Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    . .The inspirational memoir of a former brickie who followed his passion for the stars and built his own observatory.Gary Fildes left school at sixteen, got a trade like most of his mates and was soon married with four kids. His life seemed set. But he had a secret. Something he only practised late at night with a few like-minded friends. Then one day, middle age approaching alarmingly, he acted on his lifelong passion. He finally came out. As an astronomer.Today, Gary is the founder and lead astronomer of Kielder Observatory, one of the top ten stargazing sites in the world, which he also helped to build. Situated in the beautiful forests of Kielder, Northumberland, within Europe’s largest protected dark sky park, it offers some of the UK's most spectacular views of stars, planets and galaxies.An Astronomer’s Tale is Gary’s inspirational story: part memoir, part nature writing, part seasonal guide to the night sky. It is a book brimming with passion; and at a time when the world is captivated by space, it will leave you ready to get out there and explore the wonders of the skies for yourself.

    Written by two of the world’s foremost authorities on space history, Hubble: Imaging Space and Time illuminates the solar system’s workings, the expansion of the universe, the birth and death of stars, the formation of planetary nebulae, the dynamics of galaxies, and the mysterious force known as "dark energy." The potential impact of this book cannot be overstressed: The 2008 servicing mission to install new high-powered scientific instruments is especially high profile because the cancellation of the previous mission, in 2004, caused widespread controversy. The authors reveal the inside story of Hubble’s beginnings, its controversial early days, the drama of its first servicing missions, and the creation of the dynamic images that reach into the deepest regions of visible space, close to the time when the universe began. A wealth of astonishing images leads us to the very edge of known space, setting the stage for the new James Webb Space Telescope, scheduled to launch in 2013. Find the stunning panoramic of Carina Nebula, detailing star birth as never before; a jet from a black hole in one galaxy striking a neighboring galaxy; a jewel-like collection of galaxies from the early years of the universe; and a giant galaxy cannibalizing a smaller galaxy. Timed for the 2008 shuttle launch and coinciding with the 400th anniversary of Galileo’s first telescope, Hubble: Imaging Space and Time accompanies a high-profile exhibit at the National Air and Space Museum and will be featured on the popular NASM website.

    A number of the key figures in the new edition are revised to provide a more inviting and informative treatment. The figures are broken into component parts with supporting commentary so that they can more readily see the key ideas. Material from The Flying Circus is incorporated into the chapter opener puzzlers, sample problems, examples and end-of-chapter problems to make the subject more engaging. Checkpoints enable them to check their understanding of a question with some reasoning based on the narrative or sample problem they just read. Sample Problems also demonstrate how engineers can solve problems with reasoned solutions.

    He was usually credited as Camille Flammarion. He was a prolific author of more than fifty titles, including popular science works about astronomy, several notable early science fiction novels, and several works about Spiritualism and related topics. He also published the magazine L'Astronomie, starting in 1882. He maintained a private observatory at Juvisy-sur-Orge, France. He was a founder and the first president of the Socit Astronomique de France, which originally had its own independent journal, BSAF (Bulletin de la Socit Astronomique de France), first published in 1887. He was the first to suggest the names Triton and Amalthea for moons of Neptune and Jupiter, respectively, although these names were not officially adopted until many decades later. His spiritualism studies influenced also some of his science fiction. Other than that his writing about other worlds adhered fairly closely to then current ideas in evolutionary theory and astronomy. Amongst his other works are: The Atmosphere (1873), Popular Astronomy (1907), Astronomy for Amateurs (1904), Omega: The Last Days of the World and Death and its Mystery.

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    

    Whether you are a patient struggling with miscarriages or a medical provider caring for patients with recurrent pregnancy loss, you will learn something from this resource. Dr. Shahine explains not only a typical Western medicine approach to evaluation and treatment for miscarriage but also includes Eastern approaches to care, lifestyle factors that will decrease your risk of miscarriage, and the emotional impact of recurrent pregnancy loss. You will finish this book feeling more empowered to be an advocate for your care and more hopeful than ever to continue towards your family goals. “I have one word to describe this fabulous book: FINALLY. Women with recurrent pregnancy loss have been needing this book for years.” – Dr. Alice Domar, associate professor of obstetrics, gynecology, and reproductive biology at Harvard Medical School and author of Conquering Infertility and Finding Calm for the Expectant Mom

    Few episodes in the development of scientific theory show so clearly how the solution to a highly technical problem can alter our basic thought processes and attitudes. Understanding the processes which underlay the Revolution gives us a perspective, in this scientific age, from which to evaluate our own beliefs more intelligently. With a constant keen awareness of the inseparable mixture of its technical, philosophical, and humanistic elements, Thomas S. Kuhn displays the full scope of the Copernican Revolution as simultaneously an episode in the internal development of astronomy, a critical turning point in the evolution of scientific thought, and a crisis in Western man's concept of his relation to the universe and to God.The book begins with a description of the first scientific cosmology developed by the Greeks. Mr. Kuhn thus prepares the way for a continuing analysis of the relation between theory and observation and belief. He describes the many functions--astronomical, scientific, and nonscientific--of the Greek concept of the universe, concentrating especially on the religious implications. He then treats the intellectual, social, and economic developments which nurtured Copernicus' break with traditional astronomy. Although many of these developments, including scholastic criticism of Aristotle's theory of motion and the Renaissance revival of Neoplatonism, lie entirely outside of astronomy, they increased the flexibility of the astronomer's imagination. That new flexibility is apparent in the work of Copernicus, whose De Revolutionibus Orbium Coelestium (On the Revolutions of the Heavenly Spheres) is discussed in detail both for its own significance and as a representative scientific innovation.With a final analysis of Copernicus' life work--its reception and its contribution to a new scientific concept of the universe--Mr. Kuhn illuminates both the researches that finally made the heliocentric arrangement work, and the achievements in physics and metaphysics that made the planetary earth an integral part of Newtonian science. These are the developments that once again provided man with a coherent and self-consistent conception of the universe and of his own place in it.This is a book for any reader interested in the evolution of ideas and, in particular, in the curious interplay of hypothesis and experiment which is the essence of modern science. Says James Bryant Conant in his Foreword: "Professor Kuhn's handling of the subject merits attention, for...he points the way to the road which must be followed if science is to be assimilated into the culture of our times."

    Siracusa's overview, wrap-up, and critique of everything new in OS X 10.10 Yosemite.

    From training to launch, from his historic spacewalk to re-entry, he reveals for readers of all ages the cutting-edge science behind his ground-breaking experiments, and the wonders of day-to-day life on board the International Space Station.The public were invited to submit questions using the hashtag #askanastronaut, and a selection are answered by Tim in the book, which will be accompanied with illustrations, diagrams and never-before-seen photos.Tim is pleased to announce that, as with his previous book, royalties received from the book will be donated to The Prince’s Trust.

    Then explore whatever calls to you: take a crash course in water chemistry, try whirlpool hopping, brew a fruit beer, capture wild yeast, make your first Berliner Weisse, or kick the bottles and start kegging. Unique recipes cover everything from traditional parti-gyle stouts to a style-bending American wild ale.

    His first was that nothing can travel faster than light-the ultimate speed limit. This simple fact leads to the unavoidable conclusion that space and time must be linked together forever as Spacetime. With his second monumental insight, Einstein showed how Spacetime is warped and stretched by the gravity of all objects in the Universe and even punctured by black holes. But such possible twisting of Spacetime allowed a magic not even Einstein could have imagined: time-travel.Theoretical physicist Jim Al-Khalili finally lays science fiction to rest as he opens up Einstein's Universe. Leading us gently and light-heartedly through the dizzying world of our space and time, he even gives us the recipe for a time machine, capable of taking us Back to the Future, to Alice's Wonderland, or on a trip with the Terminator.

    But by this point in her startling book, Dangerous Doses, readers are already on a first-name basis with the five investigators involved in breaking the case. These five -- drug inspectors, Miami detectives, and a former cop -- had marshaled their forces to protect Floridians from adulterated, expired, or mishandled prescription drugs, and Eban spent two and a half years with them, weaving together her story of drug supply corruption, not merely in Florida but throughout the nation.Americans spend nearly $216 billion to fill over 3 billion prescriptions a year, and most believe that what they ingest, inject, or apply topically travels from the drug maker to their pharmacy through pristine labs and warehouses filled with men in white coats. But Eban discovered a different route, one driven by middlemen: wholesalers who sell diverted, degraded, and expired medicine traded by felons and accompanied by falsified paperwork. The truth is chilling and complex, but Eban's intelligent writing, careful plotting, and dogged reporting make for a suspenseful and shocking read, and she offers a battle-ready road map for combating the problem, including excellent practical advice for consumers. (Fall 2005 Selection)

    All of his patients die. Yet he has cared for thousands of patients who, in the face of death, speak of love and grace. Beyond the physical realities of dying are unseen processes that are remarkably life-affirming. These include dreams that are unlike any regular dream. Described as "more real than real," these end-of-life experiences resurrect past relationships, meaningful events and themes of love and forgiveness; they restore life's meaning and mark the transition from distress to comfort and acceptance.Drawing on interviews with over 1,400 patients and more than a decade of quantified data, Dr. Kerr reveals that pre-death dreams and visions are extraordinary occurrences that humanize the dying process. He shares how his patients' stories point to death as not solely about the end of life, but as the final chapter of humanity's transcendence. Kerr's book also illuminates the benefits of these phenomena for the bereaved, who find solace in seeing their loved ones pass with a sense of calm closure.Beautifully written, with astonishing real-life characters and stories, this book is at its heart a celebration of our power to reclaim the dying process as a deeply meaningful one. Death Is But a Dream is an important contribution to our understanding of medicine's and humanity's greatest mystery.