100% of author profits from this edition of the book will go to The Trussel Trust, a charity that supports 1,200 UK food banks and provides emergency food and support to people locked in poverty, people who need help more than ever at this time.

    Here there be monsters.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    In this scandalous memoir, America's favorite politician discusses his early years, before he became ultimate wingman to the leader of the free world. For the first time ever “Diamond” Joe discusses the formative experiences of his life, including his childhood selling hooch in Scranton, his years cruising college campuses picking up co-eds in a Del Rio, the grade-A tang he plowed in the summer of '87, and his "sweet ass gig" as Senator of Delaware. Speaking of his own work, Vice President Biden says, "Amigo, you're just one click away from buying Uncle Joe's tell all autobiography. My sweetest guitar riffs, bustiest lays, wildest benders, and sexiest appropriation bills, it's all in there. You'll not only hear about me and my buddy Barack, but I guarantee you'll pick up some tricks that'll serve you well in the sack. Plus, I'm deep in the hole right now and really need the scratch."

    And as is the fate of all morons, they were drawn intotrouble—deep trouble—of hiding crores of rupees of black money in secret offshore companies.Will their mistake of turning a blind eye to the philosophy of ‘See no evil, hear no evil, speak no evil’ cost them their careers and put them in prison? Or Will Lady Luck change their fortunes forever?

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    

    With acid tongue planted firmly in cheek, author Aldous J. Pennyfarthing takes on the president’s unsurpassed ignorance, rampant racism, shocking pettiness, vertiginous dishonesty, and more. Based on the viral Daily Kos post of the same name. Approximately 345 pages.

    You know, again.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    Now I don't want to seem callous, but to me that's not a tragedy - that's natural selection.'In SURVIVAL OF THE DUMBEST, Wil Anderson turns his sharp gaze and wicked wit to the stupid, strange and perplexing quandaries of popular culture. Wil spares no-one, not even himself, as he delivers an almighty forehead slap to the modern world. And let's face it: between TV, politics, oversexed sports stars, advertising and automatic phone-banking systems - there are a lot of foreheads that need one.Wil Anderson caused cornflake snorting incidents as a breakfast announcer on Triple J, hosts ABC TV's ever-popular The Glass House and continues to thrill audiences at just about every comedy festival known to man. Now Wil has set down some of his funniest rants and observations in this book. Let's just hope there are enough people left who can read…

    It is here that Laxman's sense of parodyand satire find some of their finest expressions. A selection of these rare and masterly cartoons which comment caustically on our social and political character were togethter in the first volume of "laugh with Laxman", and proved to be immensly popular. This is the second volume in the series replete with timeless gems that continue to amuse.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.