But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    One of America's richest men and the largest single shareholder of the Baltimore & Ohio Railroad, Hopkins was also one of the city's defining developers. In The Ghosts of Johns Hopkins, Antero Pietila weaves together a biography of the man with a portrait of how the institutions he founded have shaped the racial legacy of an industrial city from its heyday to its decline and revitalization. From the destruction of neighborhoods to make way for the mercantile buildings that dominated Baltimore's downtown through much of the 19th century to the role that the president of Johns Hopkins University played in government sponsored "Negro Removal" that unleashed the migration patterns that created Baltimore's existing racial patchwork, Pietila tells the story of how one man's wealth shaped and reshaped the life of a city long after his lifetime.--Klaus Philipsen, architect and author of Baltimore: Reinventing an Industrial Legacy City

    During the Britpop boom of the mid-90s, the astonishing success of Oasis brought Creation fame on the world stage. In 1999, however, McGee announced his shock departure as his label's influence over a generation of British music came to a confusing and disappointing end.

    S. Lewis—the great British writer, scholar, lay theologian, broadcaster, Christian apologist, and bestselling author of Mere Christianity, The Screwtape Letters, The Great Divorce, The Chronicles of Narnia, and many other beloved classics—was one of the foremost religious philosophers of the twentieth century; a thinker whose far-reaching influence on Christianity continues to be felt today.Demonstrating Lewis’s wide range of interests, Present Concerns includes nineteen essays that reveal his thoughts about democratic values, threats to educational and spiritual fulfillment, literary censorship, and other timely topics, offering invaluable wisdom for our own times.

    

    Take your playing to the stratosphere with the most advanced lead book by this proven heavy metal author. Speed Mechanics is the ultimate technique book for developing the kind of speed and precision in today's explosive playing styles. Learn the fastest ways to achieve speed and control, secrets to make your practice time really count, and how to open your ears and make your musical ideas more solid and tangible. Packed with over 200 vicious exercises including Troy's scorching version of "Flight of the Bumblebee." Music and examples demonstrated on CD. 89-minute audio.

    Detailing the lifestyles of each class, from the way they dress and where they live to their education and hobbies, Class is sure to entertain, enlighten, and occasionally enrage readers as they identify their own place in society and see how the other half lives.

    It's about their adventures in pizza. It's about them discovering the DIY punk community and starting a record label. It's about a lot of other stuff too."

    The celebrated author explores new ways to view ourselves and the society we live in, and gives us fresh answers to such enduring questions as how to think for ourselves and understand what we know.

    Less gear. Less anxiety. Less stress. Less fear. A Lesser Photographer is the missing guide you've always wanted to the only gear that really matters: the gear between your ears. In under an hour, you’ll be able to identify the myths you’ve been taught about photography and embrace useful creative habits that will set you apart. Praise for previous editions: “For something beautiful and well-said, check out A Lesser Photographer.” — David duChemin “Amazing read…I really recommend everyone get a copy.” — Chris Marquardt “CJ Chilvers reevaluates what it means to be a photographer in this manifesto. Most of the points apply to virtually any creative endeavor or obsession. ‘The real show is outside the viewfinder.’” — Jim Coudal “I have to say, CJ has a great attitude. If you care at all about photography, he’s a must read.” — Patrick Rhone “Every photographer should follow CJ Chilvers.” — Eric Kim

    In the meantime, if you'd like to read something that alternates between laugh-out-loud-funny and apocalyptically angry, keep holding this book. Steal it if necessary. In his latest collection of rants, raves, hastily spluttered articles and scarcely literate scrawl, Charlie Brooker proves that there is almost nothing in this universe, big or small, that can't reduce a human being to a state of pure blind hatred. It won't help you lose weight, feel smarter, sleep more soundly, or feel happier about yourself. It will provide you with literally hours of distraction and merriment. It can also be used to stun an intruder, if you hit him with it correctly (hint: strike hard, using the spine, on the bridge of the nose). Only a prick wouldn't buy this book. Don't be that prick.

    It’s the judges who have the heavy lift: they are the ones who have to make the ultimate decisions, many of which have profound consequences on the lives of the people standing in front of them.In Tough Cases, judges from different kinds of courts in different parts of the country write about the case that proved most difficult for them to decide. Some of these cases received international attention: the Elián González case in which Judge Jennifer Bailey had to decide whether to return a seven-year-old boy to his father in Cuba after his mother drowned trying to bring the child to the United States, or the Terri Schiavo case in which Judge George Greer had to decide whether to withdraw life support from a woman in a vegetative state over the wishes of her parents, or the Scooter Libby case about appropriate consequences for revealing the name of a CIA agent. Others are less well-known but equally fascinating: a judge on a Native American court trying to balance U.S. law with tribal law, a young Korean American former defense attorney struggling to adapt to her new responsibilities on the other side of the bench, and the difficult decisions faced by a judge tasked with assessing the mental health of a woman who has killed her own children.Relatively few judges have publicly shared the thought processes behind their decision making. Tough Cases makes for fascinating reading for everyone from armchair attorneys and fans of Law and Order to those actively involved in the legal profession who want insight into the people judging their work.

    This book provides an account of the life of LTTE chief Prabhakaran, who led an armed struggle against the Sri Lankan state to create Eelam, a separate nation for the Sri Lankan Tamils.The book begins from Prabhakaran’s childhood days in the aftermath of India’s and Sri Lanka’s independence from Britain. The Sri Lankan Tamils were following Gandhi’s non-violent methods to fight for their rights as citizens of Sri Lanka. Prabhakaran, an ardent fan of Bhagat Singh and Subhash Chandra Bose, felt that non-violence would not work against a Sinhala dominated government and began experimenting with violent acts against the Government to send a message. His initial success became the nucleus for the formation of LTTE, which became the quintessential guerrilla organization fighting the State.The book details various incidents of Prabhakaran’s life including terror attacks, assassination of politicians, heads of States and militant leaders; India’s role in the Sri Lankan ethnic conflict; Indian Peace Keeping Force in Sri Lanka; the Eelam wars, negotiations, betrayals and elections; through to his killing in May 2009.

    Said, eminent literary critic and impassioned commentator on the Middle East. Barenboim is an Argentinian-Israeli and Said a Palestinian-American; they are also close friends.As they range across music, literature, and society, they open up many fields of inquiry: the importance of a sense of place; music as a defiance of silence; the legacies of artists from Mozart and Beethoven to Dickens and Adorno; Wagner’s anti-Semitism; and the need for “artistic solutions” to the predicament of the Middle East—something they both witnessed when they brought young Arab and Israeli musicians together. Erudite, intimate, thoughtful and spontaneous, Parallels and Paradoxes is a virtuosic collaboration.

    More than a decade's worth of essays by the Pulitzer Prize winning syndicated columnist capture the essence of big city American life, from neighborhood taverns to backroom politics.