thinking deep thoughts about writing, film or anything else you are passionate about in life. Foreword by Glen Keane. "Listen to Brian, he has the unique ability to articulate what makes good writing." - Al Higgins, Writer "News Radio," "Malcolm in the Middle" and "Mike & Molly" "If you don't already have a mentor, here's one you'll love, in portable form." -- Steve Englehart novelist and writer of classic versions of dozen of comics series such as Batman and The Avengers "Brian's book is filled with insightful and useful gems for writers of any experience level. The only reason you'll want to put it down is to go start writing yourself." -- J. Elvis Weinstein writer/producer "Freaks and Geeks," "Mystery Science Theater 3000," "Cinematic Titanic" "Brian writes in clear, readily usable ways to improve your screenwriting. Like time-release story capsules they ignite and helped me over many movies and countless story bends. Give him a read, take a couple and repeat as needed." -- Ronnie del Carmen, story supervisor on UP and Finding Nemo, director and writer at Pixar Animation Studios. "I use Brian McDonald's books in my classes because I'm a student of his work. All teachers are students all the time. Brian hasn't forgotten that he occupies both a seat in the classroom and the spot in front of the classroom." -- Shawn Wong Professor, Department of English University of Washington

    A predicament arises, and the children's response--simple and immediate--offers Paley the purest evidence of kindness she has ever seen.In subsequent encounters, "the Teddy story" draws forth other tales of impulsive goodness from Paley's listeners. Just so, it resonates through this book as one story leads to another--taking surprising turns, intersecting with the narrative unfolding before us, and illuminating the moral meanings that children may be learning to create among themselves.Paley's journey takes us into the different worlds of urban London, Chicago, Oakland, and New York City, and to a close-knit small town in Michigan's Upper Peninsula. Her own story connects those of children from nursery school to high school, and circles back to her elderly mother, whose experiences as a frightened immigrant girl, helped through a strange school and a new language by another child, reappear in the story of a young Mexican American girl. Thus the book quietly brings together the moral life of the very young and the very old. With her characteristic unpretentious charm, Paley lets her listeners and storytellers take us down unexpected paths, where the meeting of story and real life make us wonder: Are children wiser about the nature of kindness than we think they are?

    In following years there has been a great deal of interest in the author and his works, although, until now, articles about him have mostly been scattered in obscure journals. Now, at last, here is a book about him, a symposium of explorations and examinations of the Ligottian universe by such leading critics as S.T. Joshi, Stefan Dzimianowicz, Robert M. Price. With a complete, up-to-date bibliography of Ligotti's work, two interviews with him, and even a fascinating essay by Ligotti himself.

    Plot synopsis of this classic is made meaningful with analysis and quotes by noted literary critics, summaries of the work's main themes and characters, a sketch of the author's life and times, a bibliography, suggested test questions, and ideas for essays and term papers.

    Buechner is the author of many works of fiction and nonfiction, including Godric (nominated for a Pulitzer Prize) and Telling Secrets.

    When he’s awake, he gives vent to some of the most heartfelt, political and anger-fueled prose to power its way to the public sphere since Hunter S. Thompson smashed a typewriter’s keys.Welcome to Hell World is an unexpurgated selection of Luke O’Neil’s finest rants, near-poetic rhapsodies, and investigatory journalism. Racism, sexism, immigration, unemployment, Marcus Aurelius, opioid addiction, Iraq: all are processed through the O’Neil grinder. He details failings in his own life and in those he observes around him: and the result is a book that is at once intensely confessional and an energetic, unforgettable condemnation of American mores.Welcome to Hell World is, in the author’s words, a “fever dream nightmare of reporting and personal essays from one of the lowest periods in our country in recent memory.” It is also a burning example of some of the best writing you’re likely to read anywhere.____________________________________________________________________________"Luke O’Neil is not on staff. " — The Boston Globe"Unbelievable." —Ben Shapiro"The Left’s new low." —Tucker Carlson"A widely read, offbeat newsletter… " —Mike Isaac, The New York Times"Luke O’Neil is one of the few writers who faces our grim reality the way it is, and not the way we wish it was. Compiling Hell World is a sin-eater’s task, and we are indebted to him for doing it.”—Dan Ozzi, co-author of Tranny"One of my favorite things I read all year…” —Frida Garza, Jezebel’s The Best Political Writing 2018"Welcome to Hell World is a distress call from a place where hope still exists, dispatched by a man who clearly sees the insanity of life in America and believes it doesn’t have to be this way.” —Keith Buckley of Every Time I Die, author of Watch"Luke O’Neil is like no other journalist working today, fusing original reporting with memoir and frequently-profane observational humor to create what feels like a new type of truth-telling: precise, fucked-up, infuriating, and, somehow, beautiful. ...This is what it looks like when a gifted writer finds his voice.” —Hamish McKenzie, co-founder of Substack and author of Insane Mode: How Elon Musk's Tesla Sparked an Electric Revolution to End the Age of Oil

    You can move them to tears, to laughter, and most important, you can move them to action!Packed with advice you can put to use right away, you’ll learn how to keep your audience eager and ready to hear from you.What pragmatic and actionable tactics will you learn?How to quickly communicate your unique value.The secret to connecting with the emotions of your desired audience.The foolproof method for standing apart from your competition.The most common marketing mistakes even smart business owners make and how to avoid them.The singular best way to create an authentic, consistent brand.Also the following insights:The 4 critical elements you must have in place to keep your audience engaged.Six different ways you can use stories in your business.A step-by-step guide for finding your most powerful brand voice.How to structure a story so that your audience feels compelled to listen.PLUS, examples to jumpstart the process!Here’s what this book ISN’T: this isn’t about picking new colors, redesigning your logo or developing your website. This is about building a consistent, unique and authentic brand that attracts your most profitable customers.How will your business improve?Follow a process only a few LEADERS in their markets have figured outGet KNOWN for your unique valueCreate content your audience LIKES and sharesBuild - or rebuild - TRUST in your brandGather a loyal group of fans eager to BUY from youImplement these techniques and watch your profits skyrocket.Learn how to tell a better story and connect with a loyal audience by scrolling up and clicking the BUY NOW button at the top of this page!

    The latest generation of titles in this series also features glossaries and visual elements that complement the classic, familiar format.CliffsNotes on The Catcher in the Rye introduces you to a coming-of-age novel with a twist. J.D. Salinger's best-known work is more realistic, more lifelike and authentic than some other representatives of the genre. Get to know the unforgettable main character, Holden Caulfield, as he navigates the dangers and risks of growing up.This study guide enables you to keep up with all of the major themes and symbols of the novel, as well as the characters and plot. You'll also find valuable information about Salinger's life and background. Other features that help you study includeCharacter analyses of major playersA character map that graphically illustrates the relationships among the charactersCritical essaysA review section that tests your knowledgeA Resource Center full of books, articles, films, and Internet sitesClassic literature or modern-day treasure—you'll understand it all with expert information and insight from CliffsNotes study guides.