This book draws an unforgettable blue print of success for all. One lesson that shimmers from every page of this book is hope. Whether in failure or in success, there is always a clear vision of future. In human life as well as in the corporate world, the value of vision, leading to planning, followed by action should not be underestimated. The success smiles on those who dream and act. A message of spirituality, honesty, being unselfish and the value of giving emerges from these pages as from his life. The world has changed and there is a need for awakening together the head and the heart. While poems touch the heart and leave a deep impression, his prose leads you to think how to go beyond the rock walls of conditioning, perceptions and prejudices to achieve success and fulfilment. Clearly presented thoughts, in You Are Unique, become our inspiration and constant companion, flashing 'upon the inward eye' at our decision making, vision creating as well as ordinary moments of life.

    Many students are bored and disengaged Teachers are handcuffed by outdated textbooks, standardized curriculum, and disinterested students. What if you could solve these problems immediately and excite even your most reluctant learners daily? Read it Today and Engage tomorrow! 33-year veteran teacher, author, presenter, and engagement guru James Alan Sturtevant makes it easy, with incredible teacher tips and tools for both the veteran and student teacher--50 engagement tools that you can begin using right now, with no special training or boring professional development. Easily rebrand your class and connect with all students Are you the teacher students "hate"? Do kids groan when they walk into your classroom? Engaging learners is all about connecting and making education fun. With Sturtevant's education tips and creative teaching tools, students will rebrand you and your class as their favorites. Best of all, they'll engage with every lesson you teach, every single day! 50 Tips and Tools Unlike other education books that weigh you down with archaic research and impossible-to-implement strategies, Hacking Engagement, the 7th book in the popular Hack Learning Series, provides 50 unique, exciting, and actionable tips and tools that you can apply right now. And there's something here for every teacher--no matter what grade or subject you teach. Try one of these amazing engagement strategies tomorrow: Engage the Enraged Create Celebrity Couple Nicknames Hash out a Hashtag Empower Students to Help You Uncover Your Biases Avoid the Great War on Yoga Pants Let Your Freak Flag Fly Become a Proponent of the Exponent Trade Blah, Blah, Blah for Zen Transform Your Class into a Focus Group Commit to Engagement Try at least one tip or tool now and witness an amazing transformation in your classroom and school. Are you ready to engage? Scroll up and grab your copy of Hacking Engagement now.

    

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    

    Presents a story of life in the Jamaican countryside before the days of electricity.

    The award-winning Scam School Book 1 is available March 14 (Pi day!) on the eReader of your choice. Hear behind-the-scenes secrets about Scam School episodes and listen to bonus techniques with Brian's exclusive audio commentary for every trick featured in the book. Embedded video demonstrations provide an easy way to understand some of the visual aspects of your favorite scams.Ever need to review a trick at the bar before pulling it off in front of an audience? Having the Scam School book on-the-go allows you to easily review tricks, techniques, and presentation ideas in secret before amazing your friends.Each trick has a custom header designed to summarize the type (or class) of trick, the factors involved, and what objects are required to pull it off. Each section that corresponds to a Scam School episode links directly to that episode.

    One of six book-length stories published in the Hamilton Spectator, Poison is a riveting piece of crime reporting that won a National Newspaper Award in 2004. Chronicling the life and crimes of serial murderer Sukhwinder Dhillon, who coolly dispatched two wives, two twin infants, and a friend just for insurance money, Poison details the trail that stretched from Canada to India, the work of the insurance claims investigator and the detectives who suspected wrong-doing, the forensics that sealed Dhillon's fate, and the legal twists and turns of the double murder trial that followed.

      Alternating between site visits and brief historical narratives, this guide tells the story of Washington, DC, from its origins to current times. From George Washington’s Mount Vernon to the Kennedy Center, trek through each era of the federal district, on a tour of America’s most beloved sites. Go inside the White House, the only executive home in the world regularly open to the public. Travel to President Lincoln’s Cottage and see where he wrote the Emancipation Proclamation. And visit lesser-known sites, such as the grave of Pierre L’Enfant, the city’s Botanical Gardens, the Old Post Office, and a host of historical homes throughout the capital. This is the only guide you’ll need to curate an unforgettable expedition to our shining city on a hill.

    Known for its balanced coverage of the 3 perspectives, this text continues to encourage students to think about their world with a sociological imagination. Through its strong coverage of globalization, race and ethnicity, careers in sociology, and current topics like mass media and social policy, Sociology provides students with knowledge they can use on campus, at work, in their neighborhoods, and in the global community. The new 12th edition features updated sections in various chapters reflecting recent sociological changes like the impact of the current economic downturn on social class and the global culture war. New Research Today boxes provide students with relevant examples of sociological research.

    Perhaps you’re afraid that if you try, you’ll fail. The startling truth is this: Just about anyone can do great things, can live a life that’s remarkable, purposeful, excellent, and yes, even heroic. If you want to be a hero, you can be. How? That’s what this book is all about. Will you choose to do it? Will you decide to journey heroically, instead of spending your life merely marking time? If so, this is the book for you. Welcome to your heroic journey.

    In fact, he loves it more than anything. Every single evening, Joe walks to his neighborhood kung fu studio to practice for hours on end... until the day he arrives to find his studio is closed--permanently. Unperturbed, Joe decides to pursue his second-favorite activity--basketball. He joins his school's team only to find that the players are disorganized, timid, and lacking in discipline! So, Joe uses his experience in martial arts to bring out the best--or beast!--in his teammates by assigning each player a particular style of kung fu that suits their personalities. Will their newfound skills lead to flawless victory, or will they continue to get beaten to the punch?

    It will help you to master various Web technologies, other than HTML5, including CSS3, JavaScript, XML, and AJAX. If you are a Web designer or developer, then this book is your introduction to new features and elements of HTML5, including audio and video media elements, the canvas element for drawing, and many others. In this book, you will learn how to use HTML5 and other Web technologies in the latest versions of modern browsers to develop Web applications.

    There are strange, surprising, and sometimes horrible stories in these files, but not many people know about them. You never read about them in the newspapers. Hawker and Jude know all about the Omega Files, because they work for EDI. They think fast, they move fast, and they learn some very strange things. They go all over the world, asking difficult questions in dangerous places, but they don't always find the answers.