Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Now with twice the number of stories of stupidity coming to the hospital, emergency room and operating room. DR Payne has been taking care of patients for over 18 years in places from Alaska to the American South and she has seen her share of Stupid. Feel a little less stupid today after you read this book. Sections include: Stupid in Action Stupid in Word Stupid in Thought Stupid Baby Names Notable Tattoos A Final Thought

    Once it had been a forbidding place of exile, inhabited by thousands of the disease’s victims who had been removed from their families and confined against their will, far away from a society that feared and misunderstood their condition. When Brooke Jarvis came across a posting for a job in Kalaupapa, tending to the needs of the handful of remaining patients, it seemed like an impossibly exotic opportunity for a college student. But what she found there was both more remarkable and more familiar than what she had imagined. When We Are Called to Part is the absorbing, affecting, and often funny story of life in the last years of a rapidly vanishing community. “Even a prison,” she would learn, “eventually becomes a home, becomes something you mourn.”

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    I didn’t run for times, to win, to impress: I ran for me. When I ran my bum cheeks rubbed together, so much so that if I was going on a long run I’d have to ‘lube up’. I maintained that I was not a ‘real’ runner – I just liked to run so that I could eat cake." Anna was never anything like those ‘real’ runners on telly – all spindly limbs, tiny shorts and split times – but when she read about New Zealand’s 3,000-kilometre-long Te Araroa Trail, she began to wonder… perhaps being a ‘real’ runner was overrated. Maybe she could just run it anyway? Travelling alone through New Zealand’s backcountry for 148 days, she scrambled through forests, along ridge-lines, over mountain passes, along beaches and across swollen rivers. Running up to 52 kilometres in a day, she slept wild most nights, and was taken into the homes and hearts of the kiwi people in between. The Pants of Perspective is a witty, colourful and at times painfully raw account of a journey to the edge of what a woman believes herself to be capable of. It is a coming-of-age story which will lead you on a roller coaster ride through fear, vulnerability, courage and failure. For anyone who has ever dreamt of taking on a great challenge, but felt too afraid to begin – this story is for you.

    Madcap but sincere, pulsating with strong social and philosophical undercurrents, his irreverent classics have introduced countless readers to hitchhiking cowgirls, born-again monkeys, a philosophizing can of beans, exiled royalty, and problematic redheads.In Tibetan Peach Pie, Robbins turns that unparalleled literary sensibility inward, weaving together stories of his unconventional life–from his Appalachian childhood to his globe-trotting adventures–told in his unique voice, which combines the sweet and sly, the spiritual and earthy. The grandchild of Baptist preachers, Robbins would become, over the course of half a century, a poet interruptus, a soldier, a meteorologist, a radio DJ, an art-critic-turned-psychedelic-journeyman, a world-famous novelist, and a counterculture hero, leading a life as unlikely, magical, and bizarre as those of his quixotic characters.Robbins offers intimate snapshots of Appalachia during the Great Depression, the West Coast during the sixties' psychedelic revolution, international roving before Homeland Security monitored our travels, and New York publishing when it still relied on trees.Written with the big-hearted comedy and mesmerizing linguistic invention for which Robbins is known, Tibetan Peach Pie is an invitation into the private world of a literary legend.

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    His experiences, as he has collected them together in Hell West and Crooked, will surely become an Australian classic.

    As seen on the Tonight Show with Jay Leno (twice!) as well as 2 dozen other TV programs, Brian's now the host of the popular online series "Scam School," (downloaded over 1 million times a month, and named by iTunes as a "top video podcast" of 2008 and 2009). ...And THIS is the book that started it all.With 57 killer tricks (and 8 bonus scams), any one of these tricks could win you the cost of a free drink or more... and yet your investment will be LESS THAN 2 CENTS PER TRICK!Short enough to digest in an evening, yet powerful enough to score you free drinks for the rest of your life... "Cheats, Cons, Swindles and Tricks" could be the single best investment of 99 cents you'll ever make.

    Perhaps the oddest quirk of Britain's railway network is also one of its least well known: around 150 of the nation's stations are request stops. Take an unassuming station like Shippea Hill in Cambridgeshire - the scene of a fatal accident involving thousands of carrots. Or Talsarnau in Wales, which experienced a tsunami. Tiny Stations is the story of the author's journey from the far west of Cornwall to the far north of Scotland, visiting around 40 of the most interesting of these little used and ill-regarded stations. Often a pen-stroke away from closure - kept alive by political expediency, labyrinthine bureaucracy or sheer whimsy - these half-abandoned stops afford a fascinating glimpse of a Britain that has all but disappeared from view. There are stations built to serve once thriving industries - copper mines, smelting works, cotton mills, and china clay quarries where the first trains were pulled by horses; stations erected for the sole convenience of stately home and castle owners through whose land the new iron road cut an unwelcome swathe; stations created for Victorian day-tripping attractions; a station built for a cavalry barracks whose last horse has long since bolted; and many more. Dixe Wills will leave you in no doubt that there's more to tiny stations than you might think.

    They can be branded as heroes, ousted as scapegoats, quietly valued as friends, and everything in between. It's all in the job description for an NHL head coach. In Behind the Bench, ESPN's Craig Custance sits down for film sessions and candid conversations with some of the game's most notable modern luminaries—names like Mike Babcock, Joel Quenneville, Dan Bylsma, Todd McLellan, Ken Hitchcock, and Claude Julien—all of whom share their singular views on topics ranging from leadership secrets to on-ice game plans. Dissect some of hockey's greatest moments with the men who set the pieces in motion. Go straight to the source on what it's like to manage a dressing room full of the league's top stars or execute line changes with everything at stake. Signature games, including Stanley Cup finals, Olympic gold medal clashes, and World Championship contests—both wins and losses—are reflected upon and broken down in detail, making this essential reading for current and aspiring coaches, players, and hockey fans alike.

    Siracusa's overview, wrap-up, and critique of everything new in OS X 10.10 Yosemite.

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    Their book promises to take mid-life by its elasticated waist and give it a brisk going over with a stiff brush. At a time of constant uncertainty, what we all need is the wisdom and experience of two women who haven't got a clue what's happening either.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.