It's much more than a knot book, though the knots a sailor needs are all here. It's a book for sailors who want the satisfaction and hard-cash savings of stepping their own masts, inspecting and maintaining their own rigs, and turning their own tailsplices and wire eyesplices. It is for boatowners who want to replace an entire gang of rigging themselves--measuring, choosing appropriate wire, turning soft eyes, leathering, and serving. It is for bluewater voyagers who want to feel secure in the knowledge that, should a shroud carry away far at sea, they will be able to repair it.The Complete Rigger's Apprentice is also a free-roaming collection of useful ideas and tips on everything from supplementing winches with block and tackle, to rigging snubbers at anchor, to using pantyhose for an emergency fanbelt. In short, it's the definitive book on the art of rigging, written by its most entertaining practitioner.

    Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment--lashing out at those that don't.  Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive--and thrive. And  High-Tech, High-Touch Customer Service  spells out surefire strategies for success in a clear, entertaining, and practical way. Discover:  * Six major customer trends and what they mean for your business  * Eight unbreakable rules for social media customer service  * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content  * The rising power of self-service--and how to design it properly  * How to build a company culture that breeds stellar customer service ? High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide--online and off.

    Based on thirty years of scholarly research and classroom teaching, a team of biblical scholars from Liberty University provides a practical, readable, and insightful introduction to the Hebrew Scriptures in canonical order.This uniquely illustrated, full-color volume features book introductions, background studies, outlines, surveys, theological concepts, practical applications, study questions, and helpful Hebrew word studies for English readers.Editors Ed Hindson and Gary Yates draw from a lifetime of teaching to provide a well tested and proven Old Testament overview written at the collegiate level, yet appropriate for pastors, scholars, and laymen alike. They represent the finest evangelical scholarship along with a passion to open windows of spiritual and practical insight into the biblical text.This exciting new survey of the Scriptures highlights the key elements of the Hebrew literature of the Law, the Prophets, and the Poets of the Old Testament. The history, archaeology, and wisdom of the biblical world are revealed with an eye on the application of their moral principles, theological insights, and practical application to today’s world.

    . .Why is life so frustrating?Is happiness within my reach?Is it too late for me?Dr. David Jeremiah takes a look at history’s wisest and most successful man, King Solomon, and challenges readers to find what really matters in life. Solomon tested life’s haunting questions head-on. Tasted the fullness of life’s riches. But found his answers in the last place he thought to look.If you thought happiness was only an empty hope, maybe you’ve simply been looking in all the wrong places. In this book Dr. Jeremiah reveals the way to the happiness you have longed for, the never-dimming light of your fondest dreams.

    From catch wrestling masters Strangler Lewis and Billy Robinson to pro-wrestling icons like Frank Gotch and Lou Thesz, from Olympic heroes Danny Hodge and Kurt Angle to the Japanese wrestler who trained the famous Gracie family and gave birth to the global phenomenon of MMA, Shooters takes you from the shadowy carnival tent and the dingy training hall to the bright lights of the squared circle and the Las Vegas glitz of the Octagon. This volume takes fans of pro wrestling and MMA from Billy Riley’s legendary Wigan Snake Pit to the rigorous UWF Dojo in Tokyo, and draws on meticulous research and original interviews with today’s tough guys.

    If I had wanted to be loved by those people I would have joined the Peace Corps." Jerry Della Femina said that. He also said: "Advertising is the most fun you can have with your clothes on." And the critics agree!

    He had mentored many tech leaders in his illustrious career as an investor, but few things had made him prouder, or been better for his fund's bottom line, than his early service to Mark Zuckerberg. Still a large shareholder in Facebook, he had every good reason to stay on the bright side. Until he simply couldn't. ZUCKED is McNamee's intimate reckoning with the catastrophic failure of the head of one of the world's most powerful companies to face up to the damage he is doing. It's a story that begins with a series of rude awakenings. First there is the author's dawning realization that the platform is being manipulated by some very bad actors. Then there is the even more unsettling realization that Zuckerberg and Sheryl Sandberg are unable or unwilling to share his concerns, polite as they may be to his face."

    

    Seek this superbly researched and deftly written novel out"Review By Peter Desmond'City Weekend' Magazine, Shanghai 10 December 2013The severed head in the bamboo birdcage swayed above the teeming marketplace. It told Constable Mike Gallagher everything he needed to know about Shanghai.It’s 1927. The son of a rural Irish cop, Gallagher joins the Shanghai Municipal Police. to escape an Ireland crippled by its recent bitter independence fight, and to trace the aristocratic woman whose memory still haunts him. They would venture together to China, Fiona once promised. Then the IRA torched her family estate. Everybody believes she died there. Everybody but Mike Gallagher.Shanghai. Pearl of the East or Whore of the Orient? Depends on who you ask. It’s a cesspool of poverty, thronged with refugees, gripped by civil war. But for some it’s still a fever dream: jazz clubs and opium dens, celebrities and spies, easy money and easier women. Gallagher encounters the city’s biggest philanthropist, a man called Big Ears Lu – who is also its creepiest racketeer. He falls for the beautiful courtesan Miriam Tsai. But does his collusion with Lu keep her trapped in the House of Multiple Joys? Shanghai in 1927 is a city where after dark anything seems possible. A city where anyone can be crushed, and anyone corrupted. Even an innocent Irish cop.From the wreckage of guerrilla war in Ireland to the dawn of world war in Asia, the international mystery thriller Gangsters of Shanghai seethes with 20th Century turbulence and temptation. Can Mike Gallagher escape the imploding city with his life, his self-respect – and the answer to Fiona’s fate? About The Author Of Gangsters Of Shanghai, The International Mystery Thriller.Gerry O'Sullivan was born in Limerick, Ireland in 1961, where he indulged his taste for historical fiction, intelligent action thrillers and men’s adventure books. A graduate of the University of Limerick, he moved to Australia in 1986 and worked in the international education sector. Gerry was inspired to write this action mystery by his granduncle, a Detective Inspector in the Shanghai Municipal Police during the 1920’s. Spellbound by old photographs and family lore, Gerry resolved to write an action adventure thriller with the accuracy of historical fiction. Gerry travelled to Shanghai, Hong Kong, Singapore and Brandeis University, Boston where the top-secret files of the Shanghai Municipal Police Special Branch are kept on microfilm (they were smuggled out of Shanghai by the CIA in 1949).Gerry then moved to Singapore to immerse himself in the atmosphere of a fast paced English-speaking Asian city, as Shanghai was in the 1920’s and 1930’s. To achieve the pulse-quickening features of an action mystery with the demandingly accurate details of historical fiction, Gerry blended his granduncle’s stories about his Shanghai police work, years of scholarly research, and his own experiences of the city.

    Their accounts are both surprising and entertaining, for Nantucket's ghosts are as individualistic as today's flesh-and-blood inhabitants.

    It is a story of coping with uncertainty, the reactions of others and living with them too. It documents the total shock and utter fear that a diagnosis brings and the hopelessness of surrendering to a treatment that brings its own baggage yet ultimately insures life. It talks about confronting hair loss along with discovering the more covert assault on all things feminine. Yet at the very root of the book, ahead of the fear and anger, there is humour and laughter. Though the story of cancer has been told before, it has not been told like this"

    Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

    #1 Bestseller! Sweethearts is the bestselling true story of one of Hollywood’s greatest cover-ups—the love affair between Jeanette MacDonald and Nelson Eddy. Known as “America’s Singing Sweethearts” of the 1930s and ‘40s, they made eight box office hits together for Metro-Goldwyn-Mayer and became the most popular singing team in movie history. Rumor had it that they hated each other off-screen but the truth was that they were secretly engaged in the summer of 1935 while filming their famous "Mountie" movie, Rose-Marie. Interference by MGM studio boss Louis B. Mayer triggered a series of tragic events that caused them to eventually marry others, self-destruct their film careers, health, and ultimately their lives. The 20th Anniversary Edition has been completely updated and features a wealth of startling new information, more photos and documentation, and previously anonymous sources coming forward to set the record straight. Reviews: “Offers considerable proof they may have been secret lovers for years.” – Robert Osborne “One of the finest books about Metro-Goldwyn-Mayer and Hollywood during the Golden Era. It is a bittersweet love story of a famous couple whose musical duets on the silver screen thrilled a generation of moviegoers. They were a once-in-a-lifetime experience. With the knowledge, thanks to Miss Rich, that the actors were in love off the screen, gives their films a heartbeat. Included are love letters, notes from diaries, and observations of those who kept their secret. You will enjoy every word of Sweethearts and you will find a new meaning when viewing their musicals. Then you’ll read it a second time. – Jane Ellen Wayne, The Golden Guys of MGM “That rarity among star bios, an absorbingly written, exhaustively researched, and fully sourced work.” – Preview, AFI “The star-crossed love affair of the century. Sharon Rich paints a story of love so passionate, volatile and ultimately futile, even Shakespeare’s frustrated lovers pale by comparison. At least Romeo and Juliet solved matters in less than a week. The account is anything but sugar-coated. Ms. Rich’s book certainly contains much to raise the eyebrows. She names names and pulls no punches. Still, this is not a sensational expose; one comes away feeling sorry for the protagonists, and wishing that their story could have had a happier resolution. Further, Ms. Rich appears to have scrupulously documented each element of her narrative. Nelson’s own letters, and the frequent comments of Jeanette’s older sister, Blossom Rock, give credibility to an amazing story.” – Rob Ray, Past Times One of Hollywood’s least well-kept secrets. Rich affords a long, exciting, revealing look at two of the most important screen personalities of the 1930s. Vital reading to anyone interested in film history, Hollywood, or popular culture.” – Mike Tribby, Booklist “A surprisingly interesting look at two people so wrapped up in make-believe that they began taking it seriously.” – Harry Bowman, The Dallas Morning News "A bonanza for MacDonald/Eddy fans, a pan full of nuggets for aficionados of Hollywood and MGM.” – Kirkus Reviews “This book rings true. Fans will love it.” – John Smothers, Library Journal