It is the follow-up book to Police, Crime & 999, a book which still remains hugely popular today, with over 250 5-star Amazon reviews, and which garnered positive feedback from a number of national publications:‘Everything is included in this warts-and-all account. Very funny’ The Sun‘A treasure trove of a book – a wonderfully informative and addictive read, full of belly laughs’ The Non-Fiction Book ClubWARNING: Contains Humour & Traces of Nuts

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    From patents that should still be pending to hairdos that attract vermin, these horrors will leave you thankful you didn't have to struggle to live through them. Brace yourself as the truth hits you like an ice-cold Victorian-era shower with enough pressure to knock you unconscious. Get ready to shudder with laughter (or horror) at these funny moments in history that are not to be forgotten.

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    She and her husband had gotten Ira as a puppy—a wedding gift to each other, and their first foray into “parenthood.” Now, her dog is terminal, her marriage is on life support, and Nancy is desperate to save them both (whether they want it or not). In a single year, she loses her two best friends, but Nancy’s life is about to take yet another unexpected turn.With humor and heart, Nancy Balbirer shares her story of relationships, loss, and canine friendship in this illuminating memoir about the lengths people will go to keep love alive…and the power of finally letting go.

    Every other skill will fall short in helping you remember your real nature. This book reveals the closely guarded secret of wise men and women.Few greater gifts can be given to someone than to learn how to truly develop a method to grasp their own consciousness and unlock a remarkable scope of understanding of both themselves and the universe. Life-changing books are few in number, but here is one that conveys a remarkable breakthrough. No one will be the same after absorbing the contents of this mind-enlarging volume.

    Ellen Rosenberger grapples with the real problems, needs, and emotions that missionaries experience. She brings to light the struggles that are not talked about but are very real. She writes openly about depression and burnout, exploring the difficulties of transitions and overcoming conflict. Ellen addresses abuse, struggles with faith, and grief. By talking about these normally overlooked issues, Missionaries Are Real People aims to bring clarity and healing to silent hurts. Maybe you are a missionary who longs for someone to understand your struggles and name your issues. You think, I can’t let anyone know I am struggling with this, especially because I’m a missionary! Perhaps you feel debilitated by the stereotype that “missionaries are perfect” as you are living in the reality of your own brokenness and imperfection. You might feel as though you cannot express the under-the-surface issues that you are facing on the mission field. Having grown up on the mission field and having spent most of her adult life there, Ellen knows what it’s like to have struggled to live under the pressure to be perfect. She’s felt the pain of hidden struggles and masked-over issues. And she’s experienced freedom and healing in being vulnerable about her imperfections as a missionary. This book is not about methodology or theory, but about real life stories and experiences. It’s about the multi-faceted dynamics of missionary relationships with all their joys and struggles. Missionaries Are Real People unveils the unspoken realities of missionary life. Not for the sake of shaming but for the purpose of restoring. The time is now to break down stereotypes, to speak up for what is really going on, and to seek solutions. Let’s not delay another day. There might be a missionary’s life that depends on it.

    By answering the crucial coaching questions and developing genuine leadership and integrity, you can instill these attributes in those around you. When you put these proven steps and strategies to use, people will follow you willingly – because you’ve shown yourself to be an excellent coach! All business books and coaching books will tell you that the coaching habit is a difficult challenge, and how to coach is no easy task, but when you put these coaching skills to the test, you’ll be coaching teams to winning performances in no time! When you purchase The 7 Laws of Coaching, you’ll get a FREE bonus e-book: Developing Powerful Visions: Learn the Art of Empowering People Around You and Live With Purpose In The 7 Laws of Coaching, Brian Cagneey explains: The 1st Law of Coaching: Developing the Right Mindset The 2nd Law of Coaching: Being Strong Without Being Mean The 3rd Law of Coaching: The Secret to Finding Solutions The 4th Law of Coaching: A Special Ingredient for Motivating People The 5th Law of Coaching: The Forgotten Law of Getting Results The 6th Law of Coaching: The Only Way Someone Can Improve The 7th Law of Coaching: Keeping Everyone on Track Don’t wait another minute – Purchase The 7 Laws of Coaching: Powerful Coaching Skills that will Predict Your Team’s Success! today! Just Scroll Up and Hit the “Buy With One Click” Button – It’s Fast and Easy! This book has a 100% Money Back Guarantee. If these principles don’t work for you, send it back. No questions asked! DON'T WAIT! LEARN THE SECRETS OF COACHING WITH THESE 7 LAWS! PURCHASE your copy NOW Tags: coaching, coaching business, coaching questions, questions for coaches, coaching books, coaching sports, books on coaching, habits of coaching, habits of a coach, the coaching habit, coaching skills, coaching skill, how to be a good coach, how to coach, coaching teams, coaching business teams, life coaching

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    Wow. Too much energy. Wow. Too much anticipation. WOW. It’s the new memoir from the biggest star in gaming: Dr Disrespect.Dr Disrespect is a 6-foot-8 freak of nature with a 37-inch vertical, the two-time, back-to-back 1993-94 Blockbuster Video Game Champion, and in his factual opinion, the most dominant international gaming superstar in the history of the world. It was just a matter of time before Western civilization came begging Doc to save literature by writing a memoir that reads like a vicious, muscular lion clawing his way through the rocks, roaring in anger and dominance. Here you will find his deepest, most intimate secrets. The untold history of his mysterious, legendary origins and his rise to unparalleled dominance. And most of all, you will find out what, exactly, Doc’s a doctor of. Are you ready for a book with the rhythm of a sleazy ’70s muscleman and the ruthlessness of a ’90s serial killer? A journey that stares down the long, dark alley of your fears and never looks back? Does your warrior’s heart yearn to reach the tippity top of the mountain just to realize you’re still only halfway up? If so, firm handshakes, Champion: Welcome to the salvation of literature.

    But it’s never too late to write your next story, and to go on your next adventure. In partnership with Cayman Jack, Thought Catalog presents a collection of 25 travel stories to inspire you to leave behind the predictable and take to the open road in search of the unforgettable. Your next great memory is waiting for you, whether you realize it or not. And these exceptional stories will help you find it.

    Decadence is defined as "the act or process of falling into an inferior condition or state; deterioration; decay" or my favorite, "unrestrained or excessive self-indulgence." For a decade that brought us Cabbage Patch Kids, Garbage Pail Kids, leg-warmers and New Wave, was it really a state of deterioration?! For one kid growing up in the Central Valley of California, it was a time of self-discovery . . . a transformation from a kid, to a teenager, to a young adult . . . his growing up years. At times utterly hilarious, at times poignant and powerful, Tom relives his teenage years in this true-to-the-last-word memoir. Where were you when John Lennon died? When the Space Shuttle blew up? When Lawrence Taylor ended Joe Theisman's career on live TV? When the Loma Prieta earthquake rocked Game 3 of the 1989 World Series? Tom will tell you where he was and what it meant to him. You'll also hear about first kisses, first loves, a joke about your Uranus, avoiding fistfights, the joys of minimum-wage jobs, college roommates, and WHOLE LOT MORE. If you're one of the 70 million Americans who can claim at least one teen year in the decade, you can relate to the era . . . if your kids can't understand your fondness for your Breakfast Club and Princess Bride DVDs, this book may teach them a thing or two about YOUR growing up years.

    

    Churchill, 1948: World War II was the defining event of our age—the climactic clash between liberty and tyranny. It led to revolutions, the demise of empires, a protracted Cold War, and religious strife still not ended. Yet Churchill maintained that it was all avoidable. Here is a transformative view of Churchill’s theories, prescriptions, actions, and the degree to which he pursued them in the decade before the war. It shows that he was both right and wrong: right that Hitler could have been stopped; wrong that he did all he could to stop him. It is based on what really happened—evidence that has been “hiding in public” for many years, thoroughly referenced in Churchill’s words and those of his contemporaries. Richard M. Langworth began his Churchill work in 1968 when he organized the Churchill Study Unit, which later became the Churchill Centre. He served as its president and board chairman and was editor of its journal Finest Hour from 1982 to 2014. In November 2014, he was appointed senior fellow for Hillsdale College’s Churchill Project. Mr. Langworth published the first American edition of Churchill’s India, is the author of A Connoisseur’s Guide to the Books of Sir Winston Churchill, and is the editor of Churchill by Himself, The Definitive Wit of Winston Churchill, The Patriot’s Churchill, All Will Be Well: Good Advice from Winston Churchill, and Churchill in His Own Words. His next book is Winston Churchill, Urban Myths and Reality. In 1998, Richard Langworth was appointed a Commander of the Most Excellent Order of the British Empire by HM The Queen “for services to Anglo-American understanding and the memory of Sir Winston Churchill.”

    She taught her family how to read Scott’s medical chart and to ask pointed questions, no longer leaving his care to the medical professionals who had overdosed him with drugs to the very brink of death in less than three days.“Jo, you have to tell people what they’ve done to me. You have to tell them!”pleaded her little brother, as he lay writhing in agony.In “For the Love of Scott!”, the author recollects her family’s poignant story of love, bewilderment, and lingering frustration when faced with catastrophic medical mistakes. Read the experiences of Scott Hamilton’s family members as they struggle through a storm of horrific medical errors that could have been prevented and recognize what you need to do when someone you love is faced with life-threatening circumstances created by health experts.It took Jo 27 years to put this heartbreaking event down on paper. Writing opened old wounds and required hours of research and documentation. It forced her family to relive a chapter in their own lives that they desperately wanted closed. Yet, they rallied together to help Jo with her mission to keep that promise.To help further her goals, Jo Hamilton will be donating a portion of the proceeds from the sale of her book, to the 1984 Olympic Gold Medal Winner, Scott Hamilton's foundation, The Scott Hamilton CARES Initiative. The Scott Hamilton CARES Initiative was created to help with cancer research, support cancer patients and their families, and find a cure cancer.