It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    With a logical, body-systems organization and engaging terminology exercises throughout, it's your key to communicating confidently and effectively with other health care professionals.Systematic approach to terminology prepares you to recognize and define new words as you encounter them and build the medical vocabulary you'll need in the health care setting.Pronunciation key provides quick access to frequently referenced material.Complimentary and Alternative Medicine terms boxes highlight words and phrases associated with this increasingly popular discipline.Case studies encourage critical thinking and demonstrate how to apply the information you've learned.Terminology flash cards, included with every book, give you valuable review and self-assessment tools you can take anywhere for study on the go.Evolve resources enhance your learning and reinforcement opportunities with additional exercises, a Spanish/English glossary, and the Body Spectrum Electronic Anatomy Coloring Book.Medical Terminology Online, available at an additional charge, gives you access to a complete online course for the most advanced learning and understanding.New terms and abbreviations familiarize you with the latest terminology in use in health care.New images and illustrations visually acquaint you with pathologic information and procedures you'll encounter in the clinical setting.Enhanced chapter features highlight important concepts and provide guidance for more effective learning and study.CD references within the text direct you to expanded learning opportunities on the companion CD.More than 20 new medical records let you practice medical terminology using the forms you'll encounter in the clinical setting.New icons make it easy to distinguish a variety of helpful boxes and reference the material you need quickly.Answers to review exercises help you gauge your strengths and weaknesses and configure the most effective study plan for you.Website boxes refer you to valuable content you can access online for further learning.Revised pharmacy appendix helps you easily reference key pharmaceutical terms.The vastly updated companion CD provides fun alternatives for reinforcing what you've learned with new learning games, including Medical Millionaire and Termbusters.Enhanced audio companion, available on CD or as iTerms downloads for portable media players, helps you perfect your pronunciation skills and confidently use the terms you've learned in practice.

    Today millions are downloading ad-blocking software, and still more are paying subscription premiums to avoid ads. This $600 billion industry is now careening toward outright extinction, after having taken for granted a captive audience for too long, leading to lazy, overabundant, and frankly annoying ads. Make no mistake, Madison Avenue: Traditional advertising, as we know it, is over. In this short, controversial manifesto, Andrew Essex offers both a wake-up call and a road map to the future. In The End of Advertising, Essex gives a brief and pungent history of the rise and fall of Adland--a story populated by snake-oil salesmen, slicksters, and search-engine optimizers. But his book is no eulogy. Instead, he boldly challenges global marketers to innovate their way to a better ad-free future. With trenchant wit and razor-sharp insights, he presents an essential new vision of where the smart businesses could be headed--a broad playing field where ambitious marketing campaigns provide utility, services, gifts, patronage of the arts and even blockbuster entertainment. In this utopian landscape, ads could become so enticing that people would pay--yes, pay--to see them. Advance praise for The End of Advertising "In this dynamic little book, [Andrew] Essex challenges brands--even those of us who pride ourselves on thinking outside the box--to think bigger still. He's got me thinking."--Neil Blumenthal, co-founder of Warby Parker "Fresh and timely, The End of Advertising is an eye-opening take on the current media landscape. And along with it, Essex provides a roadmap for how brands can reinvent themselves and navigate this new world."--Arianna Huffington

    Updated to cover the new Transportation and Structural codes. As the most comprehensive reference and study guide available for engineers preparing for the morning and afternoon topics on the Civil PE exam, the 11th edition of the Civil Engineering Reference Manual provides a concentrated review of the exam topics. No other exam-focused publication is more complete. The Most Trusted Reference for the Civil PE Exam is also the Most Up-To-Date A complete introduction to the exam format and content A suggested study schedule, plus tips for successful exam preparation Nearly 500 solved example problems Hundreds of key tables, charts, and figures at your fingertips An easy-to-use index and full glossary for quick reference Perfect for post-exam reference What's New in the 11th Edition 4 new construction engineering chapters Over 35 updated chapters—including extensively revised structural and transportation chapters 100 new equations Over 300 new, easy-to-use index entriesExam Topics CoveredConstruction—NewGeotechnical—UpdatedStructural—UpdatedTransportation—UpdatedWater Resources & Environmental—Updated_____________________________Since 1975 more than 2 million people preparing for their engineering, surveying, architecture, LEED®, interior design, and landscape architecture exams have entrusted their exam prep to PPI. For more information, visit us at www.ppi2pass.com.

    

    Unlike a lot of how to draw books, this book teaches you the how and why so that you fully understand what you are drawing. In How to Draw Awesome Figures, you will learn proportions, mannequin, blocking in the figure with shapes, anatomy, poses, and more! Look inside and check it out.

    Fans of the series know protagonist Stephanie Plum as a bond enforcement officer by day and bounty hunter on the side. In the latest addition, Plum tracks down neighborhood gangsters, a giraffe on the loose, and a notorious crime boss who may be her future father-in-law. With strong female companions at her side, Plum finds trouble at every turn in Takedown Twenty. Whether you are a long-time reader of the series or meeting these characters for the first time, this analysis is an ideal reading aid for the adventures within Evanovich's novel. The New York Times bestselling author provides more than just a suspenseful mystery; she entertains her readers with romantic drama and a touch of humor in Takedown Twenty. While facing dangers on the streets of present-day Trenton, Plum struggles to create a happy personal life. The female protagonist is adept at her job but cannot seem to choose between her two lovers. Janet Evanovich creates a fast-paced, entertaining story within a realistic setting featuring modern elements. Takedown Twenty is fun to read as an entertainment source, and this analysis takes you deeper into the characters and underlying themes.

     The plan works on any budget. It works for the wealthy busy professional as well as for the struggling artist short on funding. About the Author ~ As the founder of Online Book Club, Scott Hughes has spent over a decade in this new industry, working with thousands of authors to advertise books online. Scott Hughes has worked in the ebook marketing industry before the Kindle ever existed!

    You'll get up to speed quickly with this straight forward guide, full of practical step-by-step visual instructions. Full color screen shots help you learn visually and quickly become productive. <br><br>From the best selling author of the Top 100 Tips for iPad.

    Students will find concepts easy-to-understand through the clear writing style and full-color figures that illustrate current technology and trends. Examples and cases are drawn from actual systems projects that enable students to learn in the context of solving problems, much like the ones they will encounter on the job. This approach, combined with motivating tools such as the SCR Associates interactive Web-Based Case Study, Systems Analyst's Toolkit, the Student Study Tool on CD-ROM, and more, makes Systems Analysis and Design, Seventh Edition a wise and exciting choice for your introductory systems analysis and design class.

    Now featuring more than 250 color illustrations throughout, this perennially popular guide is a must for novices who want to work with HTML or XHTML, which continue to be the foundation for any Web site The new edition features nearly 50 percent new and updated content, including expanded coverage of CSS and scripting, new coverage of syndication and podcasting, and new sample HTML projects, including a personal Web page, an eBay auction page, a company Web site, and an online product catalog The companion Web site features an eight-page expanded Cheat Sheet with ready-reference information on commands, syntax, colors, CSS elements, and more Covers planning a Web site, formatting Web pages, using CSS, getting creative with colors and fonts, managing layouts, and integrating scripts

    And everything is based on the “science of investing” – evidenced with studies from peer-reviewed journals.Overall, this adds up to a complete retirement guide, packed with the latest and best knowledge. Don’t enter your retirement without it.

    The accompanying CD includes a practice exam with 200 original questions created by PMPINABOX.

    Modelled on those catalogues that spill unwanted from your weekend newspapers, this is a celebration of triumphantly useless and inappropriate consumer choices. Illustrated throughout in the shape and style of catalogues that offer you the chance to buy machines that stamp your initials onto golf balls or allow you to warm you slippers electronically before putting them on. An array of toys, gadgets, and handy-helps, it's a modern vision of a consumer paradise gone very weird indeed.

    It includes many new standards, new technologies and new vendor-specific terms.