Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment--lashing out at those that don't.  Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive--and thrive. And  High-Tech, High-Touch Customer Service  spells out surefire strategies for success in a clear, entertaining, and practical way. Discover:  * Six major customer trends and what they mean for your business  * Eight unbreakable rules for social media customer service  * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content  * The rising power of self-service--and how to design it properly  * How to build a company culture that breeds stellar customer service ? High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide--online and off.

    With the show in its seventh season on the fledgling CW, Coffee at Luke's is the perfect look at what has made the show such a clever, beloved part of the television landscape for so long.What are the risks of having your mother be your best friend? How is Gilmore Girls anti-family, at least in the traditional sense? What’s a male viewer to do when he finds both mother and daughter attractive? And how is creator Amy Sherman-Palladino like Emily Gilmore? From the show’s class consciousness to the way the characters are shaped by the books they read, the music they listen to and the movies they watch, Coffee at Luke's looks at the sometimes hilarious, sometimes heartbreaking underpinnings of smart viewer’s Tuesday night television staple, and takes them further into Stars Hollow than they’ve ever been before.

    William Mitchell makes extensive use of practical examples and illustrations in a technically well-grounded yet accessible examination of architecture and urbanism in the context of the digital telecommunications revolution, the ongoing miniaturization of electronics, the commodification of bits, and the growing domination of software over materialized form.

    And when she accompanies the magnificent Italian to his Tuscan palazzo, Katie feels like a lamb facing a wolf… Relax in Rome Seeing Bethany Maguire one fateful night in Rome decked in captivating silk, billionaire Cristiano De Angelis indulges in a night of passion with the beauty. But Bethany is not a society heiress, born to a jet-set life…

     The books included are: Stand By Your Wolf When werewolf Juliet goes on a camping trip with her human girlfriends, the last thing she wants to run into is a group of male wolves on the prowl for mates. She’s been acclimating herself into the human world just to avoid the cocky-as-all-get-out type of men who break her heart. But when she meets Roman, her life without a true mate is about to change. 
Roman is the alpha of his pack, and with pressure from all sides, he’s in search of a mate who can handle the challenge of a strong leader. When he finds her in Juliet, he discovers the very woman who can steal his heart and help lead a pack is also the kind who will challenge him in ways that could cost one or both of them their lives. Save a Horse, Ride a Werewolf As a child, Jayden used to imagine finding her true love and having a storybook wedding. As an adult, she never expected it to come true. She grew up with a single mother and knew the harsh reality of not-so-happy endings. Meeting Alex and discovering the true-mate love of a werewolf was a dream come true. Now Jayden’s planning her wedding and looking forward to becoming a werewolf and part of a big family in the form of a wolf pack. 
But Jayden’s picture-perfect life is threatened the day her mother comes to town. While Rosemary doesn’t know about werewolves, a secret that has to be kept in order to keep the Smokey Falls pack safe, that’s the least of Jayden’s problems. Rosemary has a way of getting what she wants, and in the process of fighting to have the wedding of her dreams, Jayden alienates Alex. When he tells Jayden he’s no longer sure she’s fit to be a werewolf, she has to learn to accept the most important thing of all – the love of family. Werewolf on Your Mind When Alisha learned Juliet, her former college roommate, was a werewolf, she wasn’t afraid. She was intrigued. And now, months later, she’s obsessed with becoming one too. All she needs is a mate to change her, and she knows Juliet’s pack is where she can find one. Luck is on Alisha’s side, and within hours of arriving in Smokey Falls, she meets her true mate, Jackson. But he isn’t the kind of man she'd imagined. Jackson is a feral werewolf firefighter who’d rather not deal with people, while Alisha is accustomed to a country-club lifestyle. True mate attraction doesn’t care, though, and it makes Alisha decide all Jackson needs is a little training. Too bad Jackson has other ideas. Sweet Summer Werewolf Chelsea’s job as an assistant to the producer of a popular reality TV show is a dream come true. It also consumes her life. So when she gets a month off, she decides to visit her college girlfriends and recharge in the sleepy werewolf town of Smokey Falls. After two travels days from hell, Chelsea makes it to the mountains where she can finally breathe again, and her vacation gets even better when she meets Quinten. With a voice sent down from heaven, she discovers the dreamy werewolf is a hot prospect for her show and a sure career booster for her. He’s also her true mate, but no matter how great werewolf life is for her friends, becoming one is the last thing Chelsea will ever do. But because the true-mate attraction is nearly impossible to resist, Chelsea decides to deal with it by allowing herself a summer fling. And when she opens her heart to love, she finds she never wants to let Quinten go, even though she’s not willing to leave her career.

    

    This is a boxed set of three full-length contemporary romance novels: Jessie Belle, Taylor Lynne, and Rachel Laine. Come journey with the Women of Merryton as they discover love, hope, second chances, forgiveness, and most importantly, how much women need women.Jessie Belle - Book One: Jessica and Blake Summers know a thing or two about what it's like to be the latest and greatest news on the Merryton grapevine. Their thirteen year marriage has had more than its fair share of heartache and loss. Then the past comes knocking, in the form of a teenage girl, a daughter Blake never knew existed. The news sets the Merryton grapevine on fire.In the wake of this revelation and firestorm, Blake and Jessica are forced to reevaluate their own relationship and priorities, all while learning that raising a teenage girl is not for the faint of heart. But in the midst of the chaos and uncertainty, they discover that Madeline may be just what the doctor ordered to heal their broken hearts and mend their own tattered relationship.Will they have the courage to look forward and find a greater love than they could ever imagine? Or will past hurts and the town grapevine tear them apart?Taylor Lynne - Book Two: Determined not to repeat the same mistakes as her mother, Taylor Cole left her husband with their toddler in tow fourteen years ago and vowed never to return to Merryton. Now she is finally ready to face her demons and put the past and her ex-husband behind her, but to do that, she and her daughter must return to the place that haunts her memories. A place where she lost not only the love of her life, but her childhood hopes and dreams.When they move back, Taylor can't seem to remain apathetic toward her ex-husband or his nine-year-old daughter. She discovers that maybe all wasn't as it seemed so many years ago. And maybe--just maybe--she and her ex-husband need each other now more than they ever have before. But can the exes put the past behind them and find a way to forgive each other? Or will they let past mistakes and misunderstandings keep them from future happiness?Rachel Laine - Book Three: Rachel Whitney's life changed forever when Drew, the son of her twin sister, Sydney, was placed in her arms--and there he stayed. At twenty-two, she had no idea what she was doing, but in that moment, she knew that raising Drew was what she was meant to do with her life.Fiercely independent, Rachel makes her own way managing her family's insurance agency. Decidedly against introducing any men into her life, or Drew's, she protects her heart against all romantic entanglements. But what she didn't count on was a letter from her sister that leads a famous secret to her door eight years after her sister's death. A secret with the same eyes as her son's.Desperate not to get the courts involved, Rachel allows Drew's previously unknown father, Andrew Turner, into their lives, and to her surprise, little by little, into her heart. But for Rachel, taking that step could open her family to a firestorm of media attention that not even Merryton can protect them from. Is love worth the risk? Or will Andrew's fame and ambition ruin their chances?

    1 - 8):TAMED BY THE BILLIONAIRE - Vol. 1Roman Steele - The business tycoon who has the daunting task of taming the spoiled princess.MAID IN THE U.S.A. - Vol. 2Pierce D'Amato - The software billionaire who thinks he's in control but instead finds himself at the mercy of an angelic four year old and a dark-eyed French beauty who steals his heart.BILLIONAIRE'S ISLAND BRIDE - Vol. 3Dare DeSouza - The owner of a line of Caribbean resorts who tries to teach our beloved heroine a lesson she'll never forget...but then ends up learning the greatest lesson of his life.DANGEROUS DECEPTION - Vol. 4Storm Hunter - He loves motorcycles, fast cars and now he's got to add one more item to his list of loves: Danielle Swift. Dani has a charm he tries to resist but this committed bachelor is no match for this fiercely independent woman who's like none he's met before.TO TAME A TYCOON - Vol. 5Enrico Megalos - A shipping tycoon with a big problem but one which 'lion tamer', Asia Miller, is determined to fix.SWEET SEDUCTION - Vol. 6Jake McKoy - Billionaire author, philanthropist and recluse - a man with a past that is tearing him apart. Will Samantha Fox be the woman to pull him out of his shell?DADDY BY DECEMBER - Vol. 7Drake Duncan - Billionaire investor, and a man determined to win the love of his life: a woman who is just as determined...to stay the heck out of his way.TO CATCH A MAN (IN 30 DAYS OR LESS) - Vol. 8Stone Hudson - Owner of Hudson Broadcasting Corporation, Stone is thrown for a loop when he meets a woman gutsy enough to laugh at him. And then she turns into a temptress. How can he resist?Alpha males at their best - which one will you fall in love with?

    

    READERS SAY: ""For historical romance at its best--you must read Cynthia Wright!!"" ""This author knows how to write stories that leave the reader wanting more."" ""Cynthia Wright's books just keep getting better and better; never want to put them down once you get started."" NOVELS Included: CAROLINE: Cynthia Wright's unforgettable debut novel is on keeper shelves worldwide! The story of a confirmed rake and an innocent, spirited young woman, it is filled with sensual romance, evocative history, memorable characters, and the joy of true love. TOUCH THE SUN - (a Hampshire/Beauvisage Novel): In 1789 Philadelphia, a rogue's plans for a politically advantageous marriage unravel when the bride-to-be's enchanting friend masquerades as her lady's maid! SPRING FIRES: At the dawn of a new nation - the captivating tale of an independent woman and an irresistible man for whom love is the ultimate challenge! Beloved characters from CAROLINE, TOUCH THE SUN, and SILVER STORM return as supporting characters in this sensuous, enchanting story. NATALYA: Dark, dangerous Grey St. James and literary Natalya Beauvisage embark on a reckless adventure to escape from war-torn France and return to Regency London and America, where secrets await... Join CAROLINE's daughter and reunite with the couples from CAROLINE, TOUCH THE SUN, and SPRING FIRES. TWO SERIES intertwined: The Beauvisage Novels* and The Raveneau Novels intertwine, with some characters crossing over. Should you wish to read them in chronological order, this is the sequence: 1781 - SILVER STORM 1783 - CAROLINE* 1789 - TOUCH THE SUN* 1793 - SPRING FIRES* 1814 - SURRENDER THE STARS 1814 - NATALYA* 1818 - SILVER SEA (A Raveneau/Beauvisage Novel)

    

    As their forbidden love grows, will he be able to save her, or will the villains destroy all? PASSION IN THE BLOOD by Anna Markland - Dorianne falls in love with a wealthy Norman count, but Robert is the one man forbidden to her. Her family will stop at nothing to avenge a past wrong. AIDAN by Elizabeth Rose - Aidan MacKeefe trusts the wrong person when Effie MacDuff steals the stone from under him. One is willing to die to protect Scotland’s secret, while the other is willing to betray her country to save someone she loves. THE LADY AND THE FALCONER by Laurel O'Donnell He is a MYSTERIOUS FALCONER, intent on reclaiming what is rightfully his. She is the LADY of Castle Fulton, determined to keep her people safe from the siege that threatens them all. Can they overcome betrayal and vengeance to find healing love? ARUCARD by Barbara Devlin - It is the year of Our Lord 1307, and by papal decree, Templar Knight Arucard de Villiers is a hunted man. While the King of England is more than happy to offer exile and create a new Order to accommodate the famed warriors of the Crusades, such assistance comes with a price, but is the cost one Arucard is willing to pay? THE TAMING OF MAIRI MACKENZIE by Sue-Ellen Welfonder - The fate of a battle-weary warrior depends on a mysterious woman, but when they join forces, the passion that consumes them poses a greater threat: a forbidden love so powerful it could destroy them. A HIGHLAND KNIGHT TO REMEMBER by Amy Jarecki - When Sir Eoin witnesses Lady Helen’s dishonor, he’s infused with rage. But if Eoin helps the lady escape, he will break clan law. Will the gallant knight find the strength to mask his deepest desires and save the woman he’s always loved? About the Authors - Bestselling, award-winning novelist CATHERINE KEAN is a Kindle Unlimited All-Star author of medieval romances. Among other accolades, her books have won the Gayle Wilson Award of Excellence and finaled in the National Readers' Choice Awards. Visit Catherine's website at catherinekean.com. ANNA MARKLAND is the author of over 25 medieval romances, an Amazon All-Star who consistently ranks in the top 100 historical fiction list. She is a fool for cats. Her hobbies are cryptic crosswords and genealogy. ELIZABETH ROSE is the author of over 50 books. She is an amazon top 100 bestseller and all-star, and writes medieval, paranormal, small town contemporary and western romance. She resides in the suburbs of Chicago and loves to garden. LAUREL O’DONNELL is a bestselling, award-winning author who finds time every day to bring her characters to life. Visit her at www.laurel-odonnell.com Bestselling, Amazon All-Star author BARBARA DEVLIN writes heartfelt historical romances that feature flawed heroes who may know how to seduce a woman but know nothing of marriage. USA Today bestselling author SUE-ELLEN WELFONDER loves Scotland, medieval history, Celtic legend and lore, the paranormal, and animals. She also writes as Allie Mackay and lives on Florida’s southwest coast with her husband and her muse, Snuggles the writer cat. AMY JARECKI adores Scottish historical romance, writing steamy edge-of-your-seat action and passion with rugged men and fascinating women who weave their paths through the eras of centuries past.

    Christmas Mystery of the HeartEscaping her past, Lady Sarah Sayers seeks a simple life as a governess. Her world is turned upside down when she meets the Duke of Huntington. Together, they must solve a mystery, but will they also find love in this troubled time?A Duke for ChristmasIsabella did not want to end up on Charles’ doorstep, but it might be exactly what both of them need… A clean, Regency romance to warm your heartChristmas Masquerade BallA Christmas tale of mystery and love from the Regency era to warm your heart!Christmas Mystery of LoveLady Amelia does not believe in true love, even when the dashing Earl of Swinford tries to win her affections. Will a dire situation help Lady Amelia open her heart to the possibility of romance? A Duke’s Heart for ChristmasAre second chances at love truly possible?A Dance at the Christmas BallMiss Madelene Blackmore has mixed emotions about Lord Langley. Will her feelings change at the Christmas Ball?Christmas WeddingA Regency Christmas tale of love to make you swoon.Christmas with an EarlA Regency Christmas romance to warm your heart.Conflicted HeartLady Jane is the envy of many. As the beautiful daughter of a duke, she has never had an absence of suitors. The Marquess of Greenshire has seemingly won her heart, but Jane is surprised that she cannot keep her thoughts from wandering to a certain baron with a questionable reputation. A Lady’s Christmas WeddingLady Lucy Fitzwilliam has been promised to the Duke of Selby, but after a daring rescue, her heart belongs to someone else. Christmas WishesWill Lady Charlotte be forced to marry the man of her family’s choosing, or will she follow her heart?Christmas Journey HomeA historical Christmas western for the holidays!Authors note: All stories included in this historical romance collection are stand-alone romances.

    I wanted to take her curvy body and full lips, wanted to pull her hair and bend her over and take what was mine. I didn’t mind helping a damsel in distress, but she was going to have to give me something in return. I didn’t want to shatter her heart. But she was just too damn tempting, with her soft skin, her long blond hair, her tight little… She claims she hates me, but her body tells a different story. I’ll just have to show her how good a bad boy can be. OLIVIA I hated him from the moment I saw him. I hated his dark brooding eyes, his smartass mouth, and that cocky grin that always made it seem like he was in on some private joke I knew nothing about. I hated his need to control me, his bossy attitude, his brooding stare, the way he could make women drop their panties just by looking at them. But I was in deep trouble. I had no family, no money, no one to save me. So when he offered me a job and a place to stay, I had no choice but to say yes. Now I’m around him all the time, and I can’t stop thinking about his rough hands on my bare skin, his kiss on my lips, my neck, my… I’m too smart to think I’m the one who can convince him to change. Guys like him never change. I know he’s going to break my heart into a million pieces. The problem is, I’m powerless to stop it... *This box set contains the complete OBSESSED WITH HIM series with HEA. The first seven books in Hannah Ford's bestselling WHAT HE WANTS series are included as bonus books*

     All Proceeds go to Heroes & Horses - Grab your copy and help an American Hero today! Prairie Heat (Cowboys of the Flint Hills #1) Tessa Layne Will an Alpha Cowboy find true love on the range in this sexy, small-town western? Blake Sinclaire will do anything to reclaim his family’s stolen land, including talking sexy scientist Maddie Hansen into a fake engagement. As he falls for her, will he risk losing everything when long kept secrets come to light? Forever a Soldier (Always a Cowboy #1) Genevieve Turner Solider Hank Moreno has finally returned home from combat, ready to lick his wounds in solitude. But when beautiful historian Lale Pehlivan crashes into his life in search of an old family mystery, will their hearts survive the upheaval? Return to Love (Willow Valley #1) Christine Kingsley Cassie Powell is perfectly happy with her small town life in Willow Valley until her old crush, Jack Martin swaggers back into town. As things heat up with Jack, secrets she's worked too hard to keep threaten to bring it all tumbling down around her. Secret Heart (Hearts of Three Rivers: The Montgomerys #1) Amity Lassiter Former rodeo star Nate Montgomery has returned home to Three Rivers to nurse his wounds and come to terms with his new life. Perpetual girl from the wrong side of the tracks Layla Sullivan's been keeping a secret for nearly two years that's about to turn his world upside down...if they can keep the sins of their past from destroying it. Accounting for Love (Long Valley #1) Erin Wright When Stetson Miller inherits his father’s farm in Idaho, he’s too focused on crops and yields to pay attention to the financial side of things. The next thing he knows, he’s got a stack of unpaid bills, the bank is threatening to foreclose … and the auditor who’s come to examine his accounts is the sexiest thing he’s ever laid eyes on. The sparks between them fly even faster when the road washes out and Jennifer has to spend the night on the farm. But passion alone won’t pay the bills. Can Jennifer find a way for Stetson to save his farm? And if she can’t, will he ever forgive her? Mountain Angel (Northstar Angels #1) Suzie O’Connell A strong-willed woman, a heart-weary deputy, and a cozy mountain cabin. What could possibly go wrong… or right? Aelissm Davis has finally returned home to Northstar, Montana - exhausted by fast-paced city life and shadowed by an obsessive friend. The last thing she needs is another complication, and sexy Deputy Pat O’Neil is definitely that. Still, there’s something irresistible about the haunted man, and as she gets her bearings again, a different kind of problem arises. When his “vacation” is over, will she be able to convince him to stay? AUTHOR QUESTIONS Q: What makes Kiss Me Cowboy special? Many of us write Military Heroes (or are planning to real soon!) in our western romances. While we guarantee happy endings for our heroes, we know that the men and women who serve our country often aren’t so lucky. Twenty-two veterans kill themselves each day.