Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Delve deep into the mind of these creatures and learn what makes them tick.

    Quality assurance was conducted on each of these books in an attempt to remove books with imperfections introduced by the digitization process. Though we have made best efforts - the books may have occasional errors that do not impede the reading experience. We believe this work is culturally important and have elected to bring the book back into print as part of our continuing commitment to the preservation of printed works worldwide.

    Some of the letters collected here are eloquent declarations of love and longing; others contain wrenching accounts of fear, jealousy and betrayal; many share sweet dreams of home. But in all the correspondence – whether from British, American, French, German, Russian, Australian and Canadian troops in the height of battle, or from the heartbroken wives and sweethearts left behind – there lies a truly human portrait of love and war. Each of the letters, many of which have never before been published, is introduced by a brief piece about the characters, some of whom were parted for ever by the tragedy of war; others reunited. A century on from the start of the First World War, these letters offer an intimate glimpse into the hearts of men and women separated by conflict, and show how love can transcend even the bleakest and most devastating of realities.

    Unencumbered by erudition and impervious to logic, Karl ambles down a heuristic path to enlightenment under the edifying influence of Ricky and Steve. His pronouncements on such diverse and contentious topics as population control, simian affairs within human society, the sartorial deliberations of solitary spacemen and how long you can stay alive with your head chopped off, are matched in the vehemence with which they are proposed only by the degree to which they are ill-conceived. Featuring Karl's original illustrations, imaginative scribblings and the best conversations of the world record-breaking Podcasts, The Ricky Gervais Show, this is a unique trip into the world of one of our most innovative thinkers, visionaries and prophets, or as Gervais knows him, "the funniest man I've ever met."

    . . Don't Tell Me! to test their knowledge of the week's dumbest news against some of the best and brightest-panelists including author and humorist Roy Blount Jr., author and radio anomaly Tom Bodett, syndicated advice columnist Amy Dickinson ("Ask Amy"), Atlantic Monthly journalist P.J. O'Rourke, Washington Post columnist Roxanne Roberts, and other know-it-alls.

    Here is a big, wise, and diverse book, shot through with simple truths of life as it's really lived. Illustrations.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    It contains his only novel, The Portrait of Dorian Gray as well as his plays, stories, poems, essays and letters. Illustrated with many photographs, the book includes introductions to each section by Wilde's grandon, Merlin Holoand, Owen Dudley Edwards, Declan Kibertd and Terence Brown. A comprehensive bibliography of works by and about Oscar Wilde together with a chronological table of his life and work are also included.

    

    Mitford never wrote an autobiography, but this collection of letters provides a portrayal of her life and the times in which she lived.

    You could say we're the #1 nation at being the best at greatness.But as perfect as America is in every single way, America is broken! And we can't exchange it because we're 236 years past the 30-day return window. Look around--we don't make anything anymore, we've mortgaged our future to China, and the Apologist-in-Chief goes on world tours just to bow before foreign leaders. Worse, the L.A. Four Seasons Hotel doesn't even have a dedicated phone button for the Spa. You have to dial an extension! Where did we lose our way?!It's high time we restored America to the greatness it never lost!Luckily, AMERICA AGAIN will singlebookedly pull this country back from the brink. It features everything from chapters, to page numbers, to fonts. Covering subject's ranging from healthcare ("I shudder to think where we'd be without the wide variety of prescription drugs to treat our maladies, such as think-shuddering") to the economy ("Life is giving us lemons, and we're shipping them to the Chinese to make our lemon-flavored leadonade") to food ("Feel free to deep fry this book—it's a rich source of fiber"), Stephen gives America the dose of truth it needs to get back on track.

    It’s about how bringing up kids can be a tough business, but we’re all going through the same things, and it’s easier if we can have a good laugh about it. The book covers a range of themes relevant to modern parents, from pregnancy and potty training to school, sex, and nits. There are fun features like Sex Positions For Parents, quizzes such as Did Our Husbands Really Say That?, and Scummy Mummy Life Hacks.

    Wodehouse has long stood in the forefront of contemporary writers. His name and characters have become part of the English language. Yet there are few modern authors about whom less is known or more is speculated. A gentle, unassuming man, he has sidestepped personal publicity where he could, preferring to retire to quiet backwaters where he could devote himself to his two life interests- reading and writing. And much of his writing at such moments took the form of personal letters to friends- gay, self revealing documents that disclosed better than the pen of any biographer the true nature of the man. Bill Townend- a friend of his boyhood days- was among the most regular of his correspondents, and this volume comprises a selection of the letters Wodehouse wrote to him over a period of more than thirty years. Beginning in the days when he was still struggling for recognition, the letters bridge the years to the present day. Shrewd and often deliciously funny, they tell of the people he meets, the books he is reading, and reveal the infinite care which goes into writing, rewriting and polishing of each new work that comes from his pen. The war years, life inside a German prison camp, his release from internment and the repercussions to the broadcasts he made from Germany to America form an important side of the book. Then come the post war years which show him working as prodigiously as ever, in his seventieth year.

    In the seventy years since, his wit (and the occasional ‘gaffe’) has continued to endear him to the nation, as he travelled the world taking his unique and charmingly British sense of humour to its far-flung corners. Hailed as a god by a tribe in Vanuatu, the Prince has had his fair share of brickbats from the media nearer home, but his outspokenness never fails to raise laughs – and eyebrows.From notorious one-liners to less newsworthy witticisms and from plain speaking to blunt indifference, the Prince does what we all wish we could do now and again – forgets polite conversation and says what he thinks. In the year in which the Prince has stepped down from his royal duties, this joyous and timely book celebrates his wry humour and supremely wicked wit.