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The Ten Principles Behind Great Customer Experiences (Financial Times Series)


Matt Watkinson - 2012
    They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

History of Islam (3 Volumes)


Akbar Shah Khan Najeebabadi - 2000
    At a time, when there is tough competition among the nations of the world to excel one another, the Muslim, despite having the most glorious history, appear to be detached and careless as regards their history. This book presents the true Islamic events and their actual causes before the English readers because the other books in the English language found on the Islamic history have been written by such authors and compilers who did no justice in presenting the true picture of Islamic Era but their prejudice prevented them from doing so. Publishers Note We are presenting before you the third volume of the book History of Islam. This book was originally written in the Urdu language in 1922 (1343 AH) by Akbar Shah Khan Najeebabadi. This was the time about 25 years before the partition of Indian Subcontinent into Pakistan and India. For the purpose of brevity, the compiler has presented the authentic events in concise form from the famous histories of Islam written in the Arabic and Persian languages by the great Muslim historians like Tabari, Ibn Athir, Mas'udi, Abul-Fida', Ibn Khaldun and Suyuti, apart from getting benefited from the authentic books of Ahadith for the compilation of the part about the biography of the Prophet Muhammad . So, this compilation is actually the extract of the works of the famous Muslim historians. In the first volume, starting with the introduction of the history as a subject, the country, people and conditions of Arabia prior to the advent of Islam were discussed, and an account of the life of Prophet Muhammad was presented including the hardships and opposition he faced while propagating the message of Islam, and the details of migration and the period after it until his death. After that the description of Rightly Guided Caliphate was also discussed in its full perspective. In this second volume, starting with the Caliphate of Banu Umayyah, the martyrdom of Imam Husain (R) and the Caliphate of the Abbasids, all areas have been covered as far as the expansion of Islam was. This third volume begins with the description of the conditions of Spain before and after the rule of Muslims and the role played by Umayyad, Abbasid, Almoravid and Almohad Caliphs there and their encounters with the Christian Armies. Then some mention of the conquest of Morocco and North Africa has been given along with the details of Idrisia and Aghlabs rule there. After that detailed accounts of Ganghisid Mongols, Turks and Tartar Mangols have been produced. After that Islamic history of Persia is described giving the accounts of Saffariah, Samanid, Delmid, Gharnavid, Seljuk, Ghourid and Muluk Dynasties with the periods of Khwarizm Shah, Atabeks and Sistan Kings rule there. Then the Islamic history of Egypt and Syria is covered describing the Ubaidullah, Ayyubid and Mamluk Dynasties, and the rule of Atabek and Abbasid Caliphs. In the end, something about the Ottoman Dynasty and its Empire is discussed including the description of the conquest of Constantinople. We hope that the readers will find this volume also of great help in the study of Islamic history. The famous scholar Safi-ur-Rahman Mubarakpuri has revised the Urdu edition before its translation to check the authenticity aspect. The translation was done by the Translation Department of Darussalam, and every care has been taken to reproduce the events and the names of the persons and places as accurately as possible. We thank all the persons who have cooperated with us to complete this task and produce it before you into a presentable form. May Allah accept our humble efforts in this regard and send His peace and blessings on our Prophet Muhammad, his Companions and his followers.-Amin! Abdul Malik Mujahid General Manager, Darussalam

Real Life Lesson From Quran


Muhammad Bilal Lakhani - 2006
    It will have succeeded in its effort if this book helps Muslims understand their religion better so that they become better Muslims. The lessons in this book are meant to be powerful words of advice to Muslims who find themselves at a certain situation in their lives, the direct words of advice from Allah are quoted by quoting the Qur’an, and provide with an interpretation and an explanation to make it easier for the modern day Muslim to understand and use this advice practically.

The Miracle Morning for Transforming Your Relationship: How to Create an Unshakeable LOVE and Unleashed PASSION that Lasts a Lifetime!


Hal Elrod - 2017
    Since then, careers have been launched, goals have been met, and dreams have been realized, all through the power of the Miracle Morning's six Life S.A.V.E.R.S. YES, IT TRULY TAKES ONLY ONE PARTNER TO TRANSFORM A RELATIONSHIP! What's more, you do not need your partner to do the work with you to get the results you want. This is unlike any other "relationship book" you have ever experienced! Empower yourself with the tools and strategies that really work to create the change you deserve in your relationship! (all without needing your partner to participate in the process with you) Now The Miracle Morning for Transforming Your Relationship brings you the proven system used by thousands and thousands of people around the world to create their unshakable love and unleashed passion. Stacey & Paul Martino Bestselling authors and widely-respected experts on relationships finally give us the relationship education that no one else is teaching! DEVELOP A NEW UNDERSTANDING OF YOURSELF, YOUR PARTNER, MEN & WOMEN AND BECOME THE PERSON YOU WERE ALWAYS MEANT TO BE. The tools and strategies found in this book will empower you to create change in your relationship in ways you never imagined possible: — Learn why mornings matter more than you think when transforming your relationship — Learn how to leverage the most powerful force in relationship today. If you do not know how to use this force for your advantage, then it’ s working against you right now — Gain an understanding of men and women that you have never had before — Learn the secrets to wiping the slate clean and starting anew as Stacey and Paul teach you their proven process to allow you to forgive ANYTHING...yes, anything! — Get the tools and strategies to create the rock-solid relationship that you desire. These are the tools that work in real-life to help you align with your partner as a rock-solid team — Learn how to unleash the passion and bring the spark back after it has fizzled or died completely — Get your roadmap to mastery to create change that lasts beyond this book — Learn how to implement Hal Elrod’s invaluable Life S.A.V.E.R.S. in your daily routine — And much more... Whether you’re in a relationship, or you want to be, you can now discover how to take your love life to the next level by first taking your self to the next level. The Miracle Morning for Transforming Your Relationship is your roadmap to creating the relationship you’ ve always wanted, creating an unshakeable love, and unleashing the passion. TAKE THE NEXT STEP: CLICK 'BUY NOW' AT THE TOP OF THIS PAGE! Start giving yourself, your relationship, your family and your life the very best opportunities for success, right now. The Miracle Morning Book Series includes all of the titles below and doesn't have to be read in any particular order.

The Rhetoric of Rhetoric


Wayne C. Booth - 2004
     Written by Wayne Booth, author of the seminal book, The Rhetoric of Fiction (1961). Explores the consequences of bad rhetoric in education, in politics, and in the media. Investigates the possibility of reducing harmful conflict by practising a rhetoric that depends on deep listening by both sides.

Getting Unstuck: Moving Beyond What's Holding You Back


Lilliet Garrison - 2013
    Many of us know when we're not happy or fulfilled, but we may not know the reasons. God's Word is completely practical and gives us insight into how we were designed to live. When we approach it looking for answers, God reveals to us what's missing. Discover what's holding you back and develop the positive traits that will bring you what you were designed to receive. Since God is our Creator, He knows what we need to live happy and contented lives. Discover for yourself the secrets to living a blessed life -- the life you've yearned a lifetime for, but may not have known how to develop.

The Teachers of Gurdjieff


Rafael Lefort - 1973
    In the first half of the 20th century, George Gurdjieff was an influential spiritual teacher in the West. With a striking manner and appearance, Gurdjieff attracted many fashionable and influential pupils, while the sources of his teachings remained mysterious. In addition to recounting thrilling adventures in the souks of Baghdad and Aleppo, this book provides striking and timeless advice to those interested in finding spirituality. Its appeal is far beyond that of one seeker in one era, but offers us information for today on how to evaluate different forms of teaching, how to study, and even some tantalizing information on the role of Jesus. "You are scrabbling about in the sand, attracted by pieces of mica to knit together and make a window, not realizing that the sand itself is capable of being transformed into the purest glass." --from The Teachers of Gurdjieff

The Six Day War


Randolph S. Churchill - 1967
     Randolph Spencer-Churchill was the son of British Prime Minister Winston Churchill and his wife Clementine. He was a Member of Parliament between 1940 to 1945. He served with the 4th Queen's Own Hussars during the Second World War and later worked as a journalist. He was the author of several works of non-fiction, including the first two volumes of the official biography of his father. Winston Spencer-Churchill was the grandson of Sir Winston Churchill. He served as a member of British Parliament between 1970 and 1997. He was the author of five works of non-fiction, while he also compiled and edited Never Give In!, a collection of the Best of Sir Winston Churchill's speeches.

Real Relationships: From Bad to Better and Good to Great


Les Parrott III - 2011
    Les and Leslie Parrott dig below the surface to the depths of human interactions, offering expert advice and practical tools for improving the most important aspect of human life: relationships. Designed for college students, young adults, singles, and dating couples, this cutting-edge book teaches the basics of healthy relationships, including friendship, dating, sexuality, and relating to God. Newly updated and expanded to include the latest research on relationship building and vital information on social networking, it provides readers with proven tools for making bad relationships better and good relationships great. Real Relationships is filled with thought-provoking questions and links to its separate workbook. The workbook---integral to getting the most out of Real Relationships---contains dozens of self-tests and assessments that will help readers determine their relational readiness, the health of the home they grew up in, their understanding of gender differences, and much more. Real Relationships and the Real Relationships Workbook furnish an honest and timely guide to forming the rich relationships that are life's greatest treasure.

They Also Serve: The real life story of my time in service as a butler (Lives of Servants)


Bob Sharpe - 2012
    He cleaned shoes, ironed underwear and socks and once had to stand all night in the hall waiting for a late visitor to arrive.But as a butler he was the best paid servant in the house, waited on, feared and respected by the other servants.Bob Sharpe knew the real world of upstairs downstairs and the secrets of the landed gentry - even to the point of incest and attempted murder!

Without Honour: The True Story of the Shafia Family and the Kingston Canal Murders


Rob Tripp - 2012
    A father, mother and son convicted of murder. The shocking truth about the “ honourless crime” that stunned a nation.On the morning of June 30, 2009, police in a small eastern Ontario city made a ghastly discovery: four females dead in a car submerged in a shallow canal. Sisters Zainab Shafia, 19, Sahar Shafia, 17, Geeti Shafia, 13, and Rona Mohammad Amir, 50, floated serenely inside the car, seemingly the victims of a terrible accident. That morning, Mohammad Shafia, his wife Tooba and their son, Hamed, arrived at the Kingston police station to report the four missing. In a sweeping covert investigation that spanned three continents, police uncovered layers of lies in the Shafias’ story and they developed a horrifying theory: Zainab, Sahar, Geeti and Rona had been the victims of a meticulously plotted family murder � Canada’ s first mass honour killing.In Without Honour, award-winning journalist Rob Tripp draws on three years of exhaustive research and exclusive interviews to make sense of a senseless crime in a way no other writer could. His unprecedented access tells a story beyond anything the jury heard: a story about a patriarch who fled war and strife in Afghanistan but who did not leave behind his devotion to repressive tradition. Tripp was the first journalist on the scene as the news broke and the only reporter to attend every day of court sessions, through to the convictions of Shafia, Tooba and Hamed on four counts each of first-degree murder, fuelled by what Ontario Superior Court Judge Robert Maranger called a “ twisted notion of honour.” In this gripping and compassionate account, Tripp reveals the heartbreaking and stunning truth about the desperate lives of four women who died in the pursuit of freedom.

A Little Book of Friendship


Ruskin Bond - 2013
    From his own observations, recorded over the years in his diaries, to famous sayings by celebrated writers, poets and philosophers, this is a delightful compilation of thoughts on love, friendship and family. Told with the heartwarming simplicity that characterizes Ruskin Bond, this book, much like a good friend, is one you can turn to at any time, for comfort and company.

Center of Attention: A True Crime Memoir


Jami D. Brown Martin - 2020
    The photo looks completely out of place on the FBI Ten Most Wanted Fugitives list where it’s been since December, 8, 2007. For eight of those years, Jason appeared directly beside Osama Bin Laden. Bin Laden is long gone, but Jason is still wanted for armed robbery and murder.For years, his sister, Jami D. Brown Martin has watched the true crime programs and read the amateur investigative blogs devoted to Jason, his crime, and the efforts to apprehend him knowing the story wasn’t as simple, nor was it just Jason’s. To be the sister, brother, or relative of one of the world’s most wanted men is to live every day with the horrible truth and many consequences of his brutal act.CENTER OF ATTENTION is the story of a former Mormon missionary turned murderer. It is also a riveting look behind the facade of the genetically blessed, seemingly prominent and pious Brown family of Laguna Beach, California. It is a tale of the family patriarch, John Brown, who disappeared without a trace ten years before his son. More important, it is the gripping and ultimately hopeful story of the sister of one of the world’s most wanted fugitives and her journey to accept that despite being a product of the same crazy environment as her brother, her life and path are her own.

The Leopard and the Fox: A Pakistani Tragedy


Tariq Ali - 2006
    As rehearsals were about to begin, the BBC hierarchy—under pressure from the Foreign Office—decided to cancel the project. Why? General Zia ul Haq, the dictator at the time, was leading the jihad against the Soviet Union in Afghanistan. He was backed by the USA. According to expert legal opinion, there was a possibility of a whole range of defamation suits from the head of state to judges involved in the case. In consequence, it was decided not to broadcast this hard-hitting and provocative play.The Leopard and the Fox presents both the script and the story of censorship.

Indian Controversies ; Essays On Religion In Politics


Arun Shourie
    With reference to the Indian scene.