Andrew & Claire are hugely experienced in the industry, and more importantly over several locations. So make sure you read it with a marker pen in your hand. Take all of their advice - it might just prevent you from making some very expensive mistakes.’John Richardson - The Coffee Boys‘Straight forward, independent, no-nonsense advice is not easy to find.This is a must read book for every budding and existing coffee shop entrepreneur. Even if you do not own a coffee shop, read it for great business advice.’Martyn Herriott - Beverage Standards AssociationAndrew & Claire Bowen opened their first franchised coffee shop in 2007, after leaving senior roles in retail and healthcare. Within eighteen months they had opened three outlets and had over £1m turnover. In 2011 they developed their own independent format, which they continue to run. They support coffee shop owners worldwide as founders of Café Success Hub.

    

    The changing nature of consumer expectations means that marketers must learn how to build communities in addition to brand loyalty. With its interactive design and in-depth, real-world examples and cases, the South Asian edition of Principles of Marketing helps students learn how to create customer value, target the correct market, and build customer relationships.

     From the author of Break Neck and Outsider, comes False Start, a thriller set in the world of horseracing, in which a young trainer is accused of murder, leaving his friend to discover the truth. The perfect read for fans of Felix Francis' Pulse and Triple Crown. '[Francome is] the natural successor to Dick Francis' - Irish Times When Charlie Patterson and Nick Ryder begin training together they strike gold in their first season. The two lifelong friends have been sent a yearling by Kate Scanlan, the attractive boss of a local animal rescue centre. Willow Star, as the scrawny filly is named, is sold to Major Patterson, Charlie's step-father, and the youngster quickly defies her looks by establishing herself as one of the fastest of her age. A stab at the following year's classic races is about to begin when, without warning, Major Patterson informs Charlie and Nick that he is selling Willow Star to another yard. The ambitious trainers see their chance of hitting the big time disappear when their attempts to deter the sale fail. What ensues is a thrilling tale of mystery that finds Charlie cornered, facing the impossible dilemma of having to choose precisely where his loyalties lie; with his best friend or with his family; and needing to solve a murder to stay alive... What readers are saying about False Start: 'Thoroughly enthralling''Brilliantly explores the deeds and misdeeds in horseracing''Filled with twists and turns'

    Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

    

    

    Attributing achievements to a combination of long hours of practice, strong community support, and just being born at the right time, Gladwell analyzes the small factors which lead to success. If you want to learn everything you want to know about Outliers without reading more than 300 pages, our Quicklet book and eBook is for you - fast, fun, and the best material up front!CHAPTER OUTLINEQuicklet On OutliersIntroductionList Of Important PeopleKey Terms & DefinitionsIntroduction Summary: The Roseto Mystery...and much more

    Donations cover the cost of registration and a uniform for a child in need. AYSO Soccer is a family experience and an opportunity to create memories for a lifetime. The positive environment of AYSO is the right place for kids to learn soccer, but it’s also where they learn important life lessons, social skills and get active.

    No other guide offers this. Includes over 130 interview questions and answers. Breaks down all interview questions into essential parts. Shows you why interviewers are asking you the question, what the interviewer wants to hear from you, how you should answer it, and then gives you several "real-life" examples of how to answer the question. Covers the STAR method. Includes several behavioral question and answer examples. Covers interview preparation tips. Covers phone interviews and how to prepare for them. Includes 35 questions to ask interviewers. And much more! This guide works for all job interviews. Management, IT, Director, VP, Teachers, Finance, Sales, Accounting, Engineering, Government, Hospitality, Human Resources, Manufacturing, Non-Profit, Administrative, Branding, Health Care, etc.

    The heart of Stock Smarts is to break it down to its simplest form and inspire employees, professionals and business people to participate and make money in the market.This book is to encourage every Filipino to profit from stocks and forge their way to financial freedom.

    

    For courses in Principles of Management, this title takes a traditional, balanced approach to the four functions of management.

    The Chapters in the book deal with thermodynamic concepts such as the P-V-T behaviour of fluids, the phase behaviour of pure materials and solutions. It also explains the concepts such as density, heat capacity, latent heat, heat of reaction, calorific values, vapour pressure, humidity, etc. This book is intended as a textbook for undergraduate courses in chemical engineering and related disciplines such as biotechnology, polymer technology, petrochemical engineering, electrochemical engineering, environmental engineering, safety engineering and industrial chemistry.

    "Naughtiest Girl is a Monitor"When Elizabeth is chosen to be a school monitor, she's delighted. But the harder she tries, the worse she behaves."Here's the Naughtiest Girl"Elizabeth is a monitor again and she's finding a hard time with a new comer, the cousin of Julian.